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Holiday Inn Express Hotel Cass

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640 North Wabash Ave, Chicago, IL 60611
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898 Reviews from our TripAdvisor Community

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Showing 803: English reviews
Streator, Illinois
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Holiday Inn/Hotel Cass is located in an ideal location to experience the city. Close to shopping, just several blocks from the theatre district and close to public transportation. The staff was extremely attentive and had our room ready 3 hours before the normal check in time. The rooms are small and I knew that going in. Since this is a... More 

Helpful?
1 Thank travelerfrom508
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi travelerfrom508 - Thank you very much for posting your review. We are happy to hear that our friendly staff was able to assist you, and that you enjoyed our hot, complimentary full breakfast spread. Thank you and have a nice day. More 

United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our Church's Ladies Trip was in Chicago and two other hotels had already been selected. Finally, we settled on the Holiday Inn Express--Hotel Cass, based upon its proximity to shopping and restaurants, and the fair price for the Downtown location. If this trip did not solely include women over 18 years old, it would not have rated as high, as... More 

Helpful?
Thank Lydia H
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Lydia H - Thank you for your review following your recent stay with us. We are thrilled to hear that our helpful staff was able to assist you, and that you enjoyed our free Wi-fi. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown... More 

Delaware
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The room is TINY. It was two of us in a queen room and it barely was enough room for just our carry-on luggage. The toilets are similar to older high school toilets with the tall handles used to flush that you would normally use your foot to flush in public places. No desk, the closet was tiny, no mini... More 

Helpful?
1 Thank missjarmon2
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi missjarmon2 - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We appreciate your candid feedback about some items not being to standards in the room, such as the thermostat. We... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Loud construction noise from outside permeates the room (all through the night). When asking the front desk staff for another room, they replied that the hotel was booked, though many had not checked in yet. According to staff, because we entered the room for a minute, housekeeping would have to re-clean it, and they were not available (even at 4... More 

Helpful?
Thank Tony S
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Tony S - Thank you for your detailed review and for staying with us. We have shared your comments with our team. While we do our best to offer other rooms or upgrade, it isn’t always possible based on availability and our capacity. We hope to welcome you back in the future. More 

Cary, Illinois
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here over the Fourth of July, Sunday through Tuesday. It is different from other HIE's but it is a historical building in an awesome location! You are in walking distance to so many places! We spent 7 hours walking around this beautiful city seeing all the sights! The rooms are small but workable. We had a view of... More 

Helpful?
Thank Tracey H
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Tracey H - Thank you for your review following your recent stay with us. We are thrilled to hear that you enjoyed your stay, and that our helpful staff was able to assist you. We appreciate your candid feedback about some items not being to standards in the room, such as the curtains. We will certainly ensure these types... More 

Novi, Michigan, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited Chicago during 4th of July weekend. This hotel is within walking distance to major Chicago attractions - Navy Pier, Magnificent mile, Art Institute of Chicago, Millennium Park, Field Museum, Shedd Aquarium, Grant Park, and Lincoln Park Zoo. The staff was very friendly. I was greeted upon checking in, and they were accommodating during my entire stay. I am... More 

Helpful?
1 Thank Robert A
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Robert A - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our location in the heart of the Loop, and that our friendly staff was able to assist you. Thank you again for your time, and we look forward to seeing you again in the fall! More 

Helsinki, Finland
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was built in the 1920s and used to be known as Hotel Cass. The Cass name still remains outside the hotel. Compared to my other HI Express experiences this one had very small rooms. We had a queen bed room and there was not too much space around the bed to move about or place our roller bags.... More 

Helpful?
Thank spaceteddy
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi spaceteddy - We appreciate your review, and are happy to hear that you enjoyed our location in the heart of the Loop. We appreciate your feedback, and we hope to welcome you back in the future. Safe travels. More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Yes, rooms are small, but beds are comfortable. Shower was great. We had two queens which were more like full size, a small bench seat, and a night stand. Rooms seemed pretty sound proof. Heard people when they went into their rooms but not after. It was clean, and breakfast was the standard Holiday Inn Express which is good. GPS... More 

Helpful?
Thank Kelly H
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Kelly H - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon! More 

Dallas, Texas
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room is so, very small that you hardly have room to stretch out. The bathroom is terribly small. The beds are comfortable. The breakfast was nice. Parking was $47 for one night. It's in a good location. Front desk staff was friendly. Wi-fi was spotty.

Helpful?
Thank BroncosMom
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi BroncosMom - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in... More 

Silver Spring, Maryland
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Vintage classic with new twists. Great location, clean and very good buffet breakfast with least cost for the area around Michigan Ave. Staff was very friendly. Only downside to this building is the rooms are very very very small. No furniture except bed and wall tv. Had to walk sideways to get around room. If yo are just looking for... More 

Helpful?
Thank Jay K
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Jay K - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread, and that our helpful staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Location: United States > Illinois > Chicago
Price Range: $155 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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