Love this place every time we get here. What a property/ Well maintained and following all Covid protocols, shows they care. Excellent service. Super clean. Very comfortable stay. This is absolutely the best Chicago offers.
Quality service, attention to the details, extremely nice and thoughtful individuals, the way you are welcomed at the front door, delivery of in-room dining, check-out etc. Rooms are very nice and updated nicely.
Wonderful place to stay. Impeccable service, lovely rooms, and fantastic Chicago views. I'd absolutely recommend this luxury property to anyone wanting a five-star experience in the city. Lovely spa services as well.
So this review is way late and I will update with new pictures when I go in a few weeks but this is by far one of the best hotel stays I've had in my travels. The hotel is beautiful (although it has gone through an extensive renovation. New pics coming in my update). I stayed in a cityview suite for my birthday and the staff and service were exceptional. The location is close to the northern part of the Mag mile with easy access to all of the high end shops and restaurants in the area. I don't usually stay at the same hotel twice but it spoiled me so! Can't wait for my stay in a couple of weeks
Spouse and I stayed two nights. Decor beautiful. Room, nice. Staff were quite friendly. Room service food very good. Dog friendly. Great park nearby for dogs. House phone in room horrible. 1980’s technology. Didn’t work properly. Toilet paper was horrific. Reminded me of something you would find in low budget hotel. Considered dropping a star rating over it, but wouldn’t be fair to hotel. However, issue needs addressed by management. Overall, recommend.
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