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Swissotel Chicago

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#68 of 185 Hotels in Chicago
Certificate of Excellence
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Swissotel Chicago
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3,450 Reviews from our TripAdvisor Community

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Showing 3,258: English reviews
Lakeland
1 review
3 of 5 stars Reviewed October 31, 2014

Staff was great. Beds were very comfrtable. I few minor cleanliness issues but overall very nice. Biggest complaint was I felt paying $299 night, $65 valet (only option other thatn $37night in a parking garage which was fortunately just accross the street), and $25 internet fee/day was excessive. If I'm paying $299 night, internet should be included and valet parking... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank juliedI5776UY
Stella S, Other at Swissotel Chicago, responded to this review

Hello, Julie! I'm very happy to hear you enjoyed your stay, but I'm so sorry we came across as over-priced. Please know that the wifi is free in the rooms if you enroll in our free rewards program, Swissôtel Circle. We hope to see you soon if you're ever in the Chicago area again. Sincerely, Stella Smaragdis, Front Office Manager... More 

Baxter
1 review
5 of 5 stars Reviewed October 30, 2014

The Chicago hotel was lovely, the staff were pleasant. The rooms were very nice and the bed was wonderfully comfortable. The views to the lake and river walk were wonderful. The shopping was within a few minutes walk; but the hotel's "Palm" restaurant was very good!

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank sandyb132
Stella S, Other at Swissotel Chicago, responded to this review

This is wonderful to hear, Sandy! Thank you. I'm also very happy that you enjoyed our restaurant. We very much hope that you choose to stay with us again next time you're in Chicago! Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Minneapolis, Minnesota
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 29, 2014

I was staying at Swissotel for a work conference and all the meetings and presentations were onsite, so, I was in the hotel for the better part of 2 days. I can say that all of the staff from front desk, housekeeping to banquet and bar staff were all very polite, knowledgeable and helpful. The rooms were fairly large and... More 

Helpful?
Thank tripandfall
Stella S, Other at Swissotel Chicago, responded to this review

We're so happy we could make that business trip so comfortable! Also, it's great to know you took advantage of the location. We hope to see you if you're ever in Chicago again! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 28, 2014

I booked this hotel for my client that comes to Chicago on a regular basis for business. Upon his arrival at the hotel i received the call that the reservation was cancelled the morning of the arrival and it was cancelled by ...ME...(which never happened). I asked the receptionist to look for another reservation and was told that there was... More 

Helpful?
1 Thank Nadiya Y
Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed October 28, 2014

First time staying at a Swissotel. Visiting Chicago for medical convention. Outstanding property. Only problem was noise from loud voices that I believe were being conducted along the metal wall construction elements. After I notified the front desk. I was initially told that there was no noise outside the room when they checked, but when I called a second time,... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Michael B
Stella S, Other at Swissotel Chicago, responded to this review

Michael, I'm very happy we could make that convention a special one! I'm sorry about the noise, but I'm very happy we were able to solve it for you. Thank you for leaving us this, and we hope to see you back next time you're in Chicago! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Philadelphia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

The staff was so helpful, the hotel is beautifully decorated, the rooms were spotless/large enough and the view can't be beat!!! 5 ++++ stars.... SUPERB!!! Anytime I travel to Chicago for business or fun, this will be my hotel.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Stobin2014
Stella S, Other at Swissotel Chicago, responded to this review

Wonderful! Thank you so much for leaving us this -- I'm so happy you enjoyed your views! We very much hope to see you if you're ever in Chicago again! Happy travels, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Wilmington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

Great location, efficient staff, friendly concierge. Cons: no coffee maker in room...and you have to pay for wi-Fi. ..............…,,,,,,,,,,,,,,,,,,,,,,,,,..,,,,,,,,,....,,,.,,..,,..,,..,,,,,,,,,,,,,,

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Travis L
Stella S, Other at Swissotel Chicago, responded to this review

Travis, thank you! While I'm thrilled you loved your stay, let me inform you that the Wi-Fi is actually free if you enroll in our free rewards program, Swissôtel Circle! I hope this alleviates some of the costs if you choose to stay with us again, and I sincerely hope you do. Best wishes, Stella Smaragdis, Front Office Manager Swissôtel... More 

A TripAdvisor Member
2 of 5 stars Reviewed October 27, 2014

I paid approximately $250/night for this hotel. There was no coffee maker in the room. The wi-fi fee was about $25/day and the parking was $69. I also found it ridiculous that the lobby bar closed at 1:30am on a Friday night and around midnight on Saturday night. When asking the waiter the reasoning he was very dismissive and just... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
Stella S, Other at Swissotel Chicago, responded to this review

I'm so sad to hear this. It's never our intention to come across as unfriendly, and I'm so sorry we didn't leave a nicer impression. About the lacking ammenities you mention, we are working on replacing the coffee makers with Keurigs, so I'm so sorry this was missing in your room. Also, I'm surprised that no one told you, but... More 

Bronxville, New York
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed October 27, 2014

I stayed two night at Swissotel on East Wacker Drive, Chicago, recently. WONDERFUL in every way - - lush room with a great mattress and delicious linens, well appointed bathroom -- The Palm Restaurant is the best of what we all want in a steakhouse - every employee is genuinely welcoming - and there's a UPS store on the lower... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Kuchenme
Stella S, Other at Swissotel Chicago, responded to this review

We're so glad to hear that you'll be back! Thank you for saying these lovely things about our restaurant and rooms. I hope the rest of your trip was just as pleasant! Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

Portage, Michigan
Level Contributor
81 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 26, 2014

Overall an excellent property at Wacker and Michigan Ave, with awesome views of the Lake, City and River (if you get the right room). Unfortunately, I had a very short stay, but was very impressed. Was able to enjoy the pool and excellent fitness room...both 1st class. Stayed in a corner 1 bedroom suite, and it was large, stylish and... More 

Helpful?
Thank Drinkwater11
Stella S, Other at Swissotel Chicago, responded to this review

I'm so happy you were impressed with us--especially those views! Thank you for saying so, and I hope we're able to have you back next time you're in Chicago. Best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255 More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $186 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#42 Romantic Hotel in Chicago
#42 Luxury Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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