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All reviewschocolate barfront desksmall balconybusiness parkroom was very clean and comfortablebreakfast includedwest palmoffice parkcracker barrelhotel staffking suiteoutdoor poolwould stay againup to datebusiness tripbistroterrence
Used points, called morning of arrival and was promised a certain type room.. Did not get that room only to find out after lugging luggage up the stairs cause Elevator was broke!! Than the room we got was horrendous..
Next the morning we were leaving...More
We planned to stay 3 nights. Checked in around 10pm. Walked to the second floor bc elevator was out of order. Our room was right at the top of the stairs and outside the door was an empty water cooler and microwave plugged in with...More
Thank Deana D
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 3 days ago
You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. And Matt was happy to have taken...More
I stay in Courtyard hotels all the time and you’d think they are all the same. They are not. This is conveniently located right off the highway and close to food and shopping. I utilized a conference room for work and it was all just...More
Thank Ron D
Response from 677andreaA, Manager at Courtyard West Palm BeachResponded 1 week ago
Thank you for your wonderful review we look forward to your return when your travels bring you back to the area. Taking the time to complete our Survey and sharing your experience with the Courtyard West Palm Beach is appreciated.
Customer service was great! Rooms very clean! Staff was very helpful with recommending places to eat and things to do. Very nice business center! Location close it a lot of things to do, only a short drive.
Response from 677andreaA, General Manager at Courtyard West Palm BeachResponded 2 weeks ago
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard West Palm Beach was enjoyable
There are problems that could be fixed and problems that probably will never be fixed.
To start, the room wasn't super clean. The bed seemed basically fine, but there was a sticky smudge on the bedside table that was obvious enough to make me wonder...More
Response from Matthew M, Manager at Courtyard West Palm BeachResponded 3 weeks ago
Thank you for choosing to stay at the Courtyard West Palm Beach and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More