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Not too bad a hotel. Very convenient to downtown. Reasonably priced. Decent breakfast. The room was comfortable and clean but a little worn out. The property could use a general upgrading. The furnishings and decor in the room are a little worn out and need an updating. Overall, not bad for the money.
Response from qualityinncarrollton, Webmaster at Quality Inn - Carrollton
Responded 2 weeks ago
Dear Guest, Thanks for your comments. I am very happy to know that you like our convenient location, reasonable stay abd decent breakfast. we have noted all your concerns and shared with the Maintenance staff for required action. We take real pride in providing the best possible customer service, but we clearly failed you this time. I hope you will give us another chance to impress you soon. Sincerely, Hotel Manager
Let's see where can I begin. First, of all myself, my husband, my sister and her husband stayed at the Carrollton Quality Inn on May 25th-27th, 2018. The reason we were their was because we had a nephew and two nieces that graduated from Chapel Hill High School in Douglasville Georgia. Second, once we arrived and checked into our room #311 in the rear of the building. The room smelled horrible, some type of nasty liquid on the sink top, pubic hairs all in the tub, the toilet was just gross, the shower curtain that was suppose to be white was filled with mildew. We were livid at what we saw. I complain to the gentleman at the front desk and he said that he would give me another room which was #315...OMG it was just as bad. The clerk at the desk stated that he would leave a note for the next clerk coming after him telling them about the situation....YEAH RIGHT. Saturday morning we raced to the front desk hoping that we could speak with the manager but that NEVER happen either. All of the staff was very UNPROFESSIONAL and kept covering up for the manager. They said that the manager would be in at a certain time but he never showed up or even tried to contact us. Oh yeah and don't let me forget about the nasty disgusting BUGS. We had to go and purchase cleaning supplies to clean that nasty room. Let me give them credit for changing out that ugly nasty mildewed shower curtain with a new one (we still didn't use it). When we return on Saturday evening from the graduation the room had been cleaned by another staff member....only after I left the staff a note asking that the room be germatized. We will NEVER NEVER NEVER stay at this hotel again. I asked a house keeper to use some Clorox or some type of disinfected and she said they cleaner is watered down and they never use disinfectant. We want everybody to know just how NASTY they are. We asked for nonsmoking and got smoking. DO NOT I REPEAT DO NOT STAY AT THIS HOTEL. WE WENT AND BOUGHT CLOROX WIPES AND LIQUIDS TO CLEAN BEFORE PUTTING OUR BELONGINGS DOWN. WE PAID TOOOOO MUCH FOR THIS ROOM. WE WERE VERY DISAPPOINTED. I have photos but for some reason I can't upload them.
I have been staying at this property during my family visits to Carrollton since it was the "Jamison Hotel" over five years ago and I gave it a FOUR rating in 2013. It used to be a very nice place to stay. That no longer is true! I noticed on my visit last year that ownership had again changed and the standards had slipped quite a bit. I had hoped for this visit that maybe there had been some improvements? Was I ever wrong! I have the same issues as do other reviewers who found the same problems. I'll list what you can expect to find if you choose to stay at this hotel.....When you drive up you will note the building exterior is very dirty looking. The middle aged man checking you in at the front desk is very unfriendly and borderline rude! He hates his job I think. The room doors are filthy and make you question if you should even open the door? Inside, the carpeting has large stains everywhere. Check the bedding and you'll likely find it very stained! Gross! There was some kind of dried-up food or something foreign in the AC vent. Oh, and don't sit down at the desk because the chair is broken. Attention to detail from the housekeeping is non-existent. Maybe because they hate working there too? This is the WORST "Quality Inn" I have ever stayed at and CHOICE Hotels should be embarrassed and ashamed of this property. Needless to say I will never stay at this hotel again! Plenty of other choices now.
This is a low quality Quality Inn. We stayed here one night returning home from a business trip. This was an unscheduled stop because of inclement weather. This hotel is in serious need of improvements. The furniture in the room was stained, the floors were nasty. The fridge made weird noises all night and leaned to the side like it was missing a foot. The tv channels were all static and not clear. The guy who checked us in did not know how to enter my rewards number and said he would get the night person to do it, but did not. The breakfast was okay except at 7:30 am I had to ask them to bring food out. I assume they only bring a little out at a time to avoid waste because there weren’t many people staying here (even though the guy who checked us in had a hard time finding me a downstairs room). I will avoid this stay if I’m ever here again.
The people at the desk are extremely rude. As a woman I was talked down to, never allowed to finish a sentence. He started yelling at me!! Never stay here. Can not understand how they stay in business.