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Hilton Garden Inn Chicago Downtown/Magnificent Mile

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10 E. Grand Avenue, Chicago, IL 60611-3506
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Chicago Downtown/Magnificent Mile
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#106 of 216 hotels in Chicago
Location
4.8
Cleanliness
4.5
Service
4.4
Value
4.2
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
2943Reviews58Q+A100Room tips
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Most Recent
Corine D wrote a review Aug 7
1 contribution
We got an excellent service with Chris. We really enjoyed our stay! We will come back with pleasure. We were well served and a room with a city view was offered to us. We really appreciate everything that was done for us. We thanks everybody for the service.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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R. Spencer wrote a review Aug 2021
136 contributions26 helpful votes
Hotel's Favorite
I stayed at this hotel on 8/30/21 for one night. I arrived at 8:00pm and checked out at 6:30am. I did not spend much time here but the staff was really impressive from check-in, at weber grill, and check-out. The staff went out of their way to assist me. I had lots of questions since this was my first visit to this location and I really did appreciate them all for taking the time to explain and show me different things around the hotel. But, I would like to call out Richard Garling. Not only did he give me advise on how to catch a cab, this gentleman walked around from the front desk, went outside with me, and stepped into the street to flag a cab down that was a block away! Once the cab arrived, he placed my luggage in the back of the cab and told the cab driver where I was going. Now only if he would have paid the fair as well. LOL. Just kidding. Thank you Mr. Garling for going over and beyond the call of duty! It is very much appreciated. The room was clean. The hot water did not take long to get hot, and it was super hot! Be careful with the hot water. The refrigerator in the room worked very well. My drinks were cold and my leftovers from Weber Grill had a little frost on the take out container. Weber Grill - is located next to hotel. There is a door in the lobby that connects the two. So no need to go outside. The female and male hosts on 8/30/21 were great. I enjoyed talking with them while I waited from my takeout. Even though it was close to closing, I wasn't rushed and they the female host provided great conversation. She was very well versed over the menu and she had just started 4 days earlier. But her picks were delicious. Thank you! There is also a pantry in the lobby were you can buy drinks and snacks. Much thanks for the front desk clerk that checked me in and showed me how to use the self check-out machine.
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Date of stay: August 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gabe Jones, Guest Services / Front Office at Hilton Garden Inn Chicago Downtown/Magnificent Mile
Responded Jun 16, 2022
RSpencer, Thank you so much for your review and taking the time to show so much gratitude to our services and the experience you had. We try our absolute best to meet the needs of all our clients. We are so happy to hear that you enjoyed your stay, and we are looking forward for your next stay with us in the future! - Hilton Garden Inn
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Anne Marie W wrote a review Aug 5
1 contribution
Hotel was clean and the staff was accommodating and helpful. They gave us early check-in.The hotel was ideal for central location! I would recommend this hotel to family, friends! Stay here for a good time!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marc Y wrote a review Aug 4
France36 contributions8 helpful votes
Hotel with a great location at the center of Chicago. Restaurants and bars steps away. Very friendly and professional staff. Good value for money. I was able to Early check-in, and the staff made it very easy. Breakfast is available, small shop at reception - very convenient
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Date of stay: August 2022Trip type: Traveled solo
Room Tip: Early check-in available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brittany T wrote a review Aug 1
1 contribution
My daughter and I stayed 3 nights and had a wonderful stay. Perfect amount of space for the two of us. The mini refrigerator and microwave in the room was very convenient. Front desk staff was super friendly and accommodating. Check-in was fast and Jaileen was helpful and kind. The area is conveniently located right next to the red line and plenty of bars, restaurants and shops. Would definitely stay here again on future trips.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sierra wrote a review Jul 2022
1 contribution
Checked in at Hilton Garden Inn Chicago Downtown/Magnificent Mile, Jose and Christopher from front desk were very friendly and helped us out very quickly and kept up good conversation. Lovely customer service!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Traveler202 wrote a review Jul 2022
2 contributions
I would NOT recommend staying at this hotel. By far the worst experience I’ve had. The service is non-existent. They don’t provide house keeping unless asked to do so. It took 30 mins for them to answer the phone, kept placing me on hold and finally was able to place the request with Hector and was told someone will be there first thing in the morning. No body showed up! I called again at 2 pm and they said someone will be there today they leave at 5 pm. 4:30 pm rolled around and no one showed up. When I called the reception desk again they kept placing the phone on hold again. I was very frustrated at this point and went to the front desk and requested a manager. After patiently waiting the woman I was referred to said she was not the manager. So I went back to waiting in the que finally got someone named Jaileen who was extremely rude and she placed the blame on Hector, the manager from the night before. She said “Hector never put in a request so we’ll see if house keeping can come.” I find that hard to believe as Hector was the only competent individual working there. I pressed for the request to be taken care of that day as I’d already been waiting and she said ok “Wanda is on her way” I went back to the room and no one was there, waited a while and finally an hour later they showed up for the service. I stayed 5 night, requesting house keeping service one day was more than a reasonable request and shouldn’t have been this difficult! Don’t place calls on hold for 30 minutes, don’t tell a guest who is already upset to keep waiting and refer them to “managers” who aren’t managers. And don’t play the blame game it’s not important who’s fault it is it’s definitely not mine so coordinate with your staff and provide adequate service! That’s all any guest wants! Additionally, I’ve had hotel staff barge into my room unannounced 3 times. I had the dead bolt on, so they couldn’t fully enter but it was scary and highly unprofessional. Lastly, the bathroom is dated and smells like sewage and the water doesn’t drain in the tub so you are standing in a puddle the whole time you shower. I like to keep my room at a nice 70 and every time I would come back the temperature was 74 and hot and muggy. Don’t stay there are plenty of other hotels! If you are looking for friendly and competent staff that can ensure simple request such as house keeping service are fulfilled in a timely manner this is DEFINITELY NOT the place to be.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Crystal D wrote a review Jul 2022
1 contribution
I come to Chicago every summer, and this is by far the best hotel I’ve stayed in. Reasonable prices for such a busy time, and kind staff. Jose made my check in process a breeze! Will definitely be coming back
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steph V wrote a review Jul 2022
1 contribution
Jose Was great at checking us in. Great service and very nice guy! He made sure we felt welcomed and was very effective at it. He also told us about the area, which was very helpful. Highly recommend this place !
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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No way wrote a review Jul 2022
Lee's Summit, Missouri5 contributions1 helpful vote
The room was not clean, even after being told I couldn't check in because it wasn't ready - come back in an hour. The floor was not vacuumed and the shower had somebody else's hair. There is NO communication regarding room service on the weekends (which doesn't happen unless you request it 24-hours in advance). There are no information books in the room and the front desk was too busy on their phones to tell you anything.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Go to another hotel! there are too many in Chicago to stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$197 - $310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn chicago downtown magnificent mile hotel chicago, hilton chicago
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
357
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Frequently Asked Questions about Hilton Garden Inn Chicago Downtown/Magnificent Mile
Which popular attractions are close to Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Nearby attractions include The Magnificent Mile (0.3 miles), The Escape Game Chicago (0.1 miles), and EscapeHouse Chicago (0.1 miles).
What are some of the property amenities at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Conveniently located restaurants include The Capital Grille, Joe's Seafood, Prime Steak & Stone Crab, and Do-Rite Donuts & Chicken - Streeterville.
Are there opportunities to exercise at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hilton Garden Inn Chicago Downtown/Magnificent Mile located near the city center?
Yes, it is 0.9 miles away from the center of Chicago.
Are any cleaning services offered at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Chicago Downtown/Magnificent Mile offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Chicago Downtown/Magnificent Mile?
Many travelers enjoy visiting Garfield Park Conservatory (4.7 miles), The Rookery Building (0.9 miles), and Macy's on State Street (0.5 miles).