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Traveler (46)
Room & Suite (41)
Pool & Beach (2)
Overview
  • Excellent50%
  • Very good23%
  • Average13%
  • Poor3%
  • Terrible11%
Travelers talk about
“no elevator”(12 reviews)
“main street”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Private Balcony
Breakfast included
All hotel details
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Reviews (127)
Filter reviews
125 results
Traveler rating
60
28
17
5
15
Traveler type
Time of year
LanguageEnglish
60
28
17
5
15
Show reviews that mention
All reviewsno elevatortroll restaurantmain streetqueen bedroomoverlooking the riverroom was cleanlight sleeperdowntown helenlocation was perfectyear anniversarywalking distance to everythingmemorial day weekendwould definitely stay here againan older hotelup to datea wonderful staybalcony
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1 - 5 of 125 reviews
Reviewed 1 week ago

The castle inn is by far the cleanest rooms we have stayed in. We loved the king room over looking the river. check in was easy and the staff were very helpful. The bed was soft and comfy the rooms smelt clean and looked clean....More

Thank kyla B
Reviewed July 17, 2018 via mobile

They helped my husband get flowers for our 10th year Anniversary it was beautiful, the staff was very helpful, clean and nice hotel in the middle of the square so we were able to walk everywhere, perfect view of the river and downstairs we have...More

Thank ValcoxPhotography
Reviewed June 30, 2018

Upon arrival, we noticed that the hotel was very dingy and in need of TLC. When we got to our room, the pillow shams and comforter were visibly dirty. You could tell they hadn't been washed in quite a while. After we removed the pillows...More

Thank ranger4790
Reviewed May 28, 2018

The man at the check-in was very nice. The room was in poor condition. The "updates" were merely a bandaid on a very old place. The carpet was disgustingly dirty, the door frame was half painted, there was a hole in the bathroom door, no...More

Thank A L
Reviewed March 30, 2018

The room was very clean, the bed was comfortable and I enjoyed sitting on the balcony in the evening people watching and reading a book. However, I am a very light sleeper, and if you are too, I would advise getting a room on the...More

Thank MJStrider
View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
$89 - $139 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
Details
Price range
$89 - $139 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (46)
Room & Suite (41)
Pool & Beach (2)
Questions & Answers
Ask a question
Lynn E. T
October 16, 2016|
AnswerShow all 4 answers
Response from CastleInnHelen | Property representative |
I am sorry we don't have any handicapped rooms. All of our rooms are on the 2nd floor with stairs access only.
0
Votes
Sheryl C
April 27, 2016|
Answer
Response from 2travelforfun | Reviewed this property |
They probably use the standard 10% rate. If I remember correctly we used AAA and they are usually the same. Good luck :)
0
Votes
Wendy H
October 3, 2015|
AnswerShow all 2 answers
Response from CastleInnHelen | Property representative |
We can check you in at any time. If it is after hours you just need to give us a call and we will set it up for you. Thank you Debbie Office Manager
0
Votes
Room Tips
"Choose a room over the river or main street. and be prepared to walk up stairs no eleavtor."
kaylab946
2 million years ago
Read review
"No elevators."
al629
2 million years ago
Read review
"Street side is obviously the best view but the view from the rear is not bad, just not as much to see and..."
231timj
2 million years ago
Read review
"207 was a great private room with balcony and river view"
browningk1
2 million years ago
Read review
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