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The Ritz-Carlton, Chicago

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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2308
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$349
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Free cancellation until 10/26/20
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$349
$297
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Free cancellation until 10/28/20
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$349
$297
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Free cancellation until 10/28/20
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Orbitz.com$297
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Traveler (311)
Room & Suite (146)
Dining (26)
Certificate of Excellence

About

#33 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
Certificate of Excellence
Discover The Ritz-Carlton, Chicago - newly revitalized and offering 5-star elegance for business and leisure travel. Our luxury lakefront hotel in downtown Chicago, Illinois has perfected the art of hospitality and is ready to welcome you to unmatched accommodations at an iconic address.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbor View
802Reviews10Q+A100Room tips
Traveler rating
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Popular mentions
Very friendly staff especially the front desk. Our rooms were spacious. The view of the lake from the room was absolutely beautiful. The club lounge service was great they even have extra phone chargers in case you forget yours. The parking valets were very attentive when we arrived and departed the hotel. Everything meets the Ritz Carlton standards. You get what you pay for there
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Response from RitzCarltonChicago, Manager at The Ritz-Carlton, Chicago
Responded Mar 11, 2020
Dear theguyfromthatonebar, Thank you for taking the time to share your most recent experience with us here on our TripAdvisor page! We are so thrilled to hear how much you enjoyed your stay and it is wonderful to know that you found the view from your room to be absolutely beautiful. We greatly appreciate your kind words regarding the service you received at our Club Lounge as well as the Valet. The next time you find yourself back in The Windy City we would love to give you a warm welcome back to The Ritz-Carlton, Chicago! Sincerely, Sally Starkey Public Relations Manager
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This property was lovely. The rooms were comfortable and conveniently arranged with all the expected amenities. The staff we encountered were uniformly professional, friendly and excellent. However, on our first full day a racket began in the morning and did not stop, at least while I was in the room, until after 4. It sounded like a jackhammer immediately overhead, and it was literally rattling the walls. I usually just ignore things like this - not worth making a big deal over. But this was so incredibly loud and jarring I couldn’t stay in the room - I had intended to do some work while my spouse was in a conference. When I contacted the front desk to find out what was happening, the person asked if I hadn’t been notified of the situation when I checked in. Obviously not. When I jokingly asked for earplugs, they sent some up. But sadly they were no match for the noise and vibration. I understand that hotels have to do this periodically and don’t want to close off rooms if they don’t have to. And since we were at a conference and got special rates, I suppose we were the likely candidates for construction noise. Had I been given a choice I would have paid a higher rate for a room that didn’t sound like the ceiling was going to crash in, or I would have made plans in advance to be out of the room all day. Just wish I’d had the choice. I’d surely stay there again, it is a great facility. Just without the noise.
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Response from RitzCarltonChicago, Manager at The Ritz-Carlton, Chicago
Responded Mar 9, 2020
Dear sbd30339, Thank you for taking the time to share your valued feedback with us regarding your most recent experience. I am so sorry to hear about the level of inconvenience you faced during you time with us due to the refashioning. The experience you described is certainly not the type you have come to expect with us, nor the type we strive to provide. We deeply apologize for falling short of your expectations. I am so glad to know that you felt our staff was friendly and our rooms were comfortable while we look forward to opportunities to continue to improve our product and guest rooms in the future. Please know that we truly appreciate your feedback and I'm sorry that your stay was less than enjoyable but we would love the opportunity to welcoming you back again soon. Sincerely, Sally Starkey Public Relations Manager
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what a property! From exiting my cab to entering the cab after checkout, the R-C came through. There is internal construction/remodeling underway, and circumstances forced the desk to give me a room "in the zone" in order to comply with other wishes regarding room location. They fairly compensated via F&B discount. The room was spectacular, service impeccable. food good, bar staff beyond top shelf. I sure hope the conference that I attended returns there next year.
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Response from RitzCarltonChicago, Manager at The Ritz-Carlton, Chicago
Responded Mar 5, 2020
Dear Jim H, Thank you for taking the time to share about your recent experience with us here on our TripAdvisor page! We are absolutely thrilled to hear how much you enjoyed the service and food during your stay! It is wonderful to know that you found your time to be enjoyable from the moment you arrived until the time you had left. We look forward to the next time you are in town, and hope to have the opportunity of giving you another 'off the charts' experience here at The Ritz-Carlton, Chicago! Sincerely, Sally Starkey Public Relations Manager
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As a Platinum Bonvoy member and having stayed at many a Marriott property was very surprised that Marriott would allow that one of its Premier Brand, Ritz-Carlton, would allow its rooms to be presented in such manner. I learned from the engineer that the room I checked into was the first time someone has stayed in it after the recent renovation. As I needed to hop on a conference call and quickly open my laptop to access my files I soon discovered that they never put any electrical outlets anywhere near the table (the room has no desk). I called and after 30 minutes an engineer brought up a big thick electrical cord to go across my room to access electricity (picture included). Then after looking at the bed I then noticed that something was off. If you look above the bed (picture included) you can see that the piece of wood molding above the wallpaper was installed crooked and unlevel. See distance between ceiling and wood molding on left side vs right side. And then when looking for a bottle opener to open a beverage I discovered that in the drawer under the butler pantry was a used pair of jeans with the belt still left on them. Obviously someone must have stayed in this room since renovation. I usually never write reviews and generally am very satisfied with my stays at Marriott but had to share my experience in order for them to fix these issues before getting more negative reviews.
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Response from RitzCarltonChicago, Manager at The Ritz-Carlton, Chicago
Responded Feb 25, 2020
Dear Jeannette d, We truly appreciate the feedback you provided to us regarding your recent stay. Providing the highest level of hospitality and ensuring you feel at home is our number one priority. We apologize for the missteps you experienced during your time here, and the inconvenience that the outlet placement caused you. Additionally, we thank you for your patience as we make these necessary adjustments to our new guest room product. Please know that we have shared your feedback with the appropriate hotel team and want to assure you that action is being taken to prevent this in the future. Once again, we want to thank you for your valuable feedback and we hope to serve you again whenever your travels bring you back to Chicago. Sincerely, Sally Starkey Public Relations Manager
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Thank you for the most relaxing and wonderful pedicure and manicure! My hands and feet have never felt so good! Outstanding service. Best foot massage of my life! My manicure looked fresh and beautiful many days after my apppointment. I will be back.
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Response from RitzCarltonChicago, Manager at The Ritz-Carlton, Chicago
Responded Feb 23, 2020
Dear kwheelerchi, Thank you for taking the time to share with us your recent experience at The Ritz-Carlton, Chicago! We are so delighted to hear how much you enjoyed your Manicure and Pedicure at our Spa! Please know that I have passed along your kind words to management and our Spa team. We look forward to welcoming you again soon for another fabulous Manicure and Pedicure! Sincerely, Sally Starkey Public Relations Manager
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PRICE RANGE
$257 - $704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton chicago (a four seasons hotel) hotel chicago, the ritz-carlton chicago (a 4 seasons hotel), four seasons chicago hotel, ritz chicago, ritz-carlton chicago, chicago ritz-carlton, chicago four seasons
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
435
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Frequently Asked Questions about The Ritz-Carlton, Chicago
Which popular attractions are close to The Ritz-Carlton, Chicago?
Nearby attractions include The Magnificent Mile (0.3 miles), Lookingglass Theatre Company (0.09 miles), and 360 Chicago Observation Deck (0.06 miles).
What are some of the property amenities at The Ritz-Carlton, Chicago?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
What food & drink options are available at The Ritz-Carlton, Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chicago?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Chicago?
Conveniently located restaurants include Do-Rite Donuts & Chicken, Wildberry Pancakes and Cafe, and Pierrot Gourmet.
Are there opportunities to exercise at The Ritz-Carlton, Chicago?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.4 miles), and Macy's on State Street (1.0 miles).
Does The Ritz-Carlton, Chicago have any great views?
Yes, guests often enjoy the harbor view available here.