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The Ritz-Carlton, Chicago

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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2308
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (318)
Room & Suite (194)
Dining (30)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Chicago
Updated 04/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 222 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Discover The Ritz-Carlton, Chicago - newly revitalized and offering 5-star elegance for business and leisure travel. Our luxury lakefront hotel in downtown Chicago, Illinois has perfected the art of hospitality and is ready to welcome you to unmatched accommodations at an iconic address.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Safe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Harbor View
Hotel links
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830Reviews12Q+A100Room tips
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Ango4 wrote a review Nov 19
Los Angeles, California44 contributions42 helpful votes
The location was very good. I just wish it was closer to the subway. We had no intention of getting a car during our stay. It was great that wildberry is just downstairs. You’ll want to go there as early as possible. It gets so so busy. My interaction with the staff exceeded my expectations. The customer service was great. My son tried the pool one night. The deepest part is just under 5 feet so this was definitely more of a kiddie pool. I wish there was a hot tub. Our room had a nice mini fridge that had a see through door. I loved the nespresso machine and there was quite a few capsules for coffee. We got plenty of complimentary water bottles and it was replenished during our stay. I really appreciated the robe and slippers. I absolutely loved that the lights in the bathroom were dimmable and there were three switches for the 3 areas that you could choose from. We were upgraded to a better room because of my status but I also mentioned we were celebrating our 10 year anniversary and they did nothing about that. Not even a card or chocolates which was very disappointing. Overall though, I guess it was a luxurious and comfortable stay.
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Date of stay: November 2021Trip type: Traveled with family
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James B wrote a review Nov 19
Chicago, Illinois88 contributions12 helpful votes
+1
We have always loved coming in to Chicago for the weekend and the Ritz is #1 on our list. The property has now opened the Club Lounge on the weeekends and this is a fantastic room to book. We absolutely enjoyed talking to Pierre, the Club Level manager. What interesting insights he has on wine and Champagne. Kayla was also fantastic. The pool is now open without having to make a reservation and the locker rooms have both a sauna and a steam room. We stayed in one of the recently renovated rooms. All rooms at this property are fantastic, but the renovated rooms are special. We have stayed in the Lakeside Suites before. If this is in your budget it’s a must. Spectacular views of Lake Michigan as well as lots of space. I highly recommend the Ritz. The staff and amenities are fantastic. The location is central, specially if you want to shop. The 900 complex is a block away and there is a mall attached directly to hotel on 2nd floor.
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Date of stay: November 2021
Value
Location
Service
Room Tip: Lakeside Suites are spectacular. Room 2014 which has two doubles, is recently renovated and has...
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afamily04 wrote a review Nov 15
Saint Louis, Missouri163 contributions47 helpful votes
I was surprised to see some of the negative reviews. I have been staying at this Ritz location for over 20 years. Maybe I am just lucky but I have never had a bad experience. If the rates are right I always pick to stay at this Ritz as opposed to other Marriott hotels. Most of the rooms and suites have been remodeled and are very nice. Things were crazy during COVID because the hotel was shut down from fall/winter 2020 until spring of 2021. When they reopened there were some things to be worked out. I just stayed there in October and everything was open in the hotel and we had a wonderful stay. Location is great and they did add a security measure requiring room keycard to access the elevators going up to the rooms. As long as they continue with the same service this will still be my first choice in Chicago.
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Date of stay: October 2021
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Service
Sleep Quality
Room Tip: The higher up you are the quieter it will be, Exec. Suites are only on the lower floors, but...
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gin wrote a review Nov 12
2 contributions
Excellent hotel… excellent staff… a superb stay! So some reviews have been negative? I have no idea why… from the time I arrived to leaving it was a wonderful experience! The way a Ritz should be! Hats off to the staff.. from front desk.. to Restaurant.. Bar.. Room Service .. doormen! Excellent… look forward to a return stay!
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Date of stay: October 2021Trip type: Traveled with friends
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Annmarie S wrote a review Nov 10
Milan, Italy38 contributions39 helpful votes
This hotel experience was fantastic was start to finish! We came to town from Dallas for a special family wedding and couldn't have wished for more. From check in with Carlos to Rudy the baggage man. We challenged your system as we were a big brood and we love being together Y'all did an amazing job, can't wait to come back!
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Date of stay: November 2021
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PRICE RANGE
$257 - $704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton chicago (a four seasons hotel) hotel chicago, the ritz-carlton chicago (a 4 seasons hotel), four seasons chicago hotel, ritz chicago, ritz-carlton chicago, chicago ritz-carlton, chicago four seasons
FORMERLY KNOWN AS
The Ritz-Carlton Chicago (A Four Seasons Hotel)
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
434
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Frequently Asked Questions about The Ritz-Carlton, Chicago
Which popular attractions are close to The Ritz-Carlton, Chicago?
Nearby attractions include The Magnificent Mile (0.3 miles), Lookingglass Theatre Company (0.09 miles), and Fourth Presbyterian Church (0.1 miles).
What are some of the property amenities at The Ritz-Carlton, Chicago?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Chicago?
Top room amenities include air conditioning, a flat screen TV, and a view of a nearby landmark.
What food & drink options are available at The Ritz-Carlton, Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chicago?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Chicago?
Conveniently located restaurants include Do-Rite Donuts & Chicken, Wildberry Pancakes and Cafe, and Pierrot Gourmet.
Are there opportunities to exercise at The Ritz-Carlton, Chicago?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.4 miles), and Macy's on State Street (1.0 miles).