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TownePlace Suites Pocatello

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148 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Seattle, Washington
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We have stayed here a few times, generally enjoy our stays here. This year we opted for a suite, and despite my Marriott profile indicating preferences of high floor & extra towels, neither of my requests were honored. The front desk put me on the second floor (of four) and when i asked for a higher floor room i was... More 

Helpful?
Thank sumnereli
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Quick overnight stop driving from Southern Utah NPs to Wyoming NPs. As expected this Marriott hotel was clean and comfortable. Front desk was welcoming and helpful. The guest laundry was a welcome surprise and detergent was complementary. Breakfast bar was good but I was hoping for some morning protein (eggs) instead of carbs (waffles).

Helpful?
Thank OKzhnalTourist
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

OKzhnalTourist, Thank you so much for your kind words about our hotel! I'm glad to hear you enjoyed your stay with us and you found us to be welcoming. Thank you for staying with us this summer and we hope to see you again next year, if not sooner! ps- cool username ;) More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the nicest Marriotts we stayed at during our road-trip to Yellowstone. The guest room was spacious, clean, and with fridge and microwave, which is awesome for budget minded grad-students :) Management was great, very friendly and gave great tips for exploring the downtown area! They even prepared a home-made BBQ for guest the Thursday we arrived.... More 

Helpful?
Thank Morten K
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Morten K, Thank you so much for leaving us a review on Trip Advisor! We are so happy you stayed with us and were able to take advantage of our guest BBQ; our way of saying thanks to our guests and welcoming fall. I will pass on your kind words to the staff members. Good luck with your education! More 

Winter Springs, Florida
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean, modern hotel in a nice area. The gentleman at the front desk was extremely helpful and I was able to check in early. There's a Ruby Tuesday's and a gas station/convenience store adjoining the parking lot, along with an Italian cafe co-located with the convenience store. You get 10% off each of those restaurants by showing your room... More 

Helpful?
1 Thank GatorNation
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

GatorNation, Thank you so much for sharing your comments about our hotel. Other travelers appreciate honest feedback from guests and I appreciate you taking the time to leave a review on Trip Advisor! We hope to see you again when you make your way back to east Idaho! More 

Twin Falls, Idaho
1 review
1 of 5 stars Reviewed 4 weeks ago

I am a loyal Marriott rewards member. I've stayed at Marriotts all over the country and I have never been at one that has customer service as bad as this one. They are dismissive and rude both on the phone and in person. I gave them the benefit of a doubt because of my Marriott loyalty and have staid there... More 

Helpful?
Thank 953ljones
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

953ljones, I am deeply sorry you experienced a lack of customer service in Pocatello at TownePlace. We are committed to provide an excellent stay for all guests and I again want to apologize that we fell short of this. I appreciate your loyalty to Marriott hotels and will use your experience as a tool for us to improve. More 

Seattle, Washington
1 review
2 of 5 stars Reviewed 4 weeks ago

I found this hotel very disappointing. When they built the facility I am guessing they did not invest any money in sound proofing since you can hear every noise from the next room or the hallway when you are in your room. The breakfast left a lot to be desired. I have stayed in many Marriott facilities but this one... More 

Helpful?
Thank cgkp
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

CGKP, I am very sorry to hear your stay was disappointing. I understand how important a good nights rest is when you stay at a hotel and noise does not help! As a Marriott hotel we do our best to exceed the expectations of our guests, and I apologize that our hotel did not live up to this. I do... More 

Edmonton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 22, 2016 via mobile

We have stayed in this hotel 3 or 4 times and we always feel like coming back because the service, the facilities and the price are perfect. It's always quiet and pleasant. The pool area is always clean and the water temperature is just perfect. The double rooms are very practical for family stays.

Helpful?
1 Thank Mariana f
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Mariana F, Thank you for taking the time to share your wonderful experience with other travelers! We do our best to make sure every guest is comfortable and enjoys their stay. I hope you enjoy the remainder of summer and we look forward to seeing you and your family again when you come to east Idaho! More 

Durham, North Carolina
Level Contributor
362 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
2 of 5 stars Reviewed August 21, 2016 via mobile

It looks nice - but it wasn't. Pocatello is the "US Smile Capital." Unfortunately the staff didn't get that message. Check in and check out staff were not welcoming. At check out, no eye contact to be had because she was too busy on the phone. PROs - we used points - free "breakfast" CONs - the staff as mentioned... More 

Helpful?
Thank 150hotelnightsayear
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Dear 150hotelnightsayear, Thank you so much for leaving feedback on TripAdvisor about our hotel in Pocatello. We are always appreciative of feedback and will use your comments to improve our facility! I am glad you used your points for a free night and appreciate your membership with Marriott Rewards! I am very sorry that we did not live up to... More 

Boise, Idaho
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 15, 2016

Spent 2 days in Pocatello for the first time this weekend with my family and had a fantastic stay at the TownPlace. Kids had fun at the gym and swimming pool and the location worked very nicely for us. The hotel staff was friendly, helpful and provided everything we needed quickly and with a smile. The breakfast also was a... More 

Helpful?
Thank Stephen S
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Stephen S, Thank you for sharing your kind thoughts about our hotel. I am very happy to hear you and your family were able to enjoy your stay with us. Enjoy the rest of your summer and all of us at TownePlace Pocatello hope to see you again soon! More 

Helena, MT
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 12, 2016 via mobile

I had surgery in Salt Lake City and my husband and I were returning to Montana. This hotel said they allowed pets and it was about midway on our trip, so I chose to stay at TownPlace Suites in Pocatello. I made a reservation on the Marriott mobile website. I checked twice to make sure our 2 little Yorkies were... More 

Helpful?
Thank ljb47
Jordan C, Manager at TownePlace Suites Pocatello, responded to this review

Dear LJB47, Thank you so much for taking the time to leave your thoughts on TripAdvisor. I'm very sorry to hear about all the surgeries you will be having in Salt Lake! I do wish you the best and hope you have a fast recovery. Regarding the customer service at our hotel I would like to apologize that we fell... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about TownePlace Suites Pocatello

Address: 2376 Via Caporatti Dr, Pocatello, ID 83201-5095
Location: United States > Idaho > Pocatello
Price Range: $133 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Pocatello 2.5*
Number of rooms: 93
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