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Hilton Garden Inn Chicago Downtown/Magnificent Mile

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#49 of 185 Hotels in Chicago
Certificate of Excellence
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Hilton Garden Inn Chicago Downtown\/Magnificent Mile
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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1,928 Reviews from our TripAdvisor Community

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Showing 1,799: English reviews
United States
Reviewed yesterday NEW

I was here for my bachelorette party and had reserved 4 rooms. I used the online check in early so i could pick 4 rooms near each other. When we got there none of our rooms were ready causing us to wait over an hour just to be put into rooms on different floors. They did upgrade us to one...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nataliee294
Dubuque, Iowa
Reviewed 3 days ago NEW

Had a girls weekend getaway with our daughters to visit American Girl Store. Hotel nice and updated. Staff very courteous. Loved the valet parking. We parked and left our vehicle there and just Uber-ed it around downtown. Jaymes was very friendly, helpful helping us with our luggage and local information. Next time we go downtown we will stay there again...

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Helpful?
Thank BrendaHfromDubuque
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you so much for leaving such a wonderful review! I'm so happy that our staff helped make your family's trip such a memorable experience - we pride ourselves in our hardworking team and customer service! I'll be sure to send your kind comments along to our Bellman Jaymes - it'll make his day! We look forward to welcoming...

Bishops Stortford, United Kingdom
Reviewed 3 days ago NEWvia mobile

No complaints. Clean, nice staff, good location, blah blah, but it's got to be one of the blandest hotels I've stayed in. Lobby, room, all over lacking in... well anything to make it memorable. No personality whatsoever. C'mon guys. Make an effort.

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Helpful?
Thank Siulador
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for your review – we appreciate your feedback. I’m sorry to hear that you were not “wowed” by our hotel the way you expected to be. We’re always working on ways to improve our guests’ experience. I am happy that, overall, you had a great stay and hope to welcome you back the next time your travels...

Brandon, Canada
Reviewed 3 days ago NEW

We knew that being a Hilton we should expect a certain level of comfort and service, and they lived up to reputation. Front desk staff were great and valet parking was a breeze. Having the Weber Grill in the hotel offers a great place to have drinks after a long day. We did not eat in the restaurant. Rooms where...

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Helpful?
Thank Cory L
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for your review – it sounds like you truly had a 5-star experience. It’s truly our pleasure to provide each of our guests with top of the line customer service, great amenities, and comfortable accommodations! We hope to see you the next time you visit the Windy City!

Reviewed 3 days ago NEW

My family and I come here every year (for the past five years now) to say a week in chicago for vacation. My reasons for liking this hotel are purely subjective, but you might find this helpful. First off, it's DIRECTLY above the red line station. This makes accessing chicago's transit system easy as pie. Walk out the front door...

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Helpful?
Thank Nate K
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you so much for leaving such a detailed, outstanding review! You’ve really managed to highlight so many of our hotel’s top features! I’m so excited to hear that we’re the absolute best in so many different aspects, and feel honored to be your top choice of hotel whenever you visit the area. It says a lot when we...

Appleton, Wisconsin
Reviewed 3 days ago NEW

We stayed there for a weekend. The heating was not working the first night. Called to have it looked at and maintenance came right away and said they would fix it. It was a cold night. Called the next day and explaining again how it wasn't working. They sent a man I think named Bartell??? Very nice man! Said in...

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Helpful?
Thank F9233HWangelat
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for leaving such a detailed review on your stay with us – we highly appreciate your feedback. I regret to hear about the HVAC issues you experienced in your room, but I’m so happy to hear about the stellar service you received from our Engineer Bartell and our Front Desk Manager Samantha – I’m sure they’ll be...

Reviewed 4 days ago NEWvia mobile

Really enjoyed the stay I had at the hotel. Comfy bed. Fast internet. Good computers for printing tickets to the Hawks game. The location was great and the price was amazing. Would 10000% stay again. Had a few issues with the room but it was all solved easily. The staff was quick and happy to help. They told us not...

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Helpful?
Thank Ryan M
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for writing such a positive review on your past experience with us! I’m so glad to hear that our staff provided you with such outstanding care and attentive service. I’m also happy to hear that you’ll be staying with us again, and hope that it’s not too long before we have the pleasure of welcoming you back!

Cleveland, Ohio, United States
Reviewed 5 days ago NEW

Every one of the staff we interacted with, including housekeeping staff in the hallways, was pleasant and friendly. Directions were clear and understandable. The attached restaurant had excellent food and friendly and courteous staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank F1016ZKjamesc
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for leaving a review of your recent stay with us – we’re so happy to hear such positive feedback, especially about our wonderful staff! We all hope to welcome you back soon during your next visit to the area!

Reviewed 5 days ago NEW

A group of about 27 of us were visiting Chicago for a college related trip and we were all arriving separately. The front desk staff very accommodating during a pretty stressful situation. One staffer Nejron stood out as he not only helped us check in but welcomed us to the city and offered great ideas for things to do around...

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Helpful?
Thank William C
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for leaving such a great review on your group’s stay with us! I’m so glad to hear that you appreciated Nejron as much as we do – he’s a valued member of our team, and we’re always excited to hear about ways that our staff made our guests’ experience that much more special. I’ll be sure to...

NZ
Reviewed 6 days ago NEW

The checkin was underwhelming. Requested a higher floor but the lady didn’t bother looking and asked me to come back later. Presumably when she would be off shift. The next gentleman was more accommodating. Moved me to a higher floor, provided maps and directions, etc There is complimentary coffee / tea in the morning and sometimes cookies and apple cider...

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Helpful?
Thank T5555
Emily R, Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Greetings, Thank you for writing such a thorough review – your feedback is extremely important to us and I deeply regret to hear about the disappointing impression we made. We know that our guests deserve the absolute best, and I can assure you that your comments will be used as we continue to improve the quality of customer service that...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 

Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Location: United States > Illinois > Chicago
Price Range: $101 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Orbitz so you can book your Hilton Garden Inn Chicago Downtown/Magnificent Mile reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago
Hotel Style:
#14 Best Value Hotel in Chicago
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and other travelers.
19 questions
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Brandon, Florida
over a year ago
Hutchinson MN
7 months ago
Waunakee, Wisconsin
Los Angeles, California
over a year ago
Illinois
4 months ago

See all questions (19)

Questions? Get answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best views are on upper floors over looking Grand St.”
 of 5 bubbles 226natek, 3 days ago | Read review
“Ask for Adreanne and Gabrielle”
 of 5 bubbles mgm230, 1 week ago | Read review
“Ask for an upper level room facing the Sears tower”
 of 5 bubbles bk1971, 2 weeks ago | Read review
“Sign up for spothero app and park half price in the public garage.”
 of 5 bubbles , 2 weeks ago | Read review
“West side noisy with traffic even on 23rd floor”
 of 5 bubbles melissaannieg, 3 weeks ago | Read review
5 of 5
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