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17 East Monroe Street, Chicago, IL 60603
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palmer House a Hilton Hotel
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#138 of 220 in Chicago
Location
4.7
Cleanliness
4.3
Service
4.1
Value
3.7
GreenLeaders Bronze level
"The Chicago Hotel the World Knows Best." The hip & historic Palmer House Hilton has a history of over 140 years and after a multi-million dollar renovation continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby and Potter's Lounge, perfect for cocktails will enhance your experience.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid private parking nearby
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
299Restaurantswithin 0.3 miles
87Attractionswithin 0.3 miles
11208Reviews173Q+A100Room tips
Traveler rating
  • 4,273
  • 3,657
  • 1,846
  • 911
  • 522
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Most Recent
Brownsugr Smart wrote a review May 24
Ames, Iowa1 contribution
Do not stay at this hotel as a team member! I was treated like crap. 1st off they wrote the wrong room number on my card ,I had to wait 20min for security to correct it. 2nd, the room they gave me was filthy as hell 4 empty pony btls of Alcohol was found under the chairs along with a lot of trash under each bed. 3rd,I went dwnstrs to ask for blankets & sheets,they told me they would bring,I literally had to go back after an hr,4th the next morning I told front desk everything that happened,she kept saying I'm srry,I say> is that all you got, do I get a discount or something to be done? she says ,unfortunately we don't take care of TEAM MEMBERS (and I'm a Diamond Member)DISGUSTING I will nvr ever stay at the PALMER HOUSE AGAIN
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Date of stay: May 2022Trip type: Traveled
Room Tip: All about the Money,But doesn't have any Respect for their Guest!!!!!!
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621VladC wrote a review Aug 2021
San Francisco, California41 contributions64 helpful votes
Hotel's Favorite
Hilton Palmer House is the oldest hotel in Chicago. After the Chicago fire, the ‘new’ Palmer House was inaugurated in 1873. Recently, it underwent a significant renovation that preserved the old charm while adding modern comfort. The ceiling of the great hall painted by a French painter is likely the most impressive of any hotel you could see (many pictures on TripAdvisor). Empire Dining room (used now only for special events) is known as the place where many famous American singers entertained. The hotel preserves many photos from a long ago era (see one below). There are a few larger suites including Bertha Palmer suite (a 2/2 suite with large dining/living area) with good views of the city skyline. During our two recent stays at this hotel, we enjoyed the romantic old times feeling and the excellent service. The location is outstanding in the heart of the city and the famous Loop. Easy to walk to the river and on the Lake Michigan shore. The Lockwood restaurant serves a very good breakfast. During a few days the restaurant was closed, we enjoyed breakfast at Goddess and the Baker, a very popular lively coffee shop just across the road on Wabash St. side. Strongly recommended, in particular for history buffs and romantics. If interested, read about Potter and Bertha Palmer history before going.
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Date of stay: July 2021
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Sleep Quality
Room Tip: Rooms away from Wabash Ave. and higher floors are quieter.
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3 Helpful votes
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Avi S wrote a review May 23
New York City, New York150 contributions61 helpful votes
Beautiful historic hotel. The lobby and common areas are glorious and breathtaking. It take a lot of resources to keep up, though, and some rooms are definitely tired. Mine had broken tiles in the bathroom, and parts of the wood finish of the vanity were peeling. With some more money to upkeep the rooms it would really be stellar.
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Date of stay: May 2022Trip type: Traveled
Room Tip: The higher floors have been redone more recently
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Stephen W wrote a review May 23
2 contributions
Ill start by saying that the employees I interacted with at the hotel were wonderful ( Justin Jordan at the FD, and Courtney). But - the hotel needs some serious love/investment. I wont harp on forever because frankly - the reviews before me are entirely fair and accurate. The hotels dated, the bathrooms are small, there are weird noises coming from the toilet, and lots and lots of details are just being missed. The rooms are dirty, the views are cramped and unappealing. But - there is a lot of promise here. The hotel needs a serious, SERIOUS influx of cash. Like, tear down the walls sort of cash. The bathrooms are just not realistic in this century, guest expectations are too high. Again - employees are doing what they can with what they are given, you can tell they love the place and one another. But - its a tough job for them with the current state of the hotel. I dont want to drag this hotel, but I left early during my free stay because it was just so uncomfortable being there.
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Date of stay: May 2022
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Trip type: Traveled
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DSBrandt wrote a review May 23
Purdue-Indiana404 contributions87 helpful votes
We've been staying at the Palmer House for over 35 years, and it's our fave in the Loop. From the awesome lobby to the great suites, it's always a fun visit. But since Covid the service and amenities have been slipping...As a Hilton Honors Member we used to get drinks & breakfast on the executive level, but no longer. It's starting to feel like a Hampton Inn.... (thanks a lot Covid). One thing you can count on is for Larry the doorman to stand out in the street to get you a cab (that's right, risking his neck for a taxi). Come for the ambiance, but don't expect the great service and amenities of yesteryear.
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Date of stay: May 2022
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Lynn M wrote a review May 20
1 contribution
Road trip through USA. This hotel room is very tired and in need of refurbishment. Girl on desk not interested! Sadly, not the best end to our fabulous vacation. Will be back in Chicago soon, will ensure a better place to stay. Hilton honor’s member, doesn’t make any difference.
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Date of stay: May 2022Trip type: Traveled
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alfredhweil wrote a review May 10
Cedarburg, Wisconsin4 contributions
This is a great place to stay in downtown Chicago. It has beautiful historic architecture. The main lobby bar is beautiful with its super high ceilings and ornate period decorations. The location is super convenient. It is right in the theater district, and a couple of blocks from the Art Institute and Millennium Park. The people working there are super friendly and helpful. We really enjoyed our stay.
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Date of stay: May 2022
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Micki B wrote a review May 8
Grass Lake, Michigan86 contributions42 helpful votes
Loved everything about this great hotel! The architecture, staff, location, amenities and history were all perfect! The fitness center was surprisingly awesome and the pool was great, although it was cool upon entering, once I started moving, it was fine. I bet it is very refreshing in the summer. There are a few “blemishes” cosmetically in the hotel due to its age, but it just adds to the character.
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Date of stay: May 2022
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Joseph L wrote a review May 6
Los Angeles, California43 contributions9 helpful votes
This place is a DUMP and it’s so sad. I stayed here 25 years ago and it looks like the maintenance stopped then. The room had peeling wallpaper and cracked paint. The whole room was worn except for the handful of items which had been swapped out with some Hilton standard issued items that looked out of place. Also, no room service! I had encouraged my colleagues to stay at this hotel and I was embarrassed.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Bring a lead paint test kit.
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1 Helpful vote
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locksbykds wrote a review May 5
Sumter, South Carolina1 contribution
We checked in and had to take our own bags up, room was cold, bed was European King size (long, not big...we were not told), service was non-existent, most restaurants in hotel were closed, even Starbucks, no vents or windows in the bathroom, you had to open your bedroom window if you went (to the bathroom). Bar and SNACKS IN THE ROOM ARE NOT complementary!!! The moment you remove it, its pressure sensitive. They will automatically charge it to you credit card. We had standard King size room...very, very, very small. Pictures on the website are very deceptive. NO INTERNET, unless you pay for it or you have Hilton rewards and that internet is awful... also, phone reception is terrible in the entire hotel.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022
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PRICE RANGE
$287 - $445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1640
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Frequently Asked Questions about Palmer House a Hilton Hotel
Which popular attractions are close to Palmer House a Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.2 miles), Millennium Park (0.3 miles), and Cloud Gate (0.2 miles).
What are some of the property amenities at Palmer House a Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House a Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House a Hilton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palmer House a Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House a Hilton Hotel?
Conveniently located restaurants include Cherry Circle Room, The Dearborn, and Intelligentsia Coffee.
Are there opportunities to exercise at Palmer House a Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palmer House a Hilton Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Chicago.
Are any cleaning services offered at Palmer House a Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House a Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House a Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.