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Extended Stay America - Bloomington - Normal

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Extended Stay America - Bloomington - Normal
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99 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Bloomington - Normal
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Showing 99: English reviews
Salem, Illinois
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 25, 2014

We have stayed at this hotel three different times and every time is a good experience. The beds are comfortable, slightly on the firm side but not uncomfortably firm like other extended stays we have stayed at. The hotel staff are always pleasant and helpful. The rooms aren't as updated as other extended stays but they are clean and updated... More 

Helpful?
Thank Bea H
Manager_11525, Manager at Extended Stay America - Bloomington - Normal, responded to this review

The staff and I appreciate your kind remarks. We‘re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to providing you with another comfortable stay in the near future! More 

Anna, Illinois
Level Contributor
4 reviews
4 of 5 stars Reviewed March 17, 2014

I was pleased with the location and the look of the hotel but as far as the room I was not really impressed. I would recommend that there needs to be some updates to the rooms, the beds need new mattresses, my husband I lost a lot of sleep and were in a lot of pain because the bed was... More 

Helpful?
Thank Sabrina H
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Sabrina - Thank you for providing us with details about your stay. We appreciate the kind comments about our location and the look of our hotel; however, I apologize that you did not find your bed to be comfortable. As well, I am sorry for the issues you encountered with your refrigerator and the water pressure in your room. I... More 

Wausau, Wisconsin
2 reviews
1 of 5 stars Reviewed November 19, 2013

I'll start with the good. The staff is very friendly. The common areas of the hotel look nice for the price. And the rooms are pretty nice looking, but... We found a bed bug (which we took a photo to later confirm) crawling on my pillow and that is inexcusable.

Helpful?
Thank Joe T
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff being very friendly and the hotel looks nice; however, we apologize that you found a pest in the room. In response to your feedback, we have all inspected guest rooms to ensure that your experience is not... More 

Aurora, Colorado
1 review
2 of 5 stars Reviewed October 8, 2013

I have stayed here twice in the past month and my first stay (3 days) went off just fine with no problems at all. Was greeted nicely and wasn't bothered while staying here. However, my 2nd visit about 2 weeks later (for another 3 days) was pretty awful. I was greeted by a different woman who talked my ear off... More 

Helpful?
Thank William_Faller
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

William - I appreciate you bringing your experience to our attention. I am pleased to read your remarks that your first experience at our location was flawless; however, I am very sorry that your second stay did not meet your expectations. I am saddened to read that your check-in process did not go smoothly and that our staff did not... More 

Alsip, Illinois, United States
1 review
4 of 5 stars Reviewed September 28, 2013

Let me just say that before I checked into this hotel, I had been searching heavily for hotels at the last minute! I went from hotel to hotel online and found bad reviews for many hotels. I came across Bloomington, IL's Extended Stay America on Travelocity.com and found that this was the cheapest and best-reviewed hotel, but I was still... More 

Helpful?
Thank EO7777777
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Thank you for your raving review of our property. I'm thrilled that you enjoyed your stay with us and we exceeding your expectations. We appreciate you letting us know that your bed sheet had a stain on it. We have addressed this issue with our housekeeping staff to ensure that they are diligent in removing linens that are not to... More 

greenville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 11, 2013

the blonde manager was intimidating and looked like she didnt want to help. everything else was ok. the beds were clean and everything was more or less ok. i didnt like the carpet..it was crazy stained but the bathrooms were ok

Helpful?
Thank brad01Greenville
Manager_11525, Owner at Extended Stay America - Bloomington - Normal, responded to this review

Brad - Thank you for the feedback about your stay at our hotel. We appreciate your kind comments about how clean your room was and the comfortable bed; however, we apologize that one of our staff members did not provide you with friendly service. To ensure that a situation like this doesn't happen again, I am coaching my entire staff... More 

West Central Illinois
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed September 3, 2013

After reading the reviews, I requested a room on the first floor. Check-in took a few minutes longer than some hotels (about 5-8 minutes) but I was granted my request of a first floor room and nonsmoking room with a Priceline reservation, which doesn't always happen. The room was clean with refrigerator and microwave. The white bedding was nice. (I... More 

Helpful?
Thank LJC67
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Thank you so much for sharing your experience with us. We are happy to hear that we were able to accommodate your requested room floor and that the room exceeded your expectation of cleanliness and comfort. Also, we appreciate you letting us know about the length of time it took to check-in to the hotel. We will work with the... More 

Nashville, Tennessee
1 review
1 of 5 stars Reviewed September 3, 2013

There were 50 - 100 small black hairs inbetween the sweets. The room smelled slightly fishy. The room only had soap and did NOT have shampoo. I arrived around 9 PM and had to wait about 20 minutes before someone showed up at the front desk. The selection on TV channels was average at best. The interent connection was VERY... More 

Helpful?
Thank HotelGuru2013
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

I appreciate you bringing your experiences to our attention. I sincerely apologize that your room was not cleaned to your satisfaction, we make every attempt to be sure that all rooms are cleaned properly and deodorized before each arrival. I do apologize that this happened and while it is not our policy to have shampoo in each room, it should... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 8, 2013 via mobile

If you think this is anything like a Residence Inn or any first world hotel, you will be disappointed. Dank and dark hallways. No services. Our tub wouldn't drain on Saturday and I was told maintenance would be around Monday. Housekeeping once per week or pay extra. The room had an institutional feel, stark white with fluorescent lighting. Old dirty... More 

Helpful?
2 Thank jmkerdoc
1 review
5 of 5 stars Reviewed August 8, 2013

Nicole at the front desk offered a great customer service experience. She was friendly and knowledgeable and was a great first impression. The room was clean and the rate I paid was a good value. I'd recommend this property.

Helpful?
Thank Jeffreyoo
Manager_11525, General Manager at Extended Stay America - Bloomington - Normal, responded to this review

Jeffrey - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff, especially Nicole. It is very rewarding to read that she provided you with such wonderful customer service. As well, I am glad that your room was cleaned to your satisfaction. Thank you again for sharing your experience with us. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Bloomington - Normal

Address: 1805 S Veterans Pkwy, Bloomington, IL 61701-7000
Location: United States > Illinois > Bloomington
Price Range: $65 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Bloomington - Normal 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bloomington
Extended Stay America Bloomington
Bloomington Extended Stay
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