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We knew we were in trouble when the sign on the door said "Watch your step". When we opened the door about 2 feet in was a 5 inch step-up (which I fell over twice going to the bathroom in the middle of the night)....More
Response from InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder SpringsResponded 2 weeks ago
I apologize for your experience with us.We regret that we did not meet your expectations. We are undergoing renovations at this time. This is not the type of service we strive to give our guest. I would like to personally speak to you in hopes...More
I have stayed her multiple times while on business in the area. Always a pleasant stay with friendly staff and clean rooms. While I have not used it, the pool area looks very nice. I have stayed when there has been a full house but...More
Response from InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder SpringsResponded April 5, 2018
Thank you for your review. It is nice to hear that you have had pleasant experiences with staying at our hotel. We hope you continue to visit us and we will see you next time.
The lobby is a hot mess, so be ready for that. You will dodge construction material. Other than that, the staff is friendly, the check-in and check out was smooth, and the rooms are fine for this price range. The rooms have Kuerig machines, so...More
Response from InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder SpringsResponded April 6, 2018
Thank you for your review. We hope to have the lobby renovated soon. We do offer a K- Cup selection in the room with coffee and tea. We appreciate your feedback and look forward to your next visit.
clean rooms, breakfast like most hotel foods; could get my room really cold and I love that for sleeping. quiet. staff friendly. close to eating establishments; access to shopping mall. address is austell, not powder springs.
Thank Patricia M
Response from InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder SpringsResponded December 12, 2017
Thank you for your review. We appreciate your business. It's funny our hotel has an Austell address however our neighbor's next door are Powder Springs and at the end of the road it's Marietta. It can get confusing sometime.
The hotel was clean, the staff were professional and friendly, and the hotel is close to stores and restaurants. If you like Zaxby's it's in walking distance. We had a king suite. It was large, clean, and actually very nice. Im glad I decided to...More
Response from InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder SpringsResponded November 27, 2017
Thank you so kindly for your review. I have shared your comments with the team.