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At my urging, our family arranged a weekend here so we could be enjoy the hot tub and pool after an event on Friday night. Surprisingly, we found a sign that the pool area was rented to a private party and we who paying guests...More
Response from erock30, Operations Manager at Four Points by Sheraton Buffalo GroveResponded 3 weeks ago
Thank you Ruchel,
I apologize and understand the disappointment you and your guests must feel due to the pool being temporarily in use for a 2 hour private event during your stay. It is a very unusual circumstance and is very unlikely to be repeated...More
The Sheraton has free parking, a bar and has a restaurant for breakfast. Rooms are spacious and the staff is very friendly. It is conveniently located near I65. I stay there once a month on businesses.
Thank Bill S
Response from erock30, Front Office Manager at Four Points by Sheraton Buffalo GroveResponded March 20, 2018
We at the Sheraton Four Points we like to express gratitude for your kind words. We are proud that we provided you with a great experience and look forward to your next visit to Buffalo Grove.
The breakfast was great, as was the fitness center, pool and Jacuzzi. There was even a shuttle bus that took us to a nearby library and picked us up an hour later. Absolutely wonderful hotel and we will certainly return. Let's not forget the walk...More
Response from Eric W, Operations Manager at Four Points by Sheraton Buffalo GroveResponded April 1, 2018
Thank you so much for taking the time to provide your experience with us. I'm glad to here that we provided the service that went above your expectations during your stay. We take pride in providing 100% guest satisfaction throughout our guests stay with us....More
- Great staff
- Very good breakfast
- Renovated property
- Plenty of free parking
- Small gym, broken equipment
I stayed here for a few days while attending a convention at another nearby hotel. I generally dislike Four Points properties, as the...More
Really nice all the way around. Good location and prices, comfortable bedding, free wi-fi. I would have liked a microwave. Still I would stay again. The fitness area was nice and the pool is beautiful. Quiet courtyard too for relaxing any time of day/night.More
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Response from Dan A, Front Office Manager at Four Points by Sheraton Buffalo GroveResponded October 1, 2017
Thank you so much for the review. We're delighted that you found our rooms and beds comfortable. Microwaves are available for a nominal charge and there is a house microwave available in the lobby for everyone to use. We look forward to welcoming...More
Thank you for your question. At this time, breakfast is not included with our SPG club rooms. However, an appetizer voucher is provided at check-in for each day of your stay which can be enjoyed in our lobby lounge. We... More
Thank you for your question. At this time, breakfast is not included with our SPG club rooms. However, an appetizer voucher is provided at check-in for each day of your stay which can be enjoyed in our lobby lounge. We look forward to welcoming you soon.
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"I had a room overlooking a beautiful courtyard, loved it"