Very nice front desk staff. Very nice bartenderbin restaurant. Limited menu in restaurant. Fitness room average...recumbant bike did not function properly. Quiet hotel with good views of city from higher floor rooms. Pillows rock hard
My mom and I stayed at the Omni during our mother/daughter getaway last weekend. I checked many of the reviews beforehand and was pleasantly surprised with the number of recent positive reviews. Mine is no different. We arrived about 1:00 and were immediately able to check in. We were given a king suite on the 24th floor (of 25) that had a great view of Lake Michigan from afar. Room was spacious and clean. The staff always greeted us, whether it was the front desk or valet staff. We were provided with a few great restaurant recommendations as well. Great location to be able to walk most anywhere, or to catch an Uber and be in most neighborhoods in a reasonable amount of time. Would stay here again.
My hubby and I stayed at the Omni for a NYE getaway. The staff was amazing !!!!! I spoke to Diogo on the phone and he was so accommodating.and nice . Tyler was AWSOME!! great customer service all the way through, Martha was an absolute gem as well. The room was fantastic and so cozy. Overall ,a great place for couples who want a staycation. Great hotel, great staff and great vibes.
We stayed here for our anniversary as we have done many times before. The hotel has a great location just off of Michigan Avenue. The doormen are very friendly and provide great service. The rooms are large but a bit shabby and in need of modernization, especially electronically. The furniture is uncomfortable and there should be an end table on each side of the sofa. All in all, we we be back mainly due to the location and proximity to restaurants and shopping.
Chose the Omni for a family weekend to Chicago for Christmas. It was a great location. Perfect for Magnificent Mile shopping, Giordano's and some other Chicago fun. The Bellmen at the hotel were an absolute joy. kind, helpful, personable.. they made the location special. The room was servicable for a family stay. The only disappointment was a little lack of follow through - our rate was part of a package that allowed for drink credit and a gift - we received neither. We checked in late in the evening - I am not sure if this is why our reservation seemed a bit scattered. Being Christmas, I received a text asking for our kids names for a message from Santa. I provided the informaiton and nothing ever came of it. I found that a little odd. Otherwise we were happy with our stay. We would most likely choose this hotel in the future.…
Stayed here for a quick weekend getaway for our family of 4. We got a 7th floor king corner suite room that overlooked Michigan Avenue. The bell hop staff was great, always greeted us with a smile and a welcome. Front desk was also nice. The room was well appointed. A caution, if you are hoping for a quiet experience, this may not be the location/room type for you. With NMH across the street you will hear ambulances all night long coming and going. Not a dig at the hotel, but the windows do not barrier the sound whatsoever. Bed was comfortable, bathroom was nice, the pullout bed was a little bit uncomfortable for the kids but they surged fine. We’d come back for sure. Also a great location in the heart of the Mag Mile and close to a plethora of restaurants.
I recently took a weekend trip to the Omni and had an amazing time. The manager, Kyle R. Was so helpful and assisted us any way he could. He made the stay relaxing and so worth it. I will be coming back!
This place treated my sister and me like they were our big family! They spent half a day looking for my sister's luggage we checked in with the bell man; they finally found that our cab driver had taken us to the wrong hotel, one very nearby which looked the same! After retrieving it from the other hotel, no staff member ever complained to us about their time wasted while searching for it. The rooms are lovely too, but you don't often find staff as kind as that!
Was in Chicago for the Chicago Marathon. Stayed at the Sheraton Grand on the River and Omni. No comparison. Loved everything about the Omni. Staff were so willing to help and professional. Rooms were spectacular. Quiet, scenic. Have stayed in hotels around the world and this one is right up there with the best. Absolutely loved this place!
Stayed for three nights in a corner suite. It worked out well for traveling with my husband and teen. Nice layout so that the bathroom could be accesses from both rooms. We were on the 17th floor. Unfortunately we could still here lots of sirens at night from hospital nearby. The room was clean and comfortable but the drawers were stuck and the hair dryer was old. Otherwise it was fine. The staff was pleasant and helpful but the front desk could have used another person. We were able to store our bags all day after checking out. We walked or took the el most places. The neighborhood was safe and nice.
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