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Swissotel Chicago

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#67 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
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3,462 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Chicago
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Showing 3,267: English reviews
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Our room had an awesome view. We enjoyed the ease of walking to several different neighborhoods, including the Navy Pier. Uber picked us up and dropped us off with no problem We loved the discount they gave us on room service by opting out of "daily maid service" The bar located inside the lobby was great for fresh coffee, snacks,... More 

Helpful?
Thank Nikki K
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Nikki K, It is so wonderful to read all of your amazing comments about your most recent stay at Swissotel Chicago. I am so pleased to hear you enjoyed our location, the facilities and amenities, and finally found transportation around the city to be manageable. It surely sounds like you had an adventurous trip, exploring all that Chicago has... More 

Mapleton, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is near pretty much everything in walking distance. If you do need a cab, very reasonable cost for the nearest location. The rooms are very nice, service was great, and front desk was very helpful.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank 845taniad
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear 845taniad, Thank you for sharing with us your experience while at Swissotel Chicago and providing details about the outstanding service that was provided to you by our helpful front desk team. We hope to welcome you back to the hotel in the future. Best, Brittany R. Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I had a business meeting and chose the hotel because it was close to the meeting site. I walked in the first night after a long travel day and immediately felt relaxed. Every person I encountered was friendly, energetic and helpful. I didn't wait in a line to check in because the minute a line formed another registration clerk appeared... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Beth C
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Beth C, Thank you for taking the time to share with us on this forum about your most recent stay at Swissotel Chicago. Your comments about our friendly and helpful staff are such a treat to read about. I have shared with the rest of our team as this is the level of service we at Swissotel Chicago are... More 

Cincinnati
1 review
3 of 5 stars Reviewed 1 week ago

The location, staff and view was good! Did not receive a room until 5:30 (normal check-in is at 3:00). The bed was disgusting and dirty. We found feathers and dirt on the mattress when we pulled a sheet back.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank roberteC1430WT
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear roberteC1430WT, Although I am pleased to read that you enjoyed our location, the beautiful views and our staff, I would like to take this opportunity to apologize for the issues you experienced while stay at Swissotel Chicago. I can assure you a delayed check in and room cleanliness issues are not standard at our hotel. Thank you for bringing... More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

This is nice hotel in a great location in downtown. However, the beds were the most uncomfortable beds I have ever slept on in a hotel room. I was in a room with two double beds. Both beds had a huge "dip" in them which made sleeping extremely difficult and hard on my back. The air conditioning in the room... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank G4020SKbrianb
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear G4020SKbrianb, Thank you for taking the time to share with us your most recent experience while staying at Swissotel Chicago. We appreciate all guest comments and feedback as this helps us address our levels of service for future guests. I would like to apologize for the comfort issues you experienced. Indeed this is not the shape in which our... More 

Fort Wayne
1 review
5 of 5 stars Reviewed 1 week ago

Excellent location for downtown Chicago. Staff was very friendly and personable. Rooms were generous in size, very clean and well kept! Loved the separate tub for my child. We had the Shedd Aquarium package and it was a great deal! Will definitely stay here again.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank melissa a
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Melissa A, I am delighted to hear you and your family enjoyed your stay and visit to the Shedd Aquarium! Thank you for taking the time to share your thoughts on our location, our friendly staff and our overall facilities. We look forward to welcoming you back in the future. Best, Brittany R. Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com More 

Indiana
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was to be our first "serious" date weekend. Having booked through a third party site I was concerned that the room might have 2 queen beds instead of a king bed. The front desk said they were out of King beds but spoke to his manager. He gave me the room keys and said he took care of me... More 

Helpful?
Thank BADKITTY9
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear BADKITTY9, What a wonderful comment you shored with us about your stay at Swissotel Chicago. I am so delighted we were able to make your weekend unforgettable! We look forward to welcoming you back in the future for your next trip to Chicago. Best, Brittany R. Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed for a conference/ long weekend in the corner lifestyle king suite. My kids are 6 and 4, they had their own room and bathroom that came decorated with age appropriate toys, games, and books. The main room was bigger than a lot of apartments with a separate bathroom and the master bed and bath was... More 

Helpful?
Thank conferencemomma
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear conferencemomma, What a wonderful treat for your children to stay in our special "kids suite"! I am so pleased that your special accommodations exceed your expectations and that your children very much enjoyed themselves. Thank you for taking the time to share your comments with us and we look forward to welcoming you back in the future. Best, Brittany... More 

Jackson, Wyoming
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful view and extraordinary service. The employees were so kind! My daughter and I stayed on the 27th floor. It was a great room with a beautiful view. My daughter loved the door bell - made us feel like we had stepped back in time. However, the room was modern and comfortable. We arrived late and so ordered room service.... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank MandArooks
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear MandArooks, Thank you for taking the time to share with us your experience regarding your most recent stay at Swissotel Chicago. What a wonderful time it sounds like you and your daughter had exploring all of the attractions Chicago has to offer. I am also delighted to hear you enjoyed our facilities and in-room dining options. We look forward... More 

Dayton
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Really nice place with amazing views. I recommend staying up high with views of the lake. Beds were very comfy and so were pillows. All the staff was equally nice. There is a fitness room that's fully equipped and also a large pool with warm water. Lots of channels on tv. Plenty of good food within walking distance as well.... More 

Helpful?
Thank Alibi78
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Alibi78, Thank you for sharing your wonderful comments about Swissotel Chicago and your stay here. Our views indeed are the best in the city! Im pleased to hear that our staff was able to assist you with all your needs and you were able to enjoy the city! We look forward to welcoming you back in the future. Best,... More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $186 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#42 Romantic Hotel in Chicago
#42 Luxury Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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