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About
#44 of 220 hotels in Chicago
Location
4.6
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders Gold level
Comfort and productivity come together where the river meets the lake at Swissotel Chicago. Swissotel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 662 guest rooms or 42 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have one on-site restaurant, hotel bar, and a penthouse fitness centre.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid private parking on-site
Paid wifi
Yoga room
Personal trainer
Restaurant
Complimentary Instant Coffee
Board games / puzzles
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
93Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Contact
323 East Upper Wacker Drive, Chicago, IL 60601-9722
Getting there
Randolph/WabashChicago L8 min
State/LakeChicago L9 min
Rental CarsSee rental cars from $34/day
6205Reviews67Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Swissotel is always an amazing stay! Very clean, great rooms, staff is awesome. Close to everything you need and Millennium Park. Shoutout to Cedric in Valet - he did an amazing job, had a wonderful attitude and spirit!
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This was an excellent stay at the hotel during this severe winter storm that hit Chicago over the Christmas Period. I had reserved the Executive Suite with the 2 Double beds and 2 bathrooms. It is a fantastic suite and the exact same suite exact I had stayed in during Christmas 2021. The hotel staff where excellent from the check in, where we were we were allowed to have some sandwiches and water from the shop because we checked in rather late to the hotel manager sending us a nice gift plate on day two, which I am guessing was because we really could not leave the hotel because the weather was so bad and so cold, resulting in the first 2 days mostly in the suite. The same staff were in the restaurant and remembered my son and I from 2021 which is always nice. The breakfast service and food were excellent as usual so really nothing to complain about. The suite had a Christmas tree and Christmas ornaments all over the suite which was a nice touch plus also on day two, the manager also sent up some vouchers so that we could have free drinks/cocktails in the bar/restaurants. Since I do not drink, we used them for tea and juices during our breakfast. As I said, overall, an excellent stay. I was also surprised that it was not cold in the garage either since the weather was so cold this year. I paid for the self-parking, but it is really quite tight getting one's rental car down the tight turns and tunnels, but I prefer to self-park my car because of COVID and not wanting anyone else getting in the car..…
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Date of stay: December 2022
Rooms
Location
Service
Room Tip: Higher Floor with Chicago River or Lake views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Jan 16, 2023
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making us your choice home away from home. We appreciate you for bringing your family to celebrate the Holidays with us. See you in 2023!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff, attention to customer service is high priority. Rooms are very clean. Good coffee downstairs at the bar in the morning! Staff from Valet to Room service was great. Special shout out to Larry and Cedric - Valet ! Great way to start the day with a conversation with a smiling Cedric. Cheers
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Maria gelacio in housekeeping was very nice and accommodating! Hotel in general was nice although a few of our outlets were broken… i was here for a conference and the location was very convenient and close to a lot of things
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Maria and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our stay at the Swissol, but the best part was the AMAZING housekeeping service from Maria Gelacio! She was kind, professional, and helpful with whatever we asked! She deserves a raise and a promotion!!
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Date of stay: March 2023Trip type: Traveled with friends
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 3 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Maria and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the most part we enjoyed our stay at the Swissotel. Rooms were clean and comfortable although it feels more like a businessman’s hotel than a place for couples/families. We had problem with the water in our room and a switch was arranged promptly. One thing i would critique is the general demeanour of the Concierge and door staff. They never crack a smile, never welcome you, if you say hello or how are you they will acknowledge you but make no effort whatsoever to make you feel like a welcome or valued guest. Reception staff were generally all pleasant. Also disappointed with the $20 dollar per day “resort fee”. I’m sure I will be told this is standard practice, but why? Just include it in the cost of the hotel at booking or at the very least explain this fee when guests check-in, not when they leave. I was so surprised to be told my credit card had already been charge over $100 and there was nothing I could do about it. I would recommend for the fantastic location and comfort of rooms. Just be aware that it is just a place to lay your head. Not worth the extra fees. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Be aware of additional “resort fee” applied at the end of your stay.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 4 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. We are sorry to hear that we were unable to provide you with an elevated experience. We will share your feedback with the team as an opportunity to coach and further develop. We hope that you found good use of the amenities which accompany our urban experience fee. Thank you for choosing to stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Besides having the best pillows this hotel has the best valet! His name is Cedric, he is very professional and took care of my vehicle in a timely manner. Also, make sure you request a view of the River it's beautiful!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 4 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Cedric and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cedric the Valet driver was Awesome!!!! Had a great weekend, the hotel was extremely clean. Very comfortable, incredible views of the city and river. I would highly recommend a stay here. I will be back
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 5 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Cedric and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James the valet was great. Solved all our parking problems when the parking garage gate broke. The view was great and it made a very nice staycation spot for locals. They do charge a resort fee which is ridculous when its just a hotel.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 5 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with James and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
great hotel and staff. Cedric our Valet was excellent. Would recommend to anyone wanting to stay in city and be close to everything. The rooms were spacious and the bed was super comfortable. we will definitely be back
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 5 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Cedric and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$198 - $384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel chicago hotel chicago, swissotel hotel chicago, chicago swissotel hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
662
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Claim Your ListingSWISSOTEL CHICAGO $160 ($̶3̶4̶0̶) - Updated 2023 Prices & Hotel Reviews - IL
Frequently Asked Questions about Swissotel Chicago
Which popular attractions are close to Swissotel Chicago?
Nearby attractions include American Writers Museum (0.3 miles), Maggie Daley Park (0.2 miles), and Tribune Tower (0.3 miles).
What are some of the property amenities at Swissotel Chicago?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Swissotel Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Swissotel Chicago?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Swissotel Chicago?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Swissotel Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Eggy's Diner Chicago, and Pinstripes.
Are there opportunities to exercise at Swissotel Chicago?
Yes, guests have access to a fitness center and a yoga room during their stay.
Is Swissotel Chicago located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at Swissotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Swissotel Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Swissotel Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.