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About
#144 of 220 hotels in Chicago
Location
4.7
Cleanliness
4.3
Service
4.1
Value
3.7
GreenLeaders Bronze level
"The Chicago Hotel the World Knows Best." The hip & historic Palmer House Hilton has a history of over 140 years and after a multi-million dollar renovation continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby and Potter's Lounge, perfect for cocktails will enhance your experience.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
246Restaurantswithin 0.3 miles
96Attractionswithin 0.3 miles
Contact
17 East Monroe Street, Chicago, IL 60603
Getting there
MonroeChicago L1 min
Adams/WabashChicago L2 min
Rental CarsSee rental cars from $34/day
11326Reviews174Q+A100Room tips
Reviews
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Great hotel. Great location. Beautiful lobby. Lots of wonderful history in this old hotel too. Hotel lobby bar is really nice. Very close to the Art Institute. All around a great hotel. I would definitely stay here again.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Flood550, Having you here with us was so wonderful! We appreciate your kind acknowledgment of our rich historical atmosphere. It's wonderful that our excellent location suited your travel needs, and we appreciate you highlighting it to your fellow travelers. Thank you for your terrific review, and we hope you will allow us the opportunity to welcome you back for another incredible stay soon! Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Great hotel, perfect stay in a clean, convenient and comfortable historic hotel. Perfect location for walking to tourist attractions. Safe inside and out, great professional knowledgeable and friendly staff. Absolutely nothing negative to say!! Spacious rooms, comfy beds, great air conditioning with easy to control panel, and absolutely spotlessly clean! Shout out to Vanessa, LaShawn, and Courtney! And absolutely superb advice from maybe the best concierge in the city?? Deborah Sawyer was so helpful in helping make our girls getaway perfect! Will definitely return and stay and the Palmer House!
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Date of stay: July 2022Trip type: Traveled with friends
Room Tip: There are Walgreens everywhere though there’s an excellent hotel grab and go that has everything...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Run down. Full of business travelers. The first floor is beautiful, it would be an ok place to get drinks. We staid 2 nights for a girls trip and we're very disappointed. The room had water stains on the art and ceiling. There was no ports to plug in your phone. We had to go to Target to buy bricks. No recycling on site, we had to bring it home. The valet was very expensive and I had to walk to the back of the hotel to find it. There were no hooks in the bathroom for towels, or makeup bags. Finally there was no security on the elevators. Anyone cold to the floors, I did not feel safe. I prefer hotels that require a room key to access floors.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: There are a lot of better choices.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Travelnetv, Thank you for your recent stay, and we appreciate you taking the time to share your thoughts. While we're glad you appreciated our beautiful first floor, we're saddened to hear that we were unable to provide the positive experience our guests are accustomed to and that you were disappointed with your room. Please accept our apologies for any issues you encountered with the lack of USB outlets in your room; we will certainly address this internally to review where this could be improved. Your feedback regarding aspects of your stay that could have been better is gratefully received and allows us to continually monitor guest satisfaction. We're grateful for your feedback, and we hope to have the opportunity to impress you on another occasion. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Palmer House Hilton is a Chicago iconic landmark. Built in 1925 with its French neo-classical influences stands the test of time. There is so much rich history living here that I think someone should write a book about it. Lining the halls to your room are individual pictures of each star in their heyday when they appeared in the Empire Room ie; Judy Garland, Sophie Tucker, Tony Bennett, Jerry Lewis etc.. The Grand Hall features amazing wall relief sculpturing, frescos and artistic sconce lighting throughout. Everywhere you walk in the hotel there’s history Don’t forget to try the Palmer House brownie. Specifically at the direction of Bertha Palmer to be served at the Columbian Exposition World's Fair in 1893, the brownie was created in the Palmer House Kitchen in the late 19th century. Hotel Rooms need perking up and desperate renovating. Dining options are ok but could also use improvements. Parking is easily accessible across the street with easy in and out daily access. There’s so many hotel choices downtown Chicago with more and better amenities however, it’s nice to have stayed in this historical landmark and experienced the beauty and charm.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Easy parking across the street with in and out access
Most parks and museums in walking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Storyteller199062, We were honored to host you at our property in Chicago. It's lovely you appreciated our building's incredible history, and we're pleased you had a chance to enjoy our delicious brownies. Rest assured, your feedback on our accommodations has been noted and will be considered. We hope you will stay with us again next time you visit our city. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
More signage could be helpful when you first walk in as check-in is up the stairs or through back elevators that can't be seen when you walk through the front door. The Valet staff was wonderful. They were helpful to get our bags in, let us know where the front desk was, and took me, my husband and my daughter, up to our room. The room was small and not the photo of the room that I booked, but it was clean and the bed was comfortable. We arrived around 8:30 pm and went to the restaurant to get a bite to eat. The restaurant and the bar were lively and the atmosphere was great with live music and a gorgeous historic room. The only problem? There were hardly any servers working. We sat ourselves at one table with no host in sight and got no service. So, we moved in a little closer to a bar table and eventually, a server took our order. He was very nice but clearly working hard as the staff seemed to be thin that evening. The food was very good. The best thing about the hotel besides its historic nature is the location. It's close to theatres and shopping. If we needed a hotel in the same area we would stay here again. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Connieani, Thank you for your thorough review of Palmer House, a Hilton Hotel! We're thrilled to hear that you enjoyed your stay and that our valet team was wonderful, helpful, and able to assist you in getting to your room. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mauricio was extremely professional and accommodating. my daughter and Is first stay and well definitely be back loved the magic show...the pool chlorine was a little strong but great experience. Awesome ambience.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Elyv1983, Mauricio is a rock star. We are so lucky to have him. You can be sure that we will pass along all the praise. Thank you so much for highlighting the amazing magic show and wonderful atmosphere here at Palmer House A Hilton Hotel. It was such an honor to host you and your daughter. Come back and visit us again anytime you are back in the Windy City. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel itself is gorgeous but that is about the only thing good that I have to stay about this place. I was driving with my two daughters and meeting my husband who was there for work. He went to the hotel to check in but the first agent said he wasn’t on the reservation. My daughter pulled up my Hilton account and it showed he was. So we had to screenshot it to show a second agent. My husband also logged into the app. He stated that the staff he worked with was very rude. Not a great start. We arrived and got up to our executive rooms and the room was beautiful. We had requested extra towels, pillows, and blankets in our initial reservation and they never brought them. We left and took our daughter’s shopping and then ate at Potter’s for dinner. Food was wonderful. Later that evening my husband and I had cocktails there again. Overall, we were pleased Potter’s and the staff. Then on Saturday we went out. Had a lovely day in the city and decided to order Lockwood for dinner. My husband went downstairs and the gentleman that helped him was incredibly rude and walked away before my husband could even ask a question we had regarding our daily credit and buying drinks. He was told to go to the lobby and buy drinks there. He got our drinks and came upstairs. Food again was delicious. Sunday morning I went to take a shower while the kids and my husband went down to the pool. It was disgusting. The shower tub would not drain so I was standing in dirty water. There was hair from a prior guest in the plug. So gross. As we packed up to leave, we went into our daughters’ room and were packing up. We found two white unmarked pills, neither belonging to us. We immediately went downstairs to check out and we spoke to the front desk. They gave us 20,000 Hilton points and promised the manager would call to follow up. As I am typing this, we received an email from Hilton asking how our experience was with the resolution of the incident. No one ever called us as of 10:30 EST. Not going back unless things change. Super disappointed.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Go somewhere else if you want to be taken care of and want a nice experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 2 weeks ago
Dear Katfox3699, First impressions are everything, and we truly regret that we made such a poor one. Please forgive us for the level of service that you and your family received, and know that we will address this immediately. A smile at every turn is paramount, and we will use your feedback to ensure we're always putting our best foot forward. We will also make sure your room is given the attention it deserves. Thank you, and we wish you well. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The team members at Palmer House are polite and helpful, the hotel is beautiful, and the SPA is fantastic! Just what I needed after a long conference. I come every year and won’t hesitate to rebook next year - thanks everyone!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 2 weeks ago
Dear N8095CPdanielleh, Thanks for returning to Palmer House A Hilton Hotel! We're thrilled that you had another wonderful stay and enjoyed the spa. Our Team appreciated the opportunity to host you again, and we look forward to welcoming you back next year. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We live just three hours from Chicago and drove up to see Les Miserables. The Palmer House is absolutely beautiful. We had a double bed room with two baths and loved eating dinner in the lobby surrounded by art deco magic. Prices were so reasonable (for Chicago). We stay here with every visit. Excellent staff, excellent service, lovely location.
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 3 weeks ago
Dear Chapman1111, Thank you for the lovely review! We're so pleased our beautiful property, delicious food, and wonderful staff impressed you. Please come stay at Palmer House A Hilton Hotel again soon. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location, right downtown - close to public transportation and near several restaurants. The moment you walk in, it's like stepping back in time. The hotel is a treasure hunt of wonderful surprises - stores, restaurants, ballrooms... you feel like you are in a 1940s movie. The room was clean, comfortable and quiet. Don't touch the snacks - the moment you move them, you've purchased them! They have sensors on them somehow. The hotel is a very old hotel. It's nicely updated and they've left some of the nostalgia - which we love, but it isn't brand new. Parking is very close - just around the corner. Breakfast in the main restaurant was super yummy, but it did take quite a bit of time to eat. So plan ahead and don't expect to get in and out quickly.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 3 weeks ago
Dear 1234Kidswilltravel, Thank you for joining us at Palmer House A Hilton Hotel and for taking a moment to share all of your lovely compliments. As you mentioned, our gorgeous, historic hotel proudly celebrates our 152nd anniversary this year. We are thrilled to know you enjoyed such a comfortable, peaceful stay with us as well as a delicious breakfast to start your day. We hope we have the pleasure of welcoming you back again soon. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$221 - $380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1640
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Frequently Asked Questions about Palmer House a Hilton Hotel
Which popular attractions are close to Palmer House a Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.2 miles), Millennium Park (0.3 miles), and Cloud Gate (0.2 miles).
What are some of the property amenities at Palmer House a Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House a Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House a Hilton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palmer House a Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House a Hilton Hotel?
Conveniently located restaurants include Cherry Circle Room, The Dearborn, and The Gage.
Are there opportunities to exercise at Palmer House a Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palmer House a Hilton Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Chicago.
Are any cleaning services offered at Palmer House a Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House a Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House a Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.