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The Ritz-Carlton, Chicago

Booking.com$424*
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#48 of 188 Hotels in Chicago
Certificate of Excellence
06/06/2017 06/07/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Chicago
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2,238 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
Boston, Massachusetts
Reviewed November 27, 2015 via mobile

The Ritz Carlton Chicago is one of my go to spots when traveling for work or with family. The hotel is located on Michigan Avenue with direct access to shopping mall and a terrific food experience (no need to go outside if the weather isn't cooperating). Rooms are spacious, there's a massive restaurant and bar area in the lobby area...

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Helpful?
Thank Jdcarcollector
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Jdcarcollector, Thank you so much for sharing your recent experience with us on TripAdvisor! We are delighted to make The Ritz-Carlton, Chicago your home away from home when you are visiting the Windy City. We truly appreciate your kind words about our hotel and we look forward to welcoming you back to Chicago again soon! Sincerely, Michel Goget General...

Chicago, IL
Reviewed November 24, 2015

The Ritz Carlton made all of our wedding dreams come true and exceeded any and all expectations. The property is amazing; the ballroom is breathtaking; and the service was unbeatable. We can't wait to celebrate some anniversaries here too :)

Review collected in partnership with this hotel
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Helpful?
Thank emannixs
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear emannixs, Thank you for sharing your wedding weekend experience with us on TripAdvisor! We are thrilled that you had a wonderful weekend at our hotel and were able to exceed your expectations! We cannot wait to welcome you back to The Ritz-Carlton, Chicago for many anniversaries to come! Wishing you and your newlywed a lifetime of love and happiness....

New Orleans, Louisiana
Reviewed November 23, 2015

A group of us stayed here for the Saints - Bears game October '13. I totally forgot to do a review at the time (and somehow the world survived!), so here goes... The ladies in our group fly from New Orleans area to all the Saints games. The guys go to most of them too, so sometimes there are six...

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Helpful?
1Thank Mark H
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Mark H, Thank you for taking the time to share your experience with us on TripAdvisor. Although I am disappointed that your stay was not as enjoyable as you would have hoped, we truly appreciate your honesty and feedback as we are continuously looking for ways to improve and grow. Allow me to assure you this is not the...

Ga
Reviewed November 22, 2015

We spent a week at this hotel. This Ritz is not as fancy as some and the service is not as ostentatious but overall, the experience is very solidly Ritz Carlton. The hotel is very conveniently located to all of the attentions of the Miracle Mile. Part of our stay included a conference. The conference food and beverage was OK...

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Helpful?
Thank 04DTS
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear 04DTS, Thank you for taking the time to share your recent stay with us on TripAdvisor. I am delighted that your overall stay with us was enjoyable despite some imperfections in regards to your conference. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. If you would like to discuss your stay...

Germantown, Tennessee
Reviewed November 16, 2015

This hotel has it all. Excellent service, great location for shopping, eating, museums or simply walking around and taking in all the local Chicago flavor. Our room was impeccable as was our service each and every day. The lobby is located on the 12th floor and holds a wonderful fountain that sits right in the middle of this GRAND room....

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Helpful?
1Thank wallacescottb
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear wallacescottb, Thank you so much for sharing your wonderful experience with us on TripAdvisor! I am delighted that you and your group had an enjoyable stay at our hotel and were able to enjoy some of our wonderful amenities the hotel has to offer. Thank you for your kind words and we look forward to welcoming you back to...

Tampa, Florida
Reviewed November 15, 2015

This is a beautiful hotel in a great location, and delivers on the Ritz reputation for top notch service and customer focus. Although this may be an older property, the rooms are beautifully maintained and my view of Lake Michigan was stunning. We couldn't really take advantage of the rooftop bar due to the chilly temperatures but would think this...

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Helpful?
Thank Manatee5
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Manatee5, Thank you for sharing your recent experience with us on TripAdvisor! We are delighted that you had such an enjoyable stay with us and I'm thrilled that you enjoyed your Lake View room! Please be assured I have shared your comments with our team and we look forward to welcoming you back to The Ritz-Carlton, Chicago again soon!...

Miami, Florida
Reviewed November 14, 2015

I had the opportunity to spend two nights at this lovely hotel. Upon arrival, all members of the staff were attentive to each of my needs. Val and Mark at the door got the ball rolling with an enthusiastic, yet professional, greeting. A lobby ambassador was even on hand to call the elevator for me on the 12th floor. An...

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Helpful?
1Thank OfficialMascot
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear OfficialMascot, Thank you for sharing your wonderful experience with us on TripAdvisor! We truly appreciate your feedback and I am thrilled that you had such a wonderful time at our hotel! Please be assured I have shared your kind words with all of our Ladies and Gentlemen including Val, Mark, Laurel, John, Scott, Alan and Jillian! We look forward...

Reviewed November 14, 2015 via mobile

Comfortable rooms with best service of any hotel I have been to. Some aspects of the hotel are aging, but service makes up for it. Bar and lounge is more inviting than most, with drinks at comparable prices to other hotels in the city. Location is great for shopping and exploring the city.

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Helpful?
Thank DERRICK A
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear DERRICK A, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you enjoyed your time at our hotel and thank you for your comment about our service, it is truly appreciated! I have shared your comments with our Ladies and Gentlemen and we look forward to welcoming you back to The Ritz-Carlton, Chicago...

Reviewed November 14, 2015

We went to tour the facility. Jaime was a pleasure to have guide us. Even though he is still new to the facility, he did his best to help us through. The rooms were clean and the hotel had a calming ambiance. Our lunch there was definitely enjoyable, and I plan on returning for any downtown stays.

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Helpful?
1Thank Ramze H
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Ramze H, Thank you for sharing your recent experience with Jaime and The Ritz-Carlton, Chicago with us on TripAdivsor! We are thrilled that you had an enjoyable tour of our hotel and please be assured I have shared your kind words with Jaime and our team. We look forward to welcoming you back to The Ritz-Carlton, Chicago again soon!...

Reviewed November 14, 2015

I stayed at the Ritz Carlton Chicago for business for 2 weeks. I hate being away from home that long, but if I have to be away, at least I was in luxury. The hotel is a little dated, but I found out that the hotel will be renovated in 2016. I cant wait to go back and see it...

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Helpful?
Thank LuckyDrifter1
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear LuckyDrifter1, Thank you for sharing your recent extended stay with us on TripAdvisor! We are delighted to make The Ritz-Carlton, Chicago your home away from home while in the Windy City! Thank you for your kind words and please be assured I have shared your comments with our team. We look forward to welcoming you back again soon! Sincerely,...

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06/06/2017 06/07/2017
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $315 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Chicago staff and other travelers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“South side views of Northwestern Medical complex and Navy Pier; Northside views of Lakeshore Drive and Oak Street Beach.”
F6142TGhenryc, 1 week ago | Read review
“Rooms with a view of Lake Michigan are my personal favorite.”
DTK_8, 1 week ago | Read review
“get a city view!!”
776ximenag, 3 weeks ago | Read review
“Lake views are stunning.”
491micheleg, 3 weeks ago | Read review
“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, Apr 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$424* /night
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AMOMA$543
RitzCarlton.com$424
Orbitz.com$424
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*Disclaimer
Prices are for 1 room, 2 adults
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