HOTEL FELIX $75 ($̶1̶4̶9̶) - Updated 2019 Prices & Reviews - Chicago, IL

The rooms are tiny as hell, the furniture is old and damaged, there are no outlets close to the bed, 9 AM in the morning some construction workers started banging with a hammer in front of the window, the bed and the pillows are way too soft, had to request a mini-fridge for the room 3 times, the phone in the room is from 1992, no coffeemaker... I can keep going, but you better stop wasting time looking at this "4-star" hotel and go book another place.

Date of stay: November 2019

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Dear logaritym, Thank you for your review and for staying with us. We appreciate all feedback and always want our guests to have a very comfortable stay. We recently made many improvements inside of our rooms including updated linens, carpeting and more. We appreciate your feedback regarding the external noise as well. With regard to the mini-fridges, we have a limited number of them available upon request however they are not guaranteed in our rooms. We also offer our guests a complimentary cup of coffee from the coffee shop adjacent to our lobby. We hope you'll consider staying with us in the future. Thank you again.

I enjoyed my stay at the Hotel Felix - it was conveniently located, affordable, and had the basics covered for a solo traveler in Chicago for work. I had no idea that one of the city's best sushi bars just happened to be in their lobby (Taketei, look it up), but that was real bonus. One small criticism - the heating and A/C were fairly noisy in my room on the 7th floor. I don't think this would be enough to prevent me from staying there again as I assume it was just my bad luck in that room, but it's worth noting or asking them when booking if you're a really light sleeper.

Review collected in partnership with Cancelon.com

Date of stay: November 2019Trip type: Traveled on business

Dear Zachary Z, Thank you for your review and for staying with us. We're happy to hear that you enjoyed your stay and that you were able to experience great cuisine, including Taketei. We are also pleased to hear that you enjoyed our fantastic River North location. Thank you for your feedback on the A/C. We will look into the matter as we believe every guest deserves a proper night's sleep. We look forward to welcoming you again, Zachary Z. Thanks again!

Trying too hard to be French

I stayed one night between meetings nearby, using a prepaid Priceline reservation; Priceline calls this a 4-star hotel. I arrived around 6pm with a bag and on crutches--no bell staff to be found. My reservation was intact, and the front desk staffer--courteous, but without a trace of friendliness--collected my credit card for incidentals, including a $12 "Urban Fee," reportedly for free bottled water (but not the bottles in the room @ $3 each) and morning coffee at an undisclosed location. The lobby was torn up for repairs to the built-in fountain; the lobby floors were littered with tiny honey locust leaves from the sidewalk outside. There was coffee spilled by the elevator. Where was housekeeping?! My room was nominally accessible--my concerns about those features are better for for a different posting--stylish furnishings, but scuffed (e.g., leather headboard, and wooden desk). The carpeting in the room seemed a bit dingy to me. Otherwise, the room was clean and the bath stocked with L'Occitane toiletries. There was no binder or folder that outlined Hotel Services--and that content was unavailable in the online/cable television system. Free WiFi is always helpful. The room was quiet--though there was some street noise--and the HVAC thermostat worked well. I slept reasonably well on a newer king-sized platform bed. I had supper shortly after 7pm in their bistro-style restaurant, Troquet. The server was attentive but not knowledgeable--after some confusion, the bartender came to my table to get my beverage order. The restaurant was noisy and uncomfortable (my seat was literally over the radiator!) with at least 3 large TV monitors silently blaring into the room. The meal--Steak and Frites from a very brief dinner menu-- was fine, but unremarkable. In truth, I was glad to leave. I understand that a bistro may have a simpler menu, but the harsh, rowdy atmosphere was very unappealing. Checkout the next morning went smoothly--behold, bell staff assistance!--and I was offered an expensive free bottle of water on the way out the door. I won't be back.…

Date of stay: November 2019

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Service

Trip type: Traveled on business

Room Tip: Street noise is unavoidable, but not too bad, on two sides of the building.

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Dear Chip_govt_traveler, Thank you for your review and for your stay with us recently. We are pleased to learn that you found our room to be clean and were able to make use of our in-room amenities. We are also pleased that you enjoyed a comfortable night's rest on our beds and enjoyed a quiet stay. Thank you for your feedback about your arrival as well as the features of your room's furniture. We will look into this with our team and conduct remedial training as needed. We appreciate your feedback and will look further into the matters you discussed. Thank you again for your review and we hope you will consider us for another stay with us in the future, Chip_govt_traveler.

Hotel Felix

Great location it was near the center walking distance maybe 5 minutes away or less, facilities were in great condition, comfortable bed and the room look cleaned , great service as well from the staff.

Review collected in partnership with this hotel

Date of stay: November 2019

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Trip type: Traveled as a couple

Dear madri2019, Thank you for your review and for your stay with us recently. We are thrilled to learn that you had a great experience with us and enjoyed the convenience of our location as well as our facilities and amenities. We know the importance of a good night's rest and are pleased that you enjoyed your stay in a comfortable and clean room. We are also pleased that you found our team to be friendly and accommodating. Thank you again for your review, madri2019. We hope to welcome you back again soon!

Clean, poor service

The hotel facilities were good, the room was clean, however the service was substandard. The front desk agent really did the bare minimum at check in and check out, she did not even write down our room number and when I asked she said, "no I wrote it down". Our room was right beside a bar that was playing music late into the night. Upon check out, we were not asked how our stay was. I expected at least a little customer service normalities. Very disappointed in their service.

Date of stay: October 2019

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Service

Sleep Quality

Dear Hannah, Thank you for your review and for staying with us. We're happy to hear you found the rooms to be clean and you liked our facilities. We appreciate your feedback regarding the noise and please know this is very unusual and if you stay with us in the future, we'll do our best to ensure you have a very restful stay. We also appreciate your feedback regarding the front desk check in and we will look into this further and conduct remedial training as appropriate. Thank you again.