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Holiday Inn Express Atlanta W (I-20) Douglasville

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Holiday Inn Express Atlanta W (I-20) Douglasville
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Atlanta W (I-20) Douglasville
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Showing 85: English reviews
Orlando, Florida
Reviewed May 13, 2015 via mobile

This is a nicer than average HIE (we usually only stay at HIE when traveling). Clean, nice staff, comfy beds, good water pressure in shower, breakfast area clean and kept full. Downsides: only 2 open outlets in entire room. Hard to charge phones, computers, etc! Also, plastic toilet seat was smaller than the bowl, so if you sit, your cheeks...

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Helpful?
1Thank okietravelmom
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Okietravelmom, Thank you so much for taking the time to write this review. I would first like to thank you for rating our property 5 stars! I would like to apologize that your experienced issues in your room and would of loved to addressed them while you were here. I have addressed them with our management team and hope...

west georgia
Reviewed March 25, 2015

I had booked a motel that was closer to the meeting place where everyone was meeting. Was told by a good friend after I had booked that that place was trash and we, my wife and I, would not be happy with it. We had stayed at this Holiday Inn Express before and knew it was nice. The only complaint...

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Helpful?
Thank plumb102
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Plumb102, Thank you for taking the time to write this review. We are so glad that you decided to come and stay with us. We are pleased to hear that we met all of your expectations (except for the bar & band). We hope that you will come and stay with us again soon.

Dodge City, KS
Reviewed February 28, 2015

Our room (recently renovated) was exceptionally quiet and clean. Our check in was done by a friendly staff person who strived to make sure our stay was pleasant. The free wifi was appreciated. Several restaurants were close by.

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1Thank Kansastraveler73
Reviewed January 14, 2015 via mobile

Me and my family went to Atlanta for the weekend but we stayed in Douglasville the hotel is in a good location by a lot of eating places Walmart right behind it and got a mall and some more eating and shopping places the hotel was clean and nice breakfast was good and the staff was friendly I do recommend...

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Helpful?
Thank trayjr
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Trayjr, Thank you for taking time to share your feedback regarding your most recent stay with us. We are pleased to hear that our location met the needs to your family and that we were able to provide great service. We welcome you and our family to come and stay with us when in the area.

Charlotte, North Carolina
Reviewed December 18, 2014 via mobile

The hotel staff was nice but it all went down hill when we found a roach on the curtains the first night. You would think that was it right ? No wrong the second night we killed a roach in the bathroom. The lady at the front desk didn't seem shocked. She gave us 10% off our bill. Are you...

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Helpful?
3Thank Leah H
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Leah H, Thank you for taking the time to review our property/business. We truly value the opinions of our guest and we apologize that we did not meet your expectations. This matter has been addressed to our General Manager for further review. We ensure that this matter has been taking care of. If you would like to discuss this...

Hazlehurst, GA
Reviewed October 14, 2014

Recently stayed 2 nights at this hotel. Notified them of a very late arrival on the first night (1:30 am) and it was not problem. The front desk was staffed & check in was very quick. The room was spacious. The king bed was one of the most comfortable I have ever slept on in a chain hotel. The room...

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Helpful?
Thank HJDTourism
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear HJDTourism, Thank you so much for taking the time to write this review. We are pleased to know that you had a great overall stay with us. We welcome you to come and stay with us again when in the area.

Somerset
Reviewed September 27, 2014

This Hotel is well positioned for business or leisure in the Douglasville area. The room we stayed in was an adequate size but air conditioning units in both the room and hallway were noisy, along with a noisy fridge, was not conducive to a good nights sleep. After staying in other rooms at this hotel we can confirm that this...

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Helpful?
Thank CuriousKeith
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear CuriousKeith, Thank you so much for providing feedback regarding your most recent stay with us. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We apologize for the inconvenience you experienced due to the loud noise of the air conditioning. I have addressed these issues with our General Manager for...

East Riding of Yorkshire, United Kingdom
Reviewed September 17, 2014

We stayed for 3 night on our road trip in the Southern states. I was impressed by the staffs very good customer service. Shay in particular went out of her way to help us twice with a dodgy printer. The rooms were usual HIE having everything you would need for your stay, the only downside was that some refurbishment is...

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Helpful?
Thank Lipz268
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Lipz268, Thank you for taking the time to write this review. We are so happy that Shay and the rest of our staff were able to meet your expectations during your stay. We strive to ensure that all of our guest are welcomed and that your accommodations are as comfortable and relaxing as possible. We will address the concerns...

Mumbai (Bombay), India
Reviewed August 26, 2014

Stayed here 1st week of August for 2 nights. Location is very good. Lot many eating places opposite the hotel. Shopping places including Walmart just 3-4 mts walk away. Very close to the Interstate. Check in and check out was very fast. Hotel is clean, rooms are well maintained. Breakfast was good and well managed at all times.. Son drove...

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Helpful?
Thank proudly16
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Mumbai, Thank you for taking time to write this reveiw. We are so happy to know that you had a great stay. I would agree that our location is very close to lots of restaurant options as well has retail shopping. We are pleased to know that our hotel met all of your expectations and we welcome you to...

Midlothian, Texas
Reviewed July 29, 2014 via mobile

After reading the reviews, I had higher expectations for this hotel. On arrival at night, the parking lot and drive through entry were welcoming. The interior decor was a little aged in the lobby. Desk clerk was polite and got our keys quickly. Quite a few teens just "hanging out" in lobby/breakfast area. Elevators and hallways to rooms were dingy...

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Helpful?
Thank David W
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear David W, Thank you for taking the time to write this review. I would like to apologize that we did not meet your expectations. We are in the process of completing new upgrades to our property and would hope that you would give us another chance to make your stay as best as it can be.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 

Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Pkwy, Douglasville, GA 30134-4547
Location: United States > Georgia > Douglasville
Price Range: $111 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and other travelers.
2 questions
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Questions? Get answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very easy access off I-20”
 of 5 bubbles Rob326, Oct 27, 2016 | Read review
“I thought the rooms facing the back had better water pressure.”
 of 5 bubbles traveller62897, Jul 25, 2016 | Read review
“Only one floor doesn't have an ice machine.”
 of 5 bubbles plumb102, Mar 25, 2015 | Read review
“Ask for a recently renovated room.”
 of 5 bubbles Kansastraveler73, Feb 28, 2015 | Read review
“See Omar or his colleague while checking in. They will ensure that your stay is a good one.”
 of 5 bubbles drewclynch, Jul 17, 2014 | Read review
5 of 5
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