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Palmer House A Hilton Hotel

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17 East Monroe Street Box 75845, Chicago, IL 60603-5608
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$182
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Room & Suite (1446)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palmer House A Hilton Hotel
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#138 of 213 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium.
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Room & Suite (1,446)1,446
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
11,068Reviews166Q+A100Room tips
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Popular mentions
enesontour wrote a review Dec 2020
Denver, Colorado3 contributions
We stayed for 3 nights over super bowl weekend. Service was efficient and professional. Our room was clean and well-appointed. The view from the corner suite was fantastic. We enjoyed the full buffet every morning. The fitness center was huge offering everything one might need for a full workout.
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Date of stay: January 2020
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Jennifer A wrote a review Feb 2020
2 contributions2 helpful votes
Hotel's Favorite
The customer service and attitudes of the entire staff at the Palmer House were amazing. I never felt rushed or that I was a burden to anyone. The gentleman that checked us in was very nice. He took the time to explain our upgrade and extra benefits. However, my biggest praise goes to Security. In an attempt to not lose my car key fob, I placed them in a drawer that I sadly forgot to check before we checked out. I realized halfway through the security checkpoint what I had done. I called the front desk who were very kind and not annoyed, who then put me through to Security. Despite the long hold they were able to locate my keys and said they could send them to me. I assumed that they were just saying that to make me feel better, but when I received my tracking number via email the next day, I was blown away. It was terrific that they followed through. Anytime we are in Chicago, we will be staying here. Hilton properties are good at taking care of people, but the Palmer House goes above and beyond.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded Mar 14, 2020
Hello msjennyb313, Thank you for taking the time to review your stay with us. We are thrilled to hear that your item was recovered and the process was a swift one. Our team is always here to assist in the most accommodating way possible. We always look forward to receiving feedback from our guests as it allows us to continue to improve our services. We look forward to welcoming you back in the near future! With Gratitude, Alhaji Abubakar Hotel Night Manager
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The_Loup_Garou wrote a review Jul 2020
Phoenix, Arizona157,856 contributions2,326 helpful votes
+1
A Grand Hotel in Chicago Before October, I had never stayed at the Palmer House - a Hilton Hotel at 17 East Monroe St, between S Wabash and S State Streets, in Chicago’s Loop, but my wife had. She was there for meetings, several years ago, and had been unimpressed by the room, to which she was assigned, even being a Hilton HHonors Diamond member for over a decade. The tiny room stuck in her mind, so when she informed me that she had meetings there, I made sure to book a suite, even though we are now “Diamond for Life.” We arrived from O’Hare, just as her first meeting was to begin, so I checked us in, and was offered a Diamond upgrade, and accepted that. We had Suite 20150, and it was quite nice, and spacious, though with a bit of an odd floor plan. My check-in was very friendly, and easy, but when I got a bit lost in the lobby, and asked the Concierge for directions to the proper elevator, things were not so warm, but I did get a few gestures, grunts and enough info, to make my way to those elevators. Now, the Palmer House is a rather old structure, and has been on this spot, in one iteration, or another, since 1871, though the first hotel, “The Palmer” burned in the Great Chicago Fire. The next was soon built on the site, and then parts of the second, were incorporated into what we see today. Because of the later construction, some areas are not as linear, as one might expect in a more modern structure - hence my getting lost in the lobby, or just off of it. I am not sure, but would assume that others have had the same fate, but hope they got assistance from a more friendly Concierge. In 2007, through 2009, the hotel was completely renovated, and restored, and the result is gorgeous. I was up in Suite 20150, when our luggage was delivered, and got a bit of a guided tour of the suite, from a very friendly, and helpful bellman - maybe I can recommend him as the new Concierge? This Suite is spacious, but as I mentioned, with a bit of a odd floor plan, especially noticed in the bedroom. That is, it was quite linear, and the bed seemed oddly placed, or maybe it was the dresser, with the TV, which was oddly placed?. There was a small desk w/ a tablet “Concierge,” and chair, than a chair in the corner of the room. Off in the opposite corner, there was a small, stocked mini-bar, and then a King bed (fairly comfortable), and two night stands, with nice lamps. The bathroom and a hallway with the closet, were off of the bedroom. There was another small closet in the hallway, but the one off of the bedroom was more than adequate for our clothes on this stay. The bedroom closet was quite spacious, and had a horizontal safe, mounted on a pedestal, attached to the floor. We like a horizontal safe, as it is easier to load with one’s tablets, computers and devices. There was also an iron, and ironing board, hanging on the closet door. This room had one window in the long wall, in front of the bed, which could be partially opened, and then another in the corner, by that single chair. The room entrance opens into a U-shaped hallway, with the livingroom/dining room to one side, and then the bedroom and bathroom to the other. There is a connecting room door, but we did not see the room, that it connects to. We had a livingroom/dining room, with another TV, and a few windows, plus a small bar, with a mini-sink, and another mini-fridge, and this one was empty. The dining room had a large table, with 6 chairs, and then the livingroom had a sofa, coffee table and two chairs. These combined rooms also had one window each. There was another small bathroom off of the livingroom. Note: there was no coffee maker in the room, but then there is a Starbucks, plus the Lockwood lobby restaurant, down stairs. The main bathroom was small, as was the second, with single raised sinks, and a combo tub-shower. There was a lighted, magnifying mirror in each, and then a single, small glass shelf. We had good water pressure in the master, and also found the lighting in both to be good. About the only differences were that one had a stone back splash, while the other was tile. Both had a full compliment of Crabtree & Evelyn bath products (shampoo, conditioner, body lotion and soaps), plus a hair drier. Now, storage of cosmetics, etc., was difficult in each, and my wife used a table in the livingroom, and claimed the bathroom there, as her’s. There were plenty of charging outlets, and each table lamp had 1-2 AC outlets. The desk had a combo AC/USB hub, and then there was an iHome combo radio/alarm/iPod docking station. We were able to easily charge all of our devices, and with plenty of flat surfaces to put them on. The rooms had two separate thermostats, which seemed to work well. The décor was a bit eclectic, with some slightly modern pieces of furniture, plus some, which came from a different era. The artwork was a mixed bag, but I enjoyed the B/W historical photographs, mixed in, and then the B/W photos of celebrities, who had stayed at The Palmer House, in the hallway leading to our room - also, look all around the vast lobby area, as there are mor historical displays to be found. I would have loved to take an historical tour of the property, but that will have to wait for the next stay, as we just did not have time. The lobby of the Palmer House is grand, harkening back to a totally different era - about 1875. The ceiling soars about 40' from the floor, and is ringed by a Mezzanine, with small viewing balconies along both sides, and some with seating areas. The views from the primary end, are also from a balcony. The architects, Holabird & Roche, knew how to showcase a grand lobby, of marble and then a colorful fresco, in the ceiling. While the lobby is beautiful from the floor level, one must ascend to the Mezzanine Level, to get a complete view - it is worth the effort. From the lobby floor level, be sure to take in the iron railings, and shields on those Mezzanine Level balconies. While we dined off-property the first evening, for a working dinner for my wife and her senior management team, I dined at Lockwood Restaurant & Bar in the lobby, and had wine at Potter’s, a Burger/Sports Bar. I also stopped into the Starbucks off of the lobby (Pumpkin-spiced Latte season), and the HHonors Lounge - but I was informed that the latter would soon be closing. The hostess did not know what was planned for that space, so if important, check the schedule. While nice, it was nothing special, and I also got breakfast at Lockwood with my Diamond level. There were many pluses on this stay, and they offset the negative ones: the aloof Concierge, the bartender at Potter’s, the tiny bathrooms and a few others. The rest of the staff, with whom I had any interaction was great, and very helpful and welcoming. I would return, and as we are now in Chicago almost monthly, likely will soon.
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Date of stay: October 2019
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Trip type: Traveled on business
Room Tip: Suite 20150 was very nice, comfortable and quiet
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Utsav Mehra wrote a review May 2020
11 contributions5 helpful votes
The old world charm of Palmer drive, its central location and Hiltons tested customer service made this stay a perfect win! The building is showing some age in the rooms side, but the lively lobby and the great restaurant and breakfast (free for diamond members) is an amazing deal in Chicago city. Absolute value for money!
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Date of stay: January 2020
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Tropicalvibes365 wrote a review Apr 2020
Detroit, Michigan93 contributions4 helpful votes
Great location, beautiful hotel. Every staff member we encountered was friendly and helpful. The room was large and clean. Check in and out was a breeze. The location of the hotel is excellent, close to shops, restaurants, park.
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Date of stay: July 2019Trip type: Traveled with family
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PRICE RANGE
$155 - $392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1640
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Frequently Asked Questions about Palmer House A Hilton Hotel
Which popular attractions are close to Palmer House A Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.2 miles), Millennium Park (0.3 miles), and Cloud Gate (0.2 miles).
What are some of the property amenities at Palmer House A Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House A Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House A Hilton Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Palmer House A Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House A Hilton Hotel?
Conveniently located restaurants include Cherry Circle Room, Intelligentsia Coffee, and Acanto.
Are there opportunities to exercise at Palmer House A Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palmer House A Hilton Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Chicago.
Are any cleaning services offered at Palmer House A Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House A Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House A Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.