The staff at this hotel is exceptional. From the bellmen to the front desk, concierge and housekeeping. Kind, gracious, professional, proactive. The hotel is beautiful, clean and modern. It’s our favorite place to stay in Chicago.
We recently stayed in Chicago at the Four Seasons Hotel and it was amazing! The level of service is exceptional in every department. We were greeted at the curb by the friendly and professional first impressions team (aka bell/valet team). We took advantage of the secured parking garage on site. Valet service is worth the price - you get your car by just snapping the QR code. So convenient!! One we made our way up to the 7th floor front desk / guest services lobby area, we were greeted by stunning foyer flowers and seasonal decorations. The lobby is bright and beautiful! Tip: Check out the art installation near the front desk where they have photos of some of the world's most amazing libraries. The lobby lounge is inviting with couches and comfy chairs - a nice place to people watch or browse some of the Chicago coffee table books. If you need a snack or beverage upon arrival, just east of the front desk is the beautiful bar. Crystal chandeliers anchor the bar and the restaurant, providing the perfect spot to grab a bite. Highly recommend the chicken wings. SO tasty. Also delish is the wagyu potstickers. The bar has an extensive list of spirits and the bartenders are super talented. When we visited, I could not decide on a drink so I picked the base and the bartender made a custom cocktail. So good!! I loved how the team customized my vision. We did have several meals in the hotel restaurant, Adorn. For breakfast, the French toast is a winner. We can also recommend the Avocado toast and pancakes. Kids are always treated like rock stars and have a good selection of appropriately sized items from which to choose. Everything is always fresh and just like at the bar, if you have a certain preference, the team accommodates. You get the feeling they want you to have things just the way you like them! For dinner, the flash fried Brussels sprouts are outstanding with a nice Thai glaze. We also had the beef short rib which is a must - while also being photo worthy. Ask about the private dining area where you can reserve a table for 6-8. The personalized attention and quiet space is perfect for a family gathering or a romantic dinner. We used it for both and its luxurious! Another great reason we chose the Four Seasons is the ability to set our travel/room preferences and the staff makes sure everything is perfect upon our arrival. Highly recommend requesting a lake view suite. So nice to wake up to the sunrise. One of the very best features of Four Seasons Hotels is the app. You have everything, even your room key, on the app. You can chat with the hotel staff to make requests or ask questions. It's so convenient to order room service or have laundry picked up - right from the convenience of your phone. I used the app to book spa appointments as well as find nearby shopping. In the spa, I booked the Lakefront facial - Tip: splurge on the 80 min which gets you basically a massage and a facial all in one service. After service, you can use the dry sauna or steam room. The pool and fitness center are adjacent to the spa and adds to what can become a day long pampering getaway. They have showers and everything you need to get ready after your service so you don't have to go back to your room if you prefer. In case you do want to return to your room, the spa is located above the lobby so it is easy to go from spa to your room in privacy. Overall, the hotel beauty, restaurant, spa and other amenities do make the property spectacular but we love the people the most. The staff - everyone from guest services to housekeeping - are just the most friendly and accommodating professionals. They bring first class service to every detail, no matter how small the ask. Sometimes they even know what is needed before it is requested. Whatever you need from tours to reservations in the city, guest services are the absolute best! Pro team all the way! Highly recommend this property!…
My family and I had a phenomenal experience earlier this month at Four Seasons Chicago, as always. The restaurant, bar, concierge and front staff made us feel incredibly welcome. No issues whatsoever. Can’t wait to return once the pool and spa renovations are complete.
Four Seasons Chicago is perfectly located, has modern and comfortable rooms, and competent, courteous and professional staff. They go out of their way to make you feel welcome and cared for. The restaurant Adorn is beautiful, has a very nice menu, and excellent food. We look forward to visiting soon, and they made our college student feel special.
For years I have gone between the Ritz and the Four Seasons. Lately the Ritz has forgotten what exceptional service means. Luckily, the Four Seasons Chicago gets it right. My room key was given to me by a great door person upon arrival. Email communication was perfect. The room was exceptional. Overall, a great reminder that if you care about customer service and care, this is THE place to stay
“Check in was fantastic- Ally was great and really stood out to me. It was great to start my experience with her. Adorn dinner was great- the new menu is is something I can see myself enjoying several times a week. Will be back!” Overall the staff was incredible and eager to help.
Our trip had five star service from start to finish! Everyone on staff was helpful and kind. We had a delicious breakfast in the dining room and a luxurious sleep in the most comfortable bed! Amazing!
I hadn’t been since the Four Seasons renovated during COVID, but the property is absolutely stunning. Loved the live music in the early evening, it set the perfect vibe for a round of drinks before dinner. Breakfast both mornings was beautiful, there was plenty of space between tables, so it was quiet and the service was excellent. Loved the bath products and robes in the room, the lavender and eucalyptus spray they leave during turn down service was a lovely touch.
The four seasons Hotel in Chicago always makes you feel like you’re being taken care of personally, and the staff genuinely want to provide top-notch service, and they always do. It is always a treat stay at the four seasons in Chicago. The beds and bedding is luxurious and provides a great nights rest.
My son gifted me a birthday weekend at the Four Seasons! Best gift ever as I like excellent hotels and experiences! And this hotel provided both! The King standard room had a very comfortable mattress and pillows! The Adorn restaurant had excellent breakfast and lunch with exceptional service. The Adorn Host, Zeynep, impressed me with her authentic friendliness. Clark, the doorman was so kind and knew I had difficulty getting out of the car and he was there to steady me! Jade Samec, saw that I had restaurant leftovers and sent a mini fridge to my room! A 5 Star luxury hotel is know for it’s exceptional food, very comfortable accommodation and amenities! This is all true about the Four Seasons; but the people who are employed are the TRUE STARS, all of whom made my time there very enjoyable! The only suggestion I would make is; get a hotel dog mascot who actually resides in the hotel! There are many reasons to do so! Such as adopt a good friendly dog from a local agency! Good idea Four Seasons management!…
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