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Palmer House A Hilton Hotel

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17 East Monroe Street, Chicago, IL 60603-5608
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1453)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palmer House A Hilton Hotel
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#136 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
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11094Reviews168Q+A100Room tips
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Popular mentions
mand55 wrote a review Jul 2021
New York City, New York4 contributions
Came here on a business trip. Happened to be also 8 months pregnant hoping for a little pampering. NOT here. Rooms are old, there is no room service, NO COFFEE MAKER, Starbucks is closed in the morning, and the big kicker, I tried to order delivery to my room and they wouldn’t let the guy up even with my consent. I told the manager that I was pregnant and sore and could someone run my food up and she said no I had to come down as they don’t have staff to help me lol. They also lied and said it’s a key card controlled elevator that’s why my driver couldn’t get up. It’s most certainly not. The only reason it got a star was the lobby is pretty and it’s in good location but for anyone looking for a little luxury’s or even basic room amenities this is not the place for you. Never in my life have I been to a hotel that wouldn’t run something up to you., especially 8 months pregnant?
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Date of stay: July 2021Trip type: Traveled on business
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colie1018 wrote a review Jul 2021
Hollywood, Florida115 contributions24 helpful votes
Hotel's Favorite
Hotel is beautiful with the customer service and cleanliness I have always expected from Hilton. It’s a great location to walk to all the main attractions like Willis, 360, the bean, and river tours. You must try the brownie, it is beyond delicious.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Christine T wrote a review Jul 2021
Miami Beach, Florida26 contributions21 helpful votes
Hotel feels old, rooms are dark and in need of a refresh. Double beds are very small for 2 (parent plus child let alone two adults) and the hotel has no rooms with Queen beds) The only alternative are King Rooms. Disappointing compared to photos on the website
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Date of stay: July 2021Trip type: Traveled with family
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Terre S wrote a review Jul 2021
150 Great Wolf Drive48 contributions46 helpful votes
While Chicago is a fabulous city we were very disappointed with the Palmer House. This hotel used to be incredibly beautiful, very elegant it has been remodeled and lost it's charm in my opinion. The small artsy lounge is no longer open, the beautiful curved staircases are now escalators. We were not told at check in that you had to request maid service if you wanted your room cleaned, assumed this was a standard service. No coffee maker in the room and no free coffee downstairs. Seemed very stingy for a Hilton or any hotel really. And very expensive.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: rooms are small and towels limited
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1 Helpful vote
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Dr. Rose D wrote a review Jul 2021
1 contribution3 helpful votes
It is a historic hotel with charm. It’s not a new or contemporary hotel. The customer service is excellent. It’s located downtown where you can walk to parks, shopping, and several restaurants. The staff makes the experience great because they took the time to communicate with me during my stay to check in on me. The beds and pillows are very comfortable. Food, customer service, lobby, and meeting rooms are nice.
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Date of stay: July 2021Trip type: Traveled solo
2 Helpful votes
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PRICE RANGE
$155 - $392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1640
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Frequently Asked Questions about Palmer House A Hilton Hotel
Which popular attractions are close to Palmer House A Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.2 miles), Millennium Park (0.3 miles), and Cloud Gate (0.2 miles).
What are some of the property amenities at Palmer House A Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House A Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House A Hilton Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Palmer House A Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House A Hilton Hotel?
Conveniently located restaurants include Cherry Circle Room, Intelligentsia Coffee, and The Gage.
Are there opportunities to exercise at Palmer House A Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palmer House A Hilton Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Chicago.
Are any cleaning services offered at Palmer House A Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House A Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House A Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.