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Extended Stay America - Atlanta - Cumberland Mall

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Room & Suite (11)
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Overview
  • Excellent32%
  • Very good17%
  • Average17%
  • Poor14%
  • Terrible20%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair access
Laundry Service
2 Star Hotel
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Additional information
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (34)
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1 - 5 of 34 reviews
Reviewed 5 weeks ago

The AC heater stopped working. Maintenance and houskeeping terrible. Nasty and smelly rooms. Managent . does not return calls. They switched my room 3 times. I was moving back to Georgia and needed a place short term. This place was terrible . The managenent does...More

1  Thank taxbug55
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 4 weeks ago

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Hotel's Favorite
Reviewed March 14, 2018

Anita, Valencia and Team exhibited excellent customer service and a caring family attitude from the time I walked in the door until I checked out. My room and accommodations were clean. I had a small issue with one of the utilities, but it was resolved...More

Review collected in partnership with Extended Stay
Thank Fredrica S
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 15, 2018

Fredrica, thank you for your gracious review of Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate...More

Reviewed March 3, 2018

Don't let the pictures fool you. This place is in need of an extreme overhaul. Room was dirty/smelly. The location is good, however, there were 'deals' (if you get my drift) going on in the parking lot. Did not feel comfortable or safe, staying here.More

Thank Kim C
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 4, 2018

Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should...More

Reviewed March 2, 2018

Been here for 3 days. On my last evening I scrolled through the reviews. From what I have read and seen in person. Management has done nothing previous guest have requested. In my 100's room - no coffee pot, no phone, no pans or cups....More

Thank jdeuermeyer
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded March 3, 2018

Please accept our apologies for the issues you encountered during your stay at our hotel. We pride ourselves on service excellence, and we apologize for not providing the level of service you expect with our brand. We can assure you we are taking steps to...More

Reviewed January 28, 2018

It is very good. The toilet is only stuck when flush out. I saw this issue in many Extended Stay. So, those need to be corrected in future. Dishes should have provided along with cap/top cover. ThanksMore

Review collected in partnership with Extended Stay
Thank kalidossr
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded January 29, 2018

Thank you for the kind review! We are glad that your stay was enjoyable and that we were able to meet your expectations for a perfect experience. Your feedback will be used to improve our offerings. Reviews such as yours mean a lot! Thanks once...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
$79 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$79 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveler (1)
Room & Suite (11)
Dining (1)
Business Center & Event Rooms (1)
Questions & Answers
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Carlyke
April 18, 2017|
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Response from Manager-AAL | Property representative |
Very safe area.
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Room Tips
"100 rooms are noisy - there is an elephant upstairs tonight"
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"Rooms in the back building seem a bit more shabby than up near the office."
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"If you have a dog....KEEP GOING!"
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"300 building is quieter than the 100 and 200 buildings"
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