Great amenities, service and hospitality . Worked with a tremendous group amongst other groups and delivered as promised and on time . Rooms were impeccable and great views of Chicago Close to Wrigley field , river walk and Navy yard Jeanite :housekeeping was amazing
I visited the hotel at the end of Jan 2022 for my company retreat. From the time I got out of my car to valet park, I knew I was in for a treat (first impressions) When I entered the hotel I was greeted warmly as if they knew I was coming lol. The hotel staff was awesome, the gym is where I spent most of my free time. I just love this hotel and will be back. Keep up the great work Swissotel!
Come see Eddie at Amuse Bar in the Swissotel. Very personable and the best drinks! Will come back and see him every time I come to Chicago. Great music selection and can make you any drink you can request.
TRACY TAYLOR was the staff that asked us as she was coming out of another room, if we needed anything. Tracy was very helpful in accommodating myself and the next room with what we needed. It is wonderful to see someone who is so helpful and eager to please. We askes her about places to eat and she gave us other names of places to eat other than where we had already eaten.
Tracy Taylor in housekeeping was amazing. Very friendly and helpful. She takes pride in her job. Overall , the staff and facilities were wonderful. The view from my room was spectacular. Everything was clean. I really enjoyed my experience here.
The room and lobby are immaculate! The service is wonderful. Staff member Marie Paul was very attentive and went above and beyond to meet my needs during my stay. Thank you for the comfort, kindness, efficiency.
Great weekend visit for a concert and tight turnaround time to check in. Valet was extremely helpful, particularly Cedric and Lashronda. The front desk was also very accommodating and helpful with transportation options. Thanks Swissotel Chicago!!
Perfect location, clean, and very quiet. We stayed in a Pinnacle King room which overlooked the Chicago River and skyscrapers. We had a 30th floor room, so our view was amazing. Very comfortable bed, spacious room. Great on-site restaurant, The Palm, served delicious food and superb service. The only downside to our stay was after checking out, we had to,wait 25 minutes for valet to retrieve our car.
Good location. Ok service overall but did not meet the standards I expected of a luxury hotel. Stayed two nights but no housekeeping service after the first night. When I checked w front desk the clerk indicated there would be no housekeeping service until the next day (after checkout). Later in the day I went to lobby to request clean bath towels. The same clerk indicated there would be none available until the next day. I told the clerk I needed two bath towels for the evening. He curtly replied, I’ll try. A few minutes later the door bell rang and staff handed me four hand towels. In room AC is noisy off and on throughout the night. Toilet makes noise for a minute or two after flushing. Overall an average stay.
Visited this property for two nights. Very nice, QUIET property that is tucked away from madness in Chicago. The Elevae space at the top of the hotel is incredible. The view from the event took our breathe away. Businesses are not perfect and the response to an issue is a tell all. We had a minor situation and it is one I will not use to bash because of managements response. We felt Alfred Batio gave us his undivided attention and that our situation was the most important in the hotel. We even received a treat and card from Alfred following our talk. Amazing management team that cares about their guests. We will return.