Do not stay at this hotel as a team member! I was treated like crap. 1st off they wrote the wrong room number on my card ,I had to wait 20min for security to correct it. 2nd, the room they gave me was filthy as hell 4 empty pony btls of Alcohol was found under the chairs along with a lot of trash under each bed. 3rd,I went dwnstrs to ask for blankets & sheets,they told me they would bring,I literally had to go back after an hr,4th the next morning I told front desk everything that happened,she kept saying I'm srry,I say> is that all you got, do I get a discount or something to be done? she says ,unfortunately we don't take care of TEAM MEMBERS (and I'm a Diamond Member)DISGUSTING I will nvr ever stay at the PALMER HOUSE AGAIN
Hilton Palmer House is the oldest hotel in Chicago. After the Chicago fire, the ‘new’ Palmer House was inaugurated in 1873. Recently, it underwent a significant renovation that preserved the old charm while adding modern comfort. The ceiling of the great hall painted by a French painter is likely the most impressive of any hotel you could see (many pictures on TripAdvisor). Empire Dining room (used now only for special events) is known as the place where many famous American singers entertained. The hotel preserves many photos from a long ago era (see one below). There are a few larger suites including Bertha Palmer suite (a 2/2 suite with large dining/living area) with good views of the city skyline. During our two recent stays at this hotel, we enjoyed the romantic old times feeling and the excellent service. The location is outstanding in the heart of the city and the famous Loop. Easy to walk to the river and on the Lake Michigan shore. The Lockwood restaurant serves a very good breakfast. During a few days the restaurant was closed, we enjoyed breakfast at Goddess and the Baker, a very popular lively coffee shop just across the road on Wabash St. side. Strongly recommended, in particular for history buffs and romantics. If interested, read about Potter and Bertha Palmer history before going.…
Beautiful historic hotel. The lobby and common areas are glorious and breathtaking. It take a lot of resources to keep up, though, and some rooms are definitely tired. Mine had broken tiles in the bathroom, and parts of the wood finish of the vanity were peeling. With some more money to upkeep the rooms it would really be stellar.
Ill start by saying that the employees I interacted with at the hotel were wonderful ( Justin Jordan at the FD, and Courtney). But - the hotel needs some serious love/investment. I wont harp on forever because frankly - the reviews before me are entirely fair and accurate. The hotels dated, the bathrooms are small, there are weird noises coming from the toilet, and lots and lots of details are just being missed. The rooms are dirty, the views are cramped and unappealing. But - there is a lot of promise here. The hotel needs a serious, SERIOUS influx of cash. Like, tear down the walls sort of cash. The bathrooms are just not realistic in this century, guest expectations are too high. Again - employees are doing what they can with what they are given, you can tell they love the place and one another. But - its a tough job for them with the current state of the hotel. I dont want to drag this hotel, but I left early during my free stay because it was just so uncomfortable being there.…
We've been staying at the Palmer House for over 35 years, and it's our fave in the Loop. From the awesome lobby to the great suites, it's always a fun visit. But since Covid the service and amenities have been slipping...As a Hilton Honors Member we used to get drinks & breakfast on the executive level, but no longer. It's starting to feel like a Hampton Inn.... (thanks a lot Covid). One thing you can count on is for Larry the doorman to stand out in the street to get you a cab (that's right, risking his neck for a taxi). Come for the ambiance, but don't expect the great service and amenities of yesteryear.
Road trip through USA. This hotel room is very tired and in need of refurbishment. Girl on desk not interested! Sadly, not the best end to our fabulous vacation. Will be back in Chicago soon, will ensure a better place to stay. Hilton honor’s member, doesn’t make any difference.
This is a great place to stay in downtown Chicago. It has beautiful historic architecture. The main lobby bar is beautiful with its super high ceilings and ornate period decorations. The location is super convenient. It is right in the theater district, and a couple of blocks from the Art Institute and Millennium Park. The people working there are super friendly and helpful. We really enjoyed our stay.
Loved everything about this great hotel! The architecture, staff, location, amenities and history were all perfect! The fitness center was surprisingly awesome and the pool was great, although it was cool upon entering, once I started moving, it was fine. I bet it is very refreshing in the summer. There are a few “blemishes” cosmetically in the hotel due to its age, but it just adds to the character.
This place is a DUMP and it’s so sad. I stayed here 25 years ago and it looks like the maintenance stopped then. The room had peeling wallpaper and cracked paint. The whole room was worn except for the handful of items which had been swapped out with some Hilton standard issued items that looked out of place. Also, no room service! I had encouraged my colleagues to stay at this hotel and I was embarrassed.
We checked in and had to take our own bags up, room was cold, bed was European King size (long, not big...we were not told), service was non-existent, most restaurants in hotel were closed, even Starbucks, no vents or windows in the bathroom, you had to open your bedroom window if you went (to the bathroom). Bar and SNACKS IN THE ROOM ARE NOT complementary!!! The moment you remove it, its pressure sensitive. They will automatically charge it to you credit card. We had standard King size room...very, very, very small. Pictures on the website are very deceptive. NO INTERNET, unless you pay for it or you have Hilton rewards and that internet is awful... also, phone reception is terrible in the entire hotel.