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Holiday Inn Express Hotel Cass

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Holiday Inn Express Hotel Cass
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939 Reviews from our TripAdvisor Community

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Showing 837: English reviews
Staten Island, New York
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This Hotel was near everything with free breakfast and wifi and a fitness center I was a happy camper Love the whole look of this place great curb appeal and even better when I walked in. Staff was helpful and friendly Housekeeping is great however the bathrooms are really small. The Hot Dog place being so close was not good... More 

Helpful?
Thank Binky04
York, South Carolina
Level Contributor
162 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is not the normal Holiday Inn Express, with which I have never had a problem. Because I was in Chicago at the same time as some large conventions, the hotel prices were very high. I chose this hotel because the price was relatively reasonable for that week. I am in Chicago almost every other week and try a variety... More 

Helpful?
Thank tonybz
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi tonybz - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We have shared your comments with our team. We hope to welcome you back in the future. More 

Vancouver, Canada
Level Contributor
150 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is located in an 'Art Deco' building in a decent and safe area. There are numerous and very good restaurants in the vicinty and it is an easy walk to 'Golden Mile' and to the river. However the rooms are on the small side as are the bathrooms,the beds are not overly comfortable and the air conditioning was... More 

Helpful?
Thank peter_sue20
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi peter_sue20 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We... More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 1 week ago

I was looking for hotels around Magnificent mile and didn't want to spend a lot. After reading the reviews was not to sure whether to go there or not, but I did. I liked the hotel very much. The staff is very friendly, the room was OK, very clean, good breakfast. If I go back to Chicago definitely I'll stay... More 

Helpful?
Thank adriana l
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi adriana l - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, and that our friendly staff was able to assist you. Thank you and have a nice day. More 

Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My wife and I were in Chicago to see Billy Joel at Wrigley Field, decided to use my IHG points and make a weekend of it. Wish I would have used them for a different place, the room was tiny there was barely room to walk around the bed. I swear they gave us the worst one in the building... More 

Helpful?
Thank Mike R
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Mike R - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to see you again soon. More 

Connecticut
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently visited this hotel. Our rate included the breakfast buffet which was quite good. The hotel is very clean and in a good location. It is just off Michigan Ave, in walking distance from many restaurants, shopping, entertainment, and the the river. My only big complaint was that it is the tiniest room I have ever stayed in. There... More 

Helpful?
Thank Holmesmcjj
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Holmesmcjj - Thank you for your review following your recent stay with us. We are happy to hear that you and your husband enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

All in all the hotel was great and staff were friendly and helpful. The reason for this poor review is credited to poor front desk management. Having driven to Chicago we required a place to park and due to a booking error we were informed our parking fee would be comped. Upon arrival we were told to hand over the... More 

Helpful?
Thank Jordan N
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jordan N - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future. More 

Gig Harbor, Washington
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whenever I come to Chicago for business or conference, Hotel Cass is my one and only choice. Sure, the rooms in this historical building are a bit cramp. But, what you get is consistent quality, excellent staff members, awesome location (2 blocks away from Michigan Avenue and 5 minutes walking to Red Line station), safe place to relax and rest,... More 

Helpful?
Thank TurboTing
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi TurboTing - We appreciate your review. We are pleased to hear that you enjoyed your business stay with us, as well as our location in the heart of the Loop. Thank you again for your review and we look forward to seeing you again soon! More 

Washington DC, District of Columbia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding and chose the Holiday Inn Express as an alternative to the more expensive group hotel in the neighborhood. This hotel is basic, but suitable if you don't plan to be in your room very often. Blankets are very thin and the elevator is VERY slow. Breakfast is also very basic, but enough to... More 

Helpful?
Thank Kelly C
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Kelly C - Thank you very much for posting your review. We are happy to hear that you enjoyed your stay, as well as our location in the heart of the Loop. We appreciate your candid feedback about some items not being to standards in the room, such as the blankets and the elevator. Safe travels, and we hope... More 

Buenos Aires, Argentina
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location Super nice staff It's a bit noisy if you get a room towards the street. Also, my room was next to the linen closet and it was super noisy each time someone opened and closed the door. The rooms are a bit tiny but perfect if you go just for the weekend, as we did.

Helpful?
Thank BelMil
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi BelMil - Thank you for your review following your recent stay with us. We are happy to learn that our friendly staff was able to assist you, and we have shared your comments with our team. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Location: United States > Illinois > Chicago
Price Range: $136 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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