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BEST WESTERN Inn & Suites - Midway Airport

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BEST WESTERN Inn & Suites - Midway Airport
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249 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Vancouver, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This is a very convenient place to stay, lots of parking and safe. Well situated for a variety of places to eat. The hotel price is very reasonable. The rooms are very clean and well stock. Breakfast is ok. Lots of carbs though and coffee taste like instant, no half and half.

Review collected in partnership with Best Western

Helpful?
Thank Ramon M
Sterling Heights, United States
1 review
2 of 5 stars Reviewed 1 week ago

I was really disappointed that I was given a room with a leaky ceiling and mold all around the leaks. I was not transferred to another room nor was I comped what so ever. Not even offered. I had to deal with the constant flow of water and dripping in my suite.

Review collected in partnership with Best Western

Helpful?
Thank Michael R
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thank you for writing a review. Mold is a serious thing. Obviously, you should have been offered a different room. We apologize, and we passed on your complaint. More 

Travelers are raving about these Burbank hotels

Georgia
1 review
2 of 5 stars Reviewed 1 week ago

My comforter smelled like urine. I didn't have enough towels and was told by front desk I needed to come to front desk to get my own. I asked for a fridge and microwave and was never told they weren't available. I had to call to follow-up on if and when it would be brought to room only to find... More 

Review collected in partnership with Best Western

Helpful?
Thank Alezandria T
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We agree: you should have been told about fridge's and microwaves. As for the poor service, please accept our apology. We're sorry to lose you as a customer. More 

Macomb, United States
1 review
4 of 5 stars Reviewed 1 week ago

Cost was much less than other airport hotels and offered comfort and convenience. Great staff who arranged for morning taxi service and gave wonderful restaurant recommendation. I had an error with my bill that was corrected promptly and emailed to me.

Review collected in partnership with Best Western

Helpful?
Thank Brenda M
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. Your first sentence captures our purpose exactly. We passed on your kind remarks to our staff. And, of course, we look forward to seeing you again. More 

Orlando, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

When we entered the room there was a musty strong odor. The AC had not been turned on and it seemed like no one had entered the room for a very long time. The room across the hall from us had a bed bug infestation. I have had to take measures to ensure my luggage and belongings do not bring... More 

Review collected in partnership with Best Western

Helpful?
Thank Anthony J
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. Pest inspectors regularly visit our hotel and action, if called for, is taken quickly. We passed on your housekeeping observation to staff. We're sorry you were inconvenienced. More 

Level Contributor
8 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I would say the other reviews are pretty accurate. This hotel is definitely very outdated and not the cleanest. The pool is closed for renovations as everyone else was saying but that didn't really bother us very much. The front desk was friendly and overall helpful with anything we asked them. I thought the neighborhood felt very safe. If I... More 

Helpful?
Thank Katie T
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. This writer is outdated too, but aging has its benefits. We're glad our staff was helpful to you. Guests who are staying because of business in the city should consider staying at Best Western Plus Chicago Hotel at Hillside. Located just west of the Loop, the hotel is close to el trains and buses. More 

Overland Park, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

They cancelled my reservation even though I called them at 6 pm to advise them I would be arriving late. Found out I had no room reserved when I arrived and night clerk did little to help find me another room 4 the nite. This is Chicago, it isn't easy to find a room at 4 am. The next day... More 

Review collected in partnership with Best Western

Helpful?
Thank Jean B
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. A reminder to all guests: Reservation requests for late check in can only be guaranteed by leaving a credit card number. That said, we're sorry you were disappointed. We hope you'll give us another try. More 

Granger, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

As a diamond member of Best Western, I've made the decision based on this stay to use another hotel for business travel. Loud, inconsiderate, drunken thugs shouted down the hallway's at 1 AM. Wave after wave of these people continued until almost 2 o'clock in the morning. They continued on to smoke marijuana in their rooms such that it was... More 

Helpful?
Thank Rich S
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We're sorry your sleep was so rudely interrupted. It's become a national problem that hotel guests interpret use of marijuana as different than cigarette smoking. In a hotel, smoking is smoking. We cannot, do not screen people. If a potential guest showed impairment before checking in, we would turn them away. Otherwise, all are welcome. More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Quest should have all the comforts as close to Home as Possible when away from Home. This can make for a enjoyable and restful trip away on Business or Pleasure. Breakfast can be better and space is limited, not a lot of room.

Review collected in partnership with Best Western

Helpful?
Thank michaeldV6199IV
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We're always trying to make things better, whether it be food , service, or cleanliness. We hope you'll give us another try. More 

CA
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 19, 2016

Flew in late from CA and didn't want to drive up to the suburbs at 11 pm. Good and convenient to Midway airport. It is located on the other side the the little hill. The area was starting to get a little questionable/uncomfortable.

Helpful?
Thank NinaCa
214gene, Manager at BEST WESTERN Inn & Suites - Midway Airport, responded to this review

Thanks for writing a review. We're glad to have been of help. We're not sure what you mean by the area being "uncomfortable." We can assure our guests that safety complaints rarely occur. We hope we may serve you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Inn & Suites - Midway Airport

Address: 8220 S Cicero Ave, Burbank, IL 60459-1510
Location: United States > Illinois > Burbank
Price Range: $91 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Inn & Suites - Midway Airport 2*
Number of rooms: 86
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Also Known As:
Best Western Inn And Suites-Midway Airport
Best Western Inn & Suites-Midway Airport Hotel Burbank
Best Western Midway Airport
Burbank Best Western
Best Western Burbank
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