Swissotel is always an amazing stay! Very clean, great rooms, staff is awesome. Close to everything you need and Millennium Park. Shoutout to Cedric in Valet - he did an amazing job, had a wonderful attitude and spirit!
This was an excellent stay at the hotel during this severe winter storm that hit Chicago over the Christmas Period. I had reserved the Executive Suite with the 2 Double beds and 2 bathrooms. It is a fantastic suite and the exact same suite exact I had stayed in during Christmas 2021. The hotel staff where excellent from the check in, where we were we were allowed to have some sandwiches and water from the shop because we checked in rather late to the hotel manager sending us a nice gift plate on day two, which I am guessing was because we really could not leave the hotel because the weather was so bad and so cold, resulting in the first 2 days mostly in the suite. The same staff were in the restaurant and remembered my son and I from 2021 which is always nice. The breakfast service and food were excellent as usual so really nothing to complain about. The suite had a Christmas tree and Christmas ornaments all over the suite which was a nice touch plus also on day two, the manager also sent up some vouchers so that we could have free drinks/cocktails in the bar/restaurants. Since I do not drink, we used them for tea and juices during our breakfast. As I said, overall, an excellent stay. I was also surprised that it was not cold in the garage either since the weather was so cold this year. I paid for the self-parking, but it is really quite tight getting one's rental car down the tight turns and tunnels, but I prefer to self-park my car because of COVID and not wanting anyone else getting in the car..…
Great staff, attention to customer service is high priority. Rooms are very clean. Good coffee downstairs at the bar in the morning! Staff from Valet to Room service was great. Special shout out to Larry and Cedric - Valet ! Great way to start the day with a conversation with a smiling Cedric. Cheers
Maria gelacio in housekeeping was very nice and accommodating! Hotel in general was nice although a few of our outlets were broken… i was here for a conference and the location was very convenient and close to a lot of things
We enjoyed our stay at the Swissol, but the best part was the AMAZING housekeeping service from Maria Gelacio! She was kind, professional, and helpful with whatever we asked! She deserves a raise and a promotion!!
For the most part we enjoyed our stay at the Swissotel. Rooms were clean and comfortable although it feels more like a businessman’s hotel than a place for couples/families. We had problem with the water in our room and a switch was arranged promptly. One thing i would critique is the general demeanour of the Concierge and door staff. They never crack a smile, never welcome you, if you say hello or how are you they will acknowledge you but make no effort whatsoever to make you feel like a welcome or valued guest. Reception staff were generally all pleasant. Also disappointed with the $20 dollar per day “resort fee”. I’m sure I will be told this is standard practice, but why? Just include it in the cost of the hotel at booking or at the very least explain this fee when guests check-in, not when they leave. I was so surprised to be told my credit card had already been charge over $100 and there was nothing I could do about it. I would recommend for the fantastic location and comfort of rooms. Just be aware that it is just a place to lay your head. Not worth the extra fees. …
Besides having the best pillows this hotel has the best valet! His name is Cedric, he is very professional and took care of my vehicle in a timely manner. Also, make sure you request a view of the River it's beautiful!
Cedric the Valet driver was Awesome!!!! Had a great weekend, the hotel was extremely clean. Very comfortable, incredible views of the city and river. I would highly recommend a stay here. I will be back
James the valet was great. Solved all our parking problems when the parking garage gate broke. The view was great and it made a very nice staycation spot for locals. They do charge a resort fee which is ridculous when its just a hotel.
great hotel and staff. Cedric our Valet was excellent. Would recommend to anyone wanting to stay in city and be close to everything. The rooms were spacious and the bed was super comfortable. we will definitely be back
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