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Holiday Inn Express Atlanta W (I-20) Douglasville

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Holiday Inn Express Atlanta W (I-20) Douglasville
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Atlanta W (I-20) Douglasville
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Showing 82: English reviews
Philadelphia, Pennsylvania
Level Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 1, 2016

This is an aging property that offers clean rooms and the usual free breakfast. When I checked in the iced water dispenser was empty. It is close to the Interstate and a variety of restaurants, most of which are chains.

Helpful?
1 Thank happyflyer45
IHGService, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear happyflyer45, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the property being dated. We will look into these concern.W e... More 

Racine, Wisconsin
2 reviews
4 of 5 stars Reviewed March 28, 2016

Hotel was exactly what we expected. But when I checked-in we had to wait a long time because the transaction from getaroom.com did not come through (I had received a confirmation e-mail and my cc was charged). In summary, I had to pay again and I am still waiting for the original transaction to be reversed.

Helpful?
Thank Alvaro C
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

I am so sorry for the issue you experienced at check in because of Getaroom.com. Please feel free to call the hotel directly any time you need to make a reservation. We will be happy to take care of that for you so you won't have issues upon check in! We hope to see you again soon. More 

Anaheim, California
Level Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed March 27, 2016

I spent 2 nights here recently, and found this to be an acceptable budget type hotel that's a bit outdated, but mostly fine. Elevators frequently show wear first, and this place is the same - the carpet there is old and scruffy and worn. Hallways and public areas smell faintly smoky despite the "no smoking" policy - likely from smoke-imbued... More 

Helpful?
Thank TNTGL
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you for taking the time to share your review about our hotel. I am happy to share that we replaced the carpets in the elevators yesterday! We are also in the process of purchasing new equipment, including free weights, for the fitness room. I am sorry to find out that you were given expired toiletries, and have notified management... More 

Jacksonville, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 21, 2016

Although the staff was extremely helpful and courteous, this place did not look, feel or smell clean. We were only there for one night, so we didn't complain about the small leak in the toilet which caused a small pool of water to form between the toilet and vanity. By the next morning, however, about 40% of the bathroom floor... More 

Helpful?
1 Thank Carol M
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you so much for your great review about our staff. I am sorry, however, about the issue you encountered with your guest room. I am happy to let you know that we will begin a full renovation this year. I hope you will come back and give us another try then. More 

Birmingham, AL
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 31, 2016 via mobile

In town for an event at the Georgia Dome. Convenient to interstate, shopping and restaurants. We were able to check in way before time and was able to freshen up and relax before our event. Staff was courteous and accommodating. Room was clean and comfortable. Really enjoyed the stay.

Helpful?
Thank kimsxe
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Kimsxe, Thank you for sharing your feedback. I am please to hear that you had a great stay and that our staff, rooms and location served all of your needs. We hope that you will come and stay with us again when attending a event at the Georgia Dome! More 

Fairfield County, CT
Level Contributor
236 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed December 24, 2015

The best part was the lady at check in. Very nice. Rooms are decent. The gym is basic and needs a little work. Breakfast is reasonable. A good option for the value conscious traveler. Free WiFi is a plus.

Helpful?
1 Thank nodrama1
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Nodrama1, Thank you for taking the time to share your feedback regarding your most recent stay. We are glad that you had a great stay with us and we have addressed your suggestions regarding our gym with the General Manager.We hope that you will come and stay with us again when in the area. Thanks again! More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 2, 2015 via mobile

I would highly recommend picking another hotel. First we were told or room was a particular one and it wasn't, had to go back down. Second when we did get our room the refrigerator door would not shut and since we have a small child with milk and snacks that wouldn't work. Got another room across the hall and it... More 

Helpful?
1 Thank Michael C
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Michael C, Thank you for taking the time to write this review. I am , however, sorry to hear that you had multiple issues with your room. We always strive to provide the highest quality to our guest and and apologize that we did not meet your expectations. I do hope that you will give us another opportunity to... More 

Marietta, Georgia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 21, 2015

Great night stay and lovely breakfast buffet. Folks love the automatic pancake maker! Spacious up to date bathrooms and comfy beds. My only nitpick was that they didn't carry Cartoon Network, and I live my Adult Swim/Toonami. Otherwise great location to get to the Atlanta Metro area

Helpful?
Thank SpectreJon
Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 10, 2015

The staff was VERY friendly and hospital however this could not overcome the nature of the facilities. This hotel is badly in need of massive upgrades....from the elevators to the carpets, rooms, bathrooms and more. It's in too great of a location to not make the necessary updates. I will not visit again unless upgrades are made!!

Helpful?
1 Thank kbcarr
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear kbcarr, Thank you for being our guest and for taking the time to write your review. We appreciate your excellent rating towards our staff service and location. However, we’re sorry we fell below your expectations regarding the overall condition of the hotel. We take all feedback from our guests sincerely. It helps us gauge what we are doing right... More 

Douglasville, Georgia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 6, 2015 via mobile

Stayed here in an executive sweet for our ten year anniversary and often dream of going back. Helpful staff. Beautiful and comfortable room. Would undoubtedly stay here again! Extremely close to stores and restaurants. Very convenient.

Helpful?
Thank Kellie V
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Kellie V, Thank you for rating our property 5 stars! We are so glad that we made your anniversary stay a great one and that you were able to enjoy the local stores and restaurants around our location. We welcome you to come and stay with us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 

Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Pkwy, Douglasville, GA 30134-4547
Location: United States > Georgia > Douglasville
Price Range: $115 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn
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