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Country Inn & Suites By Carlson, Helen

#1 of 20 Hotels in Helen
Certificate of Excellence
GreenLeadersBronze level
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587 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Darlington, SC
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband & I recently stayed at this hotel while vacating in Helen, Ga. and surrounding areas. Our room was very clean and comfortable! The bathroom had a very spacious vanity which is needed when there is more than one person. Breakfast consisted of several choices of foods. They were all good! One of the ladies in the kitchen, Charlene,... More 

Helpful?
Thank BarbDarlington_SC
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear BardDarlington_SC, Thank you for taking the time to tell us about your recent stay here with us in Helen, Georgia. We are thrilled to hear that y'all had a good time. I will be sure to tell Ms. Charlene your kind comments, we are so blessed to have her working with us. We hope to see y'all again soon!... More 

Marietta, Georgia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my third visit to this hotel. It is in a good location in a nice part of town. I like this hotel, the staff is nice and it is very clean. It is undergoing remodeling I just hope the following issues are being addressed. I was in room 201 I don't know if it had been remodeled yet... More 

Helpful?
Thank happymawmaw
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear happymawmaw, Thank you for taking the time to tell us about your recent stay here with us in Helen, Georgia. We are currently remodeling the guest rooms, unfortunately this does take quite a long time especially with our busy summer season. I will address the concerns you had with room 201 with my General Manager. About the outside and... More 

Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

An 'assistant manager' checked us in. Instead of focusing on our check in, she kept on interrupting me and interjecting unsolicited comments to another guest's check in. If you want a quiet night's sleep, it might be a good idea to avoid this hotel on the nights that the next door bar is busy. It occurred on Saturday night for... More 

Helpful?
Thank Richard H
cx_heln, Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear Richard, I can not express how sorry I am with the issues that you mentioned. I will address each and everyone of these. I take customer service very serious. Each and every person that walks through our door is like family. I am so very sorry that you did not receive this experience with us. Helen does have a... More 

Dallas, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean, nice, great location. Would definitely stay here again. Highly suggest tubing the river. Enjoyed the shops. Troll tavern is an excellent restaurant. Take the hike to see Anna Ruby Falls, it's beautiful.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 544tara
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear 544tara, Thank you for taking the time to tell us about your recent stay here in Helen, Georgia. I am thrilled to hear that y'all had a good time and we hope to see y'all again soon. Thanks, Emily Adams Guest Relations More 

Fort Lauderdale, Florida
Level Contributor
130 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is a bit tired and is in Need of some upgrading. You could also hear your neighbor's doors when slammed shut. Our bathroom was not very clean, and different paint Colors were on the walls (looked like someone was trying out paint Colors). Location is OK - about a 10 Minute walk to "downtown" Helen.

Helpful?
Thank Danella23
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear Danella23, Thank you for taking the time to tell us about your recent stay here in Helen, Georgia. We appreciate your feedback as it helps us to fine tune our hotel. We are currently renovating the entire hotel, unfortunately this is a year long process and is taking us a little longer to finish due to the busy summer... More 

Birmingham, Alabama
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very comfortable hotel, from the friendly staff to the cozy lobby (with fresh baked cookies and fireplace) to the spacious, clean and quiet guest rooms, convenient to everything in town...and all at a reasonable price.

Helpful?
Thank mdfree2153
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear mdfree2153, Thank you for taking the time to tell us about your recent stay here in Helen, Georgia. We are thrilled to hear that y'all had a good time! We hope to see y'all again soon. Thanks, Emily Adams Guest Relations More 

Columbia, South Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Friendly staff- all of the employees we encountered were pleasant and welcoming. The room was clean, recently updated and the bed was comfortable. The complimentary hot breakfast was a plus. We would stay here again.

Helpful?
Thank Audrey G
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear ALGnSC, Thank you for taking the time to tell us about your recent stay here in Helen, Georgia. We are thrilled to hear that y'all had a good time. We hope to see y'all again soon. Thanks, Emily Adams Guest Relations More 

Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very, very good place to call home for a few days, clean, nice all around............. Will stay there again and again. Close to everything.Very fine people always ready to help........ They understand that you are the customer

Helpful?
Thank Leroy P
cx_heln, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Dear Leroy P, Thank you for taking the time to tell us about your recent stay here in Helen, GA. We are thrilled to hear that y'all had a good time. We hope that y'all will come stay again soon. Thanks, Emily Adams Guest Relations More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Helen

Address: 877 Edelweiss Strasse, Helen, GA 30545
Location: United States > Georgia > Helen
Price Range: $110 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn & Suites Helen Hotel Helen
Country Inn And Suites Helen
Country Inn Helen
Helen Country Inn
Hotel Style:
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
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