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Holiday Inn Palm Beach-Airport Conference Center

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (94)
Room & Suite (43)
Pool & Beach (12)

About

#15 of 36 hotels in West Palm Beach
Location
Cleanliness
Service
Value
Discover all that West Palm Beach has to offer at the convenient, comfortable and affordable 199 room, Holiday Inn Palm Beach Airport Hotel. You are in the heart of all the excitement, shopping, dining, entertainment, the arts, golfing, and business. Located just off I-95, a half a mile from the Palm Beach International Airport (PBI) and minutes away from The Palm Beach County Convention Center, The Kravis Center, Cityplace, Downtown Clematis, Palm Beach and surrounding golf courses you will spend less time traveling and more time enjoying your visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Free airport transportation
Business Center with Internet Access
Paid public parking on-site
Parking
Free internet
Wifi
Internet
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Microwave
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
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Location

Full view
41Car recommended
Grade: 41 out of 100
28Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
654Reviews
15Q+A
100Room tips
Traveler rating
  • 296
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  • 87
  • 28
  • 51
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Popular mentions
I checked in around 7p July 3 and there was only 1 person at the desk. Luckily, there was only 1 party ahead of me but they were taking a while and had a party of 4-6 people. Checking out July 6 11am, still only 1 person at the desk, this time 6-7 parties waiting in line before me. This needs to improve as this hotel flaunts their Airport proximity. If I need to get to the airport ASAP, I don't want to be waiting in line to checkout to get my receipt just because checkout was understaffed, especially on the weekend of the fourth of July at peak times. I got room service and the piece of salmon was huge and so was the sauteed spinach. It came with rice too, lots of it.. It was really good for 19$. With tip/service charges it came out to 25$, not bad for a big meal.
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+1
This hotel was a block group rental for our son’s travel baseball team. Besides encountering one moody person at check-in everything else seemed great. That is until we got into our room. The bed sheets were filthy. The sheets were not changed and even the staff agreed. It took over 3 hours to get clean sheets on our beds. After that was handled we thought all was well. That is until we shut off the lights and laid down. My husband went to use the restroom and found roaches scattering when he turned on the lights. We called the front desk for someone in charge. The worker knocked and came in with a can of roach spray. Killed the roach in the cup and sprayed the bathroom. The man then said the manager was out of town for the week. We then went to the front desk at 10 at night to stand in a 20 minuet line. This place is MASSIVELY understaffed. The lady pretty much said it is what it is and we’re welcome to check out tomorrow. We will not be staying at this Holiday Inn for our next tournament in Palm Beach in July. We would greatly appreciate if someone in charge would contact us. This is not the normal for any Holiday Inn we have ever stayed at. moody person at check-in everything else seemed great. That is until we got into our room. The bed sheets were filthy. The sheets were not changed and even the staff agreed. It took over 3 hours to get clean sheets on our beds. After that was handled we thought all was well. That is until we shut off the lights and laid down. My husband went to use the restroom and found roaches scattering when he turned on the lights. We called the front desk for someone in charge. The worker knocked and came in with a can of roach spray. Killed the roach in the cup and sprayed the bathroom. The man then said the manager was out of town for the week. We then went to the front desk at 10 at night to stand in a 20 minuet line. This place is MASSIVELY understaffed. The lady pretty much said it is what it is and we’re welcome to check out tomorrow. We will not be staying at this Holiday Inn for our next tournament in Palm Beach in July. We would greatly appreciate if someone in charge would contact us. This is not the normal for any Holiday Inn we have ever stayed at.
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Response from 00gc, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded Jun 8, 2019
Jessica, We are disappointed to see that we did not live up to our typical standards, apologize for the problems you encountered during your stay with us. We assure you that we have made a note of your feedback and working with our team to ensure a much better experience going forward. Thank you for choosing our hotel, and we hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us. All the best, Andrew Hill, General Manager
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The bar and restaurant in this hotel are amazing. The staff are friendly, attentive and the atmosphere is very pleasant. Shout out to our new best bartender Jillian. Great job on the food, adult beverages and making us feel welcome! Shawn and Kathy
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Response from 00gc, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded Jun 7, 2019
Shawn, Thank you for making Holiday Inn Palm Beach Airport a part of your travel plans. It is great to know that The Spot Eats & Drinks had such a positive impact on your stay. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Jillian! Thank you again for staying with us, and we look forward to welcoming you back soon. All the best, Andrew Hill, General Manager
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During an expected and unwelcome delay, my family and I looked for the nearest hotel to spend the night in until we could get our vehicle serviced the following morning. This hotel happened to be located close by and we were quickly checked in. That night and the following morning we continued to battle on in an effort to arrange for our vehicle to be towed to the mechanic and secure a rental in the meantime. Thank God we were able to do so from a clean and comfortable room amongst staff that are efficient and caring. Thank you Caress and your staff for tending to us and providing more than just great customer service. You were a welcome safe place in our time of need.
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Response from 00gc, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded Jun 1, 2019
Thank you for taking the time to post a review of your stay at Holiday Inn Palm Beach Airport. It was delightful to read we made you and your family feel safe and welcomed. It is great to know that our courteous staff and comfortable rooms had such a positive impact on your stay. Caress has a great passion for providing outstanding hospitality, so we are pleased to share your wonderful comments with her. Thank you again, and we hope to see you on your next trip to the area. All the best, Andrew Hill, General Manager
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The staff here is spectacular. Carmen and Jina at the front desk were amazing, quick check in. Eric shuttle driver was nice. Will be back this winter. The lobby is extremely clean and had a market for a late night snack.
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Response from 00gc, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded May 22, 2019
Thank you for the five-star review of Holiday Inn Palm Beach Airport and for appreciating our well-maintained lobby. Our team always appreciates knowing their efforts are noticed by our guests. Carmen, Jina, and Eric are definitely favorites of our guests, and we will make sure to recognize their efforts as well. We will share your compliments with them. Thank you once more for highlighting your exceptional check-in experience, and we look forward to welcoming you again soon. All the best, Andrew Hill, General Manager
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PRICE RANGE
$78 - $199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn palm beach arpt - conf. hotel west palm beach, holiday inn west palm beach, holiday inn conf center, west palm beach holiday inn
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
199
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