Today Esmee at the Best Western at Chicago went above and beyond to help me and my husband. She got us a room at a great price right next to the venue my husbands concert will be at. She worked with us and Expedia in order to solve our room issue and got us ready for our trip. She’s an amazing worker and definitely deserves a raise. Thank you Esmee!!!!
I wanted to say how impressed I am with the team at the Best Western Grant Park. Always helpful and professional but a big shout out to Tracey at the front amazing attitude beyond professional and a great asset and person to your team! You’re lucky to have her. She went above and beyond to give great customer service. Thank you for making my stay the best! David
Esme with this Best Western was an absolutely fabulous representative for this business and company. I seriously cannot thank her enough for her kindness and willingness to go above and beyond to help. I refuse to write just the minimum because she, herself, went so far beyond the regular duties. Often you call a hotel and they’re busy and rather short. Not only was she so patient, but she was empathetic for our plight. Truly, thank you, Esme.
As noted by my profile, I am a budget travler and do not expect luxury, but I do expect cleanliness, safety and basics. This hotel, in my opinion, was lacking some basics. In particular, a refrigerator in the room. Normally I get bottled water to refill our own bottles with ice water. Likewise, we could not bring any left overs home because there was no refrigerator. They also did not have ice water available in the lobby except for one evening where it was not refilled. We ended up having to buy $2 water from the vending machines until all the vending machines on each floor ran out of water. The room is also very small. The one bed is up against the air conditioner. There were also some cosmestic issues- areas in the bathroom that needed to be repainted and a towel holder on the back of the door falling off In general, it was one of the more expensive hotels I have stayed in and also one of the most disappointing. The pros? Location- near public transportation- both the Metra and L. Also near museums and walkable to multiple locations. …
Housekeeping will come by at 7:30am even though you have put out the do not disturb placard. Either they are trying to steal from you because they don’t think you’re in the room at that time of the morning or they are disrespectful to their guest. Either is unacceptable. Hotel staff doesn’t care, and will do nothing for you. They also will not have a parking spot for you in their garage because they will sell it to someone who isn’t staying at the hotel forcing you to park blocks away.
There was dried blood in our bathroom, you could tell the room wasn’t cleaned. On top of that, we had bugs in our bed both nights, and when it was reported staff brushed it off and said it was normal. It was WAY too overpriced for the disgusting quality
2 stars only because the space in our room was a large area for our family of 5 and it was only a 20 minute walk to popular attractions. This hotel sits across the street from the park at the far end where the park ends, a 20 minute walk away from the nice area of downtown. Be prepared to hear a lot of noise, especially loud music from loud cars and sirens at all hours. Also, be prepared to be greeted by homeless people who sit on the benches on each side of the main entrance to the hotel daily. I mean literally right there. Two benches straight in front with 2 double doors to the hotel right in between. We stayed 4 nights and noticed these people gathering as early as 10am. We saw zero hotel security and zero hotel staff doing anything to move them along. My 14 year old daughter and I walked back from shopping about 4pm one afternoon and witnessed a man doing something no woman, person, or a girl should ever see!! It was repulsive. The rooms were dark, dingy & cleaned once in 4 nights. There were 5 of us. 4 of us crammed onto 2 double beds and one on the cardboard pullout. I had to ask for TP and Kleenex as well as new towels because the ones they gave us had stains. The A/C is excruciatingly loud. It comes on like thunder. Everyone freezes. Then goes off. Everyone overheats. It does not stay constant. There is no way to adjust. It was miserable. To be fair, there was a small fridge that did work, a small microwave, and hot water in the shower. These truly were the only pluses in the room. As far as the hotel? I absolutely cannot believe it is a Best Western. I’m embarrassed for them.…
We enjoyed our stay at Best Western Grant Park. The rooms were clean, and the beds comfy. except we wished there was a hot breakfast. The staff are friendly and very helpful. Hotel is close to museums, restaurants, and beautiful Grant Park. Excellent location!
I read reviews before booking so I had a pretty good idea of accommodations and was not far from what I expected. I loved the location because it is directly across from Grant Park, museum, aquarium, and Soldier field so we could walk and see/do a lot and leave the car parked! We actually walked to the Magnificent Mile. It is about a50 minute walk but plenty to see and do closer. Beautiful views of Lake Michigan very near. The beds were clean and comfortable which is very important to me. There was no lounge, breakfast area. Very limited space to park and unload. However the valets we're terrific, friendly, helpful. I did a bit of research and comparison and this hotel was the best value for parking and stay. It was $52 to valet park which is just below every other garage/hotel and overall $100 cheaper than majority of hotels. We stayed one night. My friend stayed at a hotel on the Mag Mile and it was $58 for SELF parking per night. I much preferred the $52 valet at Best Western as we could leave the car until 4pm on check out day which allowed us ample time to do more sight seeing before leaving without having to move the car or pay for more parking. The valet pulled the car up we checked out and loaded our belongings and then he reparked it until we left at 4pm…
Extremely helpful staff. Location is as close to museum complex as you can get! Perfect for Shedd, Adler, and Field. Valet parking was good. Hotel does need some renovation, which is upcoming. Will stay again!