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The Ritz-Carlton, Chicago

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160 E Pearson St at Water Tower Place, Chicago, IL 60611-2308
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (311)
Room & Suite (142)
Dining (26)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Chicago
Updated 04/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 214 hotels in Chicago
Location
Cleanliness
Service
Value
Travelers' Choice
Discover The Ritz-Carlton, Chicago - newly revitalized and offering 5-star elegance for business and leisure travel. Our luxury lakefront hotel in downtown Chicago, Illinois has perfected the art of hospitality and is ready to welcome you to unmatched accommodations at an iconic address.
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Room & Suite (142)142
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Safe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Harbor View
Hotel links
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806Reviews11Q+A100Room tips
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Popular mentions
Nivethan wrote a review Apr 2021
San Francisco, California39 contributions41 helpful votes
Great property. The rooms are big and have great views. Rooms are located between the 16th and 30th floors, so, you can book any room and will get a nice view. The location is good and safe. Located right next to the Chicago 360 tower. As typical to any Ritz, the service, amenities, and property are great. Well worth its price. However, I'm giving four stars instead of five for a few things that can be improved. Because, for the level of service that a Ritz provides, they were definitely off the mark. Especially the first one. 1. The alarm clock rang at 6.00 am and woke us up in the middle of sleep. It seems the housekeeping did not reset the alarm clock after the previous guest checked out. Imagine you're sleeping in a nice hotel room and suddenly the alarm clock that you never set rings and wakes you up. 2. Prior to the arrival I called them and asked if they have cocktails available in the room service and the gentleman who picked the phone (who was fine but not super-friendly) said they do. However, after he arrived we learned it was not available. Not a big deal but I thought of mentioning it since it would be an opportunity to improve.
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Date of stay: April 2021
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KGE983 wrote a review Oct 2020
2 contributions6 helpful votes
We stayed here for a weekend staycation in September and it was fabulous. We felt very safe with their COVID precautions and everyone was really friendly. The rooms are very clean as well as all of the common spaces
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Date of stay: September 2020
Rooms
Service
Sleep Quality
1 Helpful vote
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Boris E wrote a review Aug 2020
Harrisonburg, Virginia702 contributions264 helpful votes
Attention to detail, excellent customer service, and appreciation to loyal members is what you will find at the Ritz-Carlton, Chicago. We had the opportunity to stay in this fantastic hotel after its most recent reopening during this pandemic, and can't thank enough each of its ladies and gentleman that work hard to make this hotel a gem in this incredible city. Communication prior and during our stay was disseminated regarding specific processes to follow during COVID-19. Kanika truly went above and beyond during our stay to make sure that we felt safe, and all the details were considered for the birthday celebration. Upon arrival, Danny was extremely professional and provided additional information regarding our stay, open facilities, and expedited our check in process. Our lakeview suite provided a panoramic view of Lake Michigan and Navy Pier. Approximately 1000 sq. ft., this suite is definitely a must if you want to celebrate a special ocassion. A dining table, half bathroom, comfortable sofa in the living room, and other amenities are just a few things that you will find in this suite. The master bathroom is incredible, and the bed is extremely comfortable. In addition, we were able to enjoy each morning our coffee with a fantastic view. Even though the Club Lounge was closed, we completely understood the situation due to the pandemic. The bar is open from 3 - 11 pm, and there is an option for in-room dining. Also, the spa was open for certain services, but other facilities, such as the steam room, and pool were not accessible. We felt that even though there were some amenities that were limited during this pandemic, we truly enjoyed our time here to the fullest. Each member of the Ritz-Carlton, Chicago certainly deserves a lot of credit for their hard work, dedication, and outstanding customer service. From housekeeping, dining, spa, and front desk, all of them are truly worth recognizing for their efforts in these unique times. We look forward to returning back to this location in the near future and highly recommend it!
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: Lakeview Suite
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2 Helpful votes
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Response from Jill Torke, Sales at The Ritz-Carlton, Chicago
Responded Aug 11, 2020
Dear besca001, Thank you for taking the time to share your birthday experience with us on our TripAdvisor page! We are delighted to hear how much you enjoyed your recent stay. Furthermore, we are pleased to know that you enjoyed your suite, the view of Lake Michigan and Navy Pier, as well as select spa/dining services throughout! In addition, we truly appreciate all of your kind words shared about our Ladies and Gentlemen. Please be assured that I have passed them along to the desired departments as well as management. We are absolutely thrilled to have been able to have welcomed you in celebration of your birthday. We look forward to giving you a warm welcome back next year to celebrate once again at The Ritz-Carlton, Chicago! Sincerely, Jill Torke Director of Sales and Marketing
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everyshadeofblue wrote a review Jul 2020
San Diego, California253 contributions218 helpful votes
The Chicago Ritz Carlton is a great hotel, as one would expect. The redesigned lobby area was great and had a wonderful meal at the lobby restaurant, Torali Bar. Nice staff and good meal. Check-in was quick and easy and I was given a renovated room on a high floor with a view of the lake and skyline. The overall renovations were nice, but not remarkable. The room still felt "old" in spots and the feeling got more intense when you went into the bathroom, which was still very outdated. It was fine, but I would have expected a Ritz to go a bit farther in renovations. I did not get to use the pool or spa, but was given a tour of the facility by one of the nicest people I have met at a hotel. I don't remember his name but he was incredibly friendly and kind. Overall, a good stay at the Chicago location and would stay here again if the price was right. I stayed at the Park Hyatt the next night and preferred the room and overall sense of serenity there over the Ritz.
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Date of stay: March 2020
Location
Cleanliness
Service
3 Helpful votes
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Response from Jill Torke, Sales at The Ritz-Carlton, Chicago
Responded Jul 29, 2020
Dear everyshadeofblue, Thank you for taking the time to share your experience with us here on our TripAdvisor page! We are delighted to hear that you enjoyed our redesigned lobby, facilities tour and meal at Torali Bar. In addition, we greatly appreciate your feedback regarding the guest room during your stay. We look forward to welcoming you back again soon to The Ritz-Carlton, Chicago!
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Neal R wrote a review Jul 2020
Chicago, Illinois3 contributions4 helpful votes
I made a reservation well in advance and had planned on celebrating a significant life event during these unprecedented times. My reservation was cancelled with no notice a week before arriving and the only reason I was given is the the hotel is shutting down operations for July due to the pandemic. However, all the travel dates are still available on the website so I suspect my cancellation might have been due to the lower rate I locked in months ago. I brought this to the attention of the property hoping they would do the right thing and help me find alternate accommodations or compensate the difference in the now much higher prices. They declined to be of any assistance and offered no further information. Also, the entire month is still open for booking stays at the property on their website, at a significantly higher rate. Something is not right. I am thoroughly disappointed in the way I have been treated and will seek better hospitality when in Chicago. I suggest you stay elsewhere.
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Date of stay: July 2020
Value
Location
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Room Tip: Try another place!
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2 Helpful votes
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Response from Jill Torke, Sales at The Ritz-Carlton, Chicago
Responded Jul 29, 2020
Dear nealradek, Thank you for taking the time to share your valued feedback with us. We would like to extend our most sincere apologies as these unprecedented times did not allow us to reopen our doors as early as we had originally hoped for. However, it is with great pleasure that we have officially welcomed back guests to The Ritz-Carlton, Chicago as of today, Wednesday, July 29th 2020. The Ladies and Gentlemen of The Ritz-Carlton, Chicago are eager to welcome you back the next time your travels bring you to Chicago.
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PRICE RANGE
$257 - $704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton chicago (a four seasons hotel) hotel chicago, the ritz-carlton chicago (a 4 seasons hotel), four seasons chicago hotel, ritz chicago, ritz-carlton chicago, chicago ritz-carlton, chicago four seasons
LOCATION
United StatesIllinoisChicagoCentral / Streeterville / Near North Side
NUMBER OF ROOMS
434
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Frequently Asked Questions about The Ritz-Carlton, Chicago
Which popular attractions are close to The Ritz-Carlton, Chicago?
Nearby attractions include The Magnificent Mile (0.3 miles), Lookingglass Theatre Company (0.09 miles), and Fourth Presbyterian Church (0.1 miles).
What are some of the property amenities at The Ritz-Carlton, Chicago?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Chicago?
Top room amenities include air conditioning, a flat screen TV, and a view of a nearby landmark.
What food & drink options are available at The Ritz-Carlton, Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chicago?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Chicago?
Conveniently located restaurants include Do-Rite Donuts & Chicken, Wildberry Pancakes and Cafe, and Pierrot Gourmet.
Are there opportunities to exercise at The Ritz-Carlton, Chicago?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Chicago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Chicago?
Many travelers enjoy visiting Garfield Park Conservatory (5.0 miles), The Rookery Building (1.4 miles), and Macy's on State Street (1.0 miles).