Family of 4 - 2 adults - 2 teens (boys). 2 rooms - 1 lake view, fireplace and dog friendly, 2nd room - across the hall 2 queen beds for teens. Perfect setup and the hotel was great at working with me making reservation and on arrival date getting our rooms close together. We try to take a family getaway just before Christmas each year to take a pause on the craziness of December. 2019 we went to NY and boys were disappointed that wasn't an annual thing! We live 1.5 hours away from this property and given it was dog friendly, it seemed an easy choice for our family and golden doodle. Arrival - valet was very busy but acknowledged us right away. We had golf clubs to stow and they took care of those and loaded luggage on a cart. 1 room was ready, the early was not (early check in) so we all checked into the one room which was luckily my room which was the dog friendly room. Great view and first floor access to the lawn and view of the lake. Patio area nice and perfect for dog owners. Unfortunately our pup wasn't as excited over our arrival as we were and voiced her disagreement when we tried to leave her in the room to explore the property. We conceded and brought her with us to explore. Fair enough - we had just arrived and she wasn't settled yet We decided to have apps and drinks on the patio just off the lobby since we could have them there with dog in tow. ordered drinks from bar just off lobby which was operating but at half capaciy - no issue for us as our drinks were to go since having on the patio. All good given it was a very nice day. Ordered wings and trout? dip too. Wings - apparently excellent as boys devoured and trout dip - not so much. Bourbon and coke - apparently excellent too as hubby consumed a few and I had the ginger something drink, very tasty and excellent service. Made our way to the pool and boys actually swam in pool for few min. Mind you it was December 22 but pool was heated. Promptly moved to hot tub and joined others visiting while our pup continued to settle and play with another dog visiting. Dinner reservations were at 7 for Gabys however pup wasn't keen on being left in room yet and let us know. Quick call to rest and they arranged for us to bring our dog and sit on the dog friendly patio. Now temps were in low 50's at this point so this was a little concerning but they did an excellent job of bringing over heaters and a dog bed and a basket of toys. The food totally exceeded expectations and service was good too. 2 days later we were totally happy we chose the Ritz and kids even commented that this was one of our best trips yet. We did squeeze in Linger Longer, a round of golf and a visit to the shooting grounds - highly recommend. Short trip but excellent experience. One note about Covid protocal - they did require a mask and one day my 14 yo was running late getting ready for dinner so we left him and told him to meet us in the lobby. I had his mask and between the time he left our room and made it to the lobby he was asked 3 times if he had a mask by staff. They are taking it seriously and appreciate their efforts in keeping everyone safe.…
How I loved this resort. Had the pleasure to stay at my first Ritz Carlton at Lake Oconee GA. This place is beautiful, the grounds are perfect. We are celebrating our 4 year wedding anniversary and have been treated awesome by everyone we have met. We were also presented with Champagne and chocolates. The resort details are pretty and the view of the lake from our balcony is priceless! Every place we went they acknowledged our Anniversary. The pool was spectacular. A special shout out the Heath in loss prevention - we left something very important and when we called he got right on it and found it - we are so grateful for him and all the staff. Highly recommend
The policy of Ritz-Carlton is at indoor restaurants and the Club Lounge specifically that patrons must wear masks unless they are seated at their table. This policy is not enforced. I went to the front desk personnel, pointed this out, and was given excuses why they wouldn't ask patrons who were just sitting talking in the lobby to put their masks on. I reminded the personnel we are in a pandemic, but they were unimpressed. Also, the spa personnel are not COVID tested. They wear masks and patrons are kept separated, all which are good. Our suite was lovely, the food is great, and people were friendly. Once Ritz-Carlton is not responsible for enforcing COVID policy, this resort is a treasure. I have been here before COVID. I am disappointed they play fast and loose with my life. Shame on them.…
I recently spent three days and two nights at the resort on a girls' getaway. From the moment we pulled into the drive until we departed, we were able to relax and enjoy our vacation, carefully curated by the RC staff in a way that was approachable, friendly, and most of all, thoughtful. The little touches, including the option for cold or room temperature bottles of water at the valet desk and the frequent check ins by housekeeping to see if we needed any additional towels, blankets, toiletries, or waters left us wanting for nothing. The staff was only too happy to accommodate special requests, like the delivery of additional s'mores packets to our room when we missed the communal s'mores experience. Many of the staff members remembered us throughout our stay and spoke to us of personal details from prior conversations. Accommodations: We were upgraded to a lakeview room with an outdoor fireplace, which was heavenly. The beds are the softest I've ever slept in in a hotel, and the room was perfectly clean. Housekeeping was quick and efficient. We had one small issue with the fire pit on our second night (it stopped working); and engineering responded very promptly but was unable to resolve the issue that night. They got it working the next morning, and the property acknowledged the issue in an appropriate way. Resort grounds: The property is gorgeous and is festively decorated for the holidays in a very tasteful way. The property was not at all crowded even though there was a conference occurring, and social distancing was pretty easy to maintain. Most guests were very good about wearing their masks in common areas, including outdoor areas. The property is well maintained, and there were plenty of cozy spots to sit and enjoy the outdoors, as well as lovely walking trails. I wish I had more time to take advantage of all the property had to offer! Food/beverage: James at the Barrel Room deserves special mention--he made the very first old fashioned I actually enjoyed drinking. He was so kind and personable. The first night we were there, we arranged a fireside dinner at one of the Chimnea on the lake. Our attendant (I wish I remembered her name) was so delightful, picking us up from the Barrel Room after James called to let them know we were there, and regaling us with funny stories. She set everything up perfectly, and the three course meal was delicious, timed incredibly well, and again, very thoughtful. Likewise, our dinner at Linger Longer Steakhouse with Matt B. as our sever was great, as he kept the pacing of the meal steady, arranged for our transportation to be ready when we were, and provided great attentive service with good humor. Chase at Gaby's by the Lake was also a great server/bartender, scouring the property for special requests in an incredibly cheerful way. The only "shortcoming" regarding food and beverage was breakfast at Georgia's--the first morning, our server rang in my omlette incorrectly, and I decided to eat it since it took her forever to check back in and see if we needed anything (including salt and pepper). Our check was incorrect, and in general, she was rather inattentive. The second morning, service was improved during the buffet, but our server never reappeared to refill drinks. The food at Georgia's was fantastic, though, and I wanted to eat everything on the menu for breakfast. The Spa We participated in some spa treatments and I had the best 80 minute massage of my life with Lesley. She was funny, polite, and really listened to what I wanted out of the massage. It's an expensive service, but that's typical of a Ritz. Unfortunately, I do not think that the decor and atmosphere of the spa itself is worth the price--the locker room is quite dated and closed off, and even the hydrotherapy areas felt much like an afterthought. Overall, I loved this property and it was perfect for allowing us to have some privacy and lots of down time. I would be thrilled to return with either my girlfriends, my husband, or my entire family.…
Hotel is beautiful. Staff are the best! Lots to do on property includingoutdoor games (including corn hole, foos ball, ping pong). They have kayaks to use too. Some of the rooms had outdoor fireplaces. Hotel occupies a lot of land so you can walk the trails, sit by a fire, relax on the chairs facing the lake, or rest in a hammock. No reason to leave this resort. Food is excellent. Room was large and well appointed.
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