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Embassy Suites by Hilton West Palm Beach Central

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Embassy Suites by Hilton West Palm Beach Central
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1,038 Reviews from our TripAdvisor Community

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Showing 991: English reviews
United States
Reviewed 3 days ago NEW

As this is now "season" in South Florida, it seems all of the hotels are raising their prices to rip off the tourists. Since I travel a lot on business, I find this practice abhorent and objectionable. This lead me to eschew the Hampton Inn in Wellington Florida for the Embassy Suites at half the price the Hampton was charging....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank A Jeffrey W
New York City, New York
Reviewed 1 week ago

Great staff. Clean rooms. Breakfast perfect. You will not be dissatisfied.Typical Hilton hotel which means you will leave happy for staying there. Lobby is beautiful. Parking is an open lot but local police constantly keep an eye on things

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank James S
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Dear James S. We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the West Palm Beach area.

Eustis, Florida
Reviewed 1 week ago

Starting on a good note, as with all ES, breakfast is outstanding. Chef Rocco (I think) rocks! The location is good, very close to City Place, within sight of the airport & not far from the beach (there is a shuttle but we didn't use it). Rooms are a nice size but dated - actually, the rooms and linens are...

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Helpful?
Thank TAMMY D
Management response:

Dear TAMMY D, Thank you very much for your recent business and feedback. I am so sorry to hear that this happened to you. Regardless of the reason for needing access to your room, our staff is trained to knock several times and announce themselves. Furthermore, the safety and security of our guests is our top priority. I will personally...

Overland Park, Kansas
Reviewed 1 week ago

Good location, value and staff. Reported problems in the room were not addressed while we stay there (2 weeks). arpet The hall carpet in our floor was badly soiled in one area. This was rather disgusting.

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Helpful?
Thank Jorge P
Management response:

Dear Jorge P, Thank you for your feedback and recent business. Please accept our apologies that your stay was not perfect. Our Maintenance team is trained to address all possible issues in our rooms, and should have promptly fixed any issue you reported. Also, we are replacing the corridor carpets within the next week, and hope you will return and...

Naples, Florida
Reviewed 1 week ago

Our room had many stains on carpet and on the chair and footstool. The carpet in the hall on our floor was stained and looked dirty. The staff was very nice and is close to shopping. The breakfast brunch was very good. The dinner and evening happy hour was just ok.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank rolandr316
Management response:

Dear rolandr316, Thank you for taking the time to review your recent experience with us. We apologize that your room was not perfect, and I will personally be following up with my Housekeeping Managers regarding this feedback. We are glad you enjoyed the breakfast and hotel location, and hope you will return again in the near future. Best Regards, Derek...

Miami, Florida
Reviewed 2 weeks ago

The nice thing about Embassy suites is the space you get with every room. I have never been wowed by the service but space in the room helps with that. This specific hotel has two Swans in the lobby, Bach and Beethovan.

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Helpful?
Thank Dave C
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Dave C, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.

Curitiba
Reviewed 2 weeks ago

I'm a diamond member and never have received such a bad treatment in any hilton hotel chain as I did receive at this hotel. The lady at check-in (Christine) was absolutely impolite and rude. When I arrived at check-in exactly at 4 PM I was told one of the rooms I have reserved wasn't ready yet and that she would...

Review collected in partnership with Embassy Suites Hotels
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1Thank BibsCuritiba
Management response:

Dear BibsCuritiba, Thank you for your feedback. Please accept my deepest apologies for the unacceptable experience and treatment. I understand my Front Office Manager has reached out to you personally and addressed these concerns supporting our "Make it Right" promise. We value your loyalty as a Diamond member and hope you will return in the future. Best Regards, Derek Shelly...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Manager not helpful. Front desk dismissive! Booked for a suite and got a standard room with disabled accessibility, and it is the worst! The bathroom overflowed the entire time while you're using the shower. Please do not book this hotel!

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Helpful?
2Thank Babyjek
Management response:

Dear Babyjek, Thank you for your feedback. We regret to hear that your desired room type was not available during your stay. Please accept our sincere apologies that your room was not perfect. My team and I are dedicated to our Make it Right promise, and it is my hope that we have addressed your concerns. We value your business...

Burlington, North Carolina
Reviewed 2 weeks ago via mobile

Okay.. let's list the positives... people inside are friendly for the most part. Elevators are fast. Breakfast good. Happy hour good. Negatives... rooms seems old and out of date. Air conditioning doesn't work well. Not located near anything good. In fact, a sketchy neighborhood. The workout gym is subpar. The tv's haven't worked in a YEAR. SHUTTLE drivers are ALOOF!!!!...

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Helpful?
Thank edel27215
Management response:

Dear edel27215, Thank you for reviewing your recent visit with us. We regret to hear that it was not flawless, and apologize for that. We are in the planning phase of a renovation which includes all guest rooms, but your room should have been in perfect working condition regardless. Also, I will personally investigate the Fitness Center to ensure its...

Vero Beach, Florida
Reviewed 2 weeks ago

Enjoyed stay with Manager's reception, free shuttle to City Place and back plus breakfast the next morning with omelet station. Enjoyed Kravitz for a show and dinner at Brio as well. Good time and stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cruiser965
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Cruiser965, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 

Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Location: United States > Florida > West Palm Beach
Price Range: $169 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Travelocity and TripOnline SA so you can book your Embassy Suites by Hilton West Palm Beach Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton West Palm Beach Central staff and other travelers.
13 questions
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Questions? Get answers from Embassy Suites by Hilton West Palm Beach Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Lock the bathroom door when you are in the shower!”
 of 5 bubbles 140TAMMYD, 1 week ago | Read review
“All rooms are equal”
 of 5 bubbles 2evelynr, 4 weeks ago | Read review
“We always go for the corner rooms”
 of 5 bubbles eb284, Dec 12, 2016 | Read review
“15th Floor, Wonderful City/Airport view”
 of 5 bubbles YellowJJ, Nov 8, 2016 | Read review
“The Embassy Suites on PGA Blvd is 10 times BETTER than this location!!”
 of 5 bubbles quietp, Oct 10, 2016 | Read review
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