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Swissotel Chicago

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#66 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
Swissotel Chicago
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3,517 Reviews from our TripAdvisor Community

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Showing 3,319: English reviews
Arlington Heights
1 review
3 of 5 stars Reviewed yesterday NEW

Room was large and nice (not special but functional) but service st front desk was merely perfunctory and not pleasant; tv didn't work and room and response I got was "well it's a hotel" (where I spend nearly $500 per night so you would think something as basic and essential on daddy/daughter trip would actually work; room service delivered wrong... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank I9933SIrobertw
Aurora
1 review
5 of 5 stars Reviewed yesterday NEW

From start to finish my first stay at the Swissôtel was absolutely wonderful. The valet was courteous and quick. The concierge checked us in quickly on a very busy Friday afternoon. My wife and I had our luggage in a rolling suitcase and the concierge wheeled it from where we were in line to his desk for check in. He... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank briancY9556QO
Fort Wayne
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel has everything you need for a great stay in Chicago. The views from the rooms alone are worth the stay. The Swiss Hotel is close to all of Downtown Chicago's sites. The Concierge was a huge help with last minute dinner reservations for 9 people on a Friday night!

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Donna F
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

There were a few things that bugged my boyfriend and I about this hotel, and that is why we only had an average stay here. First, we loved the view. It was right on the water and the room was clean and spacious. It was also, very quiet at night. Second, this hotel is very close to attractions and restaurants.... More 

Helpful?
Thank Chelsea C
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good location near the Magnificent Mile and the Navy Pier (1/2 mile walk to either one). Comfortable rooms and beds. The exercise rooms and pool are oddly laid out. One is required by State law to shower before swimming, but the locker rooms do not open out to the pool. Rather, they open to the exercise room itself, meaning that... More 

Helpful?
Thank BobinSeattleWA
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear BobinSeattleWA, Thank you for taking the time to share you experience with us regarding your most recent stay at Swissotel Chicago. I am so delighted to hear you enjoyed your accommodations and our helpful staff. I do hope we have the opportunity to welcome you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com More 

Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 4 nights on vacation. We arrived at to check in half past midnight. Rachael happily greeted us and gave us an amazing corner room. The top half of the walls were all window (even in the bathroom). From our room, we were able to see north and south. We were also close to the business high rise next to... More 

Helpful?
Thank Lara N
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Lana N, Thank you for taking the time to share with us your experience on this review forum. We do appreciate all feedback from our guests as this helps shape our service for all future guests. I'm so pleased to hear you enjoyed our wonderful location, comfortable beds and spacious rooms. We look forward to welcoming you back in... More 

Boise, Idaho
Level Contributor
284 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at Swissotel in connection with a business meeting and loved almost everything about it. Located on Wacker Drive, it is very close to the Magnificent Mile on Michagan Avenure and not too far from Lake Michigan. I like the hotel decor and my room was very roomy with a comfortable king size bed and bathroom with lots of... More 

Helpful?
Thank Dale H
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Dale H, Thank you for all the kind, detail comments you shared regarding your most recent stay at Swissotel Chicago. Although it seemed like you had a wonderful stay and enjoyed many aspects of our hotel, I would like to take this opportunity to apologize for the issue you experience when not receiving your wake up call. This has... More 

Kansas City
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We've stayed only two days at this hotel. The good parts: room was spacious and our king-sized bed quite comfortable. The less good parts: the TV set was not functioning; our room was overlooking a bare, asphalted terrace; finally, almost three weeks passed since we've left and I still have a $100 pending transaction from Swissotel on my credit card.

Helpful?
Thank BaldTraveller
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear BaldTraveller, Although I am so pleased to hear you enjoyed our wonderful accommodations and very comfortable beds, I would like to take this opportunity to apologize and address the issues you did experience while staying at our hotel. I am very sorry to learn that your air conditioner had some issues. I have addressed this with my team to... More 

Massillon
1 review
5 of 5 stars Reviewed 1 week ago

Very impressive place with a super comfortable bed and very clean room ! Anything extra like WiFi or the workout room or spa or pool you have to pay extra ! They should at lleast have bananas and muffins at no charge in the mornings.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank L6239WFmichaelw
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear L6239WFmichaelw, Thank you for taking this opportunity to share you experience with us regarding your most recent stay. I would like to clarify and help with any frustrations you may have left with based on your remarks provide. It is not customary to charge guests for access to our fitness center and pool. If the charge was indeed posted... More 

Shreveport
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nice clean hotel. Great hotel bar for watching sports. $10 or less Uber ride to anywhere in the city from here. Easy access to the Riverwalk. Views are awesome. Would definitely stay here again. Hotel bar has great appetizers and friendly staff.

Helpful?
Thank 848jerryf
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear 848jerryf, Thank you for taking the time to comment on your stay, our incredible staff and your overall experience at Swissotel Chicago. We look forward to welcoming you back in the future. Best, Brittany Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Classic King Suite (33)
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $185 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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