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The Ritz-Carlton, Chicago

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#23 of 185 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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1,861 Reviews from our TripAdvisor Community

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Showing 1,805: English reviews
Buffalo, NY
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

I typically stay at the Four Seasons Hotel on Michigan but opted for the the Ritz this time. It used to be managed by Four Seasons but now is by Marriott. It is an excellent location, between Lake Shore Drive and Michigan ave near river. The accommodations, decor, and quality were comparable to Four Seasons. The service, on the other... More 

Helpful?
Thank abuscaglia
Glencoe, Illinois
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room wasn't ready upon our arrival. Checkin time was 3 P.M., we arrived at 3:40 P.M and were given a room at 4:50 P.M. We were attending a wedding at the hotel that was beginning at 5:30 P.M. Other than that the rooms was were very nice but the elevator service was poor.

Review collected in partnership with this hotel

Helpful?
Thank dbels
Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great hotel but needs to be updated. Service great, location great. Parking too expensive. $70.00. Coffee in lobby was nice but always out. Front desk check in was slow. New person lost my reservation.

Review collected in partnership with this hotel

Helpful?
Thank larryY5419IU
San Diego, California
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Ritz Carlton is located at Watertower Place just and so the location is fabulous for walking everywhere. We walked down Michigan Avenue for shopping, and we explored just a few of the incredible restaurants, museums, parks, and other assorted venues that Chicago has to offer downtown. Lakeshore Drive is an easy walk away from the Ritz as well and... More 

Helpful?
Thank 2beans2000
London
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What can I say! My fiance and I celebrated our Chicago wedding celebrations here with just as the two of us and this was the PERFECT evening! It really felt more like we were with friends than guests at the hotel and restaurant. We've been lucky enough to eat at some fantastic restaurants all over the world, but I have... More 

Helpful?
1 Thank ruttah_2012
Dalton, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

I don't love the two sets of elevators to get to the room but everything else was exceptionally nice. the staff is all very friendly. The furnishings in the rooms are very nice. The bathroom is very large and I appreciate the double sinks as well.

Review collected in partnership with this hotel

Helpful?
Thank corykashuba
Boston, Massachusetts
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a high end Marriott without the Ritz level refinements (décor, service, attention to detail) you would normally get at a Ritz. I've stayed at this property many times since just a couple of years after it opened in the 1970s and it has always been a comfortable, easy to get to and out of, reliable home away from... More 

Helpful?
Thank WestEastOne
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear WestEastOne, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and I am delighted that you feel our has fantastic views and a good location. We truly appreciate your feedback and thank you for taking the time to share your kind words. We look forward to welcoming you back to The Ritz-Carlton,... More 

Libertyville, Illinois
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I spent a night at the Ritz-Carlton on the night we were married. Exactly 25 years later, we came back with our family to celebrate our 25th anniversary. From the valet, to the receptionist, to the housekeepers, to the people who served breakfast in the moring, to the the people in the fitness center, everyone couldn't be... More 

Helpful?
Thank Tripp A
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Tripp A, Thank you for sharing your special anniversary weekend with us on TripAdvisor! I am delighted that our Ladies and Gentlemen were able to make your 25th anniversary a special one and you felt that our hotel was friendly and attentive. We truly appreciate your kind words and please know I have shared your feedback with our team.... More 

Birmingham, Alabama
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great rooms, location, view and room service. Only the check in process was sub par. I will definitely return. The corner suites on the lake side have spectacular views. Food was very good, and rooms have just been re-done.

Review collected in partnership with this hotel

Helpful?
Thank CLReviewer
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear CLReviewer, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you feel we have an "excellent hotel!" Thank you for your kind words regarding our rooms, location, view, and room service; please be assured I have shared your comments with our team. We truly appreciate your feedback and we look forward to welcoming... More 

Minneapolis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Great indoor access to Starbucks, Great room, but the spa environment was disappointing/dated. Stayed on the 25th floor, which was quiet and nice with an awesome view of the lake/Navy Pier. It's all good, but not incredible. And I expect incredible for this price. Four Seasons Chicago was better.

Review collected in partnership with this hotel

Helpful?
Thank kww629
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear kww629, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I'm sorry to hear that you felt our spa environment was disappointing and dated, please know that our hotel is currently undergoing enhancements and our spa will be completely refreshed this... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $295 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#11 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
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