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Quality Suites

2.5 of 5
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70 Wallace Martin Drive, Hinesville, GA 31313 (Formerly Comfort Suites)
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1 room 1 adult
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30 Reviews from our TripAdvisor Community

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williebar
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I would never stay here based on the rude and rushed attitude of the girl who answered the phone. I simply wanted some prices and I was told 59.99 for a king 69.99 for a queen and then was basically hung up on. I'm not sure if she was busy or what, but this type of attitude will certainly lose... More 

Helpful?
Thank williebar
Rocky Mount, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 11, 2015 via mobile

I won't lie.... my first encounter was shocking. Literally..... I hit the buzzer out front and I think I scared the attendant out of her chair. We checked in at 3:30 am so she probably wasn't expecting us. Got our room quickly and off to bed. Woke up to a great continental breakfast and off we went. It was obvious... More 

Helpful?
Thank Kupkakery
Days Inn H, Guest Relations Manager at Quality Suites, responded to this review

Dear Kupkakery, Thank you for sharing your comments regarding your recent stay at the Quality Inn & Suites, Hinesville GA. Your feedback will be shared with the team to serve as recognition and encouragement; as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, Rk Patel... More 

Huntsville, Alabama
2 reviews
1 of 5 stars Reviewed September 5, 2015 via mobile

Within the first couple minutes of being in the room my mom found a roach in the bathroom. I called the front desk several times and no one answered. So I walked to the front desk and the front desk person was talking on her personal cell phone. She didn't acknowledge my presence and continued her conversation about her mom... More 

Helpful?
Thank Brittany H
Days Inn H, Guest Relations Manager at Quality Suites, responded to this review

Dear Brittany, It is very unfortunate that your experience with us was not as pleasant as you expected. We really do appreciate your concern, especially the fact that you alerted us to the cockroach incident prior to your departure. Management was informed after you checked out and a Pest control company (ECOLAB) was already contracted to attend to the issue.... More 

Travelers are raving about these Hinesville hotels

Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 24, 2015 via mobile

I've visited this property 4-5 times over the past year and unfortunately the hotel appears to be in a downward spiral. This visit, the staff wasn't cordial and on checkout, the front desk clerk was busy visiting with her significant other. This has happened to me on a previous visit. This hotel is in a great location and offers good... More 

Helpful?
Thank GeorgiaTopdog
Days Inn H, Guest Relations Manager at Quality Suites, responded to this review

Dear Georgia Topdog, I'm very sorry that you've taken away such a poor impression of our property, and I apologize for the Front Desk behavior. Just want to inform you that we are working on both situation. At the conclusion of the renovation our property will have the amenity such as Microwave, Mini Refrigerator, Iron, Iron Board , Coffee Maker... More 

Rio de Janeiro, RJ
Level Contributor
119 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed July 22, 2015 via mobile

Hinesville do not have nothing special and if you can pay more for long stay you really need to change for other hotel. But if you like to sleep in a clean and good room that is a good option. Tge breakfast is fine. The room and the beds confortable. A little bit overpriced for the old horel that it... More 

Helpful?
Thank jorgeotavio
Guest R, Guest Relations Manager at Quality Suites, responded to this review

Dear Jorgeotavio, I am glad to hear you found our rooms clean and comfortable. I understand how necessary Elevator is in multiple story building, but unfortunately the hotel was originally designed without elevator and its very hard to make that change now. I hope you will give us another change to earn your business next time you are in the... More 

Beverly Hills, Florida
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 19, 2015 via mobile

This hotel is recently renovated and you can tell. New paint new carpet, it's very nice looking. The beds are comfortable and no signs of bugs that the other reviews say. Only issues were the carpets in the hall were pretty bad. Definitely need to be thoroughly cleaned. The room carpets were nice but the hallway was horrible. Other issues... More 

Helpful?
Thank ShamrockSoldier
Guest R, Guest Relations Manager at Quality Suites, responded to this review

Dear ShamrockSoldier, Thank you for taking the time to tell us about your experience at the Quality Inn & Suites, Hinesville, GA. Your feedback is very important to us. At Quality Inn & Suites, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address... More 

1 review
1 of 5 stars Reviewed July 4, 2015 via mobile

as I walked out of my moms room ,to go back in my room we saw a roach which we killed instantly, told the woman she brushed it off like that's normal. Later that night while I was in my room I saw a dead roach on the corner in the door. I feel like hotels are supposed to be... More 

Helpful?
Thank jane8586
Guest R, Guest Relations Manager at Quality Suites, responded to this review

Dear Jane, Thank for allowing us to earn you valuable business . I am extremely sorry for an inconvenience due to roach in your room. We do have nationally recognized pest elimination company that treats all room on timely manner. I will discuss your issue with the them to resolve the issue. Hope to earn yours and your mother valuable... More 

ALBANY
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 28, 2015

We recently stayed at this hotel because everything else was booked. I used my card to hold the room until we arrived which I paid cash after we got there. The clerk Valerie ran my card and debited my account. When I called and spoke with Gm Ms .Simmons she informed me that was hotel procedures. I told her that... More 

Helpful?
1 Thank MARION T
Cleveland, Ohio
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2015

My husband and I traveled to Georgia to visit my son before he was deployed. We stayed at the Quality Suites. The hotel was clean and nicely renovated. The rooms were clean and spacious. Pool area was nice as well. Breakfast was complimentaryand nicely displayed and nice variety -- some days there was pancakes, other days there was waffles, cereal,... More 

Helpful?
Thank vmsod
Livingston, Texas
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 18, 2014

We stayed in room 121. An earlier review here, July 6th, mentioned some 'faults'. Well those faults were still unattended to on the 17th of October. We had intended to extend our stay for several day. However the bathroom was a sorry example of how not to present a hotel bathroom. So we moved one up the road. Friendly staff... More 

Helpful?
1 Thank bruce t
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