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Palmer House A Hilton Hotel

Traveler (3110)
Room & Suite (1123)
Dining (139)

About

Location
Cleanliness
Service
Value
GreenLeaders Bronze level
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium.
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Property amenities
Pool
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Classic
Historic Hotel
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
266Restaurantswithin 0.3 miles
73Attractionswithin 0.3 miles
Neighborhood
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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10,448Reviews
3,668Photos
152Q+A
100Room tips
Traveler rating
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Popular mentions
Our view out of the window from 20th floor was the same view as the TV show The Honeymooners. Brick wall with windows and fire escapes. Very depressing. Room was very small. The refrigerator was so tiny and filled with stuff. We emptied it but still couldn't even fit a six
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded yesterday
Hello Trip47189380872, Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive our typical service oriented experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed the mark. We never want any guest to feel as if our first mission is not to provide a high level of service throughout their stay. Rest assured, your comments will be a crucial factor for our team as we continuously search for ways to improve our service. We understand that you have many options in the city of Chicago, and it is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House! Sincerely, Alhaji Abubakar Hotel Night Manager
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Hotel's Favorite
This beautiful historic hotel is in the perfect location to see a lot of what Chicago has to offer. We visited the Art Institute (which is one block away), the Field Museum (more of a walk, but gorgeous along Michigan Avenue or Lake Shore Drive), across the street from the CIBC
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded 3 weeks ago
Greetings cheeseheadfamilyof4, Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. Thank you for taking the time to describe your stay in such detail and for providing helpful tips to potential future guests of our property. Our team is focused n creating memorable guest experiences and we are thrilled that you enjoyed our Executive Lounge and it's included amenities. We always look forward to welcoming back our past guests for another dose of the antiquity within our walls. We look forward to another opportunity to showcase our exceptional customer service to you during a future stay! Sincerely, Alhaji Abubakar Hotel Night Manager
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+1
Stayed there with a friend. First no rooms with two separate beds were available even though I requested it right after booking. Got an upgrade to a one bedroom suite which was fine (dusty in the corners but mainly clean). Room behind the elevators. Sleep possible between 2am
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded yesterday
Hello 510hannesh, Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive our typical service oriented experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed the mark. We regret to read of the issues you experienced including the quality of the sleep you received during your stay. We never want any guest to feel as if our first mission is not to provide a high level of service throughout their stay. Rest assured, your comments will be a crucial factor for our team as we continuously search for ways to improve our service. We understand that you have many options in the city of Chicago, and it is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House! Sincerely, Alhaji Abubakar Hotel Night Manager
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There with a group with about a dozen rooms. Another large group of people came the last night of our stay. Very rowdy, loud in halls, drunk etc. security called on multiple floors all night long. Nothing was done to remove the guests after several warnings. Instead, all
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded yesterday
Hello MisterDT, Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive our typical service oriented experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed the mark. We regret to hear of the noise issues you experienced during your final evening with us. Our team typically reinforces the hotel's noise policy so I am sorry to hear that your night was still affected negatively by surrounding noise. Rest assured, your comments will be a crucial factor for our team as we look further into this situation and continue to search for ways to improve our service. We understand that you have many options in the city of Chicago, and it is always a pleasing feeling whenever our guests return to our hotel for another dose of the antiquity within our walls. We truly hope to see you again at the Palmer House! Sincerely, Alhaji Abubakar Hotel Night Manager
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So, I went to book this hotel right on hilton.com, selected the room and everything that I wanted. It showed $121 for rate, after tax $144 and some change. I type in all of my info and credit card. When I submit the reservation, my reservation shows $177 as the rate and $208
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Response from AlhajiA8, Manager at Palmer House A Hilton Hotel
Responded yesterday
Hello ArmyWyfe4life, I regret to hear of the poor customer service experience you encountered while attempting to contact our hotel to resolve your issue. I truly apologize that you did not receive the typical Palmer House service. I am the Hotel Night Manager and I'm interested in assisting you should you still desire to book a room with us. Please contact me directly at Alhaji.Abubakar@Hilton.com so that we can discuss your experience further. Please include your TripAdvisor user name, the reservation name and your hotel confirmation number. Sincerely, Alhaji Abubakar Hotel Night Manager
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123456225
Hi. Yes you can leave bags with the bell boys. $1 per bag when you drop the bags off and the same when you pick them up again. They are on the lower floor.
1 vote
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Are there wired internet connections in room?
Yes my room last month had a wired internet connection.
0 votes
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I am not sure what the Executive room entails. From your description it appears to be elaborate. I believe there is a separate elevator going to the Executive floor. Of course, there is a bar in the lobby. Sorry, i could not be of more help.
1 vote
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Are there free alcoholic drinks in the executive lounge in the evening?
Unknown.
0 votes
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12345631
"take a screen shot before you book, so you don't get duped"
"23rd floor is great with the executive floor perks of breakfast and afternoon snacks. Corner room with a lake view was great!"
"All rooms are noisy and sticky. Don’t book the Palmer."
"Ask for a coffee maker and supplies upon check-in!"
"fast elevators, near union station, red line is near by"
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12345620
PRICE RANGE
$138 - $456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicagohilton hotel chicagohilton hotel palmerpalmer house chicagochicago palmer house hiltonpalmer house hilton chicagopalmer hilton househilton chicagochicago hilton
LOCATION
United StatesIllinoisChicagoCentralDowntown / The Loop
NUMBER OF ROOMS
1640
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