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Jl. Jendral Ahmad Yani, Muka Kuning, Batam Center, Riau Islands Province 29433 Indonesia
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Traveler (39)
Room & Suite (27)
Pool & Beach (2)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Panbil Residence
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 41 hotels in Batam Center
Location
3.0
Cleanliness
2.3
Service
2.8
Value
2.6
Panbil Residence Apartment is a sanctuary located in the middle of Batam Island, nestled in the pockets of lush greeneries. With modern and minimalist designs, the property offers the best extended stay residences for those who need a short or longer term accommodation that desire tranquility after a busy day. Panbil Residence Apartment is the ideal accommodation for the corporate executive to come home to where one disconnects from the hustle and bustle of the city at the end of the day. Choose to stay in a stylish studio deluxe or executive with open plan living and sleeping areas and convenient kitchenette, or a larger apartment with separate bedrooms, lounge and full kitchen. Whether it is simply to relax or to enhance personal wellness, get that deserving spa treatment as and when you wish. Alternatively, work it out at the fully equipped gym or swim in the infinity swimming pool with breathtaking reservoir view, complements steam and sauna which offer therapeutic ways to rejuvenate. Or if you prefer to spend time with some friends coming over, why not tuck in to a refreshing cuisine at Andaliman cafe, or having a drink in La Bella Vita spectacular roof top bar and restaurant. Whether for business or leisure, our fully furnished apartment is a perfect choice for guest who wants to experience comfort of stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Kids pool
Shuttle bus service
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Poolside bar
Highchairs available
Taxi service
Meeting rooms
Spa
Couples massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Dining area
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Indonesian, Malay
23Reviews1Q+A4Room tips
Traveler rating
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Most Recent
satsupervisorjayknox wrote a review May 2022
Batam, Indonesia9 contributions
+1
I stayed here during Hari Raya to visit friends. It was very clean and very comfortable. The view is okay as I it was looking into courtyard and directly across to the best western .The staff was very friendly and helpful. You get a better rate for a room with breakfast using TripAdvisor or Agoda, as apposed to booking them directly. There breakfast is outstanding, the food quality and choices are excellent and the Head Chef Ade and his staff do an outstanding job 🙂...thankyou very much The roof top bar and pool in the next building is very nice with a lovely view of Batam natural surroundings. There is a small refrigerator, sink counter top and stove in the room, but no dishes so using the stove is usless there should be microwave oven in the room, so re-heating any food left overs is difficult. Also there are no lamps near the bed side. In the room i stayed in. The balcony does not have a nice view as there are large bars blocking the view. Overall I am very happy for choosing this place as it is conveniently located in the middle of Batam so its convenient to get everywhere. .
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudy Dwi Praharantho, General Manager at Panbil Residence
Responded May 9, 2022
Dear Mr. Satsupervisorjoyknox Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rumours07 wrote a review Jan 2020
New Zealand38 contributions53 helpful votes
We booked for 5 nights in December. Where do I start. Arrived in room, no towels, no plates, cutlery, pots, cupboards and linen nowhere. Finally got towels and the necessities delivered, had a shower and completely flooded the bathroom as the shower drain was blocked. Asked them to come fix it, and someone came the next morning but when they left, next shower same thing, blocked. Asked each day for shower to be unblocked, but they ignored our request. Doors on wardrobe did not close properly, which wasn't a big thing, but it meant that the light was on during the night and we couldn't disconnect it. Had to get that fixed, along with the sink that was blocked as well. Only one couch but we were in a suite with 3 people, so if we wanted to watch tv had to use a dining chair as well. Breakfast catered for Asians which was great, but very little choice in a western menu. Coffee machine worked first day, and after that an out of order sign on it for the rest of our stay. Only positive about our whole stay was the internet. That was good, other than that, I would not recommend this place in any way, and wish we had stayed at the other new hotel just down the road. Room was not cleaned properly and there were candy papers still sitting on the sofa when we arrived. We paid over 1.300.000 a night for an extremely substandard property.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear Rumours07, Greeting from Panbil Residence Apartment. Thank you for staying with us and your comments regarding our services. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have discussed with our team about in-complete set up in the room and sink blocked. We will do review and re-train our staff regarding this case. Yet your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of any assistance in the future, please do not hesitate to reach me personally. Sincerely, Rudy Dwi Praharantho
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pekhoon Y wrote a review Dec 2019
1 contribution
Never come again this hotel if you want to spoil your holiday. Lift access have problem and no towel inside the room. When request it take few hours to deliver the towel. Somemore is not dry out. Really disappointed.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear pekhoony, Greeting from Panbil Residence Apartment. Thank you for staying with us and your comments regarding our services. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have discussed with our team about lift access and in completed amenities in the room. We will do review and re-train our staff regarding this case. Yet your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of any assistance in the future, please do not hesitate to reach me personally. Sincerely, Rudy Dwi Praharantho
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SLNeoh wrote a review Dec 2019
407 contributions77 helpful votes
+1
Spacious room with amenities, except face towels and kitchen amenities (though there were a couple of plates provided). Everything was in working order and the place felt quiet and safe. Breakfast was adequate at about USD7.50 per head, and the location is about a 10-minute drive from Batam Centre, next to Panbil industrial business park. One odd thing- remember to manually lock the door with the room key upon exit- it is not the usual auto-lock hotel door. Spa facilities are available in the adjoining Best Western hotel and they were less than half the price in Singapore; spa facilities and masseuse were good from our 1 visit for a full body 1 hour massage. I saw a sign saying Panbil Residence guests get a 20% discount on Mon-Thurs.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear Mr. SLNeoh, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy wrote a review Dec 2019
Singapore, Singapore81 contributions46 helpful votes
This property is a bit away from the ferry terminal, but pretty new(if am not wrong, it should be 2-3 years old) and offers a decent sized room for S$50 / night with breakfast. The breakfast menu is not impressive, but you can fill your stomach with what’s available. 20-25 minutes to Nagoya Mall and 20 - 25 minutes to Ferry terminal as well. In-room dining was definitely worth the money, especially their chicken wings, Nasi Goreng Ayam, Chicken Chop to name a few. Overall, if you are in Batam for a couple of days and don’t mind the distance from the ferry terminal, It should be okay to stay a weekend.
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Date of stay: August 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear Mr. andy_8584, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
muslpi1 wrote a review Oct 2019
5 contributions
-Very good facility with the swimming pool, steam, sauna and massage ESKA. But jacuzzi was under maintenance when we visited. -Check in of 3pm is too late -Breakfast option is ok but not too much -There is a convenient store next to the hotel, walk to the main road and you'll see it. Things sold are same as any outside convenient stores. Good to buy mineral water as no water filling facilities in the residence. -Poor service. The front desk will say yes and OK to all your request but they will never deliver what you requested. I ended up talking to some staff passing the corridor for direct service. -View from the room is nice -Each room has its dedicated wifi
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear muslpi1, Greeting from Panbil Residence Apartment. Thank you for staying with us and your comments regarding our services in Tripadvisor. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have discussed with our team about late check in. We will do review and re-train our staff regarding this case. Yet your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of any assistance in the future, please do not hesitate to reach me personally. Sincerely, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NDMS8687 wrote a review Oct 2019
Singapore, Singapore62 contributions54 helpful votes
Truthfully a bit worried after reading most bad review. But it still great for a weekend escape to rest and relax. Booked 4 one-bedroom apartment. All rooms in nice and clean condition. Aircon is good, TV have a lots of channels. Only the toilet quickly clog with water. 15-20min from Batam center. They provide a shuttle bus to Nagoya & Megamall. We tried the bbq under the stars, even not much variety but still, the food service is superb. they attend your request politely. The swimming pool was just great even for a kid. Eska is right behind the swimming pool. There's a convenience store below and a mini cafe, the coffee there is nice. Overall a good stay for two nights. Thumbs out to all staff, they were helpful and nice.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip: Choose high floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear NDMS8687, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AidaJamal wrote a review Sep 2019
Singapore, Singapore75 contributions4 helpful votes
+1
Thank God i followed my gut feeling After reading so many bad reviews, I was sceptical. So, decided to go on and see it for myself. Apartment is 15-20mins from Batam Centre. Roads can be congested during weekend so the one reason many said their distance is far from city. Weekday, the journey is fine. If you hv transport, you can try staying here. Love their lobby, apart from this residence being near local villa.. its in a secluded area but well guarded. Suitable for those who loves a quiet place. Rooms are spacious, they still using the manual key. They hv simple kitchen utensils. Many storage cabinets, so for OCDs, you can just keep your stuffs neatly They hv great air conditioner. Those who loves chilly atmosphere, the room was very cold. We had to change the temperature up. Bed was very comfy with two long pillows Housekeeping was awesome. Fast svc frm them though we understand the weekend was hectic, they attended to our request fast. Pls note: They do not hv many iron & ironing boards so it may take awhile for them to get these sent to ur room. Yes,their toilet has issues with the drainage. It was not that bad to me cos it wasnt clogged. Just take awhile to drain the water. Hot water may not work well all the time. Bring a spare rafia rope to tie a simple clothes line at their service balcony. This helps with drying your clothes cos they dry up pretty fast. Tv channels were awesome. There's many channels but unfortunately they do not provide you the channel list. Breakfast on weekend was chaotic. Too crowded so you may want to avoid the crowd. Come earlier or later. Food was ok. There was a change in food the following day. I am happy Staff were great Eska spa is next door, at the hotel Well overall i am satisfied staying here. I am glad i still proceed with the booking. I am sure if the hotel further improve, it will be very popular & well loved. Thank u staff of Panbil Residences for making my stay splendid
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Jan 26, 2020
Dear Ms. Aida Jamal, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
saidaliy wrote a review Aug 2019
Singapore, Singapore15 contributions9 helpful votes
Stay at the 3bedrooms apartment with a family of 4adults n 4kids, Big, clean n nice rooms with some new kitchen appliances.A bit out of town but with lush greenery all around.Shuttle bus service to some popular malls are provided.There's a small Supermarket opp the hotel n also Eska spa,infinity pool,gym n karaoke within the hotel.U can even rent some bicycles to ride around the hotel vast compound. Staff are courteous n helpful. Bfast for Residence are ok la.
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Date of stay: August 2019
Rooms
Cleanliness
Service
Room Tip: Spa published price may not incl tax.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Aug 27, 2019
Dear Saidiliy, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celine Yap wrote a review Aug 2019
Singapore, Singapore77 contributions39 helpful votes
The room was really clean and we liked the view from the window. The toilet was modern in design, but there was no bathroom door. The receptionists were very polite and helpful; whenever we asked for more water and toilet paper they came swiftly. Compared to Montigo, it was much easlier to get around from Panbil. Recommend this place highly!
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Date of stay: August 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudy_DP_PRA, General Manager at Panbil Residence
Responded Aug 18, 2019
Dear Ms. Celine Yap, Thank you for taking time to write on TripAdvisor. We are delighted to know that we were able giving you the best during your stay at Panbil Residence Apartment Batam. Your kind remarks are highly appreciated. Thank you and we are looking forward to welcome you back in the near future. Warm regards, Rudy Dwi Praharantho
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
$34 - $45 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaRiau Islands ProvinceRiau ArchipelagoBatamBatam Center
NUMBER OF ROOMS
334
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Frequently Asked Questions about Panbil Residence
Which popular attractions are close to Panbil Residence?
Nearby attractions include Batam Private Driver (2.4 miles), Davigo Brothers (3.0 miles), and Maha Vihara Duta Maitreya Temple (3.3 miles).
What are some of the property amenities at Panbil Residence?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Panbil Residence?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Panbil Residence?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Panbil Residence?
Yes, free parking is available to guests.
What are some restaurants close to Panbil Residence?
Conveniently located restaurants include Anchor Cafe & Roastery, Amare Ristorante Italiano, and Sei Enam Seafood Batam.
Are there opportunities to exercise at Panbil Residence?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Panbil Residence have an airport shuttle?
Yes, Panbil Residence offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Panbil Residence?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Panbil Residence?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Are there any historical sites close to Panbil Residence?
Many travelers enjoy visiting Nong Isa Cemetery Complex (7.1 miles).