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Country Inn & Suites By Carlson, Bloomington-Normal West

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Country Inn & Suites By Carlson, Bloomington-Normal West
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247 Reviews from our TripAdvisor Community

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Showing 247: English reviews
Sandwich, Illinois
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Where to start?? We were there for four nights, and our waste basket in the bedroom was never emptied. We complained at the desk after two nights of no housekeeping at all, and were told we had the do not disturb sign out. WE DID NOT! I think the housekeeper confused us with another room. Positives: comfortable beds and hot... More 

Helpful?
Thank raysan208
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. Everyday we have two people (Housekeeper & Housekeeping Manager) recheck all rooms with DND (Do Not Disturb) sign before they get reported in our system as DND rooms. I would love to discuss your room concerns... More 

1 review
2 of 5 stars Reviewed July 19, 2016

This hotel is poorly run and not well represented. Everything is old- including towels and room amenities. Breakfast is questionable and breakfast attendants are not good. Desk and housekeeping staff were good.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank J2308JTcharlesh
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your... More 

Wauwatosa, Wisconsin
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 14, 2016

I LOVE Country Inns. I stay an average of two nights a week on business, and almost always choose something from the Carlson Hotel Family. Because of that, I have racked up Gold Points and enjoy the room upgrades offered with the program. Almost always, the upgrades are given without asking. I made a reservation for this hotel, checked in... More 

Helpful?
Thank Sean D
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. More 

Peoria, Illinois
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed July 12, 2016 via mobile

First of all, this hotel is at a prime location, it's right off the interstate and close to restaurants and some shopping. But, it's close to the interstate that you can hear it...all night long. Check in was fairly easy. The staff was great and the rooms were clean. The negatives...this hotel is older. I think the rooms have been... More 

Helpful?
Thank Jen H
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity. More 

Tampa, Florida
1 review
5 of 5 stars Reviewed July 5, 2016

Was in town visiting family and the hotel manager Cristo and staff were so nice and helpful made my trip stress-free . The room were cozy and nice and the breakfast was really good many choices for my picky children ! I will definitely be back again next trip

Review collected in partnership with this hotel

Helpful?
Thank chelseac24
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thanks for the review! More 

Indianapolis, Indiana
1 review
3 of 5 stars Reviewed July 4, 2016

Service is wonderful, however they need more staff for larger events going on around, the room attendants and the staff is wonderful, however it needs a complete remodeling of every room and the overall cleanliness needs to improve, some areas are very dusty, the beds, don't get me started, they need to throw out those old stained sheets, and the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank natblackcat
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Enjoy Reliable Lodging in Bloomington near Illinois State University. Whether you're in town for a college visit, a conference or a family trip, the Country Inn & Suites By Carlson(R), Bloomington-Normal West, IL welcomes you with friendly service and a hot cup of coffee. Within five miles of both downtown Bloomington and uptown Normal, our hotel is also conveniently located off I-55 and I-74, and within 10 minutes from Illinois State University, Illinois Wesleyan University and the Interstate Banquet and Conference Center. After a long day of exploring, pillowtop beds and a quiet location promise a good night's rest. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Bloomington-Normal West

Address: 923 Maple Hill Rd, Bloomington, IL 61705-5007
Location: United States > Illinois > Bloomington
Price Range: $84 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Bloomington-Normal West 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#4 Romantic Hotel in Bloomington
#6 Family Hotel in Bloomington
#8 Business Hotel in Bloomington
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