To be fair I want to disclose I am a RC Titanium Elite member so I have a lot of status with the brand. My family and I checked in on May 28, 2022 for 3 nights for the Memorial Day Holiday. We were actually booked into the Marriott on the Miracle Mile however we had a glitch with our reservation (I wont bore you with those details) and literally booked this property all on points 30 minutes before we arrived. When we arrived were were greeted by the bellman at the valet stand and he took our luggage and escorted us to the lobby on the 12th floor. At check in we were greeted by Danny & Jeremy and asked for a room upgrade however there were non available. So we checked into a standard king room and the plan was my daughter would sleep on the non sleeper sofa and my son would get a roll away bed. However after freshening up we went out on the town for dinner and when were leaving the hotel I stopped by the front desk and asked Jeremy if there is anything he can do for us with a room upgrade it would be so greatly appreciated. Jeremy wrote down my number and said should any rooms free up he would call me. The hotel was at 95% capacity so this was a tough request. To my surprise Jeremy called me while we were at dinner and he said he had 2 rooms for us to choose from and both were suites. We chose room 1610 and never looked back. I cant tell you how much this meant to us and made our stay completely enjoyable and more comfortable. Big shout out to JEREMY! Our suite was huge with a king bedroom and a pull out sofa and my son had a roll away bed over looking Navy Pier. Jeremy went out of his way to help us! :) During our stay we used the in room dining feature several times and all special services like extra towels and soaps were delivered very promptly. The guest rooms, lobby and spa have had a make over and they really did a great job since we last stayed here several years ago. The spa upgrades was really nice and I will do a separate review on the spa by itself. This will be our number one go to hotel in Chicago and we will return for sure. As a side note the hotel location is 1/2 block from the Michigan Mile and there is a kids park across the street from the hotel, a Walgreens on the corner, and plenty of good walking around the hotel should you bring your dog. For breakfast Wildberry Pancakes is located on the ground floor of the hotel and you have direct access from the hotel to the shopping mall from with in the hotel.

I was surprised to see some of the negative reviews. I have been staying at this Ritz location for over 20 years. Maybe I am just lucky but I have never had a bad experience. If the rates are right I always pick to stay at this Ritz as opposed to other Marriott hotels. Most of the rooms and suites have been remodeled and are very nice. Things were crazy during COVID because the hotel was shut down from fall/winter 2020 until spring of 2021. When they reopened there were some things to be worked out. I just stayed there in October and everything was open in the hotel and we had a wonderful stay. Location is great and they did add a security measure requiring room keycard to access the elevators going up to the rooms. As long as they continue with the same service this will still be my first choice in Chicago.

what a property! From exiting my cab to entering the cab after checkout, the R-C came through. There is internal construction/remodeling underway, and circumstances forced the desk to give me a room "in the zone" in order to comply with other wishes regarding room location. They fairly compensated via F&B discount. The room was spectacular, service impeccable. food good, bar staff beyond top shelf. I sure hope the conference that I attended returns there next year.