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The Ritz-Carlton, Chicago

Booking.com$280*
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#48 of 187 Hotels in Chicago
Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Chicago
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2,206 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 2,143: English reviews
Fairfield, Connecticut
Reviewed 2 weeks ago

Gorgeous hotel, with spectacular views and location. Luxury and convenience combined. The rooms are beautifully decorated, with upscale amenities. The staff is warm and helpful. Highly recommend a stay here ... it is worth the price.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Pam H
Boston, United States
Reviewed 2 weeks ago

Ritz-Carlton Chicago was under construction when I visited. I hope they make it better than it is. It seems cold and lacks character right now. I've stayed here before and it was much better in the past.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank zoherg2017
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear zoherg2017, Thank you for visiting The Ritz-Carlton, Chicago and for your review. We truly value feedback like yours as we work to innovate the guest experience. The property is going through a complete revitalization that will marry our buildings legacy with the brand’s highest commitment to service and quality. We hope to welcome you back mid summer when the...

Amman, Jordan
Reviewed 2 weeks ago

Location is ideal, in the heart of downtown Chicago and attached to Water tower. Reception friendly and helpful. Room was spacious and had a beautiful view of Lake Michigan, as I had requested. As pleasant as this stay was, this hotel was a bit below other Ritz Carlton hotels I had stayed in before. Reception area was small and practical....

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Helpful?
Thank Mazhar A
Austin, Texas
Reviewed 2 weeks ago

The room and staff were great, especially in the bar/restaurant while obviously in transition. That said, the damn keycards erase themselves, this happened to everyone in my party over and over necessitating multiple trips up and down to open the room. The final straw was calling the hotel after leaving, trying to verify that I didn't leave a package in...

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Helpful?
Thank Christian K
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Christian K, Thank you for your review on TripAdvisor. I apologize for the inconveniences you faced during your stay with us. Your opportunities have been addressed with our Ladies and Gentlemen, and I'm comforted to hear that a member of our Security Department has been in contact with you. We hope to welcome you back next time you’re visiting...

Milwaukee, Wisconsin
Reviewed 2 weeks ago

Can not say enough good things about this property. Great room, service, food and surroundings. The location is excellent. Although they are doing some construction in the lobby and restaurant area they still offered a full range of services and did it in Ritz fashion.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Fred T
Beaufort, United States
Reviewed 2 weeks ago

Great location, room, view, service, and fitness center. Concierge most helpful. Would definitely stay at the Chicago Ritz again once the remodeling is completed and the lobby, restaurant, and bar are fully functional.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Roxanne C
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Roxanne C, Thank you for your review and kind words on TripAdvisor. I will be sure to pass along your comments to our Concierge Team. I am so glad to hear you enjoyed your room amenities and were able to utilize our new fitness center, and we look forward to welcoming you back this summer to enjoy our revitalized...

Detroit, Michigan
Reviewed 3 weeks ago

Great hotel . The staff was extremely friendly ! Also really loved the personal touch from the staff. Really felt this was a top notch stay. Also, the decor of the room was modern and beautiful. I can't wait to stay here again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank tomrE4097YN
Rochester, Michigan
Reviewed 3 weeks ago via mobile

Excellent staff very caring when you walk in if you have little kids they bring out a wagon full of toys for them. Rooms are very clean. THEIRS A separate elevator for the mall! our ac wasn't working.

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Helpful?
Thank maury281
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear maury281, Thank you for your kind review. I am pleased to hear you and your family had a wonderful stay with us, and you were greeted with our Red Wagon warm welcome! We look forward to welcoming you back in the future. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Tigard, Oregon
Reviewed 3 weeks ago

We stayed here for three nights and were pleasantly surprised. I had read reviews before our arrival which were not too favorable, but our stay was nice, staff friendly and polite. The only way we knew the hotel was undergoing renovation was because the lobby is located on the 12th floor. Our room was on the 20th floor, was very...

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Helpful?
Thank Love-Maui-101
New York City, New York
Reviewed 3 weeks ago

While i was told after i booked my room online that the hotel was under construction i was less than impressed with the hotel. The lobby on the 12 floor feels more like a condo and the bar/rest areas are just thrown together as a temporary space. My room pleasant, roomy and had an incredible view of the Lake but...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Robocopct
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Robocopct, Thank you for visiting The Ritz-Carlton, Chicago and for your review. Please know that we truly value feedback like yours as we work to innovate the guest experience, and hope to get the opportunity to welcome you back in the future when the refashioning is complete. Sincerely, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

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05/14/2017 05/15/2017
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $295 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Chicago staff and other travelers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lake views are stunning.”
491micheleg, 2 days ago | Read review
“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 4 weeks ago | Read review
“Just don't choose this hotel”
KingstarEdwin, 5 weeks ago | Read review
“Higher floor if possible, great view of the city!”
kgreene821, Mar 23, 2017 | Read review
“Ask for rooms with lake views or city views depending on which you want.”
joannebA7962HC, Mar 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$280* /night
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TripAdvisor$280
Cancelon$362
Expedia.com$280
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*Disclaimer
Prices are for 1 room, 2 adults
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