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Residence Inn West Palm Beach

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2461 Metrocentre Blvd, West Palm Beach, FL 33407
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126 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Toledo
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Like some of the other reviewers have mentioned, there is a funky smell in the hallways. However, the room (one bed room suite) was perfect for our family of four with the pull-out couch. The outside grounds were nice as was the breakfast area.

Helpful?
Thank Burgs1
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Burgs1 and thank you for writing about your recent stay. I am glad to hear that our suite was perfect for your family and that the hotel showed well during your visit. As always I appreciate any opportunity to continue improving the guest experience and hope to see you again soon. Have a great day and thank you for... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Our check in was great, Nicole was very nice and helpful when I asked about restaurant recommendations. She also paid attention to small details and encouraged us to go to the mixer for a drink and sausage. However, when we got to the room we noticed that the windows did not lock and could easily be opened from the outside.... More 

Helpful?
Thank Aaron C
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Good evening Aaron C and thank you for writing about your recent stay at the Residence Inn West Palm Beach. While I am delighted to hear that Nicole was able to provide you with great service and that our Manager on duty took care of the issue quickly I am so sorry to hear about the troubles with the room.... More 

Level Contributor
21 reviews
15 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here with my family using a couple free night certs while in town for a wedding. The facilities were nice, but dated, and there was a smell you couldn't get rid of unless you turned the AC way down. The staff were all nice and very helpful. The free breakfast was good and the kids enjoyed it. Would not... More 

Helpful?
Thank Michael J
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Michael J and thank you for taking the time to write about your recent stay. I am glad to hear that the staff was friendly and helpful and that the kids enjoyed it as well. I will make sure to pass along your comments to the necessary staff members to ensure our continued efforts to provide great customer service.... More 

Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at the Residence Inn in Boca the past 2 years and LOVED it. This location was not at all the same quality.VERY DISAPPOINTED! First, the hallways had a musty smell. When you enter the unit, it was also musty smelling. Very poor quality. The bed sheets were badly pilled and wrinkled. The second day, there were 2... More 

Helpful?
Thank shirley1708
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Good day shirley1708 and thank you for reaching out to us and also taking the time to write a review about your recent stay. I was glad to hear that despite the areas of concern that we are addressing in order to improve our guest experience Desire and Audrey were able to shed some much needed service sunshine to your... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

My family stayed here for Sunfest weekend. Great location with short uber drive to Sunfest. Clean, comfortable mini-suite perfect for our family. Full size fridge, mini-kitchen. Nice pool area and my son really enjoyed the basketball court. (Basketball provided!) Friendly, pleasant staff- we were always greeted with a smile and hello from all. Will definitely stay again for Sunfest next... More 

Helpful?
Thank Melissa J. M
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Thank you for your wonderful comments regarding your recent stay. We are all delighted that the hotel was able to provide you with a clean and comfortable suite and that your son got to use our basketball court, it is always a nice site to see. We hope to see you again soon should your travels bring you back to... More 

Atlanta, Georgia
Level Contributor
142 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 19, 2016

I love the Residence Inn brand hotels of Marriott. No matter where you go you always know what you are going to get here. It starts with the greeting and carries forward to the room and all the staff members.

Helpful?
Thank Tonycp55
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Tonycp55 and thank you so much for taking the time to comment about your stay at the Residence Inn. We are all delighted that you had a great stay and that the consistent service and cleanliness you have become accustom to continues to shine through. Please come and see us again if you happen to be back in the... More 

Ocoee, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2016 via mobile

Hotel was good for the price....room was not ready when we arrived at 3:30pm which was a bit inconvenient since we were traveling with our dog...his first long trip...he was tired of the car....rooms have fully equipped kitchens and free breakfast which offered something for everyone

Helpful?
1 Thank randi D
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello randi D and thank you so much for taking time to share about your recent stay at the Residence Inn West Palm Beach. We appreciate your comments about the hotel and hope that you wait time for your room wasn't too long. Please let us know if you are planning to be in the area again, we would love... More 

Chicago, Illinois
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

The room was great and spacious. Relatively recently renovated, clean and very comfortable. The property itself feels tired. Situated in a rundown, seedy area of West Palm Beach near a strip club. Free breakfast buffet was awful. Nearly all processed fatty foods with few options that were healthy or fresh. Resorted to buying breakfast at a grocery store and eating... More 

Helpful?
Thank oxy1610
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Hello Oxy1610, Thank you so much for writing about your recent stay and pointing out the clean and comfortable room that you stayed in while a guest at our hotel. I am delighted to report that Residence Inn is in the process of rolling out a new breakfast menu that includes quite a bit more healthy options, this should be... More 

Hinsdale, Illinois
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed May 20, 2016

My wife & I drove from our home in the Chicago area & stayed at this hotel for a week. We attended a friend's wedding in West Palm Beach. We thoroughly enjoyed our stay. The desk clerk, Justine, was extremely gracious & upgraded us to a large 2-bedroom, 2-bath suite. She made sure that we had everything we needed &... More 

Helpful?
Thank Richard P
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Thank you so much for taking the time to share about your recent stay at the Residence Inn West Palm Beach. I am delighted to hear that Justine was able to take care of your family and make your stay pleasant. I will make sure to share this with her and the rest of the staff during out next meeting... More 

Caracas, Venezuela
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 28, 2016

Although I'm not a pet owner, I see a lot of them around. Rooms are confortable and have a kitchen to cook. Very close to I-95 and walmart is very convenient for long term stays. Monday thru Wednesday you can socialize while having snacks, hamburgers and beers at noon at the lobby. It has a small pool and a gym

Helpful?
Thank HArismendi
Dan P, General Manager at Residence Inn West Palm Beach, responded to this review

Thank you very much for taking the time to write about your experiences as a guest at our hotel. We love to hear that our guests are happy and enjoy the amenities and services we offer. It is our pleasure. Have a wonderful day! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn West Palm Beach

Address: 2461 Metrocentre Blvd, West Palm Beach, FL 33407
Location: United States > Florida > West Palm Beach
Price Range: $103 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Palm Beach 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Residence Inn West Palm Beach Hotel West Palm Beach
West Palm Beach Residence Inn
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