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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Gwinnett Place Atlanta
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 27 in Duluth
Location
4.5
Cleanliness
4.5
Service
4.5
Value
4.3
At the Sonesta Gwinnett Place Atlanta, you'll be within easy reach of the history and vibrancy of downtown Atlanta and a short drive from some of the most captivating and fun spots north and east of the city. And right outside your door, you will find ample options for shopping, dining, and entertainment. It's all thanks to our convenient and central location off I-85, northeast of Atlanta in Duluth, at the heart of vibrant Gwinnett Place. Relax at our unique indoor/outdoor swimming pool, with wading area suitable for kids. Enjoy a leisurely breakfast or long lunch at our casual restaurant - Grapevine Restaurant - where you'll find plenty of menu items infused with a southern flair. Visit ArtBar for local fare and libations. No matter the venue, our southern hospitality is always on the menu.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Kids stay free
Shuttle bus service
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish, Chinese, Czech and 1 more
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
94Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
1775 Pleasant Hill Rd, Duluth, GA 30096-4621
Getting there
Rental CarsSee all Duluth rental cars
1098Reviews13Q+A100Room tips
Reviews
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Most Recent
This was a horrible experience. I rarely take time to write reviews but others deserve to know. These are a few of the issues. There was only hot water in sink. The air didn't work. It was 77 when we woke up. The next day someone did come to repair. The TV didn't work. I was advised that they were working on the TV system. On the day of check out, there was no water in the hotel. Nobody reached out to advise that they were turning the water off. They turned off the water to the entire hotel without notice. We were not able to use shower or restroom or wash hands prior to checking out. When I expressed my concerns to front desk, they offered me a bottle of water. 5 years ago, this was a very nice place. It is now horrible. I will not be back.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this place
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Helpful
Response from Jeff Fuller, General Manager at Sonesta Gwinnett Place Atlanta
Responded 2 weeks ago
Lauren, please accept my apologies for the many things that did not work during your stay with us. We are a new management company with the hotel, with a daily focus on customer engagement. We are investing millions in the hotel to bring us back to that nice place. Your specific critique helps us to expedite and fix. Please consider returning to us on a future visit. Appreciatively,
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Hotel's Favorite
Never heard of the chain, it's world wide. Like the staff very friendly, professional and helpful. Observed their interactions with guests I was impressed. The room was nice not noisy although the hotel was to capacity with a teen party booked. This is a great place for wedding they have ballrooms galore. I did not sample the restaurant they only open Monday to Wed. It did need some updates, stains on carpet, rooms have outdated carpet. Sink was stopped up a bit. They came promptly to fix. Little updates will go along way in keeping them competitive. It's close to a lot of restaurants and bars in area. Liked the lobby area it had charging stations. I was please with my stay, wished they had airport shuttle but ride apps are good. Pleasant stay ☺
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Date of stay: March 2021Trip type: Traveled
Helpful
Response from Farlena Neal, Guest Services / Front Office at Sonesta Gwinnett Place Atlanta
Responded Oct 22, 2021
Dear 198pama, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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The worst hotel I have ever stayed in. Don’t know where to start. No hot water for showers. I have been here for 4 days with no one ever cleaning or even bringing new towels and wash rags. Had to go get my own towels and toilet paper. Bar closes at whatever time it feels like—never know the time. And on the last evening, I had some food delivered and needed silverware and no one could help me get any—front desk or anyone. I cannot find one good thing to say about this place. You should not waste your hard earned money here. Horrible Horrible Horrible!!!!
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Jeff Fuller, General Manager at Sonesta Gwinnett Place Atlanta
Responded 2 weeks ago
John, my apologies for the bad stay. I do appreciate your candor. As the new management company we have short and long term goals, in an effort to improve ratings. I was here 25 years ago, and know what it takes to bring it back. My goal is a wonderful rating in less than 1 year. Please try us again.
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Don’t get a room on floors 9-17. When elevators are down too bad. There is another set of elevators far away that only go to 1-8. Guest services not available and you can’t call down to main desk if there is a problem. Poorly staffed also. No ice bucket in room.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Jeff Fuller, General Manager at Sonesta Gwinnett Place Atlanta
Responded 2 weeks ago
Dear Laural: Please accept my apologies for the inconsistencies during your stay. Our elevators are completely repaired, and we are staffing to our occupancy forecasts. Please consider using us in the future, as we focus daily of making our hotel great again
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READ IN ITS ENTIRETY TO SEE WHATS HAPPENING AT SONESTA THESE DAYS! My husband and I are currently staying here for our last night but I could not resist writing my review before we left. The location of this hotel is amazing! But that is about all that is amazing about this hotel. The lobby area is nice and inviting but the staff is not. The hotel has a gift shop that is halfway stocked. We checked in on Friday. After getting our room key, we stepped into an elevator that made us very uneasy. The elevator looked like it had been torn apart: the doors stayed cracked open after closing, the emergency phone box was open, one of the ceiling tiles was pushed up, and that is just to name a few major things, but we had to use it because we are on the 17th floor. I tried looking for the Elevator Inspection Certificate card to see if it was safe but there was not one to be found. Rooms are super outdated. Before leaving the room this morning, we asked Room Service for more towels and new bed sheets. When we came back to the hotel tonight, we were greeted at the elevators by a long line because there is only ONE WORKING elevator. I looked for an Elevator Inspection Certificate card in this elevator and I FOUND ONE! The elevator had not been inspected since October 2020 and was due for another one in October 2021 (which is probably why all of the elevators are in need of servicing). When we got to the room, we could see that Room Service did not meet any of our requests. We called the front desk to get more sheets brought up to us and Bhatti at the front desk was very dismissive of us and told us to come down (17 FLOORS with 1 WORKING elevator) to get our own towels and sheets. As I was getting off of the elevator, I saw two other guests doing the same thing because room service never serviced their rooms. NOW THIS IS WHERE IT GETS FUN... As I waited 15 minutes for the elevator, I was talking to other guests and learned that people got stuck in one of the broken elevators on Thursday causing someone to hurt their hip. Apparently, there is new management that is simply just not handling things appropriately. Will NOT be staying here again and I do NOT and will NOT recommend Sonesta to anyone else. They should be giving guests discounts to stay here.…
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Date of stay: March 2022
Value
Location
Service
Room Tip: Do NOT book here or stay on the 1st floor so you don't have to get on the elevator
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Helpful
Response from Jeff Fuller, General Manager at Sonesta Gwinnett Place Atlanta
Responded 2 weeks ago
Dear Aliciadbs: Thank you for taking the time to critique your experiences last month. The elevators have been completely repaired, new landscaping is being planted, carpets professionally cleaned, and new management hired. We hear you and are making a difference. Please consider a future visit.
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Made arrangements to come to the hotel. Asked the person on the phone check in policy. Told them that weather was bad and I was enroute. When I arrived I was told that the system was Rebooting and that I had to wait 2 hours after being on the road for 11 hours during an ice advisory. When asked for a blanket to wait on the lobby, she said no but she would call me when the siren comes up. This room was paid for prior to arrival so I didn’t understand why it wasn’t available if in fact that it was paid for and the business was told at 1am that I was coming just bare with me ,” I'm not use to driving in your weather!” It was horrible treatment and I do not recommend and will not return. Who actually pays for a room and not show up? The lady said oh you would be surprised.
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Jeff Fuller, General Manager at Sonesta Gwinnett Place Atlanta
Responded 2 weeks ago
Dear JoWend: Thank you for your recent critique as it will be used for future training at the front desk. We are a new management company with a daily focus on improvement. Please consider coming back to us. Appreciatively,
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The provider answering the reservations line stated the hotel would provide shuttle to/from airport and breakfast which was not the case. The obviously were unaware of the rate given our group, so my decision to patronize this hotel was ill-informed. Additionally, the television service for many rooms it totally messed up in that channel numbers and content are not correct, we had NO NEWS FEED for 3 days. The staff tried several times to fix the problems but were unable. The staff again blamed the problems on the provider. KUDOS to Daisy, Farlena, & Skip for their efforts to satisfy the systemic Reservations and Television problems...Management should get busy!
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Date of stay: November 2021
Value
Cleanliness
Service
Helpful
Response from Farlena Neal, Guest Services / Front Office at Sonesta Gwinnett Place Atlanta
Responded Nov 15, 2021
Dear jimwT4063QQ, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thank you for the kind words of gratitude you received from Front Office team . If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely
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Daisy was so nice enough to get me the suite at higher floor so that view of the surrounding was beautiful. I had stayed at terrace level but wanted to change to higher floor so that I could see the sceanery.
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Date of stay: November 2021
Rooms
Cleanliness
Service
Helpful
Response from Farlena Neal, Guest Services / Front Office at Sonesta Gwinnett Place Atlanta
Responded Nov 9, 2021
Dear V7316CBpaulk , Thank you for the great review of our hotel and guest service you received from Daisy! We are glad that you enjoyed your stay and hope to see you again very soon.
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Extremely rude front desk all weekend. When they bothered to acknowledge you, they gave short answers and turned away. We pulled up to unload and were told we needed to move and couldn’t unload. The event was great due to the committee sponsoring-the hotel was terrible.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Farlena Neal, Guest Services / Front Office at Sonesta Gwinnett Place Atlanta
Responded Oct 21, 2021
Dear L8032JZdonnad, I want to sincerely apologize for the service you received here at the Sonesta Gwinnett Atlanta and ES Suites. It is our mission to give our guests outstanding service and I regret that we missed the mark with you. Hearing that we have fallen below standard is something we like to address immediately. I hope that you can forgive this inconvenience and not let it stop you from staying with us in the future. If you would like to discuss your experience further you may call me at 770-935-3855, or email me at fneal@sonesta.com
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Attention! The people who think about staying this hotel. You are NOT welcome unless you are the members of Amazon (yes, that Amazon). The main entrance is blocked by reception of the Amazon exhibition. The regular customers like you, will have to pull the heavy side door with your hands and enter the building even you have suitcases or carrying personal staffs on your shoulders. There's no enough cart available at main entrance area. (Maybe Amazon using). Again they don't care regular customers. Amazon only!
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Farlena Neal, Guest Services / Front Office at Sonesta Gwinnett Place Atlanta
Responded Oct 22, 2021
Dear Geese86, I want to sincerely apologize for the service you received here at the Sonesta Gwinnett Atlanta and ES Suites. It is our mission to give our guests outstanding service and I regret that we missed the mark with you. Hearing that we have fallen below standard is something we like to address immediately. During your visit to the hotel the main entrance was block off for a group in-house hosting a private event. This group was not apart of Amazon hiring event at the hotel. I hope that you can forgive this inconvenience and not let it stop you from staying with us in the future. If you would like to discuss your experience further you may call me at 770-935-3855, or email me at fneal@sonesta.com
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PRICE RANGE
$112 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott gwinnett place atlanta hotel duluth, marriott duluth, marriott hotel duluth, duluth marriott
LOCATION
United StatesGeorgiaDuluth
NUMBER OF ROOMS
300
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Claim Your Listing Frequently Asked Questions about Sonesta Gwinnett Place Atlanta
Which popular attractions are close to Sonesta Gwinnett Place Atlanta?
Nearby attractions include Pirate's Cove (0.6 miles), Studio Movie Grill (Duluth) (0.7 miles), and K1 Speed Atlanta (0.3 miles).
What are some of the property amenities at Sonesta Gwinnett Place Atlanta?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sonesta Gwinnett Place Atlanta?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Gwinnett Place Atlanta?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Gwinnett Place Atlanta?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta Gwinnett Place Atlanta?
Conveniently located restaurants include Breakers Korean BBQ - Duluth, Bahama Breeze, and Georgia Diner.
Are there opportunities to exercise at Sonesta Gwinnett Place Atlanta?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sonesta Gwinnett Place Atlanta have an airport shuttle?
Yes, Sonesta Gwinnett Place Atlanta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sonesta Gwinnett Place Atlanta?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Gwinnett Place Atlanta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Gwinnett Place Atlanta?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, and Czech.