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The Ritz-Carlton, Chicago

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#41 of 187 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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2,159 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
Reviewed February 2, 2015

I took my daughter and her best girl friend to celebrate my daughter's 10th birthday. We purchased the American Girl Package and it was wonderful. The service was top notch with all of the special touches that are unique to the Ritz Carlton. We arrived in the City early morning on Saturday and our room was ready, even though check...

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2Thank Gilcinc
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Gilcinc, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Crystal Lake, Illinois
Reviewed February 2, 2015

We have stayed here before and this time stayed with my wife, daughter and grand daughter for the American Girl Doll experience. The location of The Ritz is great! The hotel is attached to The Water Tower Place (American Girl Doll on first and second floor of Water Tower). The service from every employee we interacted with, including valet, bellmen,...

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Thank chitown73
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear chitown73, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Boston, Massachusetts
Reviewed January 29, 2015

Stayed at the Ritz for work last week, on my birthday. Check in was friendly and efficient. The room was very nice; it was fairly large and on the 27th floor with views of lake. I really appreciated that the room had a great iron with a powerful steam function - very helpful when traveling for work. The bed, as...

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Thank gwenni8
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear gwenni8, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

United Kingdom
Reviewed January 29, 2015

Arrived late after a very long international flight to be greeted by super efficiency at the front desk and a very welcome upgrade to a suite. The suite was amazing, so big I almost got lost! I ordered room service and yes it was pricey but everything was perfect including the service. Had a perfect nights sleep despite jet lag....

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1Thank Busybusygirl
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Busybusygirl, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Reviewed January 28, 2015

Amazing stay, far exceeded our expectations. Wonderful experience for our 6 YO son. Beautiful room and extraordinary service. Nothing was left to chance. This will be the first place we will look to next time we stay in Chicago.

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1Thank Sweetumspie
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Sweetumspie, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Bethesda, Maryland
Reviewed January 28, 2015

We arrived at midnight after driving for 14 hours. We were greeted warmly and taken to our room. Dog dishes were set out with a bottle of water in one bowl and a doggie room service menu in the other. We sank into a king size bed made up in the finest sheets and pillows. The next morning we ordered...

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2Thank Sylvia M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Sylvia M, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Cottage Grove, Wisconsin
Reviewed January 28, 2015

From the minute we arrived to the drive out of the parking lot when we discovered a bag of caramel corn in our car the friendly service was outstanding! Everyone from the waiters to bellman, room service were genuinely friendly and helpful. I would recommend this hotel to anyone.

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2Thank Jack G
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Jack G, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Bettendorf, Iowa
Reviewed January 28, 2015

I was in Chicago for work and was welcomed by a very accommodating staff. The room is bright, clean, roomy and comfortable. There is plenty of room in the bathroom. Some nice touches including bathroom rugs, robes and slippers. My view is city/lake view which I have enjoyed. I visited the spa for a manicure and pedicure. Service was excellent...

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Thank Iowamom563
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Iowamom563, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Whitefish Bay, Wisconsin
Reviewed January 27, 2015 via mobile

This is my family's favorite hotel and we travel ALOT! The customer service is always top notch. We love the little treats they leave in our room the first night and the turn down service is so nice too. Next time you are in Chicago, make sure you stay here!

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Thank Rhawig
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Rhawig, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Chicago, Illinois
Reviewed January 26, 2015

I cannot say enough about this hotel and how family friendly they are! We had an amazing weekend with our three children and there were surprises around every corner for the kids. We'll absolutely be back!

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Thank chicagomom2015
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear chicagomom2015, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you had such an enjoyable stay with us! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $272 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#15 Spa Hotel in Chicago
#29 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Chicago staff and other travelers.
11 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just don't choose this hotel”
 of 5 bubbles KingstarEdwin, 4 days ago | Read review
“Higher floor if possible, great view of the city!”
 of 5 bubbles kgreene821, 1 week ago | Read review
“Ask for rooms with lake views or city views depending on which you want.”
 of 5 bubbles joannebA7962HC, 3 weeks ago | Read review
“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, Jan 15, 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question