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Fairfield Inn & Suites Marriott

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20 Canyon Pkwy, Cartersville, GA 30121
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133 Reviews from our TripAdvisor Community

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Texas
Level Contributor
167 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stay here frequently for business. I am a Marriott rewards member and prefer to stay at Marriott properties. This hotel used to be top notch. Over the last year it has gone downhill on the housekeeping side. The staff is very friendly and they do everything to make your stay comfortable but the housekeeping throughout the hotel must improve.

Helpful?
1 Thank badman525
ManagerX1, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your stay and for your detailed review. Please accept our apologies for the housekeeping issues in your room. We have inspection procedures in place to keep this from happening, so I apologize that we fell short of our usual standards. I will share your comments with our team to make sure that these problems are not repeated.... More 

Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed December 30, 2015 via mobile

This has to be the most horribly run place I have ever stayed in my entire life. A motel 6 would have been better. Arrived at 3:10 PM to check in, had reservations. Rooms were not ready. The staff member behind the desk contacted housekeeping by radio. Her response was "they're just going to have to wait." The furniture in... More 

Helpful?
Thank Sam B
Kentucky
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

We select this hotel for an overnight stay during our road trip. Lobby was clean, bright, inviting and smelled great. The gentleman at the desk was extremely nice and helpful. We stayed in a double queen on the 3rd floor. Room and beds were clean and fresh smelling. Bathroom was clean and updated. Shower was refreshing after hours of driving.... More 

Helpful?
Thank JennyBugM
2 reviews
5 of 5 stars Reviewed November 4, 2015

I recently stayed here with my son as part of a Perfect Game baseball trip. We found the room price very reasonable. The staff was very friendly and efficient. The room was clean, updated, and perfect for our needs. They offered a great breakfast that was free - my son really liked this option. There are evening dining options close... More 

Helpful?
Thank Jeff R
Lakeland, Florida
Level Contributor
140 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed September 25, 2015

Alarm clock malfunctioning(which was subsequently fixed). Only one pack of regular coffee for a one cup brewer despite two people in the room front desk personnel pleasant and efficient. Room clean but skimpy in size although the bathroom was quite commodious(no pun intended). Parking left something to be desired. Breakfast was satisfactory except for the fruit. Couldn't tell melon from... More 

Helpful?
Thank Dennis S
1 review
4 of 5 stars Reviewed August 24, 2015 via mobile

After driving for 11 hours this was a last minute but excellent choice! This location was extremely clean and I love Marriott beds so much I'm considering purchasing my own!.. And I MUST acknowledge Ms. Tonya, the cook, she's so sweet and hospitable, she really made us feel welcomed!!

Helpful?
Thank Leah P
Boston, Massachusetts
Level Contributor
245 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed August 13, 2015 via mobile

My son and I made a reservation to stay here back in February for a baseball tournament in Emerson. First the positives - location, newer property, very good housekeeping, indoor pool and laundry. Now the negatives - poor front desk and executive management service, limited breakfast selection, no Internet (during our stay), and noise. As a Platinum Rewards member our... More 

Helpful?
Thank Owen A
Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

We clearly did not meet your expectations and for that we apologize. Though we attempted to do so, we failed in our attempts. We have taken steps to educate and further train our staff to mitigate these issues in the future. We wish you safe travels and hope to be able to serve you properly in the future. More 

Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed August 11, 2015 via mobile

The rooms are clean and a little larger than some. There are some good local restaurants about two miles away. McDonald's and Subway are within walking distance. The staff was great in helping me pick a local restaurant. I would stay here again.

Helpful?
Thank Lana S
Debra J, General Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your comments. Please stay with us again. More 

Huntsville, Alabama
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 2, 2015

Those beds and pillows might just be the most comfortable I've ever slept on. Really nice place. Usually when we are staying away from home, we go budget/family motels since we are there basically to sleep. But on this vacation, my son had a friend come along, which made a traveling party of 2 adults and 4 elementary aged kids.... More 

Helpful?
Thank NorthALTideFan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2015

If your flight gets push back due to an act of God don't expect any help from Management for a later check out- Even if your a Platinum member. Marriott Care center even tried to help us out but the answer the GM had was that he FELT his hotel would be sold out that evening. I check with reservations... More 

Helpful?
Thank Angel R
Debra J, Manager at Fairfield Inn & Suites Marriott, responded to this review

Thank you for your comments concerning your request for a late check out due to your colleague's experiencing a flight delay. Our check time for all guests is 12:00 PM. At your request we did extend that check out time to 1:00 PM. Due to high demand generated by events in the area, we do sell out most every night.... More 

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