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Extended Stay America - Atlanta - Gwinnett Place

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Extended Stay America - Atlanta - Gwinnett Place
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Findlay, Ohio
Reviewed 1 week ago

I'm just going to get to the point - The room I was given wasn't even cleaned and ready. Walked right into a mess from the last occupants. We got there at a decent time of 6 PM, and so, the room should have been ready for us. So, I went downstairs to complain and was given a second room....

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Helpful?
Thank findlayboy
Reviewed August 1, 2016 via mobile

Normally a huge advocate for this chain for our business travel but this one was disappointing to say the least. They placed us in a handicapped accessible room which was very oddly laid out. The rooms are clearly marked non smoking- but there are numerous burns in the carpets, the tables, and even the bedding. The wood floors in the...

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Helpful?
Thank MNCole
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read that despite being checked in to a non-smoking room, there were burn marks on the carpet and table, old looking kitchen wood floor, food on the front of refrigerator and poor Wi-Fi. Please accept my apology. Your comments...

Duluth, Georgia
Reviewed July 18, 2016

I have been to many hotels in my time, but I believe this is far from the worst. This Extended Stay, for some is home, for some a place to stay overnight or the weekend. There isn't always a staff person at the front desk, but they do have a job to more than someone walking in the door. This...

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Helpful?
Thank AHappyCouple14
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again soon.

Reviewed July 5, 2016

Upon arrival when noone was able to greet me to check in. after waiting 20 minutes to check in, I arrived to a room that was dirty. The water was not hot and the bathroom had mold. The bed was hard, the pool was nasty and non functional, every washer and dryer had a out of operation sign and the...

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Thank Jehan W
Silver Spring, Maryland
Reviewed June 1, 2016

This is the worst hotel ever. I decided to locate a hotel late going into the holiday weekend and could not find any availability in the area and was force to stay at this hotel. The staff I encounter were very unfriendly, not helpful or motivated to be there. The hotel had a very bad offensive odor, the room was...

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Helpful?
Thank davisblojay
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the unfriendly nature of our staff, offensive odor and uncleanliness is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will guarantee great services as well as fresh rooms to...

Sapphire, North Carolina
Reviewed March 11, 2016 via mobile

Staying healthy is important to me. When we got in the room I just passed out to sleep. When I woke up I realize that there was mold in the room that creates a health hazard. Being around mold to me is like being around asbestos. So the lesson learned is just check your room before going to sleep. I...

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Thank Patrick H
Reviewed March 1, 2016 via mobile

Hotel was dirty. The staff was rude. No hot water. The water came out slow in the shower and tub. It took the staff all day and half night to get me fresh towels. Bed was hard. Don't stay there. Horrible

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Helpful?
Thank Jeffrey A
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms as well as quickly responding to guest needs. Thank you very much for providing us with your feedback. If you...

Saint George, South Carolina
Reviewed February 29, 2016 via mobile

There are two Extended Stay beside each other. I was unaware of this when I booked my stay. The location I stayed was the smaller and older. If I'd had the choice, I would have stayed at the bigger and newer location across the parking lot. The prices were cheap for the area. The location is great. Both are within...

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Thank S_Hazeltine
Duluth, Georgia
Reviewed November 24, 2015

I know I have read quite a few reviews, but everyone has their own opinion of expectations. I can honestly say, we have been here for some time and there have been a few instances where things were not what they could be. There are some areas in staff training that lacked professionalism, BUT they are working on it and...

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1Thank AHappyCouple14
Reviewed September 20, 2015 via mobile

By far the worst experience at this brand of hotel ever !! Staff is arrogant even when they are at fault and when you meet the manager it is evident where the staff gets it from! Room was Below part for this hotel chain. We were told after we checked in that hotel had breed restrictions that consists only of...

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Helpful?
Thank Tammy P
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Atlanta - Gwinnett Place

Address: 3390 Venture Pkwy, Duluth, GA 30096-4719 (Formerly Extended Stay Deluxe)
Location: United States > Georgia > Duluth
Price Range: $80 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Atlanta - Gwinnett Place 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Extended Stay Deluxe Atlanta-Gwinnett Place Hotel Duluth
Duluth Extended Stay
Extended Stay Duluth
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Atlanta - Gwinnett Place staff and other travelers.
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Questions? Get answers from Extended Stay America - Atlanta - Gwinnett Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“More sun-opposite side parking lot, less noise-closest to Venture Parkway. Check room BEFORE you sign! If it's not clean, TELL the staff!!”
 of 5 bubbles AHappyCouple14, Jul 18, 2016 | Read review
“Odd numbered rooms get more sunlight, higher room numbers are farther from noise of traffic, new beds and couches.”
 of 5 bubbles AHappyCouple14, Nov 24, 2015 | Read review
“The internet for free is slow a hot spot works better.”
 of 5 bubbles woodsfamily, Aug 20, 2015 | Read review
“There are non available at this location”
 of 5 bubbles 603stevenm, Jul 28, 2015 | Read review
“Don't stay here.”
 of 5 bubbles DCharlieNYC, Jul 25, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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