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GHL Relax Hotel Sunrise

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GHL Relax Hotel Sunrise
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1,417 Reviews from our TripAdvisor Community

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Showing 96: English reviews
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Brasilia/Df - Brasil
Reviewed yesterday NEW

It's one of biggest hotels in the island, and one with the best structure, including access to the beach. However, the building is under renovation and the rooms without view have a terrible musty smell and are very humid, specially the bathroom. After two days of being in one of these rooms, we were able to get a room with...

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Helpful?
Thank Cristiane_Brum
Bogota, Colombia
Reviewed 3 weeks ago via mobile

This is one of the worst hotel I've ever been. I could write 2 pages about it, but it's even not worth it. This hotel is the dirtiest one I ever seen, there is humidity everywhere, all the windows and the doors are covered with fingers traces, the employees (specially at the reception) are just unpleasant, you have hot water...

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Helpful?
Thank FloAroundtheWorld11
denver
Reviewed December 10, 2016

We got stuck on San Andres because our flight was cancelled to Providencia. We stayed at the Sunrise Beach and it was great. Very nice, very clean, hot water and an excellent breakfast. It was a last minute decision and they accommodated us quickly and efficiently

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Helpful?
Thank caljane17
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. Thanks for helping us evaluate our service. We are looking forward to your return soon. Sincerely, Nora Lucia Velasquez General Manager

Medellin, Colombia
Reviewed November 20, 2016 via mobile

Its obvious it used to be a very good hotel and it has all the potential to be the best hotel in the island, but it lacks maintenance. When I got there they gave me room 526, if you get that room RUN away, worst room EVER the view of this room is an awful roof and wall, it looks...

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Helpful?
Thank juand86
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

Santiago, Chile
Reviewed November 15, 2016

It has everything to be a great hotel, however they do not use the optimal location and its infrastructure is deteriorated. Sometimes less is more and you do not require a mega structure to provide a good service and live a good experience. Disappointed

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Helpful?
Thank claudia_copano
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

Reviewed October 13, 2016 via mobile

I went with my family to the hotel last month. I had traveled a little bit so i found a lot of uncomfortable things that made my travel stressful. I'll enumerate those: 1. We arrived to the hotel and we waited in the line to make the check in for an hour! There were 3 workers in the lobby and...

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Helpful?
Thank David Alejandro N
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Bogota, Colombia
Reviewed August 16, 2016

It's an outdated hotel that need a lot of maintenance. Rooms were not clean (shower full of hair), mold on lamps and doors, old furniture and not very good service. Check in took almost an hour because they didn't have credit card vouchers.

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Helpful?
Thank Jairo L
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Morro de Sao Paulo, BA
Reviewed July 2, 2016 via mobile

It's better outside than inside. Old towels, room has things to fix. Wet floor is really dangerous. Breakfast is ok. Staff are nice. Pool os nice. Snaks at pool, happy hour is great. They say this hotel is one of The best in The island, I doubt. The room is large and has 2 beds, a couple need and a...

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Helpful?
1Thank MonicaLancha
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

First of all give you thanks for the information you supply us, about the situations with the services offered by us. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and...

Reviewed June 8, 2016 via mobile

A good option with a medium budget. The pool is amazing. Hot tubes, gym and sauna. Not all attendants speak english, so prepare your spanish. Good breakfast with attentive waiters. A place for family and couples. Have a good time in this hotel.

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Helpful?
Thank Felipe Hideki I
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. Thanks for helping us evaluate our service. We are looking forward to your return soon. Sincerely, Nora Lucia Velasquez General Manager

Bogota, Colombia
Reviewed May 31, 2016 via mobile

With a perfect location, just by the beach it is so sad to see how outdated and poorly care this place is. The pool is on the dock, with perfect sunbathing location, but all the cheap boats with very loud music and hundreds of tourists are right beside you, so if you're looking for a relaxing place, look somewhere else....

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Helpful?
Thank JGVIANA
GHLHOTELSUNRISE, General Manager at GHL Relax Hotel Sunrise, responded to this review

Relax for GHL Sunrise family is important to know your assessment about our service. Every day we work to improve the quality of the hotel, making a commitment to exceed the expectations of our guests. We apologize sincerely for any inconvenience I caused him we could. Sincerely, Nora Lucia Velasquez General Manager

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
San Andres Island, one of the most fascinating and exotic places of the Colombian Caribbean, you find a resort and business unique in its category. GHL Sunrise Hotel has 170 rooms fully furnished and equipped with air conditioning, cable TV, telephone, safety box, hair dryer and minibar We have the Paradise Restaurant serving breakfast buffet from 07:00 -10:30, lunch buffet from 12:30 to 14:30 and Dinner buffet from 19:00 to 22:30. A la carte service and room service 24 hours. Restaurant Henrriette (in high season) with breakfast buffet and dinner buffet 7:00 to 10:30 and Dinner buffet from 19:00 to 22:30. Spectacular freshwater pool on the sea, exclusive beach, non-motorized water sports, diving Induction basic, basic induction windsurfing, sauna, jacuzzi, Turkish bath, gym instructor from 06:00 to 09:00 and 18:00 to 21:00 Monday to Friday, pool and beach towels, wireless internet in social areas courtesy of the hotel, nightclub Blue deep, Melon kiss karaoke bar,Park Point lobby bar and our bar Gaviotas at the pool . Cotton Cay Convention Center up to 500 people in auditorium. In the hotel lobby is located a responsive office that offers the following attractions: Island tour, ride to the Keys in boat, golf cart rental, bike rental, tour of the bay in boat, semi-submersible and aquanauts. ... more   less 

Additional Information about GHL Relax Hotel Sunrise

Address: Avenida Newball No 4-169, San Andres, San Andres Island, Colombia
Location: Colombia > San Andres and Providencia Department > San Andres Island > San Andres
Price Range: $140 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — GHL Relax Hotel Sunrise 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in San Andres
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Questions & Answers

Here's what travelers have asked, with answers from GHL Relax Hotel Sunrise staff and other travelers.
67 questions
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Questions? Get answers from GHL Relax Hotel Sunrise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take a room with the sea view, because they have windows that could be open.”
 of 5 bubbles Cristiane_Brum, yesterday | Read review
“Don't know because it was a last minute deal for us.. I would say ocean view”
 of 5 bubbles caljane17, Dec 10, 2016 | Read review
“It has rooms with sea view”
 of 5 bubbles claudia_copano, Nov 15, 2016 | Read review
“Best view is Ocean view”
 of 5 bubbles rcpm1, May 25, 2016 | Read review
“Higher floor rooms are the best. Ask for ocean view, you can get it for free.”
  • view from the room
  • Pool view from balcony
  • Panoramic view from our balcony
 of 5 bubbles CharlesValadao, May 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question