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The Palmer House Hilton

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#101 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,490 Reviews from our TripAdvisor Community

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Frisco, Texas
Reviewed yesterday NEWvia mobile

I was fortunate enough to find a good ticket to Hamilton last minute, and decided to take an impromptu birthday trip to Chicago. I considered a couple of hotels near the theatre, and ultimately went with Palmer House. My wife and I had stayed here on a previous trip, so I knew it was a nice place, and it was...

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Thank Hik3r
mksreview
HOTEL’S FAVORITE REVIEW
Reviewed February 16, 2017

Had a problem with understanding exactly what we had booked and what we were getting and Shalima handled our concerns very professionally. She made sure we received what we had booked. And several times our keys didn't work and the HH staff was more than happy to re-set them. Our room? Loved the location. Executive level floor 23. Clean room...

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3Thank mksreview
About Hotel's Favorite Review
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello mksreview, I loved reading your review particularly because you mentioned so many of our fantastic employees by name. We love to celebrate the dedication and professionalism of our staff and you have just provided us another opportunity for us to do so. We will share your review with our entire team and we want to thank you for sharing...

Stuart, Florida
Reviewed yesterday NEW

The Palmer Housr Holton is in a GREAT location. The restaurant and bar scene is excellent and the hotel and rooms are beautiful. There is also a Starbucks and shops on the property and connected to the hotel, with a great pub right down the street. We won't stay anywhere else!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank tracybM2545LK
Reviewed yesterday NEWvia mobile

What a lovely hotel! I wish we had more time to stay & enjoy the property & surrounding sights. We will avail ourselves of the pool this am before we leave. The room is smartly appointed. Walls are a bit thin & bathroom is small but that's to be expected in the least expensive room. And yes they have a...

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Thank Sara M
Essen, Germany
Reviewed 2 days ago NEW

The lady at the registration was particularly unfriendly. I might have had bad luck, there are also friendly employees. She declared that only diamond members would get upgraded to the executive level, the policy of the hotel would have changed. (I had been there a few years ago when it was usual to get the executive on the gold card...

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Thank ermes73
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello ermes73 Hello ermes73 As a Gold Hilton Honors member, you are one of our most valued guests and we would never want you to feel unwelcome. Gold Hilton Honors members have the great opportunity to receive a complimentary upgrade to an Executive Level guest room with full benefits of said floor based on a Hilton hotel's availability of those...

Woodbridge, New Jersey
Reviewed 2 days ago NEW

Overall a nice hotel with excellent service and great location. Walls are a bit thin and bathroom small. The bed on the soft side. Elevators can take a while at peak times of day. Staff was always exceptionally professional and courteous.

Review collected in partnership with Hilton Hotels & Resorts
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Thank T5712ELmarkc
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello T5712ELmarkc We are so glad to learn that we at the Palmer House Hilton were able to provide excellent service in a location suitable for your travels to Chicago. It is with great pleasure to treat each and every guest "professionally and with courtesy", so thank you for sharing your experience on Trip Advisor. We look forward to welcoming...

San Francisco, California
Reviewed 3 days ago NEWvia mobile

We chose this hotel based on the gorgeous pictures of the grand lobby and hallways and for that it didn't disappoint. The history of this building is very rich and the lobby and ceiling is stunning. Unfortunately, the guest rooms seem to have been left in the 1920s. Our room was very cramped for modern standards. Wallpaper in the bathroom...

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Thank SLin29
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello SLin29, We truly regret that you did not thoroughly enjoy your experience. Although you commented positively on the beauty of the property and our fantastic fitness center, you felt that the room that we place you in left some things to be desired. I'm sure that we could have placed you in a room that was more to your...

Reviewed 3 days ago NEWvia mobile

What an amazing historic property. I never want to stay anywhere else when I visit this city. The hotel is beautiful, in a great location. The staff is amazingly attentive. Their system texts us every day to ask our satisfaction. Self park is very convenient.

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Thank Melissa C
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Melissa C, We are so pleased that you enjoy the Palmer House as much as we do. It was an absolute joy to read your review and we will continue to look for new ways to exceed your expectations. Thank you so much for sharing.

Falls Church, VA
Reviewed 3 days ago NEW

The Palmer House is an immense, elegant old hotel with beautifully-restored frescoed ceilings in the lobby, large, old-world function rooms, and a well-equipped fitness center and pool. The staff is uniformly friendly and accommodating, and the location is ideal - a few short blocks from all the major attractions.

Review collected in partnership with Hilton Hotels & Resorts
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Thank JerryM
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello JerryM, Thank you for sharing your wonderful review. We are delighted to know that you found our location, decor and staff to be top notch. We hope that it showed what a pleasure it is to serve you and we cant wait until your next visit.

Chicago, United States
Reviewed 3 days ago NEW

This historical building talking of a time of style and panache! It is in an excellent position. You can walk to most places of interest in a few minutes. The service is excellent. I definitely will return and recommend this. Value for money.

Review collected in partnership with Hilton Hotels & Resorts
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Thank ericap814
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello ericap814, We are so pleased that you enjoyed our close proximity to the downtown attractions. We know how convenient it is to be in the center of all of the action and we love that you appreciated it. Please never hesitate to visit again in the near future. "A Grand Gracious Lady" indeed !

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $147 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Hotwire, Cancelon, Hotels.com, Expedia, Priceline, TripOnline SA, Jetsetter, HotelQuickly and getaroom.com so you can book your The Palmer House Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#61 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Palmer House Hilton staff and other travelers.
103 questions
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Questions? Get answers from The Palmer House Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“old rooms are very small. try to avoid.”
  • notice the yellow color
ermes73, 2 days ago | Read review
“Most rooms seem to be away from noise, but you can ask for an upper-level room to keep noise down.”
66SJL, 4 days ago | Read review
“HHonors is the best way to get good room.”
espann1965, 1 week ago | Read review
“Away from the busy elevators”
cjhawaiii, 1 week ago | Read review
“Closest to the elevators would be best”
DebraC94, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question