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Shergill Grand Hotel Conference Center Resort

5665 Cypress Gardens Blvd, Winter Haven, FL 33884 (Formerly Magnuson Grand Conference Hotel)
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1 room 1 adult
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Shergill Grand Hotel Conference Center Resort
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152 Reviews from our TripAdvisor Community

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Baltimore
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The young lady at the front desk was very pleasant and accommodating. Our room was ok. Nothing exceptional stands out. My biggest complaint is that our room was too cold. I set the thermostat to 90 degrees and it still remained cold (60 degrees) for the entire night and morning. I can't say that I would stay here again, but... More 

Helpful?
1 Thank msstokes80
Fort Myers, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place is horrible! Look at the TRAVELORS PICTURES before booking this room; they are exactly what this place looks like. Everything is old, dirty with holes in the walls, dirty rooms with black stuff on sheets, hair found in the bathtub from prior guests. Bug was found crawling next to our daughter's sleeping head with a dead coch roach... More 

Helpful?
1 Thank Holly A
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of the Shergill Grand Hotel. As part of the management that has been managing the hotel the past year, we appreciate the time you took to let us know your feedback and we feel your stay was totally unacceptable for our new standards based on your comments. Upon research we find that your stay has... More 

Travelers are raving about these Winter Haven hotels

1 review
2 of 5 stars Reviewed 4 weeks ago

The staff was nice and the room adequate. The bathroom was clean but not in good repair. It just seemed like the grout in the tiles wasn't kept up and it looked like it needed a serious overhaul. Our room overlooked the pool, which looked fabulous but the weather when we were there wasn't exactly pool weather. A breakfast buffet... More 

Helpful?
Thank Christine C
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of the Shergill Grand Hotel. We do appreciate your valuable time for the feedback and will use all constructive criticism to better our services for our future guests. The Restaurant was an ownership decision to offer a better variety to our guests and regret that you feel it was lacking. We will take this into... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

After months of researching and price comparing, I finally settled on the LegoLand Vacation Package (2 days/2 nights) through Magnuson Grand Conference Center for our family Christmas trip. I was leery about staying there, based on the reviews, but some were promising, due to ongoing renovations, and we were only going to be sleeping there and the price was great!... More 

Helpful?
1 Thank SummerSloan
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of the Shergill Grand Hotel. As part of the management that has been managing the hotel the past year, we appreciate the time you took to let us know your feedback and we feel your stay was totally unacceptable for our new standards based on your comments. Please contact the hotel directly and reach out... More 

Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 3, 2016

Arrived late at 8 pm, the male clerk at the FD was nice. Later, the room looked descend, but the bathroom stunk like a broken sewer line. Too tired to request another room. Closed the bathroom door and went to sleep. Next door neighbors kept us awake for hours slamming their door. In the morning, I called the FD to... More 

Helpful?
Thank migueloy
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

As part of the management staff at the Shergill Grand Hotel, we appreciate all reviews; both good and bad. Thank you for taking the time to give us your valuable feedback and we will use this feedback to work with our staff to improve the quality of our service. We take pride in our staff and service and will be... More 

Key Largo, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 29, 2015

We were skeptical at first... it's hard to find the office to check in and the hotel is butt-ugly on the outside. There are two sections to this place, like a hotel and a motel glommed together. We were in the old part, the hotel, while the motel rooms are being renovated. The lobby is nice. The people working there... More 

Helpful?
Thank Sue B
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of our Shergill Grand Hotel! We do appreciate all reviews; especially from our satisfied clientele! With comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Shergill Grand Hotel as special as we feel it is to our guests. We will continue improving with the feedback we... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015 via mobile

My family of five stayed here a week and the hotel room and pool area was nice. They are in the mist of changing over name same owner but leaving the magnuson franchise. So there was some areas of the hotel needing repair. Only one ice machine was working in the hotel. The front desk staff was under staffed and... More 

Helpful?
1 Thank seashell410
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

As part of the management team at the Shergill Grand Hotel, we appreciate the time you took to let us know your feedback and we feel your stay was totally unacceptable for our new standards based on your comments. All management has been made aware and we are in the process of finishing our most major renovation of the exterior... More 

Everglades City, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

Rooms were very nice and the staff was extremely helpful they where all very nice beautiful pool and jacuzzi within walking distance of Legoland free continental breakfast with waffles very convenient with a family

Helpful?
1 Thank Klf612000
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of our Shergill Grand Hotel. We do appreciate all reviews - both good & bad; but especially from our more satisfied clientele. With comments such as yours, our entire staff can feel satisfied they are accomplishing the goal of making the Shergill Grand Hotel as convenient and comfortable as we feel it is to our... More 

St. John's, Antigua
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 22, 2015

Paid just under 92$ for a room with two twin beds. Opened door to foul mold odor. Beds were very old and ragged, as was room. Smell never went away. Filthy, black mold on antiquated ceiling tiles, dirty and stained everywhere. Shower head broken and sprayed water all over and above the curtain; water during shower would not go down... More 

Helpful?
1 Thank WanderingJobba
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

As part of the management that has been managing the Shergill Grand Hotel, we appreciate the time you took to let us know your feedback and we feel your stay was totally unacceptable for our new standards based on your comments. All management has been made aware and we are in the process of finishing our most major renovation of... More 

Greater Cincinnati
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 20, 2015

It was only after arriving at the Magnuson Grand Conference Hotel that I realized I had stayed at this same motel ages ago when the President at the time was weak on foreign policy and being played by both the Russians and the Iranians. Ok, maybe it wasn't that different from today, but there were a lot more Black Trans... More 

Helpful?
1 Thank SargeS152
Debbie N, Director of Sales at Shergill Grand Hotel Conference Center Resort, responded to this review

Thank you for your review of our Shergill Grand Hotel! The time and detail you spent reviewing our past and present is so greatly appreciated! Hearing and knowing about the hotel's past puts the reader in the place we would like them to be upon entering our hotel. We are trying to preserve the integrity of the building and location... More 

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