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Hotel on the Falls

06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hotel on the Falls
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316 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Reviewed July 24, 2014 via mobile

As I sit here on this bed which I believe is made of plywood, I wonder how the hotel made it to this condition. I mean I paid enough money that you would think they would put some of that towards some maintenance or amenities that would warrant such a price. First off, the bathrooms are pink. Like 1970's pink....

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Helpful?
Thank Cody C
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Cody C ~ I was reviewing some comments you had posted last July when you stayed at our property. I am assuming that you stayed in our Cabanna/Poolside rooms. I have to agree that they needed some work. Although the drains are old and still have problems that we address on a daily basis, we have upgraded the beds...

Baltimore, Maryland
Reviewed July 23, 2014

This hotel has a perfect location, our room was less than 100' from the very impressive falls. Nevertheless, the hotel seems to struggle a bit, I had the impression that it was far from full. The abundance of chain hotels surrounding it seems to take its toll, which is too bad. Our room was spacious and, although not renovated recently,...

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Helpful?
1Thank ErnestFromBaltimore
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear ErnsestFromBalti~ Thank you for taking the time to give us a review on TripAdvisor! Thank you for the comments about the rooms. They are very spacious and our Housekeeping staff is improving. We are looking at some new WIFI options as this has been a problem for years. The stucco and cement buildings are difficult to manage with the...

Reviewed July 22, 2014

We recently booked a tower room for 9 nights, for our kids to come visit. Part one of the experience was that I had found a price online and was quoted $5 more per night. When I mentioned it, the price I had found was honored. The desk staff was very friendly, and even upgraded to a better than regular...

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Helpful?
Thank Daniela E
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Daniela E ~ I believe we have been exchanging emails back and forth. Thank you so much for reviewing us! Thank you for mentioning the improvements that have taking place and I hope that we just continue to improve and to impress everyone. Please feel free to contact me directly when you need another room for your family, friends,...

Sarasota
Reviewed July 20, 2014

The Hotel On The Falls has undoubtedly the best view of the falls but that is the best it has. It's dated. The sliding door to the deck overlooking the falls is very difficult to open or close. There was someone else's old food in the refrigerator. The closet door was also difficult to open and close. The TV is...

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Helpful?
Thank Al H
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Al H ~ Thank you for taking the time to give us a review! I have to agree about everything you stated. We are in the planning phase of making the very much needed changes you mentioned and hope to bring this Iconic Hotel back to it's glory! I have also, spoken with our Executive Housekeeper about the refrigerator...

Reviewed July 18, 2014 via mobile

I am originally from Idaho Falls, so I have seen the changes this hotel has gone through. I read the mixed reviews on here after I booked. I was hesitant to continue with the reservation, nevertheless, we decided to stay here anyway. I booked a kind size bed in the tower through Booking.com. when I arrived at the hotel, the...

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Helpful?
Thank Jennicca T
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Jennicca T~ Thank you for taking the time to write a positive review on TripAdvisor. We are striving to make many changes and updates. I too, as you mentioned, grew up in this beautiful town and know the History and the many, many changes that this Hotel has gone through. I hope that in the next few months we...

Boise, Idaho
Reviewed July 16, 2014

We have stayed at this hotel 4 times since 2012, most recently in July'14 and each time the condition and service had worsened. Arriving most recently, in 90+ degree weather, we found no air conditioning in the Lobby or the hallways. The room door was so difficult to open we had to physically ram into it to open. The closet...

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Helpful?
1Thank 2012JKJ
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear 2012JKL ~ Thank you for your review! I am sorry that we did not meet your expectations. This is an Older property and it is getting more difficult to maintain. It is my hope that by end of this year, the much needed improvements will be well underway and ready to meet and even exceed everyone of your expectations!...

Stockton, California
Reviewed July 16, 2014

My husband and I stayed two nights. The hotel is a little on the older side but we didn't have any issues. Room was spacious and clean. Hotel is within easy walking distance of food. If you need to do any type of basic shopping stores are very close by. Also there is walking path nearby. We stayed here and...

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Helpful?
Thank ivanhoe64
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear ivanhoe64~ Thank you for taking the time to give us a review. I am glad to hear that you enjoyed your stay and we look forward to seeing you again. Thanks again, Brady G. Kraupp

Vancouver, Canada
Reviewed July 15, 2014

We stayed in the tower, and the rooms were great. Spacious, comfortable beds,and APPEARED clean at first glance. (We later found beer bottle cap near our curtains, but again, in the grand scheme of things, no biggie.) The night we arrived, after a 12 hour drive, all my husband wanted was a cup of coffee. Upon opening our in room...

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Helpful?
Thank snm3036
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear snm3036~ Thank you for taking the time to tell us about your stay. I have addressed all of your concerns with our Management Staff and please be assured that I stressed all of these concerns! I apologize for the inconvenience of everything that happened during your stay and I hope that we definitely improve in all of these areas....

London, United Kingdom
Reviewed July 9, 2014

My son and I arrived at 9:15 PM on Saturday night. He had reserved two rooms - only one was ready despite a check out time of noon - over 9 hours ago. The desk clerk said she would have a room in 20 mins. after housekeeping cleaned it. The men's room off the lobby was out of order when...

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Helpful?
Thank irishmomma4
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear irishmomma4~ Thank you so much for taking the time to give us a review on TripAdvisor. I have addressed your comments with the Ownership and the Department Heads. I hope that in the future we can make the necessary changes to satisfy you. We would love for you to give us another chance. Thanks, Brady G. Kraupp

princeton
Reviewed July 9, 2014

no hot water to take a shower after one day tired trip no answer from frontdesk nearly no water at the hand washing sink even though the room is big and the location is good. it is not a suitable place to stay for a night.

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Helpful?
Thank Lily1123
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Lily1123~ I apologize for the inconvenience that you had while staying at our Hotel. I have spoken with the Front Desk staff and hopefully this will help. This is not our standard of service and I will take care of the room water situation. Thanks again, Brady G. Kraupp

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Overlooking the Snake River, the Hotel on the Falls is minutes from the Museum of Idaho, Eagle Rock Art Guild, Tauphaus Park Zoo, University Place at Idaho Falls, Idaho Falls Regional Airport, Downtown Idaho Falls, is an hour's drive from Craters of the Moon National Monument and 2 hour's away from Yellowstone National Park. This Magnuson Hotels affiliate offers first class amenities including, hot tub, fitness facilities, free wireless internet access, and pets are welcome at a minimal fee. ADA services are also available. All rooms feature free wireless internet access, cable TV, Closed Caption available, air conditioning, alarm clock / radio, free local calls, hairdryer, microwave, mini-fridge, coffee maker, and iron and board. Stay in our Premium Tower Rooms and enjoy our view of the Snake River and Falls. ... more   less 

Additional Information about Hotel on the Falls

Address: 475 River Pkwy, Idaho Falls, ID 83402-3314
Location: United States > Idaho > Idaho Falls
Price Range: $99 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel on the Falls 3*
Number of rooms: 85
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Also Known As:
Idaho Falls Red Lion
Red Lion Idaho Falls
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Questions & Answers

Here's what travelers have asked, with answers from Hotel on the Falls staff and other travelers.
2 questions
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Questions? Get answers from Hotel on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“With a good view”
stevenr864, Sep 9, 2016 | Read review
“get a room by the pool”
gwillhardt, Aug 18, 2016 | Read review
“Ask for river view higher up,gov rate put poolside rooms but across from Falls.”
528jillt, Jul 2, 2016 | Read review
“Do not stay here”
Ronl854, Jun 25, 2016 | Read review
“Be sure to request a room on a upper floor facing the falls.”
beverlyh605, Jun 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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