Service is very good and amenities are nice. That said the TVs still function poorly (no excuse as things are same as 3 years ago). Switch station and you wait sometimes 20-30 seconds for station to appear. Still needs a full reno — they’ve done bits and pieces but leaves you wanting more. Rooms becoming tired. Food just okay. Salmon wasn’t fresh, chicken soup was luke warm and a salt bomb and roasted turkey club came with packaged smoked turkey. They should have mentioned that. Most of the staff is quite friendly but they need to fix the food and update all rooms and electronics.
Let me preface it by saying I'm a Chicago native & I've been staying at all the five-star hotels in Chicago within the last year or so (doing lots of staycation) and this was the worst hotel experience I've had so far. One of my siblings also had a wedding here, so I'm very familiar with the Four Seasons Chicago. The front desk staff either didn't want to be there or wasn't welcoming. I had 3 encounters during my stay; checking in, getting my room key when it was ready, and checking out. All three times, the wait was absurdly long and the staff wasn't helpful or welcoming. Plus I had called 2 days ahead to arrange a check out/check in times and the front desk staff had no notes of it what so ever and told me something totally different from the gentleman I spoke on the phone with. Not a good start. There was a big dried up stain on the TV console table that looked like dried up milk when I first got into the room. Definitely made me question the rest of the room during my stay. The rooms are outdated and the particular room I stayed in made noises as if the room door was being shut (think it was the AC kicking in) that made me jump every time I heard it. I had to sleep with earplugs in. The TV was so slow that I gave up on channel surfing. The hotel amenities were at a bare minimum for bathrooms and room service dining. The food... was terrible. I ordered dinner and two breakfasts. The bolognese had so much sauce and a handful of noodles in it and the other dinner items were so mediocre. The only semi-decent thing was the ice cream. Then the breakfast... the American style breakfast was okay- it was really greasy and bland. But I also ordered Japanese breakfast and as dramatic as this sounds, it was the most horrendous Japanese breakfast I've had. I called ahead to ask about the menu too because it sounded so bare, I wanted to make sure it had some vegetables, etc and I was told yes, it comes with other things. But it didn't. Bland salmon, Miso soup that literally was just miso + water + tofu and nothing else, gross poached egg, with rice pressed into the bowl. I could not believe it. I had a few bites and just couldn't eat it anymore. The reason why I ordered two breakfasts to begin with was because my dinner was not enjoyable that I wanted some options in case one of the options failed. I had a one time 20% off food with my stay which I realized the hotel didn't apply it to after my check-out. They were in such a rush to check me out and usually in other hotels I've stayed at, they bring it up during check out & apply it without me having to mention it so I didn't think to be thorough. I guess I should have said something. Definitely won't be coming back here... Even I can't believe how dramatic and whiny this review sounds, but the stay really was so subpar and this was just one night. For your money's sake, go to any other 5-star hotel if you're looking to stay at a nice place. Wow.…
The location of the Four Seasons couldn't be any better. We were only steps away from Michigan Ave and the Hancock Tower. The accommodations at the Four Seasons were top notch. This was the best suite I've stayed in Chicago. Super friendly staff who are attentive to make it the best experience.
This exquisite property in Chicago offers amazing views of Lake Michigan. The staff is friendly and engaging! The restaurant is excellent, and in-room dining is convenient and 24 hours. The sauna and spa offer relaxing downtime between meetings. I look forward to my next stay at Four Seasons Chicago!
Stayed 3 nights during a busy weekend. This hotel is beautiful and the staff was wonderful. I had a wonderful time. Restaurant/bar seemed a little understaffed but as expected post pandemic. Especially loved our waitress and bar staff. We will be back :)
My daughter and I stay at this hotel every year for our birthdays. We have been doing it since she was little, and they have always made sure our stay is special with birthday treats. She is 15 now, so she doesn't look in the treasure box anymore or go into the kids room (they may not even do that anymore) but I have always been impressed with how the hotel was welcoming to children and adults alike. We stay in a suite. It is gorgeous, clean and beautiful. The pool is lovely also, and the restaurant is very good and easy to get into, The location is excellent, close to all the shops and within walking distance of pretty much everything.
No better location to stay! Best service around, only found at Four Seasons. Highly recommend to anyone traveling to the Windy City! Central to everything and amazing lake views. All the amenities and pampering you expect when staying at the best of the best!
This was already our favorite Chicago hotel, but the recent renovations have taken it to a new level. Lovely lobby, restaurant, bar and public spaces. Attentive and engaged Four Seasons staff. Handsome guest rooms, nicely updated (except for the bathrooms). Great views of the lake and city skyline.
We visited Four Seasons Chicago on 3/24 for two nights just for relaxation and shopping. For us Four Seasons is a safe choice, knowing the quality of amenities and service from our trips worldwide. This time it was different…The lobby, bar and restaurant areas are nice, but our room was outdated and frankly unexpectedly small (comparing for example with the equivalent room in NewYork). The phone and lamps brought up memories from the nineties. A couple of towels were ripped, the shower was dangling. The experience at the restaurant was mediocre. Especially the dessert with the invisible pistachio gelato was a huge disappointment. The leftover fruits from next mornings’ breakfast started smelling strange after a couple of hours, so we called room service to come pick them up and bring fresh towels. When we returned to our room a few hours later house keeping has brought new towels but had not picked the morning plates up. Overall the experience was not agreeable and next time we are in Chicago we will have to choose a different hotel for our stay. This is unacceptable for this price point and the Four Seasons brand name.…
Everything about the stay was magical. Everyone was helpful from the moment I pulled up to the valet, to the front desk check in, the smells, the aesthetics, was perfect. My room was spotless, temperature perfect, windows clear, and transparent. We ordered room service and everyone was kind.