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The AC heater stopped working. Maintenance and houskeeping terrible. Nasty and smelly rooms. Managent . does not return calls. They switched my room 3 times. I was moving back to Georgia and needed a place short term. This place was terrible . The managenent does...More
1 Thank taxbug55
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 3 days ago
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns.
Hotel Management
A perfectly functional and well maintained room. Service with a smile. Affordable for The Cobb Galleria area. Also convenient to The Cobb Galleria at 2.1 miles away it is right around the corner. One amenity that I would appreciate would be a shuttle service like...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Josh D
Response from 00esa, General Manager at Extended Stay America - Atlanta - Cumberland MallResponded June 9, 2017
Josh, thank you for your wonderful review! We are delighted to read you were happy with our pricing, and that you appreciated our service and your room. Thanks for sharing your experience online. We look forward to your next stay at Extended Stay America -...More
Anita, Valencia and Team exhibited excellent customer service and a caring family attitude from the time I walked in the door until I checked out. My room and accommodations were clean. I had a small issue with one of the utilities, but it was resolved...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Fredrica S
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 15, 2018
Fredrica, thank you for your gracious review of Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate...More
Don't let the pictures fool you. This place is in need of an extreme overhaul. Room was dirty/smelly. The location is good, however, there were 'deals' (if you get my drift) going on in the parking lot. Did not feel comfortable or safe, staying here.More
Thank Kim C
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 4, 2018
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should...More
Been here for 3 days. On my last evening I scrolled through the reviews. From what I have read and seen in person. Management has done nothing previous guest have requested. In my 100's room - no coffee pot, no phone, no pans or cups....More
Thank jdeuermeyer
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 3, 2018
Please accept our apologies for the issues you encountered during your stay at our hotel. We pride ourselves on service excellence, and we apologize for not providing the level of service you expect with our brand. We can assure you we are taking steps to...More
