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Holiday Inn Express Atlanta W (I-20) Douglasville

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Holiday Inn Express Atlanta W (I-20) Douglasville
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88 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Atlanta W (I-20) Douglasville
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Showing 85: English reviews
Tuscaloosa, Alabama
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 25, 2016 via mobile

This hotel was excellent in all aspect. It's very rare you find a hotel with everything in place. The staff was professional, courtesy, knowledgeable and very helpful and friendly. Eatery are located within walking distance and shopping located close by.I really enjoyed this stay and recommend to all. I definitely will stay here again.

Helpful?
Thank MRSIGMAMAN
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you for sharing your recent experience with us . We appreciate the 5 star rating! Our mission is to ensure everyone has the "home away from home" feeling and happy to hear that you were able to experience this. We welcome you to come and stay with us again soon. More 

Troy, Virginia, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 24, 2016

Room was spacious and climate control was easy. Good lighting and shades blocked light really well. Staff were very attentive and made us feel very welcome. Reservations were easy and check in was well organized and no hassle.

Helpful?
Thank Pamela R
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Pamela R, Thank you for taking the time to write this review. Our staff will be pleased to hear that wonderful things that you had to say about your customer service during your stay. We hope that you will come and stay with us when in the area. More 

Jackson, Tennessee
Level Contributor
243 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 20, 2016 via mobile

Overall this hotel was a decent place to stay. It was clean, fairly priced and the breakfast was on the pretty good. There did seem to be a lot of construction (I'm guessing) guys as guests there during breakfast. The front desk was very friendly on check-in/ check-out. The woman that checked me in didn't seemed very well versed about... More 

Helpful?
Thank Scott P
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Scott P, Thank you so much for taking the time to share your experience during your last stay. We are glad to hear that we met all of your expectations. We appreciate you letting us know about the agent that was unable to answer your question about the rewards program. We realize that being educated with the program is... More 

Philadelphia, Pennsylvania
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 1, 2016

This is an aging property that offers clean rooms and the usual free breakfast. When I checked in the iced water dispenser was empty. It is close to the Interstate and a variety of restaurants, most of which are chains.

Helpful?
1 Thank happyflyer45
IHGService, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear happyflyer45, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the property being dated. We will look into these concern.W e... More 

Racine, Wisconsin
2 reviews
Reviewed March 28, 2016

Hotel was exactly what we expected. But when I checked-in we had to wait a long time because the transaction from getaroom.com did not come through (I had received a confirmation e-mail and my cc was charged). In summary, I had to pay again and I am still waiting for the original transaction to be reversed.

Helpful?
Thank Alvaro C
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

I am so sorry for the issue you experienced at check in because of Getaroom.com. Please feel free to call the hotel directly any time you need to make a reservation. We will be happy to take care of that for you so you won't have issues upon check in! We hope to see you again soon. More 

Anaheim, California
Level Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed March 27, 2016

I spent 2 nights here recently, and found this to be an acceptable budget type hotel that's a bit outdated, but mostly fine. Elevators frequently show wear first, and this place is the same - the carpet there is old and scruffy and worn. Hallways and public areas smell faintly smoky despite the "no smoking" policy - likely from smoke-imbued... More 

Helpful?
Thank TNTGL
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you for taking the time to share your review about our hotel. I am happy to share that we replaced the carpets in the elevators yesterday! We are also in the process of purchasing new equipment, including free weights, for the fitness room. I am sorry to find out that you were given expired toiletries, and have notified management... More 

Jacksonville, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 21, 2016

Although the staff was extremely helpful and courteous, this place did not look, feel or smell clean. We were only there for one night, so we didn't complain about the small leak in the toilet which caused a small pool of water to form between the toilet and vanity. By the next morning, however, about 40% of the bathroom floor... More 

Helpful?
1 Thank Carol M
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you so much for your great review about our staff. I am sorry, however, about the issue you encountered with your guest room. I am happy to let you know that we will begin a full renovation this year. I hope you will come back and give us another try then. More 

Birmingham, AL
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 31, 2016 via mobile

In town for an event at the Georgia Dome. Convenient to interstate, shopping and restaurants. We were able to check in way before time and was able to freshen up and relax before our event. Staff was courteous and accommodating. Room was clean and comfortable. Really enjoyed the stay.

Helpful?
Thank kimsxe
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Kimsxe, Thank you for sharing your feedback. I am please to hear that you had a great stay and that our staff, rooms and location served all of your needs. We hope that you will come and stay with us again when attending a event at the Georgia Dome! More 

Fairfield County, CT
Level Contributor
241 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 24, 2015

The best part was the lady at check in. Very nice. Rooms are decent. The gym is basic and needs a little work. Breakfast is reasonable. A good option for the value conscious traveler. Free WiFi is a plus.

Helpful?
1 Thank nodrama1
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Nodrama1, Thank you for taking the time to share your feedback regarding your most recent stay. We are glad that you had a great stay with us and we have addressed your suggestions regarding our gym with the General Manager.We hope that you will come and stay with us again when in the area. Thanks again! More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 2, 2015 via mobile

I would highly recommend picking another hotel. First we were told or room was a particular one and it wasn't, had to go back down. Second when we did get our room the refrigerator door would not shut and since we have a small child with milk and snacks that wouldn't work. Got another room across the hall and it... More 

Helpful?
1 Thank Michael C
Devan S, Front Office Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Michael C, Thank you for taking the time to write this review. I am , however, sorry to hear that you had multiple issues with your room. We always strive to provide the highest quality to our guest and and apologize that we did not meet your expectations. I do hope that you will give us another opportunity to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 

Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Parkway, Douglasville, GA 30134
Location: United States > Georgia > Douglasville
Price Range: $112 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and other travelers.
2 questions
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Questions? Get answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very easy access off I-20”
 of 5 bubbles Rob326, Oct 27, 2016 | Read review
“I thought the rooms facing the back had better water pressure.”
 of 5 bubbles traveller62897, Jul 25, 2016 | Read review
“Only one floor doesn't have an ice machine.”
 of 5 bubbles plumb102, Mar 25, 2015 | Read review
“Ask for a recently renovated room.”
 of 5 bubbles Kansastraveler73, Feb 28, 2015 | Read review
“See Omar or his colleague while checking in. They will ensure that your stay is a good one.”
 of 5 bubbles drewclynch, Jul 17, 2014 | Read review
5 of 5
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