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Alpine Valley Inn - Helen

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71 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Atlanta, Michigan
Reviewed 3 days ago NEW

For a clean room, comfortable bed, price and amazing customer service, the ALPINE VALLEY INN cannot be beat. Hotel has been undergoing renovations since last year. 'No' does not exist in the vocabulary of the great young couple who now manage the place. It was so enjoyable over Thanksgiving, that we have stayed two additional times since. And we will...

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Helpful?
Thank mrskarenneal
Mary S, Guest Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Thank you for the warm review of our hotel. We are pleased you enjoyed your stay with us, and we are even more thrilled the hotel accommodations and amenities made your stay memorable. We hope the rest of your trip went well, and we look forward to welcoming you back in the future.

Atlanta, Michigan
Reviewed January 1, 2017

New management (husband and wife) went out of their way to make our sneak away long weekend as comfortable and romantic as possible. Always said 'yes, sure, absolutely' to whatever we asked. We were never told no. All rooms have been renovated, and outside updates like painting are being done now. It's quaint so the aged outside look doesn't bother...

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Helpful?
1Thank mrskarenneal
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Karen, Thank you so much for taking the time to leave such a kind review. We truly just want our guests to really enjoy their time spent at Alpine Valley Inn, and we will do whatever we can to make the experience as wonderful as possible. Thank you again for staying with us, and we look forward to seeing you...

Reviewed November 4, 2016 via mobile

This is a nice hotel for the price, if you can get a jacuzzi room. Its located as soon as you hit Helen, GA coming from the South. About a 15 min walk from downtown where all the shops are. They have new management which are very friendly and it was an easy check in. I will keep this place...

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Helpful?
Thank Matthew C
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Matthew, Thank you for providing feedback about your stay. We are thrilled to hear that you enjoyed yourself, and look forward to seeing you next time your adventures bring you to Helen, GA.

Englewood, Florida
Reviewed October 18, 2016 via mobile

Absolutely not a good choice. Premises are in total disrepair. Paint peeling ,outdoor carpet ripped and coming up cigarette butts everywhere. No security people actually spending the night in cars in parking lot. Our friends got to there room late Saturday night and there was someone in the room. Not checked in just a trespasser looking for a place to...

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Helpful?
Thank kimgville
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Thank you for your feedback. This is certainly not our standard. These issues will be addressed with our team, and we will work diligently to assure this never happens again. We look forward to earning your business again in the future.

Chatsworth
Reviewed August 29, 2016 via mobile

If all you need is a place to sleep during your visit to Helen, then this hotel would be perfect, but don't expect breakfast or wifi. The rooms were clean, but they didn't have a trash can. We had a smoking room, but no Ash tray...

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Helpful?
Thank Brittany R
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Brittany, We are so appreciative of your feedback. Our property is not able to offer breakfast or wifi at this time, and we apologize for any inconveniences this may have caused. Our housekeeping staff has been notified about the missing trash can and ash tray. Thank you for your patience, and we look forward to bettering your next experience with...

Boca Raton, Florida
Reviewed August 28, 2016 via mobile

Same as other reviews. Reservations are a joke. We booked multiple rooms a month in advanced and then a couple days prior to check in receives an email that they overbooked and sorry about your luck. We then had to cxl other rooms and we're now without a hotel days before a holiday weekend. What terrible customer service.

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Helpful?
2Thank per4mance
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, We are so sorry about this inconvenience. When a room is reserved through a third party site, there is always a slight chance that the property has been overbooked by that third party. We are in the process of working together to ensure that this does not happen again. Thank you for your feedback regarding this matter.

Lafayette, Indiana
Reviewed July 31, 2016 via mobile

One of the most difficult things to do in Helen Georgia is to find a decent budget hotel deal on a Summer weekend. If you are not looking for luxury but basic accommodations for a budget price in a tourist destination, then Alpine Valley Inn is the place. Have I paid more n stayed in better? Sure. From Dubai to...

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1Thank globegysy
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Your feedback is priceless to us. Thank you so much for your kind words. We are glad that you had a pleasant experience, and hope to see you again next time.

Rome, Georgia
Reviewed July 30, 2016 via mobile

Every thing was good. The rooms were clean. They called and ask what time I was checking in and had the air on for us when we got here. The only complaint I had was we had no wash rags to take a shower. Went to office and they were all out of wash rags. And the ice machine was...

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Helpful?
Thank Alleycat0827
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, Thank you for the feedback about your recent stay. We are thrilled that you enjoyed your visit, and appreciate your comments about the housekeeping and vending. This has been sent to management to review. Wishing you safe travels!

Gainesville, Georgia
Reviewed July 20, 2016 via mobile

My family and I stayed here for a couple nights. The kids loved the pool. Rooms had nice flat screen tvs. Employees were awesome and very helpful. Housekeeper was helpful and gave is extra towels and toiletries. Great place for a great price.

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Helpful?
Thank bug0484
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Dear Guest, We are happy to hear that you and your family enjoyed your time with us. Thank you for your feedback, and we look forward to seeing you next time.

Reviewed July 11, 2016 via mobile

We're to begin...we stayed in room 107...no refrigerator or microware so drinks that we brought couldn't even be put on ice bc they had a broken ice machine that's no longer is in use., no clock,phone,coffee pot, had 2 towels 2 washcloths 1 which was dirty...no wake up calls....door was broken...no turn down service so when we got back to...

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Helpful?
1Thank Amanda W
Mary S, Public Relations Manager at Alpine Valley Inn - Helen, responded to this review

Amanda, We sincerely apologize for the issues that you experienced during your time with us. Our management staff has been notified in order to make the necessary adjustments. We hope to have the opportunity to better your next stay with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Alpine Valley Inn - Helen

Address: 749 Brucken Strasse, Helen, GA 30545-3606
Location: United States > Georgia > Helen
Price Range: $94 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Alpine Valley Inn - Helen 2*
Number of rooms: 32
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Questions & Answers

Here's what travelers have asked, with answers from Alpine Valley Inn - Helen staff and other travelers.
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Bryson City, North Carolina
7 months ago

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Questions? Get answers from Alpine Valley Inn - Helen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Clean...quiet...GREAT beds. Exceptional service especially for those that are handicapped!”
mrskarenneal, 3 days ago | Read review
“Room 106 - Community Center across the street offers great coupons to save even more money!”
mrskarenneal, Jan 1, 2017 | Read review
“Choose a different hotel!”
CalebJ896, Nov 10, 2015 | Read review
“LOL - There are no good rooms!”
LHPBaseballmom24, Jan 19, 2015 | Read review
“We do nota recommend the place, in our second room we had, water cups from Days Inn, ice bucket from Econo Lodge,.the ticket one saids.."Rodway Inn", the check in paper saids "Alpine Valley Inn" People screening at all hours, police call in. NO not a good place to be.”
  • shower curtain mold
686rosam, Dec 27, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question