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Shergill Grand Hotel Conference Center Resort

Travelocity$100*
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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Shergill Grand Hotel Conference Center Resort
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278 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Reviewed 2 days ago NEWvia mobile

I stayed here the first time over a month ago and loved it and this time started off the same.Desk Staff is very friendly and helpful. But I did have a issue with the TV but after a bit was taking care

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Helpful?
Thank Marianne M
Perry, FL
Reviewed 1 week ago NEW

This hotel is totally misleading people with their pictures. Hotel is filthy! We woke to a flooded room with all our luggage wet. Maintenance man insinuated it was our fault. No contact from manager yet!!!

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Helpful?
Thank Michael M
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. We will be discussing the maintenance issue with our staff as poor service is not our standard. Thank you.

Davie
Reviewed 1 week ago via mobile

We checked in last night, just for the night to go to Legoland the next morning. So we go to our room and it smells like straight up MOLD! Ceiling tiles were moved around in the bathroom area with pipes exposed, there was Mold on the ceiling as well. My wife and son were thirsty so we went down to...

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Helpful?
Thank Eric S
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. Please do note that your comments are important to you. Our management team has been made aware of these issues and will be taking action to resolve them. Thank you.

manila
Reviewed 1 week ago

Yes the title said it right. There were plenty of cockroaches inside the room. And there's a pubic hair on top of the telephone. Disgusting right. Breakfast was simple eggs and toast and the receptionist seemed not ready to help.

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Helpful?
Thank jaysonbernard
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

We are very sorry to hear that about the condition of your room. Please do note that your comments are very important to us, and we will be passing them to our management team for review. Thank you.

West Palm Beach, Florida
Reviewed 2 weeks ago via mobile

I'll agree the hotel rooms might need updating. But there's lots of amenities. There's an outdoor pool, a white sand volleyball court, a video game room and a restaurant on site. Inside the room there's a medium sized flat screen tv, a digital safe, one cup coffee maker, a small microwave, a mini fridge, a desk and a two chair...

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Helpful?
Thank Where-2-go-4-help
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you very much for your review of your stay at thr Shergill Grand Hotel. We are very happy to hear that you enjoyed your stay with us. We appreciate your detailed review and hope you will stay with us again on your next visit to the area. Thanks you!

Miami, Florida
Reviewed 4 weeks ago

The experience was horrible, we stayed only for one night, April 22 very noisy, loud music, people outside screaming. the room was not cleaned from previous guest, no towels to shower, when we called the front desk they told us that they didn't have any, hair all over the bathroom, the toilet didn't flush right, horrible smell in the room....

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Helpful?
Thank isbelbaez
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. Our management team has been made aware of these issues and will be taking action to resolve them. Thank you,

Charleston
Reviewed 4 weeks ago

Experience was horrible. Wedding reception one night with loud music, cigarette smoke, beer bottle all over property. 2 guest in room next to me locked their selves on balcony. Started threatening to bust glass with chair in middle of night. Hotel personnel in my room trying to talk to the drunk man and woman. Hotel employee and myself with threatened...

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Helpful?
1Thank Pamela S
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. Our management team has been made aware of these issues and will be taking action to resolve them. Thank you,

Reviewed April 17, 2017 via mobile

Stayed overnight while in town for work. It was a clean, nice room. Apparently the restaurant and bar are closed on Sunday's and mondays. The man at the desk was nice and printed some things off for me at no charge. Large Olympic size pool, hot tub out of order. Elevator smelled of cigarettes.

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Helpful?
Thank Amanda S
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you very much for your review of your stay at the Shergill Grand Hotel. We are very pleased to hear your stay was enjoyable. We have passed on the comments regarding our out of order amenities to our management team for review. We do hope you will stay with us again on your next visit to the area. Thank...

Homestead, Florida
Reviewed April 13, 2017 via mobile

The hotel needs a lot of upgrades like new carpet, the pool area needs to be cleaned and there is paint chipping throughout the hotel. Our room smelled nasty and the water from the showers and sink smelt like sewage, I couldn't stand the smell as I tried brushing my teeth. Also the big issue was ROACHES!!!!! My husband woke...

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Helpful?
Thank Guevara86
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. Please note that we do fumigate our property every month, and we are working on improving our property with modern state of the art renovations. Our management team has been made aware...

Fishers, Indiana
Reviewed April 10, 2017

We got two rooms for two nights with an advanced purchase discount that made the rooms around $70/night. The location was fantastic....literally across the street from Legoland and close to numerous restaurants, grocery stores and drugstores. But, we got what we paid for. The entire building and the rooms were run-down and tired and our bathroom was pretty gross. We...

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Helpful?
Thank Lindsey T
nalarakhia, Guest Relations Manager at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of your stay at the Shergill Grand Hotel. We are very sorry to hear you had a variety of problems during your stay. Our management team has been made aware of these issues and will be taking action to resolve them. Thank you.

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Shergill Grand Hotel & Conference Resort,overlooking Legoland(R) Florida Theme Park offers every amenity to make both business and leisure travelers feel right at home. Guests will be close to a variety of local attractions including Legoland(R) Florida Theme Park, Lake Eloise, Historic Bok Sanctuary, Golf, Fishing, Polk Museum of Art and Fantasy of Flight. ... more   less 

Additional Information about Shergill Grand Hotel Conference Center Resort

Address: 5665 Cypress Gardens Blvd, Winter Haven, FL 33884-2273 (Formerly Magnuson Grand Conference Hotel)
Location: United States > Florida > Central Florida > Winter Haven
Price Range: $59 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Shergill Grand Hotel Conference Center Resort 3*
Number of rooms: 174
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Also Known As:
Best Western Admirals Hotel
Best Western Winter Haven
Winter Haven Best Western
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Questions & Answers

Here's what travelers have asked, with answers from Shergill Grand Hotel Conference Center Resort staff and other travelers.
8 questions
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Questions? Get answers from Shergill Grand Hotel Conference Center Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here!”
michaelmV3668XF, 1 week ago | Read review
“hotel is dirty stay away please”
isbelbaez, 4 weeks ago | Read review
“Call a few days before to confirm the location of the room, our room said pool side, but were given street view, wasn't a big deal for us.”
, Apr 5, 2017 | Read review
“Looking for a clean place to stay? Find somewhere else.”
buckl2017, Mar 22, 2017 | Read review
“I would recommend that travelers book their vacation at a different hotel.”
ScottC231, Mar 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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