Recently stayed here during the corona-virus pandemic- this hotel is located almost directly on the miracle mile. They hotel staff is very friendly and helpful. Valet parking is pricey here, $76.00 a night but I believe you can book packages to include it, which we didn't. While I like the location of this hotel and the staff, the rooms have seen better days- with all the hotels in Chicago, we most likely will not return. We did enjoy our stay, we just want to see what else Chicago has to offer in the future.
We were on a 3 generation trip and rented two rooms. The grandparents had previously stayed here and enjoyed it. Prior to arrival we requested rooms near each other and a crib for our almost 2 year old. They took care of both. The suite set up was perfect for us. The hotel is nice but not too pretentious for traveling with kids. Great location to walk and see everything. Before vacations I’m always searching reviews to find places that accommodate both adults and kids, and it’s not always easy to get info. Highly recommend this place if traveling with baby, toddler, or kids!
Fitness room not real well equipped..some equipment including Pelletron Nice room service staff..decent food. Nice suites. One bottle water for being high level select guest. Omnis are consistant in quality for sure.
The staff and valet were extremely courteous. Clean room with great view. Housekeeping was quick and friendly. Great location. My daughter and I had a Sunday appointment we had to leave for at 1pm and we were able to get a late checkout without a problem. We arrived Saturday for shopping and sightseeing and the location was great!
The service at this hotel is outstanding. Probably the fastest check-in process we have ever experienced. Room service staff were amazing as were everyone else we encountered. Obviously, great location as well. Now for everything else. The hotel is somewhat dated. Construction seems mediocre at best, as things were falling apart in the room and some of the components seemed very cheap. We had a corner suite and had two major problems with it. First, expect your room to be very LOUD if you are on Michigan Ave. The windows did nothing to temper the noise. Second, the "living room" area is too small if you are using the pull out bed. If you are on the side of the bed opposite the door, you will either have to climb over the bed or walk through the bedroom and then the bathroom to get to the other side of the pull out. This became very annoying very quickly. All in all, we had a great rate and the service was fantastic--call it four stars averaged out. That said, there are better options in the city.…
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