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West Palm Beach Marriott

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West Palm Beach Marriott
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632 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Reviewed yesterday NEWvia mobile

As a regular business traveler I am a loyal HiltonHonors member. I haven't stayed in a Marriott in over two years. I am blown away yet the excellent service I have received here by everyone from the shuttle drivers, front desk staff, housekeeping, and restaurant staff. The hotel is nicely updated with a nice outdoor courtyard with comfortable seating, the,...

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Helpful?
Thank Globehoppingirl910
Kansas City, Missouri
Reviewed 2 days ago NEW

Stayed here for a wedding, was great for our needs. Close to Clematis and CityPlace and shuttle runs to those spots. Easy drive to airport, Worth Avenue, Singer Island etc. Restaurant was good and very convenient for breakfast.

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Helpful?
Thank Carolynrcohen
Summit, New Jersey
Reviewed 3 days ago NEWvia mobile

Hotel has helpful staff who seem competent. Hotel a bit dated and definitely needs renovation. Fitness Center well equipped Convenient airport shuttle. So staff and service holding up a hotel that without them would be below average. If they renovate, would be great hotel.

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Helpful?
1Thank FamilyNJTravel5
Natalee S, Front Office Manager at West Palm Beach Marriott, responded to this review

Dear FamilyNJTravel5, Thank you for your kind words about our staff, shuttle bus and Fitness Center. We recently renovated our lobby and remodeled some of our bathrooms. We appreciate the feedback. We hope you visit us the next time you are in our area. Best regards, Natalee S

Florida
Reviewed 3 days ago NEW

I had stayed at this property many years ago. What a difference the renovation made! The rooms were clean and inviting. I was there for business and the room had a spacious work area allowing me to spread out. Had a problem with the toilet, and maintenance was there in minutes. The concierge lounge was nice for a snack in...

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1Thank A member
Reviewed 5 days ago NEWvia mobile

Spectacular incompetency along the line left me high and dry. After a telephone enquiry I was offered a courtesy hold for 48hrs for the dates required, 24 hrs later I confirmed and handed over my credit card details and dates discussed again. It took a while as the reservations person didn't know how to confirm this. After the confirmation I...

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Helpful?
Thank Martine E
Natalee S, Front Office Manager at West Palm Beach Marriott, responded to this review

Dear Martine E, Thank you for your feedback. I want to sincerely apologize for the inconvenience you encountered with our Reservations Department. I will share your feedback and use this information to better train our staff. We hope you give us another chance to redeem ourselves. We look forward to hosting you the next time your travel plans take you...

Reviewed 1 week ago

Stayed there for a four day seminar, the rooms were nice, but the room was next to the house keeper room and was very noisy. We were told the breakfast buffet was included until after we ate and they gave us a $21 bill for a buffet that wasn't worth $21. Upon check out we were told that we were...

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Helpful?
Thank Scott P
Natalee S, Manager at West Palm Beach Marriott, responded to this review

Dear Scott P. Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for the inconvenience you encountered throughout your stay. We will use this information for training for our staff. We hope you give us another chance the next time your travel plans brings you to West Palm Beach. Best regards, Natalee S.

Reviewed 1 week ago

I've stayed at this hotel several times during my business travels, it is quite and clean. They have comfortable beds, no smoking and good clientele. As a female business woman, it is important to feel safe. I love this hotel!

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Helpful?
1Thank 773cherie
Natalee S, Manager at West Palm Beach Marriott, responded to this review

Dear 773cherie, Thank you for your kind words, thank you for being a loyal Marriott customer we look forward to hosting you next time. Best regards, Natalee S.

Shelton, Connecticut
Reviewed 3 weeks ago

The room was clean and the bed comfortable. Had a good night's sleep until awakened at 8 am by a knock at the door and before anyone could get to the door, it was opened by a staff member who began to enter the room! Our fault perhaps as we didn't put the latch over the door to secure it,...

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Helpful?
Thank sedona124
Natalee S, Front Office Manager at West Palm Beach Marriott, responded to this review

Dear sedona124, Thank you for taking the time to share feedback about your recent stay with us. We pride ourselves on delivering a memorable hotel experience during your travels, and unfortunately we have fallen short of our goal during your recent stay. We sincerely apologize for our staff member entering your room at 8am. We have shared this with all...

Dallas, Texas
Reviewed 4 weeks ago via mobile

Stay on 12/12-12/14. There is minor construction in lobby. Decent room. Breakfast was average but a little expensive. Good location at an avg rate. I would stay here again. Not the best M, somewhat dated but looks like they are updating. On site parking at a reasonable rate.

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Thank Mike A
Tampa, Florida
Reviewed December 5, 2016

I have been going round and round with the business office because they charge you a full night on your credit card "just in case". A five day hold is place on your credit card for this amount, they won't call your card to release the funds, you have to wait. No one told me this when I checked in!...

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1Thank TammyECensullo
saida K, Manager at West Palm Beach Marriott, responded to this review

Dear TammyECensullo, Thank you taking a moment to share your experience at the West Palm beach Marriott with us, I am very sorry to hear that we failed to make your stay enjoyable, Please know that we always strive to offer the best customer service, and anticipate all of our guests needs, and I am disappointed we failed to do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Bistro Ten Zero One
Bistro Ten Zero One
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located near CityPlace, Kravis Center for Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel appeals to leisure and business travelers alike. Appreciate deluxe accommodations and unique amenities at our Marriott hotel in West Palm Beach, FL, including high-speed internet, complimentary airport shuttle. Self-parking available for an extra charge of $12 per day. Our lobby transformation will be completed in January 2017. Noise will be heard during daytime hours until November 30th, 2016. ... more   less 

Additional Information about West Palm Beach Marriott

Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401
Location: United States > Florida > West Palm Beach
Price Range: $140 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Palm Beach Marriott 3.5*
Number of rooms: 352
Reservation Options:
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach
Hotel Style:
#6 Family Hotel in West Palm Beach
#11 Business Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
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Questions & Answers

Here's what travelers have asked, with answers from West Palm Beach Marriott staff and other travelers.
6 questions
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Questions? Get answers from West Palm Beach Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure you know all the hidden fees up front! $12 a day for parking, holding your credit card hostage until they release the hold on it.”
 of 5 bubbles TammyECensullo, Dec 5, 2016 | Read review
“Be sure to notice the parking charges”
 of 5 bubbles pangelo511, Nov 14, 2016 | Read review
“if you spend much time in room get a view”
 of 5 bubbles mscottwaters9, Sep 21, 2016 | Read review
“Ask them for a refurbished room when booking.”
 of 5 bubbles JeremyPF, Sep 14, 2016 | Read review
“rooms on the south side”
 of 5 bubbles shayeson51, Jul 26, 2016 | Read review
5 of 5
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