I stayed here during Hari Raya to visit friends. It was very clean and very comfortable. The view is okay as I it was looking into courtyard and directly across to the best western .The staff was very friendly and helpful. You get a better rate for a room with breakfast using TripAdvisor or Agoda, as apposed to booking them directly. There breakfast is outstanding, the food quality and choices are excellent and the Head Chef Ade and his staff do an outstanding job 🙂...thankyou very much The roof top bar and pool in the next building is very nice with a lovely view of Batam natural surroundings. There is a small refrigerator, sink counter top and stove in the room, but no dishes so using the stove is usless there should be microwave oven in the room, so re-heating any food left overs is difficult. Also there are no lamps near the bed side. In the room i stayed in. The balcony does not have a nice view as there are large bars blocking the view. Overall I am very happy for choosing this place as it is conveniently located in the middle of Batam so its convenient to get everywhere. .…
We booked for 5 nights in December. Where do I start. Arrived in room, no towels, no plates, cutlery, pots, cupboards and linen nowhere. Finally got towels and the necessities delivered, had a shower and completely flooded the bathroom as the shower drain was blocked. Asked them to come fix it, and someone came the next morning but when they left, next shower same thing, blocked. Asked each day for shower to be unblocked, but they ignored our request. Doors on wardrobe did not close properly, which wasn't a big thing, but it meant that the light was on during the night and we couldn't disconnect it. Had to get that fixed, along with the sink that was blocked as well. Only one couch but we were in a suite with 3 people, so if we wanted to watch tv had to use a dining chair as well. Breakfast catered for Asians which was great, but very little choice in a western menu. Coffee machine worked first day, and after that an out of order sign on it for the rest of our stay. Only positive about our whole stay was the internet. That was good, other than that, I would not recommend this place in any way, and wish we had stayed at the other new hotel just down the road. Room was not cleaned properly and there were candy papers still sitting on the sofa when we arrived. We paid over 1.300.000 a night for an extremely substandard property.…
Never come again this hotel if you want to spoil your holiday. Lift access have problem and no towel inside the room. When request it take few hours to deliver the towel. Somemore is not dry out. Really disappointed.
Spacious room with amenities, except face towels and kitchen amenities (though there were a couple of plates provided). Everything was in working order and the place felt quiet and safe. Breakfast was adequate at about USD7.50 per head, and the location is about a 10-minute drive from Batam Centre, next to Panbil industrial business park. One odd thing- remember to manually lock the door with the room key upon exit- it is not the usual auto-lock hotel door. Spa facilities are available in the adjoining Best Western hotel and they were less than half the price in Singapore; spa facilities and masseuse were good from our 1 visit for a full body 1 hour massage. I saw a sign saying Panbil Residence guests get a 20% discount on Mon-Thurs.
This property is a bit away from the ferry terminal, but pretty new(if am not wrong, it should be 2-3 years old) and offers a decent sized room for S$50 / night with breakfast. The breakfast menu is not impressive, but you can fill your stomach with what’s available. 20-25 minutes to Nagoya Mall and 20 - 25 minutes to Ferry terminal as well. In-room dining was definitely worth the money, especially their chicken wings, Nasi Goreng Ayam, Chicken Chop to name a few. Overall, if you are in Batam for a couple of days and don’t mind the distance from the ferry terminal, It should be okay to stay a weekend.
-Very good facility with the swimming pool, steam, sauna and massage ESKA. But jacuzzi was under maintenance when we visited. -Check in of 3pm is too late -Breakfast option is ok but not too much -There is a convenient store next to the hotel, walk to the main road and you'll see it. Things sold are same as any outside convenient stores. Good to buy mineral water as no water filling facilities in the residence. -Poor service. The front desk will say yes and OK to all your request but they will never deliver what you requested. I ended up talking to some staff passing the corridor for direct service. -View from the room is nice -Each room has its dedicated wifi
Truthfully a bit worried after reading most bad review. But it still great for a weekend escape to rest and relax. Booked 4 one-bedroom apartment. All rooms in nice and clean condition. Aircon is good, TV have a lots of channels. Only the toilet quickly clog with water. 15-20min from Batam center. They provide a shuttle bus to Nagoya & Megamall. We tried the bbq under the stars, even not much variety but still, the food service is superb. they attend your request politely. The swimming pool was just great even for a kid. Eska is right behind the swimming pool. There's a convenience store below and a mini cafe, the coffee there is nice. Overall a good stay for two nights. Thumbs out to all staff, they were helpful and nice.
Thank God i followed my gut feeling After reading so many bad reviews, I was sceptical. So, decided to go on and see it for myself. Apartment is 15-20mins from Batam Centre. Roads can be congested during weekend so the one reason many said their distance is far from city. Weekday, the journey is fine. If you hv transport, you can try staying here. Love their lobby, apart from this residence being near local villa.. its in a secluded area but well guarded. Suitable for those who loves a quiet place. Rooms are spacious, they still using the manual key. They hv simple kitchen utensils. Many storage cabinets, so for OCDs, you can just keep your stuffs neatly They hv great air conditioner. Those who loves chilly atmosphere, the room was very cold. We had to change the temperature up. Bed was very comfy with two long pillows Housekeeping was awesome. Fast svc frm them though we understand the weekend was hectic, they attended to our request fast. Pls note: They do not hv many iron & ironing boards so it may take awhile for them to get these sent to ur room. Yes,their toilet has issues with the drainage. It was not that bad to me cos it wasnt clogged. Just take awhile to drain the water. Hot water may not work well all the time. Bring a spare rafia rope to tie a simple clothes line at their service balcony. This helps with drying your clothes cos they dry up pretty fast. Tv channels were awesome. There's many channels but unfortunately they do not provide you the channel list. Breakfast on weekend was chaotic. Too crowded so you may want to avoid the crowd. Come earlier or later. Food was ok. There was a change in food the following day. I am happy Staff were great Eska spa is next door, at the hotel Well overall i am satisfied staying here. I am glad i still proceed with the booking. I am sure if the hotel further improve, it will be very popular & well loved. Thank u staff of Panbil Residences for making my stay splendid…
Stay at the 3bedrooms apartment with a family of 4adults n 4kids, Big, clean n nice rooms with some new kitchen appliances.A bit out of town but with lush greenery all around.Shuttle bus service to some popular malls are provided.There's a small Supermarket opp the hotel n also Eska spa,infinity pool,gym n karaoke within the hotel.U can even rent some bicycles to ride around the hotel vast compound. Staff are courteous n helpful. Bfast for Residence are ok la.
The room was really clean and we liked the view from the window. The toilet was modern in design, but there was no bathroom door. The receptionists were very polite and helpful; whenever we asked for more water and toilet paper they came swiftly. Compared to Montigo, it was much easlier to get around from Panbil. Recommend this place highly!