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Courtyard Atlanta Airport West

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Courtyard Atlanta Airport West
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190 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Level Contributor
6 reviews
3 of 5 stars Reviewed 6 days ago NEW

I was in town for business. Everything was great, the room was fantastic, and I was very happy. Then, chaos. The young lady working the front gave another guest a key to my room. There was this gentleman outside my door trying to get into the room. I advised the room was occupied and he went back downstairs. I called... More 

Helpful?
Thank Kyr A
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Courtyard and had a terrible experience with the two female servers Alicia and Jackie. They were disrespectful, rude, & unprofessional. They cussed at us and taunted us and I hope a manager contacts me to discuss this further. I'm a Marriott Rewards member and I wouldn't recommend this hotel because of the lack of service. They... More 

Helpful?
Thank Lexi R
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Bre and Jackie in the BISTRO has the best customer service I have had in months. They know how to interact with guess with the utmost professionalism a job dealing with a diverse group can bring. Their attention to detail and work ethics draws hotel guest into their realm of how to make working for others fun and unique. Bre... More 

Helpful?
Thank 937gmannnn
Pennsylvania
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived here late after our flight was delayed. They didn't have many rooms left and I was on the first floor. It was very noisy being right next to the street on the ground level. The bed was comfortable and the room was clean. The shower however, a different story. I could get no hot water the first night... More 

Helpful?
Thank nschw18
1 review
5 of 5 stars Reviewed August 20, 2016

Me-Me the nightadvisor for my check in was absolutely wonderful!! She was very kind, calming, and made me feel at ease after a long day of airport travel mayhem. My mom who booked the room for me that night raved on and on about how amazing Me-Me was by just speaking to her over the phone. Definitely a star employee.... More 

Helpful?
Thank Shonn M
Stafford, VA
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed August 17, 2016

The staff from the beginning from front desk to hospitality were very friendly and helpful. The room was clean and the extra towels and pillows were available upon arrival. The Internet was down briefly but restored quickly. The pool was not operational during our stay. A major disappointment. After being out all day, the first day of our stay, we... More 

Helpful?
Thank vixnva
1 review
5 of 5 stars Reviewed August 10, 2016 via mobile

Very nice place to have a good night sleep. As a trainer I like a place that have a gym so that I can get a good workout. Me-Me at the front desk always make sure a nice place was provided. She's very friendly and awesome. Definitely provided a comfort place for us!

Helpful?
Thank 20bootcamp
Katy, Texas
1 review
5 of 5 stars Reviewed August 8, 2016

It was after midnight my mother was stuck in Atlanta from a return trip visiting me in Houston, with her flight canceled and the line to see someone at customer service was hours long I called hotels all around the airport, all hotels were booked, My last attempt I called this location and Meme answered the phone. I explained the... More 

Helpful?
Thank hpb2167
Tampa, Florida
Level Contributor
3 reviews
2 of 5 stars Reviewed July 26, 2016

Front desk Customer Service should be addressed immediately. Requesting service should not take all day. No apologies from staff at front desk. Reservations not fulfill at the time of check-in. My reservation had been made months ago only to find the hotel was overbooked. Again no apology.

Helpful?
Thank babykit_10
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 29, 2016 via mobile

Another wonderful stay at a Marriott property. I have to give a big thanks to the staff that not only handled it travel group buy a family reunion over the same weekend. Check-in was quick and effortless, room was clean and roomy as I had the extended King. Bathroom was nice in size, had a refrigerator, coffee maker, ironing board/iron... More 

Helpful?
Thank Dre M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard by Marriott Atlanta Airport West is taking extraordinary steps to stay ahead of the changing needs of hotel travelers. The hotel will be undergoing a renovation making major improvements to enable our guest to enjoy an experience that promises greater comfort and enhanced productivity. We are taking great strides during the renovation to ensure our guests' comfort and continued satisfaction. While staying with us, take advantage of our close proximity to prominent area businesses, world-class attractions and the Hartsfield-Jackson International Airport (ATL)! Our comfortable rooms provide plush bedding and contemporary furnishings. Food service will be available during the renovation. Complimentary high-speed wireless Internet ensures you are never out of touch. Complimentary airport shuttle service will be offered throughout all phases of the renovation. Once the multi-million dollar renovation of all public areas is completed, the will reflect the Courtyard Refreshing Business design featuring the new Bistro Lobby. The redefined lobby to include media pods, complimentary Wi-Fi and a variety of seating zones that are ideal for everything from pop-up meetings to social gatherings. Enjoy casual seating will be featured throughout the lobby area and provide free WiFi connection. Guests will be able to enjoy high quality, healthy menu options for breakfast or dinner in The Bistro - Eat. Drink. Connect(R). Evening options will include snacks, cocktails, wine and beer so guests can unwind. ... more   less 

Additional Information about Courtyard Atlanta Airport West

Address: 3400 Creek Pointe Ave, East Point, GA 30344-8147
Location: United States > Georgia > East Point
Price Range: $126 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Atlanta Airport West 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Courtyard By Marriott Atlanta Airport West Hotel East Point
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