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About

#59 of 218 hotels in Chicago
Location
4.9
Cleanliness
4.6
Service
4.6
Value
4.3
Located on Chicago's famed Michigan Ave and nestled amid Magnificent Mile shops and restaurants, Omni Chicago Hotel puts you in the heart of The Windy City. Downtown Chicago landmarks like the 360 Chicago observation deck and Millennium Park, home of Cloud Gate, otherwise known as the Chicago bean, are walking distance from the hotel. Whether you're here for work or play, the comforts of our city-inspired elegant accommodations provide the ultimate downtown Chicago retreat. Hotel Details: As Michigan Avenue's only all-suite hotel, Omni Chicago Hotel offers relaxing hotel suites, amenities and exceptional service to every guest. The hotel is a lavish sanctuary with farm-to-table dining at 676 Restaurant. Discover two comfortable sundecks and a rooftop garden of fruits, vegetables, and herbs. Relax in a sophisticated suite with separate living room, wet bar, and sweeping skyline view of Chicago, IL.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Fitness / spa locker rooms
Restaurant
Breakfast available
Kids' meals
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay More, Play More!
4247Reviews58Q+A100Room tips
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shepherdkisses wrote a review Jun 2022
4 contributions
Staff was very nice. Could not get the phone answered at the desk or the valet at check in on Thursday at 4. Adjoining rooms were convenient. The decor is tired and needs to be refurbished. Marble on the bathroom floor was badly cracked and chipped. The black wallpaper in the bathroom had white marks in a lot of places. The TV's were not 4K. I used my laptop instead. The food in the restaurant was good, but the chocolate sorbet had freezer burn. I had a glucose meter kit and it disappeared. It was in the nightstand and when I went to use it it was gone. I am home and it is not here either. I don't know what happened. If it was pinched they must have needed it, and they can have it.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: High floor due to a lot of sirens.
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Response from Ben Hou, Other at Omni Chicago Hotel
Responded yesterday
Hi Shepherdkiss, Thank you for your feedback in regards to your stay with us. We do value your feedback and we are looking to improve our product service daily. We do think our food is good, and will look into the ice cream. We hope that you give us another opportunity in the future. If you would like to discuss the missing item, please call the hotel directly and we can look into this for you.
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Laura M wrote a review Jun 2021
Clive, Iowa21 contributions7 helpful votes
Hotel's Favorite
My mom and I stayed at the Omni during our mother/daughter getaway last weekend. I checked many of the reviews beforehand and was pleasantly surprised with the number of recent positive reviews. Mine is no different. We arrived about 1:00 and were immediately able to check in. We were given a king suite on the 24th floor (of 25) that had a great view of Lake Michigan from afar. Room was spacious and clean. The staff always greeted us, whether it was the front desk or valet staff. We were provided with a few great restaurant recommendations as well. Great location to be able to walk most anywhere, or to catch an Uber and be in most neighborhoods in a reasonable amount of time. Would stay here again.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: It might be helpful to ask what the bar/restaurant hours are on the 4th floor. Schedule was...
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MGaft wrote a review Jun 2022
Boston, Massachusetts677 contributions30 helpful votes
+1
Nice hotel, a little outdated for the 4 stars, but not much tho. I would expect to have at least microwave and some real mugs in the suite, but there’s only small fridge and Keurig machine which is kinda last century now. I would put nespresso ones and some ceramic and glass cups. The suite was pretty clean and comfy. Staff is very nice and professional.
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Ben Hou, Other at Omni Chicago Hotel
Responded yesterday
Hi MGaft, Thank you for your response! We take your feedback very seriously and will look into updating our products. We hope that you give us another opportunity in the future.
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dashdoggy wrote a review May 2022
Long Island, New York70 contributions30 helpful votes
First off this hotel is in a great location if you want to be on the Magnificent Mile. The doormen are really helpful and professional and generally the staff are all that way. The room we had could use some serious updating. The beds especially seemed old. The rooms are very dark and could use some lighting. The room we had had a bathroom with two doors. Only one had a lock which isn’t necessarily good for a family. The TV connection kept going in and out, but it was raining and windy so maybe that was the cause. My biggest issue was a noise issue. They gave us a room next door to rooms being repaired. We were there for R&R and not business and we were woken before 9 one morning. The hotel offered no accommodation but to move rooms, which was ok but since we were leaving for an early flight the next day it didn’t make sense. The breakfast and restaurant and bar were nice. The gym was very satisfactory. Most likely will stay somewhere on next visit to chicago.
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Date of stay: May 2022Trip type: Traveled with family
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Response from Ben Hou, Other at Omni Chicago Hotel
Responded May 5, 2022
Hi Dashdoggy, Thank you for staying with us and taking the time to review your stay with us. We do have the greatest staff, and we also do love our location. Thank you for the bringing to our attention in regards to the issues you had with our room, and the noise that you experienced. We hope that you give us another opportunity in the future, and please call the hotel and ask for me directly and I will ensure a perfect stay.
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Michelle M wrote a review Mar 2022
Michigan50 contributions11 helpful votes
For the rate, this was a very good hotel. Great Location and wonderful service. I loved that the rooms are suites. So, this early riser could go out in the living area to read without disturbing my slumbering partner. I liked that the hotel had a bar where we grabbed a drink and watched an NCAA basketball game. The restaurant had a very limited menu but then again, one does not come to Chicago to eat in the hotel! However, the room was showing its age as far as maintenance. The lights in the closet and sink vanity mirror were burned out. The tile in the shower had some mold, the wallpaper in the bathroom was peeling, and the sink had a crack. Worst of all were the sliding doors into the bathroom. They did not roll well so were very loud when someone had to get up to use the bathroom in the middle of the night. But despite these limitations, I would stay here again.
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Date of stay: March 2022
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Response from Ben Hou, Other at Omni Chicago Hotel
Responded Mar 28, 2022
Hi Michelle M, Thank you for taking time to review our hotel. We are glad that you enjoyed your stay, but are disappointed that some of the amenities in your room did not meet your satisfaction. We pride ourselves in our guest rooms, but will be sharing your review with the rest of our team, so that we can address these concerns. We are excited that you will stay with us again, and please reach out to me directly, as we will ensure a perfect stay.
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al16 wrote a review Feb 2022
chicagio,il92 contributions57 helpful votes
The hidden resort fee which adds up if you stay a few days ruined our stay. Nowhere did we see the fee when we booked even after reading the fine print. There was no break down when the total charge was advertised after booking. Upon investigating, we discovered that not all hotels do this. The ones that are hide that fee by calling it a destination fee, or Urban Fee. These fees are nothing more than a trick to grab more of your money. It should be illegal or stated!!! The hotel tax is almost 20 percent now in Chicago so this add on fee makes your rate go way up. What's even more illegal is that many of the services are not available with the pandemic. Still the fee. If you are a tourist from out of country please make sure you are aware this is going on. Buyer Beware!
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Date of stay: January 2022
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1 Helpful vote
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Response from Burnell Goldman, General Manager at Omni Chicago Hotel
Responded Mar 2, 2022
Dear al16, Thank you so much for your feedback. I am sorry that your experience with our hotel and in particular our destination fees did not meet your expectations. Our goal is to provide excellent guest service and I apologize that this was not the case during your stay. Our destination fee includes: deluxe Wi-Fi, bottled water, an evening treat from our chef served in our lobby and free local and domestic calls. We have this fee listed on our website both when booking the room and under hotel policies. However based on your feedback we will audit other websites that our valued guests use to make reservations to make sure that the fee is not hidden. Thank you again for your feedback and bringing this to my attention. If you have any questions or concerns please contact me at bgoldman@omnihotels.com
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April W wrote a review Dec 2021
3 contributions1 helpful vote
Honestly, I wish I would have taken a picture of the room, but I didn’t. Our room was dated with a large vent cover nearly all the way off and vibrated any time the heat came on. There were several small winged insects on the living area blinds. Neither phone in the room worked and I had to use my cell phone to contact the front desk for anything from water to pillows, then was made to feel guilty for reporting this. I did request to change rooms due to the above, but was told there were none to switch to. There is no vending or spot to get a snack or soda without going out from the end of breakfast until 4pm when the bar opens for dinner, although the desk staff are very willing to provide you with a bottle of water which was nice. The majority of the staff were very nice. The valet gentlemen were amazing. I can not say enough about their kindness and respect. They had recommendations about anything from dinner to transportation. Overall, the location was great and if there weren’t the above issues with the vent and bugs it would have been ok. It just is not someplace I’d return due to the lack of care given to the room. On a side note- I am a gold member and booked through the Omni site. The couple we traveled with booked through booking.com and not only was there room nicer, but their cost was $100 less for a room that was the exact same- with no bugs or loose vent. Thank you.
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Date of stay: December 2021Trip type: Traveled with friends
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Response from Ben Hou, Guest Services / Front Office at Omni Chicago Hotel
Responded Mar 3, 2022
Hi Aprilw154, Thank you for taking time and reviewing our hotel, we are disappointed that we fell short on your stay. We can ensure you that this is not the standard that Omni Chicago prides itself on. We are happy that the staff was able to make your stay more comfortable after the mishap in the beginning of your stay. We take this feedback very seriously, and will be following up with our necessary department. We do hope that you give us another opportunity in the future. Kind regards, Ben Hou Director of Operations
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adshere2003 wrote a review Nov 2021
Orlando, Florida28 contributions24 helpful votes
Third time I’ve stayed at the Omni for a conference, this time w my husband. It is a lovely hotel, well-located and the rooms are very spacious. Melissa the concierge is terrific - she hooked us up with amazing restaurants, which were varied and delicious! Highly recommend this hotel and Melissa the concierge.
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Date of stay: October 2021Trip type: Traveled on business
Room Tip: Ask Melissa where to eat and then don’t deviate from her recommendations.
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ryan wrote a review Oct 2021
Jamaica1 contribution
The service was great, always helpful with anything needed. The doorman was very helpful, and the location was perfect nice central location. The restaurant on-site was really good and the drinks were amazing. Only draw was no stocked refrigerators in the room so bring drinks.
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Date of stay: October 2021Trip type: Traveled with family
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sarchakra wrote a review Oct 2021
Rochester, Minnesota614 contributions41 helpful votes
+1
Valet parking is $79 per night but we parked in the parking lot of the hotel opposite to Omni for $59 per night. Only one lady at the check in was helpful out of the three. The other two didn’t seem to be busy at all as they were just standing around but still didn’t really help in any shape or form. The good thing was, we got unlimited amounts of bottled water which was very handy in the hot weather. The suite we were first given had a wall panel on the floor with a gap in the wall and the room was freezing cold. There was also a smell of something burning. We immediately reported it to the front desk. They said they would send someone to check. We were moved to another suite next to it immediately. Our suite was spacious and neat. The hotel was very quiet which was brilliant. The decor is dated but otherwise it’s functional. I wouldn’t call it fancy. We didn’t see many people around. The location of the hotel is superb. There are so many places to eat. It’s sitting snug amidst restaurants and places to shop. There is an in house restaurant on the 4th floor where we had hot breakfast the next day although everything cans in takeaway containers. It was very empty but the food they prepared was delicious, albeit a bit pricey but that’s kind of expected in Chicago.
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Date of stay: September 2021Trip type: Traveled with family
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PRICE RANGE
$302 - $433 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side / Magnificent Mile
NUMBER OF ROOMS
347
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Frequently Asked Questions about Omni Chicago Hotel
Which popular attractions are close to Omni Chicago Hotel?
Nearby attractions include The Magnificent Mile (0.04 miles), The Escape Game Chicago (0.1 miles), and EscapeHouse Chicago (0.1 miles).
What are some of the property amenities at Omni Chicago Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Omni Chicago Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Omni Chicago Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni Chicago Hotel?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Omni Chicago Hotel?
Conveniently located restaurants include The Capital Grille, Joe's Seafood, Prime Steak & Stone Crab, and Eddie V's Prime Seafood.
Are there opportunities to exercise at Omni Chicago Hotel?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Omni Chicago Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Chicago Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Chicago Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Omni Chicago Hotel?
The staff speaks multiple languages, including English and Spanish.