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The Whitehall Hotel, BW Premier Collection

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Traveler (507)
Room & Suite (188)
Dining (30)
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About

#93 of 207 hotels in Chicago
Location
4.8
Cleanliness
4.3
Service
4.3
Value
4.2
Travelers' Choice
The Whitehall Hotel, BW Premier Collection is a luxury property with impeccable service situated in the heart of the Gold Coast, steps from the Magnificent Mile, iconic attractions and designer shopping. You will feel the modern warmth, relaxed grace and welcoming ambiance of The Whitehall. Our guests experience unparalleled personal service from the moment they are welcomed, during their stay, and remembered upon a return trip. Designed for both the leisure and corporate traveler, our luxuriously appointed rooms and suites reflect the classic character and sophisticated charm of The Whitehall.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:FREE $50 Daily Food and Beverage Credit
4.0
2,459 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Whitehall Hotel, BW Premier Collection, is celebrated for its prime location, deemed a stone's throw from Chicago's main attractions by many guests. Its historic charm and spotless rooms have earned praise, although the décor and amenities often receive mixed reviews, with some travelers finding them dated and lacking. While some reviewers have noted room sizes and maintenance as areas for improvement, the overall cleanliness and comfort are consistently highlighted. Guests commend the staff for their friendliness and professionalism, but service can occasionally be uneven.
Location
Central
Atmosphere
Charming
Rooms
Dated
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Underwhelming
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2459Reviews42Q+A100Room tips
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holly the joy spreader wrote a review Feb 22
Chicago, Illinois1 contribution
+1
I have already had a wonderful experience with the hospitality team over the phone. Upon arrival Alex greeted me with a warm genuine welcome and helped us find parking. Felicia went above and beyond checking us in. Both have smiles that light up your heart. The restaurant attached was delicious and the happy hour was very fairly priced. Jose was very professional and made me feel first class!!!!! So far the best hospitality I've experienced in years! Thank you
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathy O wrote a review Jan 2024
2 contributions
Hotel's Favorite
Absolutely incredible staff! Asia and Alicia at the front desk went above and beyond to ensure that guests were well taken care of. They were knowledgeable about the area, kind, and professional. The hotel is very comfortable and perfectly clean. Location was perfect for completing business downtown.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Highly recommend. Use valet parking across the street if you don't need to leave during the day....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Jan 2, 2024
Sunshine630414, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel! Our staff take great pride in going above and beyond for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MWalk wrote a review Feb 11
2 contributions
Great hotel! Very clean in the heart of Chicago. I called in advance to inquire about room availability including amenities, and the manager and staff were extremely professional and accommodating. They really went above and beyond my expectations. I will book this hotel again in the future.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded 2 weeks ago
Scenestar, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel! Our staff take great pride in providing excellent service and going above and beyond for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cheri b wrote a review Jan 2024
1 contribution
Alicia was the best. She gave us great recommendations and was so helpful. She took complete care of us. And made us feel so welcome. The room was also very clean and comfortable. The restaurant has good breakfast. Great views of the city too. Right by the mile.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded 3 weeks ago
Cheri b, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel! Our staff take great pride in welcoming for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juliana V wrote a review Dec 2023
1 contribution
The best stay in Chicago I’ve had in such a long time you get more than what you pay for for sure , so comfortable and quiet and so clean ! The front desk clerk Ariyana overall best customer service and friendly as ever ! She definitely made checking in and out and the stay itself the absolute best ! Will be staying here again very soon.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Book another night if you can , the bed itself will make you wanna stay longer !!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Jan 2, 2024
F50357GOjulianav, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel! Our staff take great pride in providing excellent service for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laurie D wrote a review Dec 2023
1 contribution
I stayed here mid-November and had such a good experience that I will be returning this week. You won't find a better location for visiting Chicago. Steps away from The Magnificent Mile - North Michigan Avenue, almost directly across the street from the John Hancock building. Close enough to walk to downtown and River North, but far enough away from the hubbub, and close to the lake. It is a great "jumping off" location for seeing the city in any direction, and a safe comfortable place to come back to at night. The room we had was beautiful and the staff was incredible. I am sorry I don't have the name of the woman who checked us in as she took excellent care of us. Alicia, the manager, helped me book this second up-coming trip. She went above and beyond, thank you so much Alicia, as did everyone we encountered at the hotel. I am looking forward to returning this week. I highly recommend this hotel. In addition to the amazing location, it was very affordable for Chicago, .
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Dec 12, 2023
lauriedB5866CJ, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel and amazing location! Our staff take great pride in providing excellent service for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather T wrote a review Dec 2023
1 contribution
We love this hotel! Excellent location, close to shopping, dining and sightseeing. The hotel staff are top notch and extremely accommodating. The room was clean, spaceous and just what we wanted. We will definitely be back!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Dec 12, 2023
heathertB2866CC, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel and excellent location! Our staff take great pride in providing top notch service for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curiosity435921 wrote a review Nov 2023
1 contribution
A very accommodating and well located hotel! I had made reservations thinking my room had a pullout couch for my sons and it was my mistake. Aleesha (sp.) and the staff were very helpful and gave us sheets and extra beds. Alex was also warm and hospitable with his help keeping our bags safe after checkout. This hotel could not be located in a better part of town to see the city. It also helps that it’s a historical landmark. All in all a gem!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Nov 26, 2023
Curiosity435921, Thank you for visiting The Whitehall Hotel. We're so pleased to hear that you enjoyed our hotel and amazing location! Our staff take great pride in providing excellent service for our guests! Thank you so much for your feedback and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe F wrote a review Nov 2023
1 contribution
+1
I normally don't write reviews. This hotel is the worst and dirtiest I have ever stayed at. The manager Alicia is extremely rude which is an understatement. Let me explain my experience. I checked in on Sept 23rd with my son to stay for three days. They said room wasn't ready, so we checked our bags and left for the day. We returned late that night and the hotel staff gave us our room key. When we went to our room it smelled terrible and reeked of mold. We went down to the front desk and they sent up a service guy. He confirmed it smelled extremely bad and had the front desk move us to another room. The second room #2105 had an even stronger odor than the first. We called the front desk again and they sent the service guy back. He opened up the panel where the filter was and it was completely moldy. He then opened the window and put a tissue holder to prop the window open. He said that this would air out the room. So, it's now after midnight and we call the front desk again. They move us to a 3rd room which also smelled. That said, I'm tired of calling the front desk so we just went to sleep. My son has asthma so we left the next morning deciding not to sleep there another night. I took a few pics and videos of what transpired which I showed another manager (not Alicia). He looked at the pics and apologized. He also said, the service guy should have never opened the window because it's 100% against city code. I informed him that we can't stay here for health reasons and I wanted a refund for the two nights that I didn't stay. This is where manager Alicia comes into the picture. She said, she had to review what happened then get back to me with a phone call. So, I call her a week later and she tells me it's under review. She never called me back. I call her a month later and she says they're still reviewing it. After not getting back to me again, I called her again. She agrees to refund me two-night (it should have been three but I'm tired of contacting her and dealing with her rudeness). All this brings us to November 20th and still no refund on my credit card. I call her today. She said, the accounting dept switched the computer system and didn't know when I'll get the refund but she'll call me back. I told her that she hasn't called me back once and I wanted to speak to someone else. While I was in mid-sentence, she hung up on me. I'm beyond frustrated with how they treated me. And I'm not the first person to write how rude Alicia is... just read some of the other reviews. That said, they should have simply owned up to this terrible bad experience and refunded all my money back since it was there doing. I am attaching some pics which explain the terrible experience I had. I also have video of the service guy commenting how bad the smell was while opening the window. I will be posting this review on every hotel and google site there is. If a manager reads this you can get my contact number from Alicia.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't stay. Health hazard. Rude staff. Look at pics posted. Disgusting.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Nov 26, 2023
joefQ7725MM, Thank you for visiting the Whitehall Hotel. We appreciate you bringing to light some issues that you experienced during your visit. We're always looking for opportunities to grow and allow our hotel to shine. Please feel free to reach out to our front office manager, Alicia at alee@thewhitehallhotel.com or by calling 312-944-6300 with any further questions or concerns regarding your visit. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danica L wrote a review Nov 2023
1 contribution
This hotel is very old. Furniture is chipping paint and dingy. The rooms are not thought out in terms of guests needs. There is no fridge, no bar to hang your wash cloth in the shower, there was a random landline phone on the wall that I hit every time I stepped out of the shower, for example. One night it was freezing outside and I was looking forward to enjoying the on-site restaurant. I went downstairs and was told in an extremely condescending manner that they had closed early because their business was slow. The bed was very comfortable. That is the only plus besides the staff. Every person I encountered outside of the restaurant was great. Alicia Wolf was particularly nice and professional. Ultimately I switched hotels after a week, but Alicia’s kindness almost prompted me to stay over.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Concierge Concierge, Guest Services / Front Office at The Whitehall Hotel, BW Premier Collection
Responded Nov 9, 2023
danical391, Thank you for visiting the Whitehall Hotel. We appreciate you bringing to light some issues that you experienced during your visit. We're always looking for opportunities to grow and allow our hotel to shine. Please feel free to reach out to our front office manager, Alicia at alee@thewhitehallhotel.com or by calling 312-944-6300 with any further questions or concerns regarding your visit. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$109 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
whitehall hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
222
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WHITEHALL HOTEL, BW PREMIER COLLECTION $107 ($̶1̶4̶0̶) - Updated 2024 Prices & Reviews - Chicago, IL

Frequently Asked Questions about The Whitehall Hotel, BW Premier Collection
Which popular attractions are close to The Whitehall Hotel, BW Premier Collection?
Nearby attractions include Lookingglass Theatre Company (0.1 miles), Holy Name Cathedral (0.3 miles), and American Girl Place Chicago (0.1 miles).
What are some of the property amenities at The Whitehall Hotel, BW Premier Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Whitehall Hotel, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Whitehall Hotel, BW Premier Collection?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Whitehall Hotel, BW Premier Collection?
Conveniently located restaurants include Francesca's On Chestnut, Wildberry Pancakes and Cafe, and Pierrot Gourmet.
Are there opportunities to exercise at The Whitehall Hotel, BW Premier Collection?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Whitehall Hotel, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Whitehall Hotel, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Whitehall Hotel, BW Premier Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Whitehall Hotel, BW Premier Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Whitehall Hotel, BW Premier Collection?
Many travelers enjoy visiting Garfield Park Conservatory (4.8 miles), Holy Trinity Orthodox Cathedral (2.9 miles), and The Rookery Building (1.4 miles).