We live local, but I wanted a special hotel staycation weekend with my oldest daughter for her 8th birthday. We booked at the Ritz-Carlton knowing it is a very nice hotel with the convenience of being in the Water Tower Place (American Girl Doll store and other shops) and ease of walking up/down Michigan Ave for visits to Navy Pier, Millenium Park and Maggie Daly Park. The hotel staff were super friendly and treated my daughter like a princess. Our room was very clean, bed was comfortable and the views were amazing. The rooftop bar on the 12th floor was delightful at nighttime for a late dinner.
Wonderful hotel but a few issues in my opinion All the staff we came across were very courteous and kind My main issue is with the bed It is way too soft for my liking I know I know first world problem but my back was killing me without the proper support Everything else was great Nespressi machine in the room Great toiletries Great view etc etc I should have asked if there was an option for a firmer non pillow top mattress
We stayed 4 days at the Ritz-Carlton Chicago, celebrating my Sisters birthday. The little things they did really made her feel special, especially the cake and champagne. A big thank you to Carlos, Jeremy and Anastasia, our contact with them was warm, welcoming and friendly. Housekeeping did a great job, we appreciated the evening refresh, too, I really wouldn't call it a turndown service, but it was good in any case. The hotel is in a great location, easy walk to dining and shopping. Over all a great stay.
Very good hotel centrally located next to the Magnificent Mile. Staff were friendly and helpful. Rooms have been rennovated recently so are in good shape. We used our Marriott points to book the room and got great value for the points. However, if paying the cash rate of 600-800usd per night I feel it is overpriced and might not be worth the price.
My husband and I stayed here for one night for our 10 year anniversary and it was not what we were expecting. We decided to stay at this Ritz Carlton because we had an AMAZING stay at the Ritz Carlton in Santa Barbara three months prior. We did look at other hotels in Chicago but ultimately it was because of our prior awesome experience that we decided to stay here (even with the questionable reviews.) My husband has Titanium Elite status so we chose to book with points. Not sure if that’s why the service was so subpar. It just did not have the same feeling as other RCs. Compared to the Santa Barbara RC check in, this one was super basic. No welcome gift, no real benefits for being Titanium Elite. When we got to our hotel room, they had a bottle of champagne, a note for our anniversary, and four really sad looking strawberries. That was a nice touch, but we called them and let them know we don’t drink alcohol. They generously offered to send something else the next morning instead, since we had checked in late at night. The next morning, we called to follow up since no one came. They said they would have someone come up with a fruit platter for us. When we left our room two hours later, no one had come up yet. When we returned 5 hours later, there was still nothing. It’s not about the fruit platter but just that they offered a service to us that wasn’t fulfilled. We requested late check out and when we called to confirm, apparently it wasn’t in the system. Whenever we called with a question, the phone rang forever before someone picked up. We booked this place for the level of service and experience we received at other RCs and we just did not feel valued or that this hotel was worth it. Also, no slippers in the hotel room. We did mention this when we checked out, and they were apologetic and did end up getting us a fruit platter to go but we will probably just book at a different Chicago hotel next time.…
This will be a long review because the staff truly deserve it. We travel frequently to Chicago but as Bonvoy Platinum we have avoided the Ritz-Carlton because of no lounge access and some of the previous reviews of how Platinum guests are treated. This time we decided to give it a shot and are so glad we did. They say it's the little things that matter and at this hotel it's absolutely true: Check-in: We arrived after a long flight delay and missing baggage so we were tired. Despite Platinum status, no upgrade was offered so we were not too thrilled. But, the front desk manager Jeremy most warmly explained in detail how busy the hotel was because of the 4th of July weekend. He did offer to move us once the rush was over. He stayed in touch with us the entire weekend and true to his word he absolutely came through and gave us a fabulous upgrade. Even more he and his colleagues Anne-Marie and Juvie were there every day asking how our stay was and if there was anything we needed. Early morning, and late at night the consistent warmth made us feel at home. We travel the world but I have to truly say this has been one of the nicest front desk team led by Jeremy that we have encountered. Thank you Jeremy for a super special experience. Bar: The first night itself, we came down post-check-in for a late dinner. As we ordered a bottle of wine and food we mentioned what a harrowing experience we had getting to Chicago. Within minutes, Zack the manager had brought out chilled glasses of prosecco saying that he would like us to forget the delayed flight and relax. The little gesture made us feel so welcome that over our 10-day stay, we made it a point to stop for a drink or nightcap each day. Every single time, Zack and Natalie and the team would come and chat which made the entire experience fabulous. Having discovered my daughter has a sweet tooth they tried sending us a last night dessert to say goodbye. Having returned from a fabulous dinner we did refuse it but the fact that they have this level of detail to attention is what makes the team so special. Room/Lounge: So yes no access to lounge or breakfast. But several things that make up: nice crockery, bottled water, and the Nespresso machine are a great alternative to the terrible coffee machines and paper cups that are offered in other hotels. Water bottles and capsules are generously replenished. The Diptyque amenities in the bathroom and the twice-in-a-day housekeeping are unique to this hotel. The bathrooms are large and plush. We did have a small issue with water logging once in the shower and a hairdryer that had seen better days but the speed and efficiency of response were better than most hotels. From the doorman who was always smiling and insisted on giving us an umbrella because he suspected it would rain to the concierge who was constantly following up on our missing bag, the culture of warmth and attention to detail across the team in the hotel is what sets them apart. The team at this hotel is what makes it special and most certainly we will be back soon.…
We loved our experience at the Ritz Carlton in Chicago. The hotel is situated close to the main shopping area and the water tower. The lobby is on the 12th floor and there is a pool and spa as well. The rooftop bar area is also on the 12th floor and gave us an alternative eating area outside. The room was spacious with 2 double beds. We did find the double beds tight for 2 people and next time we would get a king bed and two rooms. The Torali restaurant was excellent for breakfast and lunch - we didn’t have dinner here. The food was amazing and the service was some of the best we experienced in Chicago. Emad and Jorge were extremely friendly, attentive and simply lovely to talk to. We would return just to see them again! The pool is a fitness pool with lane ropes. I would suggest that they also open the pool without the lane ropes for parts of the day. Overall a top notch luxury hotel. Service and housekeeping were also equally outstanding and we felt that it was overall a memorable experience staying here.…
Thank you front desk manager and F&B director Leo, you made our stay and anniversary unforgettable. From time to check in to check out, everything was perfect staff was on and beyond, couldn’t ask for anything better. Thank you you made are experience in your hotel perfect.
I am a loyal Marriott Bonvoy customer, and decided to use 188,000 points for a getaway at the Ritz-Carlton, with my wife in Chicago. Certainly nice on the surface, but no more than average in terms of service. Uncomfortable room (furnished more like a Courtyard Hotel than a Ritz); blood-stained sheets; aloof and rude Concierge lady; no lobby refreshments. Fairly disappointing.
My wife an I had a wonderful stay at the Ritz. We had a incredible lake view room that was worth the price. It was very relaxing in the morning to have coffee and either watch the boaters or look down into the city. I apologize not including names but the Front Desk was very nice and made us feel welcome. Also we used the spa and we each enjoyed our treatments and have a lovely Rose in the quiet room. All together a wonderful stay and look forward to another night in the city at the Ritz.