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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

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#4 of 23 Hotels in Duluth
Certificate of Excellence
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Hilton Garden Inn Atlanta NE\/Gwinnett Sugarloaf
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487 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Reviewed 4 days ago NEW

Great, Friendly hotel staff. my daughter and I were attending a concert a half mile away and the weather was terrible and raining. ( The hotel provides a free shuttle to within five miles of hotel, but stops running at 11PM) They assured me if the concert ran past 11 They would have someone stay and pick us Up, -...

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Helpful?
Thank K1246KBsharonw
Augusta, Georgia
Reviewed 1 week ago NEWvia mobile

Stayed at this hotel and had some issues at check in. Called Corporate and they explained what I needed to know in better detail than the front desk clerk could. Moreover my stay in the room was ok. There were a lot of small things that seemed to be left undone, especially in a quality hotel brand like Hilton. Following...

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Helpful?
Thank SmartGenius
Madison, Georgia
Reviewed 1 week ago via mobile

I stayed here at this hotel for a work conference. I made the reservation in September online through the conference website. When I checked in with the check my business had given me to pay they told me that they would not take the check because their policy said you had to mail the check in fourteen days in advance....

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3Thank Leaf31
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Peachtree City, Georgia
Reviewed 2 weeks ago

Needs upgrading remodeling something- carpets couches tables sadly and old bed was comfortable TV didn't have a guide channel the staff said that was not part of the cable package..looking for movie had to flip through all channels sleeper couch was dated

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Helpful?
Thank tiffanyp814
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Nashville, United States
Reviewed 2 weeks ago

We really enjoyed our stay at this hotel for our son's hockey tournament. The staff was courteous and helpful at check-in and throughout our stay. Our rooms were clean and ready for an early check-in. We would recommend this hotel to any travel teams in town for tournaments.

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Helpful?
Thank Parker C
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience about Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf. I am happy to hear you find our staff friendly and welcoming, as providing outstanding guest service is a priority with all of our team members. We hope to have the opportunity to welcoming you back to our hotel in the future.

Norcross
Reviewed 2 weeks ago

One of the nicer HGIs in which I've stayed with very friendly staff and nice breakfast. My only complaint would be the lumpy king bed. Otherwise, it was a pleasant stay and quite convenient to the event I was attending.

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Helpful?
Thank Norcrosstravelgirl
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for reviewing the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf. Our guests frequently express their appreciation of the value that our hotel provides with free WiFi, fresh cooked made to order breakfast, and friendly staff. The next time you’re in the area, we hope to have the opportunity to welcome you back to the hotel again!

Ohio
Reviewed 3 weeks ago via mobile

The hotel was beautiful and the lobby was very inviting. Located close to our family. The staff always greeted us and chatted with me and my son, even if it was late at night. My only complaints were 1. That the bed was pretty hard...even after I "adjusted" it with the control and 2. Breakfast was pretty pricy. I know...

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Helpful?
Thank MrsCabes
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you so much for taking the time to submit your review regarding your recent stay at the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf near the Infinite Energy Center. Each of our team members take great pride in providing a superior guest experience for each of our hotel guests; we are delighted that you found exactly that. The next time...

Branchville, South Carolina
Reviewed 3 weeks ago

Very quiet property. Close to Mall of Georgia with lots of restaurants to choose from. Easy access to I85. The beds are adjustable so check your firmness. It take about 15 minutes for the eds to adjust. The room size was large and comfortable.

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Thank 971charlenen
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We appreciate you taking the time to share your experience about your stay at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf. I am very happy to hear you enjoyed your stay with us. We do hope that on your next travels to Duluth we will have the pleasure of being your host hotel during your stay.

Garner, United States
Reviewed 4 weeks ago

The hotel is clean and neat but some issues in the bathroom. The grounds and lobby are beautiful. The bed, worst I have encountered in a national chain including those that need renovations. It was not worth the price of the room.

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Helpful?
Thank Ed Y
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we're very sorry you did not have the experience you deserve. We will take your comments under consideration as we continually work to improve our guests’ experience. We hope you will consider staying with us in the...

Tucson, Arizona
Reviewed 4 weeks ago

Stayed a couple nights at this HGI. Comfortable room in a good location. A couple decent fast food places nearby and a few pubs close by. Easy to find off I-85. It takes about 40 minutes to get there from the airport in evening traffic.

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Helpful?
Thank Scott E
Tanveer D, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience while at the Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf. We are happy to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to our hotel in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

Address: 2040 Sugarloaf Cir, Duluth, GA 30097-4084
Location: United States > Georgia > Duluth
Price Range: $107 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta Ne/Gwinnett Sugarloaf Hotel Duluth
Hilton Garden Inn Duluth
Hilton Duluth
Hotel Style:
#2 Family Hotel in Duluth
#2 Business Hotel in Duluth
#3 Romantic Hotel in Duluth
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“They charge a $50 fee on your credit card and then remove it if no incidentals are used.”
 of 5 bubbles Revc2, Nov 2, 2016 | Read review
“I have only stayed there once.....not sure what to say...I always get high floors and in the middle of the floor.”
 of 5 bubbles S1161SJashleyr, Oct 31, 2016 | Read review
“Make sure you need or want that much room if you book a suite.”
 of 5 bubbles nashp2014, Sep 26, 2016 | Read review
“High floor”
 of 5 bubbles theicon3, Jun 30, 2016 | Read review
“Bar is actually the dining area and they set up the alcohol in the evening.”
 of 5 bubbles litetravlr, Mar 2, 2016 | Read review
5 of 5
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