Pros- Staff was friendly and helpful. Bed was comfortable. Room was spacious. Breakfast was good with decent options. Cons- The bedroom tv was blurry and had terrible picture quality. The bathroom floor was dirty with black spots around the tub. The sitting room/kitchen area is dark and outdated. No ice machines anywhere…It takes way too long to produce ice in the freezer. Internet was very slow.
I would rather have a suite than a room for the same price, and it's Hilton cleanliness level. We really got amazed with everything in the hotel Very friendly stuff, very clean place. Love it and will be back
Room decor is outdated but overall was clean so that didn’t matter. Beds were rock hard, but again clean. Internet was so so. Nice having a full refrigerator and freezer however the freezer was never cold enough to keep anything frozen in the ice it produce was minimal at best. No ice machines in the hotel at all either so if you are there and need ice you will have to stop at a gas station or store to buy some. I would stay there again but knowing what I needed to bring to be better prepared. There is no oven in the room only a couple of burners and a microwave and a full refrigerator which was super convenient.
The staff at the hotel was awesome, George picked us up at the airport and it was rather late, we were hungry & tired from a long day of traveling. George offered to take us to get dinner and then told us he would pick us up. Not part of his job duties, but didn't want two women walking alone at night. The hotel itself was clean and the free breakfast was very good, not your typical free breakfast. I would recommend the Hawthorn suites and stay again.
Hotel is conveniently located close to highway & outlet mall. The house keeping staff were friendly enough but nothing extraordinary. Front desk service very poor. Room not very clean. Hair all over in the linen, on the bed, toilet seat & shower walls
The rooms area the best for the price in the area if you want more than just a bedroom and bath. Plenty of room to entertain friends, guests. So close to Target which has large grocery section. Literally 5 minutes drive to downtown West Palm but far enough away to not be in the crowd 24/7.
Beds and pillow were very comfortable. They had the best breakfast I have had when staying at a hotel. I believe they had real eggs fresh made every morning and they had thick cut bacon some days. The staff was very friendly and the location was perfect for quick access to downtown West Palm Beach.
They did not clean our room. We asked the cleaning people to clean in when we saw them in hallway. When we returned home, room was not clean. Front desk gave some weird excuse about COVID. It made no sense.
instead of move us and confirmed someone was smoking in the hotel. We also found roaches in the room and checked out immediately. The staff could not refund us only the manager who was unreachable. It took emails, calls to corporate office and a visit to finally get a response. I do not recommend. For a similar price we booked a hotel right downtown, more modern, more amenities.
The rooms were not very clean and had black mold in bathroom and around windows. Very inattentive staff also. While manager sat in her office and did nothing with line at checkin. Rooms were not very clean. Hotel was very understaffed. Would not recommend with so many other options available locally.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing