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Swissotel Chicago

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#68 of 185 Hotels in Chicago
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Swissotel Chicago
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3,686 Reviews from our TripAdvisor Community

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Showing 3,475: English reviews
Peoria, Illinois
Reviewed 2 days ago NEW

After a few hours of travel, we were happy to have a quick check-in. From the first encounter curbside for valet parking, the staff was always pleasant and helpful. The room was impeccably clean. To wind down, I enjoyed a hot bath in the tub and there was plenty of HOT water. (Few things are more annoying than running out...

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Thank frugal_Kenny_12
Chicago
Reviewed 3 days ago NEW

We booked a staycation here for our anniversary. We got an amazing view of the lake and made me appreciate the side of the city I forget exists.....beautiful luxury along the lake! Was worth every dollar!!! Valerie was very accommodating with helping pick out the room!!! She went above and beyond making sure our stay was something great!

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Thank deseree f
Des Plaines
Reviewed 4 days ago NEW

We visited the hotel for new yrs and the Birthday celebration for both my wife and daughter, last time i had been here renovation were undergoing. but now..WOW Amazing A+++++ rooms and decor...And the service from Erica in reservation and Mr Obeddi Hawkins who help me with my reservation and ENSURED that me and my family would enjoy our self...

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Thank riverajay2016
Reviewed 5 days ago NEW

From check-in Raquel to check-out Lanella all was amazing. Room was clean and comfortable. The pool and jacuzzi was relaxing. All staff from housekeeping to room service were friendly and helpful and just so warm. truly felt pampered the whole time.

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Thank Nancy M
Reviewed 1 week ago NEW

The hotel is beautiful and in a great location. But what made so wonderful was the customer service we received from Ashley Keena. There was group of us and we wanted to sit at a large table where we could talk a play Cards Against Humanity. She made it happen quickly and perfectly! Thank you Ashley!!!!!

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Thank Jennifer B
Fishers, Indiana
Reviewed 1 week ago NEW

The view from our room was right out of a science fiction movie: looking over the many inner city skyscrapers around us, I was expecting to see flying cards at any moment. The bed was very big and comfortable. The bathroom had both a bathtub and a shower. The big bonus for my husband and I was the complimentary dry...

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Thank gabriellehp
Chicago, Illinois
Reviewed 1 week ago

Do not waste your money at this place. Did not have basic amenities like an ironing board. Took them 35 minutes and three phone calls to get the ironing board to me. And I ended up being late for my meeting. Terrible communication! In addition, they did not have a crib ready for a sleeping child. That also took just...

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Thank richardbP1437EN
Reviewed 1 week ago via mobile

My friends and I stayed here for NYE for a nearby event afterwards we were in the lobby & told to leave because "we didn't buying anything" or because we're black, we weren't even seated long enough to try to make a purchase...we sat down & security B-lined for our table. After my husband produced his key card they continued...

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Thank Mkia B
Reviewed 1 week ago

We had a wonderful stay and it started before we even got to the hotel. Valerie in reservations was very accommodating and made sure our rooms were right for our group! Check in was smooth and we really enjoyed the view from our rooms!

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Thank Valena M
Brittany R, Manager at Swissotel Chicago, responded to this review

Dear Valena M, Thank you for the wonderful comments about your stay. I am so pleased Valerie was able to assist with your reservation and accommodations. We have passed your kind words onto her department so she can be celebrated for her outstanding service. We look forward to welcoming you back in the future. Best, Brittany R Marketing Manager -...

Chicago, Illinois
Reviewed 1 week ago

Good Central location for North Michigan Avenue shopping and Maggie Daly Park for Ice Skating. We stated last year as well. We had a great view of the river and Navy Pier. We like to walk, so all the sights and restaurants we go to are within a max 15-20 minutes. Most are closer. Check was smooth and quick. We...

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Helpful?
Thank scott c
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $143 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#42 Romantic Hotel in Chicago
#42 Luxury Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Swissotel Chicago staff and other travelers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner Premier King rooms amazing”
 of 5 bubbles riverajay2016, 4 days ago | Read review
“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 1 week ago | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 1 week ago | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 2 weeks ago | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 3 weeks ago | Read review
5 of 5
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