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The Palmer House Hilton

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#96 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,381 Reviews from our TripAdvisor Community

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Irvine, California
Reviewed yesterday NEW

What a beautiful property with excellent service and nicely updated rooms to boot. Sometimes historical properties like this really show their age and the service is not up to par. They live off their legacy. Not the case here. They are their legacy. I had a beautiful corner room that was nicely updated and appointed. The bathroom was small but...

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Helpful?
Thank Susan R
mksreview
HOTEL’S FAVORITE REVIEW
Reviewed 5 weeks ago

Had a problem with understanding exactly what we had booked and what we were getting and Shalima handled our concerns very professionally. She made sure we received what we had booked. And several times our keys didn't work and the HH staff was more than happy to re-set them. Our room? Loved the location. Executive level floor 23. Clean room...

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1Thank mksreview
About Hotel's Favorite Review
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello mksreview, I loved reading your review particularly because you mentioned so many of our fantastic employees by name. We love to celebrate the dedication and professionalism of our staff and you have just provided us another opportunity for us to do so. We will share your review with our entire team and we want to thank you for sharing...

Lexington, Kentucky
Reviewed yesterday NEWvia mobile

Our stay at The Palmer House was wonderful. The history and style of The Palmer House is unique from all of the places that I have stayed around the world. My only complaints are that the door to our bathroom had trouble opening and closing, so you often felt trapped in the bathroom, and that we were asked to leave...

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Thank Chris S
Reviewed 2 days ago NEWvia mobile

I stayed at the Palmer House for a business convention. I was not overly impressed with the hotel or the basic upkeep of the hotel. Yes, there are aspects of the hotel that are beautiful and has a great history but my room was pretty small( I am pretty average in size and had a hard time moving around in...

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1Thank Paulamb65
Orlando, Florida
Reviewed 2 days ago NEWvia mobile

Many people love the old hotels but often I don't get it. Bar none this is the smallest room I've been in in many years. Thank goodness I was alone, it was just one night and I wasn't paying for it. That said, my company paid for it so I don't know the cost but if the $40 breakfast for...

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Thank LL53
Chicago, United States
Reviewed 2 days ago NEW

Not only is this hotel in a great location, it has kept that classic charm of a celebrity style experience. A beautiful lobby, staircases, lounges, friendly staff, and comfortable clean rooms with a great housekeeping staff.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Frannie K
Aurora, United States
Reviewed 2 days ago NEW

Stayed here for my sister's bridal shower weekend (2 nights).The hotel was an amazing deal for such a beautiful hotel. The staff was friendly and the location was amazing. Easily accessible to shopping and dining. Had an amazing time at an amazing hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 304whitneyd
Iowa
Reviewed 3 days ago NEWvia mobile

I came away feeling that most of the customer-facing staff were at best indifferent to have us there. As I think back on it - the only friendly interactions we had were with housekeeping staff both on our floor and by the pool, and with the table servers inside the Lockwood restaurant. Those folks were the exception. In line to...

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Thank Adam E
Bonita Springs, Florida, United States
Reviewed 3 days ago NEW

We stayed here for two nights. We found a great rate on line and then was offered an upgrade that included breakfast. We purchased 3 rooms as our family was joining us for a fun weekend. I was shocked at how small rooms were, and when I went down to see if this was a mistake i was told nothing...

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Thank Michelle B
Nainital, India
Reviewed 3 days ago NEW

This hotel as a lot going for it- the location, the lobby, and the customer service. Right in the middle of Chicago; the location simply can't be beat. You are steps away from the Art Institute, and Millennium Park. The lobby is simply gorgeous, and is impressive as soon as you walk in. While nothing like the lobby- the rooms...

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Helpful?
Thank Katrina D
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Location: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $162 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#59 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from The Palmer House Hilton staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try the e-key on your smart phone. Don't expect sweeping views of the skyline. Hotel is on a corner surrounded by tall buildings.”
 of 5 bubbles Kaladawg, 4 days ago | Read review
“most rooms face an inside courtyard and therefore you're looking into a bunch of other rooms.”
 of 5 bubbles Canadian-abroad-713, 1 week ago | Read review
“Executive level is a great value.”
 of 5 bubbles Peg8280, 1 week ago | Read review
“If you can afford it, the top-floors of the Executive Level offer convenient breakfast, snacks, views and distance from street noise.”
 of 5 bubbles VeryValli, 1 week ago | Read review
“Anything away from the elevators which tend to be noisy as they are old.”
 of 5 bubbles NancyH680, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question