We stayed here for a quick weekend in Chicago—were told we had to pay an extra $50 when we checked out due to amenity fees, which was the water and cupcakes they serve in the lobby that they told us were a free perk when we checked in. Would not stay here again.
The hotel was beautiful, clean. Front desk always friendly and helpful. Best place I have stayed in Chicago. Amazing views from the windows of the hotel. Definitely a gem in Chicago in a beautiful neighborhood
Reviews were accurate. We were there for three nights. Didn't have a problem with the room and we were always greeted warmly. Location is great and easy to get to from the airport. Would absolutely book again for the location, service and value.
Pleasantly surprised as I needed a last minute room in downtown Chicago. Great staff and room. Old meets new does it for me. I will return. Very nice comfortable bed and linens and unlimited water. Cafe/restaurant in building also very nice.
As an architect it was a great treat to stay in this architectural gem. Our room has a large bay window with great views of the downtown. This chain carries out its pineapple branding in fun ways including serving pineapple infused water and pineapple cupcakes in the lobby. There’s also a pineapple yellow bike and umbrellas to borrow. The location in the loop is great for touring the downtown. …