during a power outage the desk staff completely ignored guests and seemed bothered to be asked what was going on .... they failed to put staff at each landing to inform guests so anyone who wanted to know what was happening had to go down the stairs (easier for some than others)…
Excellent hotel for business purposes, close in the vicinity of the Sugarloaf Mills shopping mall.Good service, breakfast is good but has limited choices. Rooms are quiet, clean and comfortable. Do not take a room on the 5th floor as they are more noisy due to the airco-units on…
Great service, great staff. I can't say enough about this hotel. I travel several times a month and this hotel is a star. Location is great, near by restaurants and great recommendations from the staff. As most of us know it is the staff that makes you feel appreciated and they…
The hotel lobby furnishings were old and very worn. The restaurant was out of several items on the menu, and had a very sparse breakfast buffet. The staff was pleasant and friendly, but the stay did not meet my expectations for a Hilton property.
We came for business trip and the front desk was short staff so I had to wait in line for awhile to get my room. You would think knowing that many people coming to your hotel more people would be on staff to help out
"DO not stay here"
"Avoid the first floor."
"Even though the hotel backs up to I-85, I didn't hear a lot of highway noise. The tree buffer around the hotel helps a great deal."
"I've never had a bad room!"