The rooms are tiny as hell, the furniture is old and damaged, there are no outlets close to the bed, 9 AM in the morning some construction workers started banging with a hammer in front of the window, the bed and the pillows are way too soft, had to request a mini-fridge for the room 3 times, the phone in the room is from 1992, no coffeemaker... I can keep going, but you better stop wasting time looking at this "4-star" hotel and go book another place.
I enjoyed my stay at the Hotel Felix - it was conveniently located, affordable, and had the basics covered for a solo traveler in Chicago for work. I had no idea that one of the city's best sushi bars just happened to be in their lobby (Taketei, look it up), but that was real bonus. One small criticism - the heating and A/C were fairly noisy in my room on the 7th floor. I don't think this would be enough to prevent me from staying there again as I assume it was just my bad luck in that room, but it's worth noting or asking them when booking if you're a really light sleeper.
I stayed one night between meetings nearby, using a prepaid Priceline reservation; Priceline calls this a 4-star hotel. I arrived around 6pm with a bag and on crutches--no bell staff to be found. My reservation was intact, and the front desk staffer--courteous, but without a trace of friendliness--collected my credit card for incidentals, including a $12 "Urban Fee," reportedly for free bottled water (but not the bottles in the room @ $3 each) and morning coffee at an undisclosed location. The lobby was torn up for repairs to the built-in fountain; the lobby floors were littered with tiny honey locust leaves from the sidewalk outside. There was coffee spilled by the elevator. Where was housekeeping?! My room was nominally accessible--my concerns about those features are better for for a different posting--stylish furnishings, but scuffed (e.g., leather headboard, and wooden desk). The carpeting in the room seemed a bit dingy to me. Otherwise, the room was clean and the bath stocked with L'Occitane toiletries. There was no binder or folder that outlined Hotel Services--and that content was unavailable in the online/cable television system. Free WiFi is always helpful. The room was quiet--though there was some street noise--and the HVAC thermostat worked well. I slept reasonably well on a newer king-sized platform bed. I had supper shortly after 7pm in their bistro-style restaurant, Troquet. The server was attentive but not knowledgeable--after some confusion, the bartender came to my table to get my beverage order. The restaurant was noisy and uncomfortable (my seat was literally over the radiator!) with at least 3 large TV monitors silently blaring into the room. The meal--Steak and Frites from a very brief dinner menu-- was fine, but unremarkable. In truth, I was glad to leave. I understand that a bistro may have a simpler menu, but the harsh, rowdy atmosphere was very unappealing. Checkout the next morning went smoothly--behold, bell staff assistance!--and I was offered an expensive free bottle of water on the way out the door. I won't be back.…
Great location it was near the center walking distance maybe 5 minutes away or less, facilities were in great condition, comfortable bed and the room look cleaned , great service as well from the staff.
The hotel facilities were good, the room was clean, however the service was substandard. The front desk agent really did the bare minimum at check in and check out, she did not even write down our room number and when I asked she said, "no I wrote it down". Our room was right beside a bar that was playing music late into the night. Upon check out, we were not asked how our stay was. I expected at least a little customer service normalities. Very disappointed in their service.