We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
323 East Upper Wacker Drive, Chicago, IL 60601-9722
E-mail hotel
10 people are viewing this hotel
Hotel direct offer!It's ALL Possible - Save Up to 20%
Booking.com
$305
View deal
Free cancellation until 07/08/22
Expedia.com
$305
View deal
Free cancellation until 07/07/22
Reserve now, pay at stay
travelup.com
$207
View deal
Hotels.com$305
Travelocity$305
Priceline$305
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1902)
360
Panoramas (15)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 01/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#82 of 218 hotels in Chicago
Location
4.6
Cleanliness
4.5
Service
4.2
Value
3.9
GreenLeaders Gold level
Comfort and productivity come together where the river meets the lake at Swissotel Chicago. Swissotel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 662 guest rooms or 42 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have one on-site restaurant, hotel bar, and a penthouse fitness centre.
Read more
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Yoga room
Personal trainer
Restaurant
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Harbor View
Languages Spoken
English
Hotel links
Special Rate:It's ALL Possible - Save Up to 20%

Location

Full view
100Great for walkers
Grade: 100 out of 100
121Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
5968Reviews64Q+A100Room tips
Traveler rating
  • 3,163
  • 1,650
  • 601
  • 317
  • 238
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Karl E wrote a review Yesterday
1 contribution
Great amenities, service and hospitality . Worked with a tremendous group amongst other groups and delivered as promised and on time . Rooms were impeccable and great views of Chicago Close to Wrigley field , river walk and Navy yard Jeanite :housekeeping was amazing
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
James T wrote a review Feb 2022
Chicago, United States4 contributions
Hotel's Favorite
I visited the hotel at the end of Jan 2022 for my company retreat. From the time I got out of my car to valet park, I knew I was in for a treat (first impressions) When I entered the hotel I was greeted warmly as if they knew I was coming lol. The hotel staff was awesome, the gym is where I spent most of my free time. I just love this hotel and will be back. Keep up the great work Swissotel!
Read more
Date of stay: January 2022Trip type: Traveled on business
Helpful
Share
Response from Brittany Robbins, Marketing at Swissotel Chicago
Responded Feb 10, 2022
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am delighted to hear that you received a warm welcome and that you enjoyed our fitness center. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Jenna C wrote a review Jun 2022
1 contribution
Come see Eddie at Amuse Bar in the Swissotel. Very personable and the best drinks! Will come back and see him every time I come to Chicago. Great music selection and can make you any drink you can request.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback, Eddie truly takes pride in his the preparation of his drinks. I will share your feedback with Eddie and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Debbie wrote a review Jun 2022
1 contribution
TRACY TAYLOR was the staff that asked us as she was coming out of another room, if we needed anything. Tracy was very helpful in accommodating myself and the next room with what we needed. It is wonderful to see someone who is so helpful and eager to please. We askes her about places to eat and she gave us other names of places to eat other than where we had already eaten.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback and I am pleased to know that you had such a comfortable stay. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Shan wrote a review Jun 2022
2 contributions
Tracy Taylor in housekeeping was amazing. Very friendly and helpful. She takes pride in her job. Overall , the staff and facilities were wonderful. The view from my room was spectacular. Everything was clean. I really enjoyed my experience here.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback and I am pleased to know that you had such a comfortable stay. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
R6756NOmv wrote a review Jun 2022
Central Arizona, Arizona1 contribution
The room and lobby are immaculate! The service is wonderful. Staff member Marie Paul was very attentive and went above and beyond to meet my needs during my stay. Thank you for the comfort, kindness, efficiency.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 3 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback and I am pleased to know that your stay was as comfortable as we intend. I will share your feedback with Marie Paul and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Rajeev P wrote a review Jun 2022
1 contribution
Great weekend visit for a concert and tight turnaround time to check in. Valet was extremely helpful, particularly Cedric and Lashronda. The front desk was also very accommodating and helpful with transportation options. Thanks Swissotel Chicago!!
Read more
Date of stay: June 2022Trip type: Traveled with friends
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 3 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I hope that you had a wonderful time at the concert - warm liquids help if you are hoarse :). I will share your feedback with Cedric, Lashondra and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Suzie W wrote a review Jun 2022
Orange, Texas91 contributions62 helpful votes
Perfect location, clean, and very quiet. We stayed in a Pinnacle King room which overlooked the Chicago River and skyscrapers. We had a 30th floor room, so our view was amazing. Very comfortable bed, spacious room. Great on-site restaurant, The Palm, served delicious food and superb service. The only downside to our stay was after checking out, we had to,wait 25 minutes for valet to retrieve our car.
Read more
Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Parking is more a problem, so use the valet. Even though it took 25 minutes to retrieve our car,...
See more room tips
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 3 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Isabelle and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies for the valet delay prior to your departure. Your feedback will be shared with the team as an opportunity to improve on our service. Thank you for choosing to stay with us
Read more
369gusg wrote a review Jun 2022
Los Angeles, California5 contributions
Good location. Ok service overall but did not meet the standards I expected of a luxury hotel. Stayed two nights but no housekeeping service after the first night. When I checked w front desk the clerk indicated there would be no housekeeping service until the next day (after checkout). Later in the day I went to lobby to request clean bath towels. The same clerk indicated there would be none available until the next day. I told the clerk I needed two bath towels for the evening. He curtly replied, I’ll try. A few minutes later the door bell rang and staff handed me four hand towels. In room AC is noisy off and on throughout the night. Toilet makes noise for a minute or two after flushing. Overall an average stay.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 3 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. I am sorry to hear the lack of service experienced at our hotel during your stay. While we offer our Earthday, Everyday program, our valued guests can and will receive requested service. I will use your valuable feedback to coach the team. Thank you for choosing to stay with us
Read more
Kevin L wrote a review Jun 2022
1 contribution
Visited this property for two nights. Very nice, QUIET property that is tucked away from madness in Chicago. The Elevae space at the top of the hotel is incredible. The view from the event took our breathe away. Businesses are not perfect and the response to an issue is a tell all. We had a minor situation and it is one I will not use to bash because of managements response. We felt Alfred Batio gave us his undivided attention and that our situation was the most important in the hotel. We even received a treat and card from Alfred following our talk. Amazing management team that cares about their guests. We will return.
Read more
Date of stay: June 2022Trip type: Traveled with family
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 1 week ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback and I am pleased to know that the special event was enjoyed. I will share your feedback with Alfred and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
Previous
123456
PRICE RANGE
$254 - $455 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel chicago hotel chicago, swissotel hotel chicago, chicago swissotel hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
662
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Swissotel Chicago
Which popular attractions are close to Swissotel Chicago?
Nearby attractions include American Writers Museum (0.3 miles), Maggie Daley Park (0.2 miles), and Tribune Tower (0.3 miles).
What are some of the property amenities at Swissotel Chicago?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Swissotel Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Swissotel Chicago?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Swissotel Chicago?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Swissotel Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Eggy's Diner Chicago, and Pinstripes.
Are there opportunities to exercise at Swissotel Chicago?
Yes, guests have access to a fitness center and a yoga room during their stay.
Is Swissotel Chicago located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at Swissotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Swissotel Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Swissotel Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.