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Embassy Suites by Hilton West Palm Beach Central

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Traveler (187)
Room & Suite (200)
Dining (43)
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Overview
  • Excellent53%
  • Very good27%
  • Average12%
  • Poor5%
  • Terrible3%
Travelers talk about
“corner suite”(29 reviews)
“front desk”(140 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton West Palm Beach Central
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton West Palm Beach Central
Special Offer: Double Points, Every Stay
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Rooms
Apr 29Apr 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,314)
There are newer reviews for Embassy Suites by Hilton West Palm Beach Central
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All reviewscorner suiteevening receptionfront deskomeletfree happy hourmade to order breakfastwest palmcomplimentary breakfastclose to the airportliving roompool areafree shuttlebusiness centerrental carfitness centerbusiness tripshuttle service
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251 - 255 of 1,254 reviews
Reviewed February 27, 2017

Zero service in lounge on Saturday afternoon, when manager was questioned, I was told, "Hey I am short staffed, I will get you your drink when I can." Old furniture in my room, no exhaust/fan in bathroom of my room, confirmed by others in my...More

Review collected in partnership with Embassy Suites Hotels
1  Thank markvG1119ZQ
Management response:Responded March 3, 2017

Thank you for your feedback. Please accept our sincere apologies for your unacceptable experience. Please rest assured that I am personally following up with the team regarding your experience, and also that this type of service is not typical here. We are also in the...More

Reviewed February 25, 2017

Great staff, rooms are clean and nice. Breakfast was very good. Very close to the airport and about 15 minutes from the beach. The happy hour is always great from 5:30-7:30 pm. Only drawback is the gym.

Review collected in partnership with Embassy Suites Hotels
Thank John D
Response from General M, General Manager at Embassy Suites by Hilton West Palm Beach CentralResponded February 27, 2017

John D, Thank you so much for leaving this great review. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.

Reviewed February 23, 2017

great people they make this hotel and the location the maid service was excellent the breakfast bar and the chef were fantastic as well as the desk service the rooms were very clean the location to the airport made it easy to get back and...More

Review collected in partnership with Embassy Suites Hotels
Thank lavanw2017
Response from General M, General Manager at Embassy Suites by Hilton West Palm Beach CentralResponded February 24, 2017

Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so...More

Reviewed February 21, 2017

Rather stay at American Horror Story HOTEL Housekeeping stole money from my room Room flooded from the air condition from the ceiling The staff was the rude and did not offer to fix any problems My bill was messed up internet did not work or...More

Review collected in partnership with Embassy Suites Hotels
Thank 343claytong
Management response:Responded February 24, 2017

Hello, Thank you for your feedback and business. We are deeply sorry that your stay did not meet your expectations. I am personally aware of your situation and know that my leadership team did everything in their power to try to make things right for...More

Reviewed February 20, 2017

The hotel was extremely clean and had a very friendly staff. The one thing I would change would be security for the parking lot at night. Not the greatest of surrounding area. It's very close to 95 and only a few minutes drive to West...More

Review collected in partnership with Embassy Suites Hotels
Thank matthewcQ5828OE
Response from General M, General Manager at Embassy Suites by Hilton West Palm Beach CentralResponded February 21, 2017

Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. We look forward to the opportunity to welcome you back again soon and giving you another five star stay.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$149 - $400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$149 - $400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (187)
Room & Suite (200)
Dining (43)
Pool & Beach (31)
Amenities (61)
Business Center & Event Rooms (11)
Questions & Answers
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mountairysis1
August 14, 2017|
AnswerShow all 2 answers
Response from gymcorridor | Reviewed this property |
I do not believe pets are accepted
0
Votes
mergail
July 28, 2017|
AnswerShow all 4 answers
Response from Scott G | Reviewed this property |
The liquors used in the manager's reception are below rail quality. Free is good, but I do love my liver and the stuff they poured was rot-gut. Can't help with the hours, I'd guess to about 11pm only a guess.
1
Vote
glj105
March 1, 2017|
AnswerShow all 2 answers
Response from Rox202014 | Reviewed this property |
Airport - you can request taxi to the beach
0
Votes
Room Tips
"Suggest high floors away from the elevator, much quieter..."
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"Non airport/Blvd rooms are obviously quieter,"
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"The inclusive breakfast, especially chef Roscoe's made to order omelettes were delicious"
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"our suite was a corner suite and spacious, but choose a floor from 5 floor and above"
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