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Hilton Garden Inn West Palm Beach Airport

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444 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn West Palm Beach Airport
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Showing 425: English reviews
Taneytown, MD, United States
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 22, 2016 via mobile

Booked a king, wheelchair-accessible suite through Expedia. Expedia screwed it up, giving me a hearing-accessible suite. HGI-WPB fixed it. Good, serviceable, albeit vanilla, room. Thank you, Jay and Myrna, at the desk for making it work.

Helpful?
Thank Chuck L
Durango, Colorado
Level Contributor
8 reviews
5 of 5 stars Reviewed March 15, 2016

Really accommodating staff, good food, easy access to and from the airport. Free shuttle and close to convention center and just down the road to the beach. The property was recently refurbished and feels clean and upscale for the 3 star price.

Helpful?
Thank Jamie M
ponte vedra beach, United States
1 review
2 of 5 stars Reviewed March 4, 2016

this hotel has a policy of cleaning rooms until 6:30 at night! returning to change for an evening out and finding your room untouched is ridiculous. also, when problems occurred, the staff merely responded, sorry for the inconvenience. not a helpful or appropriate answer. locks didn't work, elevator broke….not good when you are on the fourth floor.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gretchen C
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry that you were treated with an undesirable level of service. I have addressed these issues with our staff. The next time you are in West Palm Beach, we would love to have you come back and experience the level of customer service you deserve. Thank you... More 

Yorktown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 2, 2016

Good facilities and the hotel is great about taking guests hourly to City Place for restaurants. My only gripe was that my company reserved our rooms using an AMEX card, but when we arrived at the front desk, we handed over our company-issued VISA cards to cover hotel expenses. At the end of the stay, it turned out the front... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ellis S
Wilmington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2016

The staff were extremely helpful when I had to be hospitalized during my stay here. They help me select a hospital nearby and packed up my things on the day of checkout and held them for me. Thanks for a job well done.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lucy L
Sapphire, North Carolina
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed March 1, 2016 via mobile

Nice, spacious room. However, when we returned to our room at 4 pm it had not been made up yet. When we called the front desk they sounded neither surprised nor dismayed by this information. AC cools nicely but then turns off in the middle of the night (I think they have a motion sensor ), so we slept poorly.... More 

Helpful?
Thank Donna B
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

I am so sorry your room was not serviced by 4pm and your AC did not work property but we do not have motion sensors in the rooms. . Our housekeepers work very hard to clean rooms as fast as possible but please accept my sincerest apology for getting to your room earlier. As far as your guest room bill,... More 

Millington, United States
1 review
1 of 5 stars Reviewed February 28, 2016

walked in to front desk was told no standard 2 bed rooms available(understood) ... only room available $499 night(ok)... was told to try next door ...called main corporate number 2min. later.. standing 10ft from front desk and booked room for $299 no prob.... walked 10 ft back to desk and was still told nothing available ..after a few minutes going... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rick A
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issue you had. Thank you. More 

Vienna, Virginia
Level Contributor
111 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed February 15, 2016

I travel a lot for business and also for fun. I've seen a lot of Hilton Garden Inns. This Hilton Garden Inn met my expectations - it was clean, relatively new, with a decent, not so great breakfast, and smaller sized rooms. Nothing really special about the place and definitely not a destination hotel. Kind of a basic, pedestrian one... More 

Helpful?
Thank Craigsworld
New York City, New York
1 review
3 of 5 stars Reviewed February 9, 2016

I asked the American Express agent to book my room at Hilton by West Palm Beach Airport and ended up at Hilton Garden. I was very disappointed when I arrived to the hotel and found out that I was booked at the wrong hotel. The people working at the hotel were nice, professional and helpful, but the hotel was hard... More 

Helpful?
Thank pvscheele
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Thank you for your feedback and I'm very sorry that you were disappointed with our location. Thank you. More 

Level Contributor
23 reviews
4 hotel reviews
4 of 5 stars Reviewed February 1, 2016 via mobile

Room and staff were great. My only complaints were that the bar closed at 10 PM, the restaurant is small, and the shuttle only runs each hour. Breakfast was very good but you have to pay. Parking is good. Bed was comfortable. Location is close to airport and a short cab ride to City Place.

Helpful?
Thank Dave P
Amrit H, General Manager at Hilton Garden Inn West Palm Beach Airport, responded to this review

Thank you for your recent review and positive feedback. I'm sorry you were disappointed to see our bar close at 10pm but please keep in mind that most of guests are here on business and they need get a good night sleep in a peaceful environment hence the 10pm closing time. There are several bars and clubs available at City... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just one mile from Palm Beach International Airport, Hilton Garden Inn West Palm Beach Airport has newly-renovated rooms. With stylish décor and in-room perks such as microwaves and mini-fridges, our hotel is a standout among Palm Beach Airport hotels. We're ideally situated near exciting attractions such as Downtown Palm Beach, City Place and Kravis Center. We even have a free shuttle to take you there. Stop by for a drink at our full service bar or enjoy breakfast each morning at the Garden Grille. Stay productive while on the road with free WiFi and large workspaces with ergonomic seating in our modern hotel rooms. End your busy day in Palm Beach at our outdoor pool and terrace. ... more   less 

Additional Information about Hilton Garden Inn West Palm Beach Airport

Address: 1611 Worthington Rd, West Palm Beach, FL 33409-6480
Location: United States > Florida > West Palm Beach
Price Range: $77 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn West Palm Beach Airport 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Orbitz, Priceline, Expedia, Hotwire, Odigeo, Travelocity and Hotels.com so you can book your Hilton Garden Inn West Palm Beach Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn West Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton
Hotel Style:
#2 Business Hotel in West Palm Beach
#3 Green Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#13 Family Hotel in West Palm Beach
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