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The Ritz-Carlton, Chicago

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Traveler (166)
Room & Suite (276)
Dining (45)
Overview
  • Excellent83%
  • Very good11%
  • Average3%
  • Poor2%
  • Terrible1%
Travelers talk about
“the club lounge”(20 reviews)
“candy cart”(7 reviews)
AMENITIES
Free Internet
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (510)
Filter reviews
501 results
Traveler rating
405
56
20
13
7
Traveler type
Time of year
LanguageEnglish
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405
56
20
13
7
Show reviews that mention
All reviewsthe club loungecandy cartwater tower placelounge staffguest relationsfloor lobbynespresso machinetwo sinksmoment you arrivemichigan lakebeautiful hotelpleasure of stayinglocker roomgreat location for shoppingstar hotela lake view roomturn down service
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1 - 5 of 501 reviews
Reviewed yesterday

We had a great room, executive suite, spacious, comfortable bed, huge windows. The renovation of the lobby is so nice. The food is great, the outdoor bar is electric or low key, however you want it. The staff there is incredible & are so accommodating,...More

Thank freddiecat7
Reviewed 2 days ago via mobile

Just checked in. Very disappointed. The place is average. They sent me an email a week before my arrival asking for special requests. Which was great but they didn’t satisfy any. They say they give a “welcome gift” I got nothing and when I called...More

Thank BurningSnow
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded yesterday

Dear BurningSnow, Thank you for taking the time to share your recent experience with us on TripAdvisor. We truly appreciate your feedback as we continue to improve and grow. I am so sorry to hear about your disappointing stay with us, this is certainly not...More

Reviewed 2 days ago

Extraordinary! Highly recommend! Loved the welcoming and kind staff. The location is ideal. The rooms are spacious with super comfy beds. We felt very well taken care of and treated with such care. It was a great experience!

Review collected in partnership with this hotel
Thank 13kylim
Reviewed 6 days ago via mobile

Everything at this hotel, oozed sophistication, top notch service and attention to detail. The doorman welcomed us warmly, offered help with my one small bag, and directed us to the lobby. Just based on that first interaction, we were impressed. The check in process was...More

Thank traceja2011
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded 2 days ago

Dear traceja2011, Thank you for sharing your recent experience with us at The Ritz-Carlton, Chicago! We are so glad that you had such an enjoyable experience with us and felt everything was great from start to finish. I am so glad that you will definitely...More

Reviewed 1 week ago via mobile

The staff go out of their way to make sure you feel taken care of. The in room dining was delicious, I suggest the clubhouse sandwich. The restaurant and bar are great. The service is prompt and friendly. The concierge was awesome and helped book...More

Thank Tyler G
Response from Kathryn H, Manager at The Ritz-Carlton, ChicagoResponded 2 days ago

Dear Tyler G, Thank you for taking the time to share your recent experience with us on TripAdvisor! We are so glad that you had an enjoyable stay with us and felt our service was on point! We are so glad that you would recommend...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Laundry Service
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Details
Price range
$311 - $1,013 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Chicago
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Family Hotel in Chicago
#14 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$311 - $1,013 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Chicago
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Family Hotel in Chicago
#14 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (166)
Room & Suite (276)
Dining (45)
Pool & Beach (5)
Amenities (35)
Business Center & Event Rooms (11)
Family and Play Areas (1)
Nearby
Streeterville
Streeterville is where visitors head for play at Navy
Pier, a pseudo amusement park and development of
restaurants, shops, rides, and other activities.
You’ll find lots of action and excitement on the
docks. Along the pier, you’ll see the statue of the
captain for whom Streeterville is named. While you
enjoy your fair share of sightseeing at the pier, you
can also visit other popular attractions there such as
...More
Questions & Answers
Ask a question
Stephen03957
February 24, 2018|
AnswerShow all 3 answers
Response from Kathryn H | Property representative |
Dear Stephen03957 Thank you for your inquiry! Wifi is complimentary for all rewards members! If you are not a rewards member we are happy to sign you up upon arrival to enjoy some of the many perks that go along with our... More
1
Vote
Alkhalidy
February 15, 2018|
Answer
Response from Kathryn H | Property representative |
Good Morning Alkhalidy, Thank you for your inquiry! As a platinum guest you will receive: -1000 bonus points upon arrival -Priority late check out of 4:00PM -10% off in our Gift Shop on Ritz-Carlton branded... More
1
Vote
Alkhalidy
February 15, 2018|
Answer
Response from Kathryn H | Property representative |
Good Morning Alkhalidy, Thank you for your inquiry! As a platinum guest you will receive: -1000 bonus points upon arrival -Priority late check out of 4:00PM -10% off in our Gift Shop on Ritz-Carlton branded merchandise -50... More
0
Votes
Room Tips
"City view for me!"
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"Toilet old and to low"
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"Ask for the Lake View"
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"Our room was marked as handicapped-accessible, yet it did not have a zero-clearance roll/walk-in shower (it..."
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