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Swissotel Chicago

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Traveler (2201)
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Panoramas (15)
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About

#32 of 207 hotels in Chicago
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.0
Travelers' Choice
GreenLeaders Gold level
Comfort and productivity come together where the river meets the lake at Swissotel Chicago. Swissotel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 662 guest rooms or 42 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have one on-site restaurant, hotel bar, and a penthouse fitness centre.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, Spanish
4.5
4.5 of 5 bubbles6,646 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Swissotel Chicago earns high marks for its well-appointed amenities, including luxurious rooms with sweeping views and a top-notch fitness center, though guests have called out the lack of microwaves. Despite criticism over steep additional fees, the service shines with its friendly and professional touch. Nestled in a prime location, the hotel is celebrated for its proximity to attractions and scenic surroundings. Visitors frequently commend the spacious and spotless rooms, but some suggest that updates are needed. The hotel's atmosphere, marked by elegance and comfort, continually impresses guests.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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6,646Reviews67Q+A100Room tips
Traveler rating
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Popular mentions
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SasTrav Perez wrote a review Yesterday
5 contributions7 helpful votes
The hotel was beautiful and clean. Enjoyed the amenities and the location was perfect for dining and shopping within walking distance. The hotel had a great little bar and Michael Y (bartender) was fabulous! He remembered us during our business trip and anticipated our drinks each morning. Thank you.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angel wrote a review Apr 1
2 contributions
Hotel's Favorite
Beautiful hotel with a great atmosphere. The service was phenomenal. We had great help from Ms. Tracy Taylor amongst others. Our family was able to relax in our room or spend time in the common area with plenty of seating. We were able to walk to most of our attractions as well! We would definitely stay here again.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: Valet parking is the best option.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded 2 weeks ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katherine C wrote a review Yesterday
3 contributions
Absolutely loved the amazing views from corner room — Chicago River, Navy Pier, and Lake Michigan. Even the bathroom has a million dollar view. The king bed was super comfy! The location was very convenient. The corner room is at the tip of the triangle shaped building.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist62745191627 wrote a review Apr 12
1 contribution
I had a conference to attend here and can’t say I had stayed here before but what a great experience. Upon checking in Daisy took care of me and she was friendly, knowledgeable and overall made it a great experience. I don’t know if su is a manager but if not they should look into it.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Daisy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jassmine_b wrote a review Apr 12
Southold, New York24 contributions30 helpful votes
Definitely a place to come back to! Room was nice sized and we were fortunate to have a view of the lake. Centrally located next to everything. Smash burger in the restaurant was excellent. Also having the Palm restaurant in the building was an extra bonus. Friendly staff!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded yesterday
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maya B wrote a review Apr 10
1 contribution
Manny was great! He was very helpful and outstanding customer service. He assisted me on my beverage choice and he was kind. I will admit that Manny was great and you all have a great staff. I will definitely recommend this hotel to anyone and I will be coming back soon.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded 5 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Manny and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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christopher j wrote a review Apr 10
Tracy, California4 contributions2 helpful votes
Stayed here on business for two nights. At check-in, Daisy set the tone for a wonderful stay. She was warm and efficient; she made the check in process short and painless. The accommodations were top-notch. I had a great room with a great view. I will definitely stay here again based upon my great experience with Daisy and the entire staff.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded 5 days ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Daisy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim H wrote a review Apr 9
1 contribution
When I checked in, they did not have me in the system. Took @ 20 mins for them to find my reservation. After checking in to my room and going out for dinner, I came back only to find that I could not get into my room. I once again had to go down to the reception desk and have them reprogram a key for me. Very displeased with the service. Abraham behind the dust seem very new and confused.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alfred Batio, Owner at Swissotel Chicago
Responded 6 days ago
Good day, Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eddie S wrote a review Apr 7
1 contribution
I’m not saying I go to Chicago often, but whenever I do, I plan to stay at Swissôtel Chicago. Everyone I encountered at the reception/check-in area was fabulous; however, Bernard went above and beyond to make our stay the absolute best. He especially was informative, friendly, and welcoming.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 1 week ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Bernard and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ChiBurbsJack wrote a review Apr 7
Chicago, Illinois10 contributions1 helpful vote
One of the few hotels willing to guarantee adjoining rooms. Wish they had a pool. Check in time was delayed which was unfortunate but not a huge deal. Hotel was very clean. The staff was super friendly and helpful. I love that they don’t use plastic key cards and have transitioned to renewable wood.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Alfred Batio, Owner at Swissotel Chicago
Responded 1 week ago
Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive feedback. I will share your feedback with the team. Thank you for choosing to stay with us
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$244 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel chicago hotel chicago, swissotel hotel chicago, chicago swissotel hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
662
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISSOTEL CHICAGO $180 ($̶5̶9̶1̶) - Updated 2024 Prices & Hotel Reviews - IL

Frequently Asked Questions about Swissotel Chicago
Which popular attractions are close to Swissotel Chicago?
Nearby attractions include Chicago Architecture Center (0.2 miles), American Writers Museum (0.3 miles), and Maggie Daley Park (0.2 miles).
What are some of the property amenities at Swissotel Chicago?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Swissotel Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Swissotel Chicago?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Swissotel Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Swissotel Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Eggy's Diner Chicago, and Pinstripes.
Are there opportunities to exercise at Swissotel Chicago?
Yes, guests have access to a fitness center, fitness classes, and locker rooms available in the fitness center during their stay.
Is Swissotel Chicago located near the city center?
Yes, it is 0.7 miles away from the center of Chicago.
Are any cleaning services offered at Swissotel Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Swissotel Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Swissotel Chicago offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.